Rated 5 out of 5 by Patty33 this Hotel has great location
Across from the beach, shuttle into town, great spot
February 20, 2014
Rated 4 out of 5 by caro325 Great location away from downtown
We spent one night here due to flight cancelations, after spending three nights on the other side of the island. Loved this location, the beauty of the ocean, bike trail along the coast, and nearby piers for watching sunsets.
February 19, 2014
Rated 5 out of 5 by Gipper Loved this hotel!
What a nice hotel - we loved it and can't wait to come back. We especially appreciated the shuttle service to downtown and the airport.
The pool and associated services and amenities were great.
Beach access could not be better!
February 18, 2014
Rated 5 out of 5 by Jenstars22 Wonderful Hotel
Very nice hotel. Very clean and spacious. Great pool and bar.
February 19, 2014
Rated 4 out of 5 by Wazz Good place to stay on Key West
Room was clean, location was good (beach directly across the street), free shuttle to / from historic district (best method to use is book time in morning for the evening).
Room was not ready at 7:30 pm check in (even though reservation was confirmed) - check in was on a Tuesday (which should not be a high check in day)
Breakfast (made to order omlettes) was fair at best - would not recommend eating at hotel as prices were high and food was not good.
Pool / bar area were very nice - great hot tub (slightly secluded by pool)
February 26, 2012
Rated 5 out of 5 by KeyFever2014 Sheraton Key West OUTSTANDING
Excellent staff and service
February 17, 2014
Rated 5 out of 5 by Greg56 Great location
Easy access to Smather's Beach by walking across the road from the hotel. Complementary shuttle bus service to downtown Key West met our needs to visit restaurants and night life. We also could walk to museums in Key West without the bus, but it was about 1 mile. The hotel pool and hot tub is great, but we would have liked access after dark.
February 14, 2014
Rated 5 out of 5 by sjohnh good time
Room was comfortable. Staff was pleasant and helpful. Pool was excellent. Beach directly across the street. Although not near the downtown area shuttle service was excellent. The drivers were friendly.
February 14, 2014
Rated 2 out of 5 by Judi On the beach
A lot of the employees were , in a word, surly. The consierge was most UN-helpful and on personal phone calls most of the time.
We got lost in town, and were NOT able to get any help from the hotel as to where to find the shuttle.
February 14, 2014
Rated 5 out of 5 by Annette55 Perfect Key West Location
The Sheraton Key West was the perfection location for a relaxing and spacious resort. The suites are amazing and comfortable. The staff was very attentive, the food was outstanding, and the pool was perfect. Being directly across the street from the beach made it a perfect choice. A short drive to shopping and Duvall Street made it very easy to enjoy our visit to Key West. Loved it and will return often.
March 17, 2012
Rated 5 out of 5 by CTgal Quality Stay, Great Location
Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed.
January 26, 2012
Rated 2 out of 5 by PKab Not a resort. Dont recommend.
No recognition of spg Platinum. Got a "courtyard view" room which was basically a tree in front of the window on a low floor. Did not have a bottle opener to loan to us, also you had to go upto the front desk if you needed something like toothpaste. Arent resorts supposed to be full service? Rooms were old and looked worn. Not a resort feel. Would not recommend to anyone.
December 21, 2011
Rated 2 out of 5 by Barb44 A very disappointing experience
The service from the hotel cleaning staff and the concierge were well below average. I didn't feel like a guest I felt like they would rather have no guests to bother them. The drivers were great and the front counter people were good. I wish you would look for the concierge that was there the day of our check in. She was there 2 days of our stay. She made smart cracks/ was on her cell phone for a personal phone call and there were 5 people in line. I simply arched over a took what I wanted because we would have missed the bus if we would have continued to stand there. I have stayed at many Sheratons and this doesn't belong in our family of good places to stay.
January 27, 2014
Rated 5 out of 5 by Monkster A great experience!
we just returned from an 8 day stay here and had a most enjoyable time. The staff of all areas were most helpful and eager to meet any of our needs. We are eagerly awaiting a return stay at this "First Class Resort". Thank you to all!! See you soon!
February 24, 2012
Rated 5 out of 5 by Whitneys Great location!
Our first time in Key West and the Sheraton was perfect for us. Across the street from the beach and close enough to the "happenings" but far enough so we weren't in the middle of it all. Nice pool, nice restaurant, and big parking area!
We were here for a wedding and it was the perfect location.
February 10, 2014
Rated 4 out of 5 by KAM172 Great service.
Nice place. It is not on the beach although it looks like that in the brochure.It is across a 4 lane busy street. The hotel is beautiful and the staff is excellent.The rooms are clean and comfortable. There is a free shuttle to downtown Key West. All and all.....great stay.
February 10, 2014
Rated 4 out of 5 by Steve621 Great Hotel
Very nice hotel, just a couple of areas that could be improved on.
1) Some noise from room over ours one night
2) in room coffee maker had wrong coffee packets provided that did not fit machine and overflowed
3) Bath towels were a bit rough
4) in room safe did not work
February 10, 2014
Rated 5 out of 5 by Sharon6188 Liked It A Lot
We enjoyed our stay at this hotel immensely. The staff was friendly, courteous and eager to accomodate. Steven in the Coral Crab Cafe served us breakfast and dinner and did a great job. the shuttle drivers were cordial and helpful in recommending places to go. The housekeeping staff did a thorough job cleaning the room and did so quietly. The front desk staff was very pleasant, gracious and informative. We would absolutely stay at this hotel next time we are in Key West!!
January 1, 2012
Rated 5 out of 5 by Ray73 We'll be back !!!
This was our 1st visit to Key West & this hotel was by far the best Sheraton we've stayed in ever! We will be returning next year! I have to tell you, the beds are the most comfortable of any resort we stay at. Shuttle drivers to/from Duval St. were all friendly & helpful, as was the rest of the staff. The beach across the street was a big plus too!
December 12, 2013
Rated 4 out of 5 by sunshinedec2011 adequate hotel - not in old town
This hotel is not near old town but the location is right across the street from Smathers beach. I rented a bike at the hotel (mopeds were also available). The bike ride to old town took 20 minutes. The shuttle took 15 minutes but was free.
The concierge, Allyson, was excellent. She doesn't work there full time but she was fabulous.
The room was adequate. The bedroom and dressing room were nicer than the living room/kitchen but overall the suite was fine.
December 21, 2011
Rated 5 out of 5 by heidi65 Overall perfect vacation
We have never been as pleased with everything as much as we were here! The staff was great the hotel was great and very clean. We were treated like family and were remembered when we came through the lobby. Key West in general is just a great vacation and the Sheraton has the best location. The shuttle service is a great plus, and yes Mr. Ed is a sweetie. Make your next vacation at the Sheraton in Key West. You won't be dissapointed!
April 28, 2012
Rated 5 out of 5 by BECCAT Beautiful and Convenient to Everything
Our suite was absolutely wonderful. We did not know about the shuttle service at first but caught on quickly . Great service . The staff was wonderful. The whole property was so very clean and we felt so safe. OverAll this facility was A1A....Thanks for making our first trip to Key West so enjoyable.
March 10, 2012
Rated 5 out of 5 by marathon Excellent Hotel
Great service, hotel staff is courteous and friendly, especially John at the front desk. Clean comfortable rooms. Good food at the Sheraton Coral Cafe. Beach aross the street. Free shuttle service to and from downtown Key West. I highly recommend this hotel.
January 18, 2012
Rated 5 out of 5 by ronton great newly renovated rooms
Rooms were great, staff was great, pool was good. Location is a bit out of downtown but fine if you have a car. Only slight beef was as platinum members we ended up with one of the few rooms without a balcony, but other than that everything was great.
May 20, 2012
Rated 5 out of 5 by Doug15205 Suites in Paradise
I have stayed at this hotel many times, and while always good, this visit was exceptional.
The bell/door staff was extremely helpful and friendly, and while my room was not yet ready when I arrived (I was early, 1PM) they sotred my bags, called me when the room was ready, and the bags were in my room upon my arrival.
One of the best pools on the island, with a hot tub, and a nice little bar. There are so many options on the island for breakfast, but if you don't want to go anywhere, the restaurant is really good too. They have some incredible views, and even the garden/pool views are worthy of the location. They accommodated my request for a late checkout since I have platinum status, and really everything was great. The beach is right across the street, and albeit a small one, it is well maintained, with sailboat, parasail, and volleyball available among the renewed habitat.
November 19, 2013
Rated 1 out of 5 by UNRESOLVED UNTRUSTWORTHY EMPLOYEE
WE HAD LEFT SOME ITEMS IN ONE OF THE CABINETS WHEN WE LEFT THE HOTEL. WE CALLED TO TELL THEM WERE WE LEFT THE ITEMS. AND NOBODY IN HOUSEKEEPING CLAIMED THEY SAW THEM. I THEN SAID WELL I GUESS THE NEXT GUEST GOT SOME FREE STUFF, I WAS THEN TOLD THAT COULD NOT HAVE HAPPENED BECAUSE BEFORE ANY NEW GUEST GET ACCESS TO THE ROOM ALL CABINETS & DRAWERS ARE OPENED BY THE HOUSEKEEPING. I CONTACTED THE MANAGER AND HE WAS NO HELP AND WOULD NOT ACKNOWLEDGE ANY WRONG DOING ON HIS STAFFS PART & DID NO COMPENSATION TO US FOR WHAT HIS STAFF DID. I WOULD NOT RECOMEND THIS HOTEL TO ANYBODY
March 12, 2012
Rated 5 out of 5 Loved this hotel!
This hotel was very nice. It was across the street from the beach. The staff was very helpful, they helped us set up dinner reservations and gave us advice on what to do. The suite was fanatastic. We will be back.
June 1, 2012
Rated 4 out of 5 by cindy0518 Hotel on beach
One of the few hotels in KW right on the beach which is lovely. Huge rooms, very comfortable. The only downside to staying here is that there are no other restaurants within walking distance and it is too far to walk to town. We had planned on using the shuttle they provide to the center of town but it turns out that it only takes 12 people an hour and the hotel has lots more people than that so it is virtually impossible to get a shuttle. The upside is you can share a cab with the dozens of other upset guests. You really either need a car or plan on lots of cabs.
March 26, 2012
Rated 5 out of 5 by Lolds Home away from home!
This is only the second time in Key West and second time at the Sheraton Suites and we love it! Came for my birthday this time and the front desk acknowledged the special occasion and had a Key Lime pie waiting in my fridge! Shout out to Jonathan at the desk who checked us in, great attitude! Can't wait to return!
November 23, 2013
Rated 5 out of 5 by gunny142 perfect
we knew this hotel was away form the action of key west,( Duval street) , but they have a shuttle that gets you to and from when you want. on site was a great pool and restaurant, we were able to get scooters delivered and staff was very accommodating , everything you need they have or can get, plus the beach is right across the street
February 3, 2014