Rated 4 out of 5 by Joeval Loved the new changes.
Recent renovations were a pleasant surprise. Liked all the changes.
February 17, 2014
Rated 2 out of 5 by SPGPlatinumForLife This hotel should not be a Sheraton
This is by far one of the worse Sheraton hotel properties. The reception was friendly (this is the only positive). The elevators took me 2 minutes (not kidding) to get to the 6th floor. At first the door didnt open (there was a hotel engineer in the elevator with me...he said the elevators are temperamental...) The bathtub faucet was leaking (could not get it to stop), and the a/c unit in the room made a very loud rattling noise all night long. This hotel has not been refreshed...it severely needs it as well. The lounge said they could not get any more fruit because the lounge was closing in 30 minutes... just all around, not acceptable.
June 22, 2012
Rated 4 out of 5 by OftTravels Great Staff
The location, staff, and rooms are very nice. The SPG channel on the TV boasts a $2billion investment in their hotels. They need to update the elevators and plumbing in this building.
Come to the 21st Century! No more wired internet in the rooms - haven't you heard of WIRELESS?????
January 3, 2012
Rated 1 out of 5 by MsFox Run Down Hotel
It's time to close this place and renovate. Everything in this hotel is tired and run down, including the staff. I've stayed her many times, and my last stay will be my last.
June 10, 2012
Rated 2 out of 5 by Indy101 Not a Good Hotel for Business Travelers
As a business traveler who travels every week, I have to say that this hotel is lacking in many areas for the business traveler.
First off, there is limited menu in the restaurant and I don't think the menu has changed in 3 years. The options for food within walking distance is very limited.
Most importantly for me is that the wireless internet service was impossible to use. It seemed to exist when you were trying to connect, but connections lasted 5-10 minutes and disappeared. The engineering team that was available would call the 800 help line and had no idea how to resolve issues independently.
The hotel staff had no response when the issue was raised, during the problem and at checkout.
Definitely not work the price of the stay.
January 23, 2012
Rated 1 out of 5 by SHELLY65 THE WORST HOTEL MY FAMILY HAS EVER BEEN TOO
THIS HOTEL THE ROOMS ARE SMALL! AND WE HAD TO SWITCH ROOMS BECAUSE OF ALL THE MOLD ON THE BATHROOM WALLS, AND THIS ROOM WAS JUST REMODELED WHAT A JOKE. THEN THE JOY UP GETTING EVERYTHING PACKED UP AND MOVED TO ANOTHER ROOM. WASTE OF 4 HOURS, THANKS THAT WAS ALOT OF FUN. OH AND THE FIRE DRILL ARE YOU KIDDING ME WE ALL HAD TO LEAVE OUR ROOMS FOR THE FIREMEN. WITH A CONVENTION GOING ON FOR MORE THAN 2,000 PEOPLE JUST FOR THAT ALONE. I DONT RECOMMEND THIS HOTEL TO ANY ONE AND THE SERVICE WAS LIKE YEAH WHAT DO YOU WANT, REALLY FOR A 2 NIGHT STAY AND PAID OVER 300.00 FOR THAT ALONE ...OMG NEVER AGAIN. NO HAPPY PEOPLE AT THE FRONT DESK - JUST CHECK IN WITH THAT WHATEVER ATTITUDE, LIKE I WAS TAKING AWAY THERE LUNCH TIME? WHO KNOW'S AND REALLY WHO CARES. NEVER EVER WILL I SAY GO TO THIS HOTEL!
June 14, 2012
Rated 3 out of 5 by GoldMemberVisitsOften Please Update the hotel
First, the staff here is outstanding. I stay here several times per month, everytime I have an issue they always work to make it right (Melissa is amazingly friendly and supportive regardless of the situation). I just feel very bad for the staff because most of the issues are usually out of their control. 3 major issues I have are:
1) The elevators are insanely slow and old. It's embarrassing!! We bring clients and guests here and it's really embarrassing. They cause me to be late for meetings almost everytime I stay.
2) Your business center has outdated computers that don't have the ability to read Microsoft programs newer than 2003. Therefore last time I stayed and tried to print out some newer versions of Excel and Word docs, I wasn't able to... Very inconvenient.
3) your gym is awesome
June 16, 2012
Rated 2 out of 5 by Helderbeck Major Need to Renovate
I had to pay just under $200 a night for this hotel and it isn't worth it. The elevators were beyond horrible there are 2 sets of 2 elevators and it was a miracle if 1 of the 4 elevators was working. They actually had pre-printed signs stating they were out of service. At one point people were stuck in the elevator.
The only thing that made the stay enjoyable was the staff. They were friendly. Until such time the hotel fixes the items that are worn down, I do not believe they should be charging so much for a room.
This wasn't just my feeling but other guests kept saying the same thing. The hotel is in major need of repair. Which I understand is suppose happen soon.
July 12, 2012
Rated 3 out of 5 by karore Good Location but low on service
The hotel has an excellent location if you are coming for business in the area. A full Gym although old is a blessing, it comes with an indoor pool, sauna and steam room.
The rooms face the highway and are not exactly sound proof, but have comfortable furnishings. The restaurant food is adequate.
The hotel is not owned and managed by Sheraton, and have some bizarre service failures. For example, one week the hotel ran out of laundry bags; once I wanted to extend my stay was told that the hotel was sold out, I went and booked my room online.
The only reason why I stay here is the gym and location close to work.
December 4, 2011
Rated 5 out of 5 by Prudence Very Positive Experience
The staff was very friendly and helpful. The bed and bedding was so comfortable, one of the best nights sleep I have ever had at a hotel. The hotel advertised a Steam room, which was not functioning, the rest was wonderful. The employee in charge of the sauna and pool was very considerate, and very polite.
We did request a roll away bed upon check and had to call to ask a second time, that would be my only complaint, but the roll away bed was the most comfortable my co-guest had ever slept on. The hotel was very clean, and smelled nice. We will stay again at a Sheraton Hotel if we need to, and one is available
January 5, 2013
Rated 5 out of 5 by 1234 Hospitality is outstanding
The hotel staff gave us great service. They were prompt, polite, and accommodating, despite the fact that they were very busy the weekend we were there. They were extremely helpful.
November 10, 2011
Rated 1 out of 5 by KOUTS Don't GO!
Stayed June 10 - 13 was a terrible experience. 3. Only one OLD elevator 2. Musty Smelling Hotel, seriously is calling for a makeup but most of all 1. Hotel Room Keys DON"T WORK – Room 517 Every night same story, go up, try, go down get another key, go up, try and then maintenance guy had to open door. Stood in hallway for 20 minutes before a bell hop came by and saved me! Ridicules! I had to change room keys 5 times up and down that one OLD elevator, told maintenance was going to fix the room key lock, asked 4 times if they did or were going to. Maintenance guy even told me don’t leave the room for the night. UNBELEIVABLE! If you do have to stay don’t stay in room 517. <One unhappy traveler>
June 13, 2013
Rated 1 out of 5 by Triplethreat3 Disappointing Weekend Away
Issues with room key, broken elevator, indoor pool closed due to chemical imbalance. Lobby is chaotic like Grand Central, room service trays left outside of hotel room doors. We will not be back and do not recommend this hotel to others. Contacted GM, Front Desk Spvsr and Manager on Duty - ZERO response.
June 28, 2012
Rated 2 out of 5 by MB62 Sheraton in name only
I stay at this location only because it's close to work. There are always issues - long check-in/check-out lines, billing errors, no King-sized bed, no upgrade for platinum status, burned out light-bulbs (that don't get repaired even weeks later when I get put in the same room), bad plumbling (see light bulbs), room keys don't work, etc., etc.. In addition, the fitness eqpt is dated, the wireless signal is weak (especially on the top floors), the elevators are slow and often out of order, etc. Needs a complete overall to be brought to Sheraton standards.
January 23, 2012
Rated 2 out of 5 by zstoneman Find another location
Get everything in writing, trust me. Management and security are horrid, general staff is very pleasant however.
January 19, 2014
Rated 5 out of 5 by nicoleandpaul excellent place to stay!
This hotel has you from the highway! It's beautiful!
This has a majestic castle theme on the outside and both rustic and contemporary beauty on the inside. We stay twice a month, a getaway from home--the hotel is local to us, and are treated with the utmost respect by all staff. Lauren at the desk is awesome--she is easy to talk to (not snobbish) and took immediate care of any special needs. Thank you Lauren! The pool could use more ambiance (plants? paintjob?), but still very nice.
September 30, 2013
Rated 1 out of 5 by PointsGuy Avoid if possible
- Staff generally disinterested and unresponsive.
- Asked for a quiet room at check-in - room provided was facing Mass. Turnpike, extremely noisy. No SPG Platinum Upgrade.
- Room style was functional and cozy, A/C / heating very loud.
- Poor service in Executive Lounge. No plates or silverware, empty tables are not cleaned up. Breakfast selection limited and does not get refilled once empty.
- The person who checked me out, did not speak a single word, let alone ask me how my stay was.
October 22, 2012
Rated 2 out of 5 by DissapointedTraveler33 Room Conditions
I was dissapointed in the original room assigned to me. Room 275 was a smokers room and wreaked of cigarette smoke. I requested a change and received another room that was much better. I strongly suggest the Hotel Management clean or replace the carpets or other fabric creating this distasteful odor. Also, the elevator near the center of the hotel was not in good condition and caused concern on its operability. Clearly this is an older hotel that needs basic maintenance.
December 10, 2012
Rated 5 out of 5 by Robbie74 Fun Weekend
We stayed in a club level room on 6/15/13 and must say that this was a very nice hotel! The staff are tremedous and pay very good attention to detail when it comes to customer service! Being an SPG member we were upgraded to a club room when the front desk supervisor found out is was our wedding anniversary!
The hotel is going through a remodel, so there was only 1 restaurant, but the food was delicious! Thank You all!
June 18, 2013
Rated 1 out of 5 by amy65 Bed is horrible, unlike starwood beds....
I attended a weekend function at the hotel. Most elevators were out of order, and there was a bad batch of room keys, so guests couldn't get into their rooms, although they had many keys issued. Lines for elevators were impossible. Worst, was the king bed on the Club level floor. Worst night sleep in years. Broken down mattress. Starwood should be ashamed.
August 26, 2013
Rated 1 out of 5 by Shahn Stay at Framingham, MA Sheraton
I never write bad reviews, because I have NOT had a bad experience at an SPG property so far..Unfortunately this was not the case with my last stay..I would like Sheraton to maintain its quality.
Here are some of the concerns I had:
- Room was not cleaned and used glasses/plates removed ..for three day stay
- - I was charged for 2 glasses of wine at the club lounge while I consumed only one..even
May 3, 2013
Rated 2 out of 5 by Traveller8 Needs Improvement
I stayed for 9 nights and the room was not cleaned properly. Also, they didn't replace the things that we used. For example, cups, complimentary water and coffee. I had dirty bed cover two nights in a row.
As a group we did have a problem with the manager on duty Eric (I don't know his last name) He was not polite, had an undiscoverable attitude, and was not able to solve any of the issues we had.
December 31, 2012
Rated 1 out of 5 by FreqTraveler Worst one in a while
I see a lot of hotels and this one is bad. The window in the room was broken, and had a draft (36 degrees outside), HVAC was poor at best, room furnishings, carpet, bathroom are all old and in serious need of an upgrade. The hotel is under construction, which have been nice to know when booking. Maybe they'll fix all the stuff that needs it while they are in construction mode.
April 26, 2013
Rated 1 out of 5 by OftTravels Poor Management
After spending an hour and a half on the phone with their contract computer department, they had the nerve to charge my bill for the phone call!
I have had 2 stays with no internet, and one with 3 of 4 days with cold showers.
All I got was an apology. Not once did the GM ask if there was a way to make it up, or to make the situation better. No offer at all.
February 17, 2012
Rated 5 out of 5 by Teacher63 A great stay
We stayed here for a weekend trip to Boston and to attend my 50th reunion from Framingham State University. Our room was renovated, clean, quiet, spacious, and the bed was comfortable. The staff at the front desk were helpful with directions. Special thanks to Derek for providing shuttle service to the college. We will definitely stay here again.
May 30, 2013
Rated 2 out of 5 by Scott428 Not worth the money, not clean
Room was expensive and had chipped tub that on further examination was not clean. Toilet likewise was not clean. Wallpaper ripped around socket. Bed was great and work-out room above average. No reason to stay here, much better choices. Pay for internet, but that not a surprise, just a comment.
July 26, 2013
Rated 5 out of 5 by Thanks This hotel is great for teachers
If your teacher this hotel offers the greatest price for the greatest value. Everything about the room, customer friendly staff and the biggest bonus was that were able to bring our pet along which even saved us more money because we do not have to put the dog in a kennel. Even better our daughter got to see her dog.
September 19, 2012
Rated 3 out of 5 by ladyR Great But
Nice hotel, , just a couple of things like the maid didn't restock the toiletries, or water and we stayed on the club for and there was no food morning or evening they say due to new years. This is something we should have been told prior to especially if that's why we booked the club floor
January 5, 2012
Rated 3 out of 5 by BBJustMe What Romance Package??
I booked the romance package for my 1 Year anniversary. I was told it included - appetisers, wine & Chocolate covered strawberries, full breakfast in the restaurant or delivered to room and a late check out. All I got was a full breakfast at the buffet. I called the front desk from my room and was told the wine & strawberries was coming - I gave up at 9pm. They really put a damper on my first anniversary - and I couldn't be more dissapointed. The best part was the crying baby in the room next to us that was up until 11pm and up again at 6:30 in the morning. Their toddler banged on our wall and ran in the hallway pulling on our door knob.
September 30, 2013
Rated 2 out of 5 by mui1011 my one night visit
The room smelled like cigarette smoke, I had asked and paid for a suite, this was more like a standard room with a couch. No small fridge in the room and the bathroom needed a facelift. I was told that this was the best for Framingham...how sad.
May 21, 2013