Rated 4 out of 5 by BobNewhouse80 Water scam
Beware the water scam. Two bottles of water. Both have tags around the neck. The first says free. The second, you think is the same. But instead it says the second water costs $3.50! Seriously???!!!! Spend over $200 on a hotel room and they bait and switch you out of $3.50 for a 50 cent bottle of water. You won't find this out until you get your bill via email (and you are heading down 81). Shame on them.
April 22, 2015
Rated 5 out of 5 by Marlene2015 Comfort and Quality
The Sheraton Syracuse Hotel and Convention Center is a gem. From the moment you step through the door you are met by the courteous and friendly staff. Check-in is a breeze and you are ensconced in the comfort of your room in no time at all. The rooms are well appointed and comfortable. The attention to detail is incredible in that all perceived needs of the traveler are at finger-tip. The beds are delightful, cozy, comfortable and deliver the best nights sleep. Finally, the Hotel Restaurant "Rachels" is not to be missed. Excellent service by friendly staff and amazing food delightfully presented. All-in-all an excellent experience. My next trip to Syracuse, no questions where I'll stay!
April 21, 2015
Rated 5 out of 5 by MatthewD42 Great management and staff
Jason, the hotel manager, and Josh at the front desk are exceptional. Outstanding service and very accommodating.
March 27, 2015
Rated 4 out of 5 by Absolute Close to University, Popular for Tailgating
My wife and I stayed in this hotel for two nights after driving down from Canada for Black Friday. We wanted a hotel that was central to Syracuse, to hit the outlets and other shopping malls.
Location-wise, I don’t know Syracuse but it was close to a major highway - and right next to the university. A few one-way streets, but with Google Maps it was easy to locate.
Being near the university, there are many shops, restaurants, and a pharmacy right within walking distance.
Check-in was quick, and we were given a room on the club floor; easy to access our floor, which was interesting. The elevators are away from the front desk - near the front doors - and not fully visible, which I found strange.
Our room was nicely appointed as a standard Sheraton room, and the club lounge was a nice surprise. There was a slightly better breakfast than I’ve seen at other locations, with the standard evening honor-bar service and snacks.
I didn’t know it until the day we checked out, but the hotel is very popular for tailgating parties - a radio station had setup their broadcast in the lobby in the morning, and I wish we hadn’t been in such a rush as there was going to be food served in the lobby. Definitely a big football city!
All-in-all, I’d stay there again.
February 16, 2015
Rated 5 out of 5 by Kathy08 Hotel was very nice but room had no heat
This was the first time we had stayed at this hotel and was pleased with the place but our room was nice but had NO Heat!!! Was not happy bout this as we were there for a terrific night as it was New Years Eve! We has called twice first time they came and reset the heater 2nd time they said cause no body was in the room never got warm rest of the night we were not a happy couple as to we had 4 other couples with us.in different room that were very warm. Other than the heat it was very nice!
January 3, 2015
Rated 3 out of 5 by CTOWN26 Be aware...
We were overnighting between Chicago and Boston and had specifically booked a King jr suite for our family of four. We got in around 8:30pm with our 5 and 9 year old and were told we were upgraded to a "Parlor Suite" on the 6th floor. What we didn't realize was that this meant a queen murphy bed and a sofa bed. My 6'6" DH and I cannot fit in a queen. Room layout was just weird. Too late and too tired to do anything about it but it felt like a bait and switch. It was explained at check-out that the king suites are on the 3rd floor and there was a late party booked on the 2nd floor so they were likely trying to ensure a good night's sleep. Front desk was very sweet about it after the fact and comp'd us breakfast. Would rather have had the good night sleep by not falling off an uncomfortable bed. Avoid room 633. Staff otherwise helpful and friendly.
December 1, 2014
Rated 3 out of 5 by cielbleu Dodo
No bed bugs. That is good.
November 18, 2014
Rated 5 out of 5 by Christine18 Awsome Parents Weekend!
Knowing that it was Parent's Weekend at SU I wasn't expecting their usual high caliber of service. Boy was I wrong! Every aspect of my stay was outstanding - room was available and waiting before regular check-in time (and lovely) , the hotel was spotless, staff was more than gracious, everything was comfortable yet professional with high end service. I often stay here when I'm in town, although I have stayed at other hotels - but never again. If they can pull this off on one of the most hectic and high demand weekends of the year this is the only place I will stay in Syracuse!
November 11, 2014
Rated 5 out of 5 by Antonio Sheraton Syracuse shines
We had a one-night stay in October, after spending a long day in NYC. Driving to Syracuse took 3.5 hours and the hotel was easy to find. Arriving late, we were upgraded to the club floor and discovered the attendant left out dessert snacks.....a nice welcome! As a Plat, we were treated to comp. overnight parking in the garage next door. Very convenient. The link in the am was convenient, the SPG Fitness is small and disappointing (no Nautilus machines) . The attendant in the lounge was the best.....friendly, knowledgeable and full of useful tips. We also discovered the hotel has a comp. shuttle to SYR Airport. A nice plus as there is no Park & Fly at Hancock Airport. The Sheraton Syracuse shines and we will be back!
November 9, 2014
Rated 5 out of 5 by mbhnyc Biz Travel but stayed for Parents weekend
The Staff is exceptional. Even during one of the busiest weekends of the year they go far beyond what anyone could expect to accommodate there guests. There was never a wait to speak to someone or a request to big. They new they had a large crowd and staffed it better than any hotel I have ever stayed at. 5 stars
November 3, 2014
Rated 5 out of 5 by Ironhorse Thank You Sheraton Syracuse
Nice, clean hotel. Staff from the front desk to the driver of the van to resturant and lounge staff were great. Room was in a nice tidy condition. Would've like a bit more water pressure in the shower. Appreciated the fact that there were pleny of electrical recepticles to plug in the miriad of electrontrics many of us bring.
October 31, 2014
Rated 5 out of 5 by Ted75 At the convergnce of tradition and future expectations
As a Syracuse native and SU graduate, it is a pleasure staying at the Sheraton, when I am I town for a visit, where I am close to all the touchstones of my early years. At the same time, it is gratifying seeing the mission of the University continue. The Sheraton at SU is advantageously placed to remember the past while observing the realization of future excellence of both the University and its students.
October 28, 2014
Rated 5 out of 5 by ThunderHeart Another Wonderful Experience at The Sheraton Syracuse
Check in was a breeze. Front desk personnel were helpful, friendly, and professional, as usual. The Club Level lounge was relaxing with an array of delectable appetizers and beverages. The room was pristine and well appointed. The beds were comfortable, climate control was easy to adjust, and the complimentary toiletries and robes were first class. The Sheraton Syracuse had everything necessary for the weary traveler.
October 22, 2014
Rated 4 out of 5 by 2SUMOM Nice Staff and Always clean
We visit our sons at Syracuse and also try to stay at the Sheraton. The staff is always very polite and willing to help. The rooms are always clean and comfortable.
October 20, 2014
Rated 5 out of 5 by CollegeVisitor Excellent Service
The hotel was very accommodating. We planned to arrive very late and I called the hotel to let them know and to make up the rollaway bed. Our room was ready for us to just go to sleep when we got there. We were up and out early -- my daughter left her phone charger in the room. When we went back, the maid had the charger and a favorite T-shirt she didn't even realize she'd left. They were returned with no problem. The hotel made our quick stay very smooth!
October 19, 2014
Rated 5 out of 5 by Nicky61 A great place to stay
We look forward to our stay at the SU Sheraton every time we go to Syracuse. It is simply one of the most convenient and friendly hotels we frequent. Service is excellent, the rooms are very comfortable (especially the beds) and it can't be beat in its location on the campus.
October 7, 2014
Rated 5 out of 5 by Tom333 Wonderful experience!
Love this hotel! It's not only wonderfully convenient when visiting our SU student son but it's beautiful, clean, and staffed with friendly professionals, from reception desk to bar & restaurant. Thanks to all who work to make each stay so memorable!
October 6, 2014
Rated 4 out of 5 by S5922 Good hotel
Very well located and good SPG recognition, as well as a decent club lounge.
October 5, 2014
Rated 5 out of 5 by JHWo SHORT STAY
Only 3 days/2 nights but I was impressed.
October 3, 2014
Rated 4 out of 5 by Jackie15 Thank you for your kindness!
I'm not sure how this happened but my reservation was actually for the wrong night. When I arrived, I was told that my reservation was for the night before! Jane, the manager, was wonderful! She said "No problem" and found us a king room and a rollaway (we were 3 people and needed two beds) on the club level. It was very comfortable and our college visit went along as planned. Thank you, Jane!
September 29, 2014
Rated 5 out of 5 by xxxx67 Clean and well kept facility
A well maintained hotel. Very friendly and helpfull staff. Pleased that all the elevators are working all the time. The matress needed attention however. In all a good week away from home.
September 23, 2014
Rated 4 out of 5 by Deano29 This hotel should have better parking
The parking structure was one of the hardest to get in/out of and the amount of space to park was minimal.
September 16, 2014
Rated 5 out of 5 by Biker1 Excellent visit
Very friendly to motorcycles and bikers.
September 4, 2014
Rated 4 out of 5 by reilly syracuse
Rooms clean,nicely furnished.
Easy access from freeway.
Parking extra but affordable.
Did not dine here.
September 2, 2014
Rated 4 out of 5 by bigddawg Pretty good hotel
I stop here twice a year. Its above average
August 31, 2014
Rated 5 out of 5 by ThunderHeart Home Away From Home
Beginning with check-in, the Sheraton Syracuse was a wonderful experience. All staff members were friendly and professional, especially Josh and Janet from the front desk. The room was pristine and well appointed and extremely comfortable. I heard no outside noise, and no sounds from the hallway or adjoining rooms. The reception for SPG members was awesome, with several selections of hot and cold appetizers, soft drinks, wines, and spirits. Check out was a breeze. The front desk had my cab waiting for me at the appointed time. This is a first class, very well run hotel. I can't say enough good things about the Sheraton Syracuse. Staying there was a wonderful experience.
August 30, 2014
Rated 5 out of 5 by DaveTV Two-night stay
Hadn't stayed at the property since 2005. Was very comfortable and very clean. Able to set room climate easily and correctly. All staff -- including housekeeping -- we came in contact with was very friendly.
August 25, 2014
Rated 4 out of 5 by RShap The staff are very friendly and helpful
Great location for visiting Syracuse Univ. The staff are very friendly and helpful!
August 25, 2014
Rated 5 out of 5 by luvtovisitsu syracuse drop off
great location to college
August 24, 2014
Rated 3 out of 5 by biscuit111 nice hotel - but, water pressure is awful
Beautiful hotel, lovely room and beds. But they use glasses instead of wrapped plastic cups which 60 min did an episode on stating maids do NOT bring glasses down to kitchen for proper washing. So how are they being cleaned? also, the water pressure in the shower is terrible...my friends and family in other rooms stated the same problem. Takes forever to get your hair wet.
August 23, 2014