Rated 3.2 out of 5 by 149
reviewers.
Rated 2 out of 5 by mui1011 my one night visit
The room smelled like cigarette smoke, I had asked and paid for a suite, this was more like a standard room with a couch. No small fridge in the room and the bathroom needed a facelift. I was told that this was the best for Framingham...how sad.
May 21, 2013
Rated 2 out of 5 by Goodshepherd121 Location Location Location
Other than the location, the hotel is old, tired, out of touch with today's traveler.
Smallest bathroom! Club Room stops breakfast/coffee at 9am!!! Not mentioned in adv. No sleeves for carry out coffee cups...only one type of milk for coffee..not the fat free kind...only one newspaper...room noise due to thin walls..heard people coming/going and early am vaccuming.
May 20, 2013
Rated 2 out of 5 by SueInPA not impressed
For the price we paid I expected better service. Additional fees were added for WiFi use. If there was a continental breakfast, it was not offered.
We weren't even given a print out receipt when checking out. We were told, to check our email when we got home. REALLY! paper must be a premium. When the guy after us had over $300 in incorrect charges to his room. I left very uneasy about not being given an opportunity to review the charges at check out.
There was a very diverse group of employees and customers. While observing customers coming and going at the front counter, it appeared that male customers were treated more friendly, kind and helpful, than female customers.
May 13, 2013
Rated 5 out of 5 by Labelle convenient, clean, great exercise facility
the hotel was easy to get to and the room was clean and spacious. Food in the hotel was good but expensive. The area has plenty around for eating and shopping. The exercise rooms were state of the art, clean and had plenty of room.
May 19, 2013
Rated 2 out of 5 by disappointingstay Disgusted and 2nd guessing SPG
This hotel is the least impressive of all SPG hotels I've stayed in.
Over the last 5 weeks there have been little issues here and there but this week was by far the worst. I've consistently had issues with the cable (either stations don't work or randomly channels like ESPN aren't available). I can expect this when whether is poor but not when it's clear out.
This week I walked into my room (late late night) to find a dirty hand cloth in the sink, 1/2 of the toiletries missing and most disgustingly a toilet that still had urine stains on and under the toilet seat.
I addressed this with the front desk and there was no offer to switch rooms, no apologies just a oh we'll look into that. The toilet was clean when I came back but the lack of service, constant issues with televsion/internet and the lack of detail to care has left me to change my reservation for the next 3 weeks.
May 16, 2013
Rated 2 out of 5 by Nothappy Renovations I didn't know that
I have fond memories of Beefeaters men standing near the door. I thought it would be a great idea to supprise my wife for mothers day.I booked on line, and was shown the new member rooms ect. I wasn't told the hotel was under renovations.Molly Melones,and the restaurant closed, When I got there I found out. A staff member told us that the renovations looked look beautiful.
Went to the pool, steamroom not working.Showers,no soap.
May 13, 2013
Rated 3 out of 5 by disappointingstay Good location but going through growing pains
The location of this hotel is convenient however it is undergoing a much needed renovation.
The hallways are dark and dated and some of the rooms are newer. However the renovations sometimes seem half done. For example while the room looks new the bathtub is old and worn down.
There are no gym facilities currently but most disappointing is the cable service. I've stopped calling to complain because it does not seem to be able to be fixed.
Service cuts out every few seconds and makes it impossible to watch a show or sporting event.
May 2, 2013
Rated 1 out of 5 by Bigdog Not to SPG standards
Stayed in this hotel twice in the last 4 weeks as it is the only SPG option west of Boston. The hotel claims to have been recently remodeled but it is closer to a Red Roof than one of the newer Sheraton's. Staff was overwhelmed and although acknowledged SPG paltinum stauts, found it easier to put me in a room off the lobby that was part of convention meeting rooms, rather than override the computer for SPG level. Doors dont close properly, fould odor in the hotel. Starwood needs to close theis for a year and do a complete rebuild rather than room b room remodels.
November 16, 2011