Rated 4 out of 5 by teddyj room
When we checked into the hotel after 9 hours on the road :( we were tired and exhausted. Marcus at the front desk asked us our name he was very friendly. I asked if our room could be changed to an Oceanfront. He said we already upgraded you. Which was nice and because of the time of year it was pretty easy. When we got into the room I realized that this room had no grab bars in the tub. I recently had total Knee replacement and need the little help getting in and out of the tub. now mind you we already have all our luggage in the room. We went downstairs to explain the situation, not only was Marcus attentive he gave us another room that was completely handicapped accessible but still facing the ocean. The bellman took out all our luggage to the new room. SWEET. It is just these little things that make an impression. Samantha at the bar was also very nice and friendly all the staff was curtieous always asked how everything was. we like coming in the fall much quiter. You run a very nice hotel. WE will be back
December 15, 2013
Rated 5 out of 5 by Valentine Renovation is causing some problems
We are sympathetic to the disruption caused by the major renovation going on. This is a lovely hotel with an incredibly good front desk. The jackhammer noise was unpleasant but understandable and we tolerated it with a smile. Our light dinner at the bar was quite good. What was most surprising to us was the very, very poor breakfast we were served at a premier property like the Sheraton Oceanfront. Pancakes dry and edges curled up. Otmeal dry and crusted on top. Smoothie done with little fruit and crushed ice. Croissant made from bread dough--nothing delicate about it. Generally AWFUL! And a staff that cared only minimally. Just not even close to Sheraton standards.
February 13, 2012
Rated 5 out of 5 by jennd Excellent location, Dog and Family Friendly
We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer spg extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other starwood rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit.
April 18, 2012
Rated 5 out of 5 by Fam5 Great Staff
The staff at this hotel is incredible. They go above and beyond to meet your needs. Very reasonsably priced for what you get compared to many of the hotels in the area. It is not fancy, but nice and comfortable. My only complaint is the restaurant - the food is good but the kitchen is very slow,
December 2, 2013
Rated 3 out of 5 by Beachcomber Service not up to par for a SPG hotel
We have stayed in this hotel multiple times over the past few years because it is the only SPG hotel in this location (Ocean front). Every stay has resulted in anything from minor disappointment to major inconvenience or frustration. Problems include: lessor room than promised. Never a free upgrade (we are gold members). Lack of maid service on multiple days. No solution for barking dogs left in rooms for hours on end. Apathetic and artificially cheerful staff that do not solve problems or compensate for them. We should not have to go on vacation to make our own beds, beg for dry towels or put up with barking dogs and other noisy disruptions!
February 16, 2012
Rated 5 out of 5 by Jarred Great experience at this Sheraton
Great location, restaraunt, clean, comfortable, great staff
November 29, 2013
Rated 5 out of 5 by Maybelle Newly renovated room with view of beach.
This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction.
April 18, 2012
Rated 3 out of 5 by Phyllis73 Memorial Weekend 2012
I want to begin by saying that the entire staff at this Sheraton was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Sheraton name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!
May 29, 2012