Rated 5 out of 5 by Philr65 Best Hotel in Syracuse!
The staff, room and location are the best! Everyone is so nice at the hotel. The food is outstanding and the location cannot be beat.
August 16, 2014
Rated 4 out of 5 by bigddawg Pretty good hotel
I stop here twice a year. Its above average
August 31, 2014
Rated 4 out of 5 by RShap The staff are very friendly and helpful
Great location for visiting Syracuse Univ. The staff are very friendly and helpful!
August 25, 2014
Rated 4 out of 5 by syracusemom18 Great location
We loved staying here on the beautiful Syracuse campus. The restaurant and bar were convenient, the rooms very comfortable and clean.
August 19, 2014
Rated 4 out of 5 by John59 We are returning guests to this hotel
We are returning guests to this hotel. On this particular visit, we arrived late and left early. We did not have much of an opportunity to utilize the facilities.
August 18, 2014
Rated 5 out of 5 by SusanLynne97 Service and Comfort Outstanding
Each summer for 16 years I have returned to this hotel and it keeps getting better. The staff is outstanding and I notice that many have worked there several years, so that says a lot.
The beds are so comfortable. Plus, it is very convenient to Syracuse University.
I highly recommend this hotel.
August 14, 2014
Rated 5 out of 5 by MrsDi Almost perfect
Everything was lovely and comfortable and convenient. The only problem was the final checkout confusion. My client was paying for my stay and I'd given my credit card ONLY to cover anything my client's credit card was not covering. Someone got confused and charged everything to my credit card. Even though I notified them of the mistake the day after I checked out, it took a week before the correction was made.
August 10, 2014
Rated 5 out of 5 by Dad2552 Excellent
Frindly staff, great room, fun pool.
August 10, 2014
Rated 5 out of 5 by famiilyoffoodies we had a great time
staff was friendly,helpful and full of knowlege of the area to help make the best of our stay
August 9, 2014
Rated 2 out of 5 by Jared7777 Problem with the air in this hotel
When you walk into the lobby, the stench of fake flowers is overwhelming to the point where it is nauseating.
When I entered my room at the end of the day, it was 85 degrees outside and over 70 in my room. I spoke with someone who was in charge to ask why the air conditioning was not on in my room. They responded, it was 72 in my room and programmed for 68 - not too far off. I asked how I can put the air on and they said it was required for them to turn it on. I slept awful.
August 3, 2014
Rated 2 out of 5 by MikeB75 You Need More Elevators!
The hotel was very busy (a lot of guests) and the number of elevators (at least in operation) were not enough to support the guests. We waited over 10 minutes for an elevator twice and at least 5 minutes for an elevator every other time we had to use one. Given the demand for the limited elevators, each time on the elevator it was packed as well.
August 4, 2014
Rated 4 out of 5 by iTatiana great location
it is close to the university, hospital and only 5 min drive from the Destiny USA shopping and DINO BBQ. I wish the parking would be free.
August 6, 2014
Rated 3 out of 5 by nnn12 good location
We stayed at the hotel to visit Syracuse University. It was extremely convenient to the school and was very helpful in that manner.
The service was nice and when a problem was brought to their attention they were very helpful and kind.
The hotel is in desperate need of a renovation. The rooms are too dark and dirty.
August 4, 2014
Rated 4 out of 5 by MikePittsburgh June Stay
Used this hotel as a stopover travelling to Canada. I had a kayak on my roof and the check-in desk was very helpful providing parking to accomodate the over height vehicle. My only complaint is that the air conditioning unit in the room was very loud when engaging which caused some disruptive sleep. Otherwise the stay was great.
August 2, 2014
Rated 5 out of 5 by lch1 As good as the first time
Stayed last year while dropping my son off at SU Basketball camp. We loved it then and we loved it again!
August 2, 2014
Rated 5 out of 5 by Justcheckingin Accommodating, efficient and friendly.
The staff was accommodating and friendly. Our room was ready early so we could change before the wedding we were attending. The room was clean and comfortable. Loved the pillows. The reception was held here and I cannot say enough about the organization and efficiency of the banquet service. Plus the food was very good. Overall fantastic stay.
July 29, 2014
Rated 3 out of 5 by PN1234 Unimpressed
The hotel was clean, but the housekeeping staff neglected our room. The Do Not Disturb sign was NOT on display yet the staff came by leisurely at 3:30pm one day and didn't even show at all another day to tidy the room. I had to ask for extra toiletries to accommodate the TWO people booked in the room. The food in the restaurant was run-of-the-mill and expensive for what you were getting. Room service (we had it twice) forgot part of our order the first time and had to return with it. By the deliverers own admission, the hotel was empty (not busy) that night and that food omission should not have happened. The front desk was staffed with lovely young people. That was the only plus.
July 5, 2014
Rated 4 out of 5 by Emily25 Great location...Comfortable Beds
I stayed in the hotel for a week and loved the view of, and proximity to, Syracuse University! My room was in the front of the hotel, so I watched the sunset from my room every night. The beds were comfortable, plushy pillows, relaxing sleeping conditions. The air conditioner was tricky to control...it was difficult to get the right temp...sometimes it was too cold, and sometimes it was too hot. The outlets on the desk did not work, so that was an inconvenience. But I would stay there again regardless and request a room in the front of the hotel so I get the views again.
July 12, 2014
Rated 4 out of 5 by Taylor72 Coffee,snacks
Even though you had a coffee maker in the room, I feel coffee and fruit should be available in the lobby for the hotel guests.
July 28, 2014
Rated 3 out of 5 by NL2014 Uncomfortable bed, lots of power outlets
I was in room 534 which was very spacious and comfortable. However the bed was very uncomfortable as it moved around alot and creaked with the slightest movement. I did not get a restful sleep at all. Sheraton Syracuse - please decommission that bed. One thing I did appreciate was the power outlets on the side of the night stand. I was able to easily charge my phone nearby and not have to hunt for outlets.
July 23, 2014
Rated 5 out of 5 by ATB59 Great rooms, location and staff
Was there for my sons wedding reception, staff did a great job and we had a block of rooms. They gave us a great rate and everyone raved about the rooms.
July 24, 2014
Rated 5 out of 5 by Buffalo83 pleasantly surprised
Upgraded to exec floor as a plat. Good view of the SU campus, very picturesque from the 9th floor. Took breakfast in the lounge. Both the evening and breakfast spreads were impressive for a domestic sheraton (wide amount of snacks, veggies, couple of hot dishes at night, full continental breakfast w/ eggs in the AM); nice lounge setting, helpful attendant.
Room was modern enough. Hotel met my expectations for an older sheraton.
Thing that annoys me is the $13 to park overnight. They have ample parking, so it felt like a money grab. Especially since other hotels in Syr don't charge parking (and since they don't, this won't get reimbursed from my company).
I'd likely stay again, tho maybe not for a longer stay (since again, the parking is out of pocket)
March 31, 2012
Rated 5 out of 5 by Travelers98 Super place and staff!
We had a ball! See you again soon!
July 21, 2014
Rated 5 out of 5 by DancerMom Syracuse
This hotel embodies the spirit of Syracuse University everywhere. It feels exciting to be on campus and when there's a big game, everyone in the hotel feels it. The rooms are very comfortable and it's so conveniently located to campus and eating establishments on Marshall street. One of the best fitness rooms in my many travels. I appreciate the staff friendliness, especially the housekeepers on the floors who are much friendlier than other hotels. They add to the sense of community.
March 4, 2013
Rated 5 out of 5 by Drix Great Food & Service
Great Food especially for nights stay.
Pub have excellent choice of beverage & food.
Breakfast a little expensive but, food is great.
Room is place you can relax and have some decent area for both work & rest.
I had a great time in Sheraton Syracuse Univ.
July 16, 2014
Rated 5 out of 5 by Drjudge1 Extremely Responsive and Accommodating!
As a visiting online professor with several classes ongoing, I needed scanning and multiple laptop accommodations. Some within my room and other services such as scanning to complete granting incompletes provided by business services at the front desk. This organization could not have been more responsive and professional in meeting my requests and I would not hesitate returning to this site. The entire staff was friendly and professional at all times!
September 15, 2012
Rated 5 out of 5 by CJ17 Great Staff
The location is great, really quite surroundings, WIFI is fast, staffs are really nice and so as the shuttle driver
July 17, 2014
Rated 1 out of 5 by CollegeVisitg Worst Night sleep
The air conditioning in the room was controlled by the hotel and they refused to set it lower than 68. My room never got colder than 72 and it was impossible to sleep. The Air conditioning unit as well made a ton of noise. This hotel was not up to the sheraton standards.
July 14, 2014
Rated 5 out of 5 by rayb At last someone gets it right.....
Every single staffer we met was pleasant and accomodating, the food (dinner and breakfast) was excellent and the room was large and comfortable.....how often have you booked a double room only to find that it only had one chair so one of you had to sit on he bed? Wonder of wonders, not here...two comfy chairs with foot stools.
Find a reason to stay here so you have a standard by which to judge others!
March 6, 2013
Rated 5 out of 5 by amwy Excellent Stay
Really enjoyed my stay. Excellent staff, good atmosphere and people. Would come back again and would recommend to friends.
July 14, 2014