Rated 3 out of 5 by andyb123 conveniently located
2 areas of improvement. 1. the dogs and all that encompasses. Hair, smell and noise 2. public use space a bit too small, fitness center, outdoor bar.
July 4, 2014
Rated 1 out of 5 by Mark1959 Awful
Overflowing toilets from friends room from basic flush. Food service the worst I have ever seen. 35 to total of 55 minutes wait time for food that was wrong! The bar ran out of my brand of draft beer! I will never stay at this hotel again.
July 3, 2014
Rated 5 out of 5 by sltf This hotel offers so much to its guests.
From the moment I checked into his hotel I felt as if I was a special guest. My evening swim in the pool was so relaxing. I checked out early the next day and left with a smile remembering the relaxing time spent.
July 1, 2014
Rated 3 out of 5 by Remm56 Fix the AC in the meeting areas
the AC was not working in the reception area on the second floor where you have these high windows looking out on the beach, that should be fixed !
room was ok, beds were the best of the entire experience, elevators slow, shower first day took 5 minutes to get hot water !
June 30, 2014
Rated 5 out of 5 by Valentine Renovation is causing some problems
We are sympathetic to the disruption caused by the major renovation going on. This is a lovely hotel with an incredibly good front desk. The jackhammer noise was unpleasant but understandable and we tolerated it with a smile. Our light dinner at the bar was quite good. What was most surprising to us was the very, very poor breakfast we were served at a premier property like the Sheraton Oceanfront. Pancakes dry and edges curled up. Otmeal dry and crusted on top. Smoothie done with little fruit and crushed ice. Croissant made from bread dough--nothing delicate about it. Generally AWFUL! And a staff that cared only minimally. Just not even close to Sheraton standards.
February 13, 2012
Rated 3 out of 5 by mama1968 This hotel has great potential
Clearly, this hotel has invested in improving rooms and has great potential. The beds are comfortable, new linens, and charming. The shower took 5 minutes to warm at 7 am on a Saturday. Unfortunately, the walls are thin and I was awakened multiple times by the room next door and people in the hallways.
The staff was mixed in terms of hospitality. The first receptionist could not see that I had reserved one of my rooms for two nights. She told me she would get a manager to approve this. Instead, she helped another customer and called the manager to help that customer! I approached an assistant manager who graciously helped me. The breakfast has great variety. Some of the fruits were great and a few (pineapples and melons) were aged. Beautiful window in breakfast area with great ocean view and fantastic location on the boardwalk. Too bad the renovation of this room had poor finishing touches (wallpaper seams in middle of a post for example). Sadly, housekeeping mistook my white nightgown hung on a bathroom hook for a towel, and management has not yet contacted me about this. Overall a decent hotel for VA Beach at a premium price. We loved it because of the location for our kids.
June 29, 2014
Rated 5 out of 5 by Backagain21 "Everytime I walk through the door, something Wonderful happens!"
My 7yr old said this coming in the door the second day! Our kids beds were made with their favorite stuffed animals and their blankets tucked in! Our room was just perfect, quite, clean and plenty of space. I planned our family vaca here because of how close it is to the beach, great food/service, and basically feeling like we were at an all inclusive resort! Can't wait to get back...Job well done Sheraton!
June 25, 2014
Rated 5 out of 5 by bobbyjoe bobbyjoe
Not having pens and paper set at classroom tables is my only complaint. That is a basic that all hotels have done in the past, it cheapens the appearance of the meeting room. If limited service hotels provide this I would think it would be a no brainer for a full service hotel.
June 26, 2014
Rated 4 out of 5 by John3 Meeting Stay
The hotel was nice, friendly staff, nice meeting facilities, the pool and public areas were very nice. The room was a bit dated and there were problems with the plumbing in my room that the maintenance staff attempted to fix, but couldn't.
June 26, 2014
Rated 5 out of 5 by Deb2911 Fantastic Staff
As an SPG Gold Member, the Staff was incredibly helpful and accommodating in changing my reservation at the Westin Virginia Beach to the Sheraton Oceanfront. AND they were able to accommodate me both Friday and Saturday nights with no change or cancellation fees. I will definitely be back!!!
June 25, 2014
Rated 5 out of 5 by jennd Excellent location, Dog and Family Friendly
We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer spg extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other starwood rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit.
April 18, 2012
Rated 5 out of 5 by Mike353 Great location and great staff
Patty and I stayed with you last week as we traveled from NY area to Raleigh; we had an incredible room and appreciated the Platinum upgrade to the cabana suite!! THANK YOU!
We were especially impressed with Bekah at the front desk...she was a gtreat first impression for your facility.
Also noteworthy were Samantha and Kelly at the pool bar and resturant. They were both very professional and knowledgeable about the local area.
We will definately come back again for a longer stay.
Mike and Patty Milner
Rear Admiral, US Public Health Service (Retired)
June 18, 2014
Rated 5 out of 5 by Hank41 This Hotel has great features and staff
Great hotel with awesome staff.
June 23, 2014
Rated 3 out of 5 by Beachcomber Service not up to par for a SPG hotel
We have stayed in this hotel multiple times over the past few years because it is the only SPG hotel in this location (Ocean front). Every stay has resulted in anything from minor disappointment to major inconvenience or frustration. Problems include: lessor room than promised. Never a free upgrade (we are gold members). Lack of maid service on multiple days. No solution for barking dogs left in rooms for hours on end. Apathetic and artificially cheerful staff that do not solve problems or compensate for them. We should not have to go on vacation to make our own beds, beg for dry towels or put up with barking dogs and other noisy disruptions!
February 16, 2012
Rated 5 out of 5 by TDT3 Very pleased this time around
We have used the Sheraton Oceanfront many times in the past. It seems that they have stepped it up in the customer service area. The staff was extremely pleasant, always greeting and eager to serve. The breakfast buffet was consistently good as well as the food at the outside restaurant. We will definitely return to the Sheraton Virginia Beach Oceanfront!
June 20, 2014
Rated 4 out of 5 by TravelingMan Business Trip with a beach bonus..
I have stayed at this hotel a few times, it has always been pleasant enough. This time I was able to stay during a nice summer night. Great food, great view, great service.
June 21, 2014
Rated 4 out of 5 by Jocko1 Service
Check in less than satisfactory. Check-in time not included on reservation confirmation - it should be. Was told check in is 4pm - put on early checkin list at 1:30 pm. was called by desk at 3:30 after witing in line to get that information. Room was fine.
2 young men - Valet/bellmen greeted us at first arrival in front - full of helpful info. Two real Sheraton assets - best welcome I have had in a long time - if only they had known about wait for check-in.
Good clean property - food for Va. State Bar 50 year Brunch was excellent.
June 15, 2014
Rated 5 out of 5 by Maybelle Newly renovated room with view of beach.
This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction.
April 18, 2012
Rated 3 out of 5 by Phyllis73 Memorial Weekend 2012
I want to begin by saying that the entire staff at this Sheraton was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Sheraton name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!
May 29, 2012
Rated 5 out of 5 by Donny777 Vacation
Staffs at the front desk were helpful when we checked in. We had a very relaxing stay and my wife loves the bed. Kids loved the pool and the beach.
June 17, 2014
Rated 5 out of 5 by Chris66 Very nice hotel
I enjoyed my family vacation at Virginia Beach Sheraton. Our suite was very clean and staff accommodated our requests promptly whenever we needed something. I plan to come back next summer with the kids!
June 16, 2014
Rated 5 out of 5 by Kurt65 Great staff
The facilities are currently under upgrade at the VA Beach Sheraton oceanfront so we understand the necessary lack of availability. What makes me a repeat customer here is the staff.
I would like to recognize in particular Villa who works in the restaurant. She made my parents and I feel welcome. She is very informative and caught onto my son's interest in marine wildlife immediately and brought him binoculars. She also called him by name, and he asked me how she knew it! She is a school teacher and this shows in her rapport with children. My car broke down while we were there so Villa had a care package delivered to my room to brighten our day. It worked!
A gentleman who waited on us in the restaurant the evening of December 10th was also exceptional. I believe his name was John but I am not positive.
December 14, 2011
Rated 5 out of 5 by lightningmcqueen Great staff and location
The staff was excellent. They were friendly and helpful. The responded quickly to any needs we had. There was construction going on during our stay that closed the pool and fitness center, but that was not really an issue since we were interested in the beach and other activities in VA beach. So, the construction was not at all an issue. The hotel is well maintained and our room was clean.
January 8, 2012
Rated 5 out of 5 by Greg5 Awesome Stay! - My review from yelp right after our Stay
The Hotel and Staff has surpassed our expectations. Everything has been spot on and service has been really good. Visiting on our anniversary from Philadelphia, it has been a true get away. Located in a peaceful section of VB and right at the beginning of all the shops on Atlantic ave.. We will be back, no doubt!
May 22, 2014
Rated 5 out of 5 by VickiW I always enjoy this Hotel
The Sheraton Oceanfront is a lovely place to stay. We had a room that overlooked the ocean and were able to watch the dolphins playing at sunrise from our balcony. The room has great amenities:coffee maker, microwave and fridge. LOVED the shower (esp the shower head) and the bathroom was spacious! Once the renovations are completed it will be spectacular!!
December 19, 2012
Rated 5 out of 5 by cherm129 Awesome Hotel
We just recently stayed at this Hotel and were very pleased to learn that there was free internet use in the rooms and complimentary Starbucks Coffee each morning. The staff was very friendly and accommodating, and the outdoor pool was so beautiful with the huge fountain in the middle. We will definitely be coming back to this Hotel.
September 18, 2012
Rated 5 out of 5 by CecilleMGS Great Service and Hotel! Highly recommended
This hotel has done a great renovation and improvement. I was pleased with my stay years ago and now was really really great! The staff were wonderful. From the front desk, I wish I could remember her name, the lady who checked us in... she even helped us set up the roll away bed. The female servers for 2 consecutive mornings when we had breakfast were amazing and top notch service. Overall, great stay and would highly recommend.
Congratulations to all staff.
June 9, 2014
Rated 5 out of 5 by Terry66 This hotel is OUTSTANDING!
Our entire stay at the Sheraton Virginia Beach was exceptional from start to finish. The customer service provided by everyone who works at the hotel is outstanding. The rooms are beautiful and clean. The beds and linens are excellent. The staff treat each person like they are the most important person in the hotel. Exceptional!
August 20, 2012
Rated 5 out of 5 by Chuckatuckcreek5 Great stay
Staff wonderful, rooms recently updated, clean and beautiful. On the 2nd floor overlooking ocean and pool, still quiet at night even though sand soccer games kids were running around loudly early on. The only complaint we have is the sheets, while soft and beautiful, make a lot of noise when you move. Really, they crinkle and make a sound when you move. Bad. But we had a great night, would highly recommend.
June 9, 2014
Rated 5 out of 5 by Joe28 This hotel has one drawback.
As far as we are concerned this hotel's bathroom are somewhat small compared to other Sheraton hotels. I noticed in this hotel that there are no towel racks installed in the bathroom, therefore precluding one from utilizing the towels more than once. This negates the efforts of the hotel to conserve energy and expense of reusing the towels more than once.'
One other concern we had was the laxity of staff in insuring that only the designated floor for dogs be used. I brought this to the attention of staff and they immediately addressed the issue.
Other than that we could not find fault with the hotel any in other area.
July 6, 2012