Rated 4 out of 5 by Rands51 Great staff
Though I seem to have a small problem each week (TV somehow got disconnected the 2nd day there), the desk staff, maintenence and restaurant staff are all very service oriented.
Now, if only we could get OTIS to come fix the elevator by the workout room!
March 17, 2014
Rated 4 out of 5 by Brad1000000 Nice older hotel - best option in the area
I'm not a complete expert, but my research of the Akron market found this to be the best option for the $$s. It is a little older and somewhat worn, but staff is friendly and rooms are still niice. Platinum received club level services (evening food options not great, morning had nice hot options but not fancy) and upgrade to "penthouse suite", a huge two-level apartment that overlooked the falls.
February 18, 2014
Rated 5 out of 5 by DFWKnight Best Hotel in Area
I stayed with this property a number of occasions during the Spring of 2011 and felt like a guest of the family. The front desk team was very professional and friendly and went out of their way to identify local restaurants that met my diet.
I'd opt for a city view room if available as the trains come through often during the middle of the night.
November 8, 2011
Rated 4 out of 5 by Rands51 TV Reception
During my 5 weeks at your hotel, I have not stayed in the same room twice. In ALL of the rooms, one of the TV's get poor or no TV reception. I reported this problem the first week I was there, no repair. I again reported this last week. My co-worker has had the same problem in his room.
March 9, 2014
Rated 5 out of 5 by Larr56 Perfect Location
The staff provided the perfect overnight experience starting from the two young ladies greeting us at the front desk during check-in to the waitress who served us breakfast.
March 9, 2014
Rated 5 out of 5 by familyof7 Can't wait to go back again!
I would highly recommend this hotel to anyone who enjoys luxury and comfort! We were a family of 6 traveling and the staff, Jean in the 2nd floor lounge was always helpful and very resourceful about local attractions. Karen, who arranged the Managers Reception on Tuesday night was a person who made us feel at home and really took the time to get to know us! The accommodation are spacious and the pool and sauna were a plus. We also took advantage of the complimentary entrance to the Normandie Rec Club which had water slides that my children loved. This was a perfect vacation! Don't forget to try the to die for food at the restaurant onsite which offered 5 star dining and unbeatable atmosphere! I wanted to save the best for last the front desk Vince who was helpful at giving directions to all our locations we were visiting.
December 31, 2011
Rated 4 out of 5 by fb365 Best hotel in area
I've stayed here a half dozen times over the last couple years - a few recently. In short, this hotel is above average. It is clean, well maintained, etc. Compared to the others in the area, it by far the best.
The gym is pretty basic with treadmills and dumbbells.
One glaring issue is the lack of support for business travelers. While you get free wifi, the connection is absolutely dreadful. Usually the connection speed is somewhere between 500 bytes/second (yes, bytes, not kb or mb) and peaks of 50kb/sec. This is worse than dialup has been in the last 20 years. You can sync your email if you leave it for a while, but forget about getting any real work done.
June 11, 2012
Rated 5 out of 5 by MaryB7 The facilities were wonderful and Staff Excellent
We were guided and aided by Melissa who was so courteous and gracious to us and helped us through the maze when we wanted to stay another night. she is definately an asset to the Hotel. I am handicapped and enjoyed the exceptional handicapped facilites in the shower . I wasn't afraid to fall. Such a relief as even Disney doesn't provide for their guests like this. thanks for a wonderful stay.! Cudos!
January 18, 2012
Rated 5 out of 5 by jeffwashere Wonderful hotel with a breathtaking view
This was one of the nicest hotel experiences I've had, with just a few minor hiccups that can easily be corrected. Our room was right over the falls, and you just want to stand and look at them the whole time you are in the hotel. The suites are huge, with a living room, a little kitchen area, marvelous bedrooms, and an extra large sink area enough for 3 people to spread out their toiletries. Little problems: the wake up call I asked for didn't come and the front desk had no explanation why because it was on the schedule; the creamer for the in-room coffee pot was spoiled and ruined the cup of coffee I was really looking forward to after they missed my wake up call; nobody actually attends the little shop near the front desk, so I just left without buying my items because I could not get anyone's attention to take my money; as in almost every hotel, the remote for the TV did not work very well.
February 14, 2012
Rated 2 out of 5 by Wally Rooms are dirty and more
I have stayed there twice in the last 2 weeks. both times the carpeting in the rooms were dirty. the lighting in the bathroom appeared to be a 3 watt bulb. the coffee pots need changed or at least cleaned (terrible). Called the desk and ask if coffee available in the lobby. NO...6am only coffee available is in room with dirty coffee maker. only had 2 creamers for starbucks coffee which is already too strong. Beautiful hotel, but management must be always asleep. I will not stay there again. I was new to the area as my brother critical ill in akron city hospital. NO EXCUSE FOR DIRT...NONE NONE!!!!!!!!!!!
May 11, 2013
Rated 5 out of 5 by ohiovisit My favorite hotel in Ohio...the staff is like family!!
I always stay at this hotel when I am back in Ohio. I am treated so well by all of the staff members. Simon and Vince at the front desk and Peggy at the restaurant are all outstanding and represent your property well. I do have an improvement suggestion: the new water conservation shower heads have simply not enough water pressure. I understand we all have sustainability concerns but for a hotel shower they are just too low...and it really makes a difference when trying to get ready and clean in a hurry! If this could be changed it would be a great improvement to your property. Thank you!
April 19, 2012
Rated 1 out of 5 by TejasB This was the worst experience I have ever had at a hotel!!
This hotel was really dirty...the hot tub has dirt on the floor and on the bench...you can clearly tell it hasn't been cleaned in FOREVER! The pool was so cold you couldn't even get in and it was dirty too! This AFTER we waited over an hour for the maintenance guy to fix the door so we could actually get into the pool area. I had to call the front desk twice to get that done!! The bathtub in the room had stains that I could not remove after trying to clean it myself. For what we paid for this room for one night, they did not even offer a continental breakfast yet the rude front desk guy informed me I could purchase breakfast (for a ridiculous price per person) in the hotel restaurant. We were already paying above what was reasonable for that level of quality and to not offer breakfast is ridiculous!!! The room has two air vents in the ENTIRE room and the air goes on and off which is very frustrating...the room remained hot and never felt comfortable (yet the air was working properly) no matter how low we turn it down. The guy at the front desk was on a personal call when I walked up one time to ask a question and actually rolled his eyes and stated "what do you need?!" Ummm...this was the worst experience we have ever had a hotel and considering the cost of the whole thing I would NEVER stay here again!! We checked out other hotels in the area (due to having to return to the area in a couple months) and would stay at those over this hotel in a heartbeat!!! This hotels offer either continental breakfasts or breakfast buffets at their restaurants at a way lower price than this place, Take my advice....BOOK SOMEWHERE ELSE!!!
September 1, 2012
Rated 4 out of 5 by roxydupree Wonderful linens
Good place for my family to meet no matter what the age.
February 25, 2014
Rated 5 out of 5 by Jay1977 Romance Package
Larry, the bartender down in the lounge is the absolute Best!! . We were completely blown away by how polite and professional he was to my date and I, but too every couple around us. We were all a little early for our reservations, and I got to say I am a little glad All of us were strangers, however he had as all laughing it up and having a fantastic time way before we ever sat down for dinner.
Great Staff ,Awesome Food, Top Notch !!
February 17, 2014
Rated 2 out of 5 by talkdj Horror Before The Wedding
Well this started off as a great place to entertain friends and family, but as the title says The Horror Before The Wedding.
I've stayed at a lot of hotels and many of them were Sheraton properties. My daughter in law suggested we stay here and that she wanted to try the restaurant PIATTO NOVO RESTAURANT & LOUNGE.
Since we were having a fair number of family and friends attending the dinner, I wanted to make sure that everything was right so I made arrangements with the manager by the name of Peggy.
Well that's when the laughter hit the rafters, so to speak, and I knew after our first meeting that this may be a mistake. Peggy was very nice and friendly, for sure, and we came up with a menu and cost per person.
I asked and she said no problem to email me a menu plan so I could send that to my son and ex-wife. I waited, waited, waited, waited, again, no email. I tried to call her and no call back. Finally I called the GM Jeff and discussed this with him. Jeff was very pleasant and said he would have her call me
She did call me then and said "I did email you", I get hundreds of email per day so I can't believe that her's got lost in the mail.
I then amazingly got her email and sent to who I needed to. We had made some changes to the menu and I asked her again what the per person average meal was going to cost. She kept telling me $35 per person based on our selections. I asked if she was sure, she said yes.
I emailed her before the dinner that I needed to talk to her about the menu. Never got anything back. Tried to call her, NEVER got a call back. So I called her again and talked to her. Again, she said "I did email you". Hmmm, must have got lost again.
We again discussed the price per person, and again she confirmed the price.
So we check in to the hotel. When I called to make the original reservation with Sheraton, I talked to a fabulous CSR who answered my questions including "I'm going to put this on one credit card for reservation and dinner, and use another to pay when we check out." The CSR said no problem, and even made sure that the restaurant was part of the Sheraton Hotel so we could charge to the room.
When we checked in I made sure that everything was ok, with the desk clerk, and then things really started to get UGLY!
It turns out that when I asked about the restaurant charge they tried to put $1600 plus the two day stay on my credit card as a hold. This was a credit card and not a debit card. I told them I was never told you were going to do that, and I was assured that the charge for the dinner was fine and would be taken care of at check out.
WRONG!!! So now I start to scramble, I told them that I was getting paid the next day and that there would be no problem paying for the dinner (which by the way I was told by Peggy the manager of the restaurant that it would run between $800-$1000).
The desk clerk asked for the catering manager (whom I never talked to) to come and talk to me. After waiting for about 20 minutes, Peggy and this manager dude come to talk to me.
The catering manager was polite but didn't want to hear what I had to say. I started getting very frustrated at the situation. Remember, we had 20 people showing up for this rehearsal dinner and now the catering manager is saying we need the money tonight and right now or you'll have to find someplace else to go.
If I didn't have this many people coming to dinner that was already planned, I would have told everyone there to stick their heads where the sun don't shine.
I talked to my ex-wife about it, she said she would take care of it and I would just give her the money the next morning. She was fine with that.
Then my ex calls me saying that the dinner is not going to cost $800-$1000, no they want $1700! Wait a minute, that's double what we were quoted by Peggy the restaurant manager.
So I talked to Peggy again and told her that she needs to explain what's going on here. She said she never quoted me $35 per person (yah, now it's $70 per person) and that was the price that they were charging.
I said that we needed to make some changes STAT! So, I told her to take off a couple of menu items, and she said she would.
We got to the restaurant after the wedding rehearsal and sat down to dinner. We were served some lettuce out of a bag and thrown onto a plate, not a tomato, a carrot, or even a radish slice on it. It was literally out of the bag!
I was so disgusted about this now I said that's it, I'm done. Don't know what the other food tasted like 'cause I was DONE.
After dinner (some of my guests said the food was alright, nothing special, one said that he thought Stouffers Lean Cuisine was better then what they served.
We waited around for the check, the waitress said there was no check. Uhh, excuse me? I want the check. So after some commotion in the back (and a 20 minute wait) they produced a check. The charge for the meal, $798.
So after all was said and done, a bland meal with way to many headaches to deal with. Honestly, I've never written comments on one of these before, but I felt I had to tell the story of the Horror Before The Wedding.
You can disbelieve this rant if you like, but trust me, this place isn't worthy enough of being on an episode of Diners, Drive In's and Dives.
Next time we're going to Eddy's Deli and Restaurant. That was a great meal!
Oh yeah, one more thing. I checked my credit card today. There are 3 nightly room charges on my card instead of 2 nights.
Take it from me, there are better places in the Falls to have a good time and take care of your family.
I'm done. Thanks for reading!
October 15, 2012
Rated 5 out of 5 by Hogan78 Fabulous hotel
We really enjoyed our stay! The hotel is beautiful and the rooms were very comfortable and clean. Everything was awesome.
February 21, 2014
Rated 5 out of 5 by Steveo39 Excellent staffing
I really appreciated how the staff made me feel at home specially Dana. She was very warm and welcome!
February 21, 2014
Rated 4 out of 5 by SunRands Pillows
Multiple kinds of filler pillows are made available. I was able to find the one that was perfect for me.
I was irritated that multiple days after the snow, snow had not been cleared from the entrance by the workout room. This should be on the daily check list for guest safety.
February 18, 2014
Rated 5 out of 5 by bas1025 Great location, great rooms
Stayed at this hotel on a Saturday night. Staff was extremely helpful. Took the kids to ice skate at a rink right across the street. Nice pool area as well. Room was clean and very comfortable. Beautiful restaurant looking right over the river. Have stayed here before and will definitely be back
February 17, 2014
Rated 5 out of 5 by teacup126 Beautiful Hotel
My family and I checked into this hotel for a family wedding. I booked 2 rooms which were equally beautiful with a in room jacuzzi. The bathroom was very spacious and the bedroom was furnished with a flat screen tv and a king size bed which was beyound comfortable! The living room had a pull out sofa bed, refrigerator and comfortable lounge chair. The view was of the Cuyahoga Falls, very beautiful and relaxing. I enjoyed the swimming pool and jacuzzi in on the lower level! All around beautiful and pleasant experience.
October 26, 2011
Rated 3 out of 5 by Rands51 Dishwasher
Health concern about the glasses replaced in the room; they were so soiled with fingerprints and other marks that I wondered if they had actually been cleaned.
Maid was very helpful and met every expectation and more.
Love the view but Hate all the steps in the restaurant. Hostess was a pest about, "I have to seat you", though there were lots of tables empty and I was only getting the breakfast buffet. Business people need to get in and out in a hurry, unlike in the evening for dinner. I cancelled the breakfast option for future reservations.
February 2, 2014
Rated 3 out of 5 by Marcus88 Great Size Rooms
I have stayed at this hotel many times. I have always enjoyed the luxurious size of the rooms. On this visit, I couldn't help but notice the hotel is starting to show it's age. It is in desperate need of room upgrades. There were several issues with my room - tv remote that did not work (back was missing and batteries would not stay in) - wall safe would not open - bar sink would only give a trickle of water.
February 11, 2014
Rated 5 out of 5 by polaek Great hotel, nice setting, and clean
One of the nicest hotels we've stayed at. Staff was friendly, pool was clean, very kid friendly.
February 17, 2014
Rated 1 out of 5 by Violet5 Room #002
This should not even be a room, as it is sandwiched between the ice maker and the elevator and machine room. It is unbelievable how loud the elevator was and how it shook the room. Not only that, but the room smelled like insecticide. I was worried that is was hazardous to my dog. We had to sign some "no party" policy, which as a family travelling was kind of ludicrous, until I saw at 2am a police officer had to clear the bar area. If I worked there, I would give the crappy room to people who were there to party all night and not a family that needed some rest! Also, the carpet needed replaced as there were many stains and soiled areas. Yuck!
December 2, 2013
Rated 4 out of 5 by Rands51 Check out receipt
My co-worker and I were dumbfounded to find that our receipt was not pushed under our door on checkout morning. I thought that ALL hotels did this unless there was an isolated staffing or equipment problem. When we are parked at the far end of the building from the front desk, it is very inconvenient to have to come to the front desk every week. And yes, I need a hard copy, required by my company!
February 9, 2014
Rated 4 out of 5 by yulbos Good Location & Staff
This property has a convenient location and is consistent with Sheraton standards. It is beginning to look dated and in need of refurbishment. Rooms are spacious. Staff are friendly and professional. Surprisingly, breakfast at the club lounge ends at 8:30 AM which may be the earliest of any SPG hotel I have stayed in. This is particularly burdensome for families and people coming from different time zones. They should consider extending the hours. Luckily when we arrived at 8:45 the lounge attendant offered to make most of the breakfast items available to me even though he had cleared the buffet. A testament to the professionalism of the staff.
December 2, 2013
Rated 5 out of 5 by Cyndi2004 As always the Sheraton Suites in Cuyahoga Falls is a spectacular hotel at its finest
My husband and I live about 35 minutes from the hotel and we decided last minute that we needed to get away for a night and have a break away from our two young children. The staff were very accomodating, the atmosphere is cheek but also comfortable. In the suites my husband was able to relax and watch a basketball game while I got ready in a seperate room. Love this hotel, and would not chose anywhere else to stay!
June 13, 2012
Rated 5 out of 5 by lcoe Great for a weekend getaway
My husband and I live close by (about 30 miles) and we stayed here for a weekend to get away from the stress of life for a minute. We had a balacony suite and it was just fab! The view of the falls is amazing. We ate at the restaurants as well as room service and it was all very good. The staff are helpful and friendly. I would recommend this hotel to anyone.
Only bad thing was that we actually had to leave.
April 18, 2012
Rated 1 out of 5 by Dissatisfied1 Poor customer service
We checked in immediately after exchanging our vows at our wedding and I was very disa ppointed with the set up of our room. I paid extra money to have champange and strawberries already there and they weren't. Also, we waited 30 mins. to get extra towels the next day. Among other things that went wrong I would never stay at this hotel again.
August 14, 2012
Rated 5 out of 5 by LizardPA Clean, comfortable, friendly!
My husband and I recently stayed here for an anniversary night. Upon check in they immediately upgraded us to a jaccuzzi suite! The room was very clean, comfortable and quiet. The breakfast the next morning was excellant, and each staff member was more pleasant than the previous. A definite must if you need to stay in the Akron area!!!
May 9, 2012