Rated 2 out of 5 by Rob92656 Bad Experience
I stayed at this property earlier this week leaving very disappointed. My last stay on 3/29-3/30 I left behind my computer charger. Discovering the mistake a few hours later I phoned the property and found that housekeeping retrieved my charger and would happily hold it for me for pick up during my next visit. Wednesday was my latest visit and no charger! The housekeeping manager was very rude and completely lacking in empathy, something I don't typically experience from Starwood employees. Being told that 'there's no charger here' was an unfortunate end to my stay. As a Lifetime Platinum SPG member I am accustomed to many positive experiences making my weeks and months spent away from home much more tolerable. Unfortunately I question Sheraton Providence Airport's commitment to its loyal customers. Additionally, the lack of wifi access, a painfully slow LAN connection, outdated furniture and small TV's also make me question this property's future as a Starwood franchise.
An email regarding this subject to the assistant GM went unanswered.....
May 13, 2012
Rated 5 out of 5 by tonyHapfrompgh Food is Great
The food at the club lounge is outstanding. You guys really stepped it up and the regulars have noticed..Of course, Alex always takes care of our needs but the improvement in décor and cuisine is terrific. Thanks and we noticed
September 13, 2013
Rated 5 out of 5 by IIoveSF Great hotel offering great service
We stayed here while we moved our daughter into an apartment while she attends Brown. The shuttle quickly picked us up at the airport. We checked into our room on the club level and they told us the club room was still open. Since we were on a plane from the west coast we were starving. What a welcome surprise! We were greeted by Alex in the club room who made us feel right at home immediately. It was so refreshing to be treated like family, truly! Each experience in the club room was the same. The room and beds were very comfy and we loved the free internet, that's how it should be everywhere. At the end of our stay the shuttle quickly whisked us back to the airport in the pouring rain. Since our daughter is in her first year of grad school I know we will be back and we will be staying here! Thank you!
September 26, 2013
Rated 2 out of 5 by Laurie5549 Very unpleasant
While bed was comfortable, I felt I was sleeping in a pool of bleach
There was a smell in the rest of the room of old and musty
Toilet was dirty
A lot of dust on the bathroom counter and the headboard of the bed
The bathroom sink was clogged - slow to drain
Parking was difficult to find and I had to walk quite a way to get into the hotel / back out to my car
When I told the front desk clerk that I wasn't too pleased about my stay, he simply said, "I'm sorry" and didn't even ask me why! If I were the manager looking to provide great customer service and return guests, I would have policies in place to get details of any complaints so they could be addressed...........poor housekeeping and management.
October 28, 2014
Rated 5 out of 5 by judger27 Front Desk Help Was Terrific
Eric was terrific. I met him as I checked into my room, actually I reserved three rooms. There was a problem on check out since I left one room early. I was mistakenly charged for it. Eric was a great help help in getting it all sorted out. He is a great problem solver!!!!
September 9, 2013
Rated 5 out of 5 by HockeyMom802 Friendly and accommodating staff
The entire staff during our weekend stay was extremely friendly and accomodating for our group. The hotel shuttle service was a great feature. Our room was very clean and comfortable at an affordable price.
June 25, 2013
Rated 2 out of 5 by Haney All great staff reviews? Something fishy !!
Funny this old hotel where you go down under ground to get to a dark dated,worn out, room and not up to average SPG standards got all these great reviews.....? What's up with that??????? Hmmmmmmm. Finding the bar was a tricky, food in the bar is bad at best. Tryed nachos, bunch of chips with very little topping on them. Then tryed caprese salad, tomatoes were not ripe.
Got back to room hubby tryed meatloaf, it was ok.
All the "staff is great" comments ????
All I can say is only staff I came in contact with that said more than 3 words to me was bartender. She was very pleasant .
She can't help the fact food was poor.
I don't recommend and I am gold star woods member.
Pro: close to airport
September 21, 2013
Rated 4 out of 5 by Brad Club Lounge
Outstanding service in the lounge and the morning and evening services were outstanding, hats off to Alesandro (Alex) I experienced his knowledge, and ability to converse with several guest in other languages treating each as he was there just to assist them. Outstanding service professional! I would definitely stay again the next time I am in Providence!
December 21, 2014
Rated 1 out of 5 by RaeM Unkept and unsatisfactory
I am a SPG Gold Member ad travel quite extensively. This experience was below par and unacceptable. I arrived in my first room to find the bathroom was filthy. Tub and toilet had things in it and it was not ready at all. I was then moved to another room and as I was leaving to make an important meeting, the door lock was stuck and I had to wait for maintenance to come and fix it so I could leave and shut my door. While the staff did attempt to help, the fact that these were even issues in the first place are not ok with what an SPG property should be.
March 7, 2013
Rated 5 out of 5 by Roy7 Good
Nice stay and staff is very wonderful
December 11, 2014
Rated 2 out of 5 by disenthralled disillusioned
We ordered breakfast in the room on both mornings of our stay. Although the meal was very good and cooked to our liking, it arrived late both times.The 2nd day was delivered without condiments for our toast and no water. In response to our call mentioning the missing items, they had to make 2 trips as they forgot to bring the 2 missing items on the first followup.
Internet access was confusing
Upon check-in, the room had no tissue (an empty box), only 2 bags of tea (1 regular and 1 sweet fruity), no shower cap. Call me spoiled but, as Pfd Gold customer, I've come to expect the free water bottles, real glasses, and the little bath amenities (packet of cotton balls with Q-tips and nail file), little bottle of bath gel, and the cute little scrubby, all of which were non-existent.
April 25, 2014
Rated 5 out of 5 by IMLP2014 Prefect Location Near Airport!-Great Hotel!
Just stayed at the Sheraton Providence Airport Hotel with my wife and 2 daughters over Easter break. We were flying to Disney the next morning. Very impressed with the quality of the hotel, staff were great and the location is perfect! The hotel shuttle provided a ride to the airport (two minutes away) and then picked us up a week later within 5 minutes of landing. We parked at the hotel for the week and what a deal...(I think it was $8.00 a day). Jet Blue out of Providence airport, 100% will be back!!
April 28, 2014
Rated 4 out of 5 by RickG100 Great staff at this hotel.
Excellent staff, that were all very helpful and courteous.
January 31, 2015
Rated 5 out of 5 by AngelSINY 11 out of 10
I like to begin by congratulating you on your outstanding staff, first Matthew and Michael these two gentlemen went beyond their way to assist me and my family. Although we arrived under stressful circumstances from Staten Island, New York your front desk staff assured we felt at home. Due to family matters we needed an additional night and after booking with SPG Michael’s warm welcoming and remembering my last name was very classic to me. Charletty and Erik were also very accommodating. Please let Matthew know he ROCKS!! Robert, your property is fresh, warm and comfortable, that ranks 11 out of 10. We didn’t get the opportunity to enjoy the Club Lounge and it amenities but the atmosphere and décor was notice and we are definitely looking forward to staying soon. Please thank your great staff on behalf of my family.
October 9, 2013
Rated 5 out of 5 by Venomlord Nice Hotel for a Short Stay
My wife and I came into this SPG property as a stopover on my road trip, not anticipating too much since it was only supposed to be a 1-night stay. We were warmly welcomed by Michael at the front desk, who was among the best SPG employees I met so far. He was willing to go the extra miles to help us in finding a suitable room. The check-in was quick and pleasant. There wasn't a dedicated SPG line, but it was not a problem since there wasn't a line at all at the moment we stepped in.
The room was clean, bed was comfortable with clean sheets. I haven't got a chance to try other facilities, but I do wish breakfast in the SPG club lounge could have been better.
Overall, I rate this hotel at 5 star. Though there was something to be improved (there always is, no?), consider the price I paid, I feel very satisfied with my stay and would not hesitate to come back next time.
September 27, 2013
Rated 4 out of 5 by WineAdvisoryGroup Comfortable... Good Staff... Convenient to PVD
This place is old, but it's comfortable, the staff aims to please, it's close to PVD (although not noisy)... and the executive lounge is ok for a simple bite in the morning. The staff makes this location work. Didn't try any other F&B offerings. Parking Lot is Free
October 14, 2014
Rated 1 out of 5 by Jenny13 Walls are too thin
During my stay I thought the people next door just had their TV on loud. I asked the hotel staff to contact them and have them turn their TV down. As the night continued I realized the walls were just thin. I could tell they were watching DWTS, and could here the couple discussing who should be voted off. This was on the executive level floor in a non-connecting room. As a platinum member I expect better.
March 22, 2013
Rated 5 out of 5 by BrienK Great stay in Warwick
Upon my arrival I was greeted by Matt who immediately recognized me as a SPG member and provided excellent service. I was able to stay on the fifth floor and enjoyed the club room where they had a variety of light dinner options and desserts. The breakfast was just as welcoming. Additionally, the fitness room does offer more options that a standard Sheraton hotel. Overall it was an enjoyable stay.
February 19, 2014
Rated 5 out of 5 by Dsea308 hotel has great employees making everything great.
I am always pleased to stay at your property. always ready to give us an up grade when possible. The maid that took care of our room was fantastic. Every time that I ran into her she was in a deep sweat cleaning the rooms .Never did I see a person work so hard. Forgot her name .she took care for the front rooms on the 5 th floor. The other person was Alex who took care for the club room in the evening. He is great trying to accommodate every one. Always has a smile and always greets every one. The personal at the front desk were also wonderful and very helpful.
We stay at your property 2 times every year. This year we stayed the longest almost 3 weeks. We had a great time. Always recommend your property to friends who fly into Green from Florida. At one time we met a couple that we recommend to your property.
Again thanks for the great service. It also was a pleasure meeting your asst. mgr. Eric Berlied.
July 21, 2014
Rated 5 out of 5 by Easttdav Beautiful hotel -warm & inviting
From the moment we checked in, we felt welcomed (I think it was Michael) and valued. The room was clean, the bed very comfortable. The club lounge was great, and the restaurant was great too. Our wake-up call was forgotten, but a minor detail in an otherwise perfect stay. The fireplace in the beautiful lobby was awesome. Wish we were staying longer!
December 8, 2013
Rated 5 out of 5 by Blue744 Great hotel
I brought my Navy reunion to this hotel. I can not say enough about them. Rob the GM, Ashley, Nick and even Eric at the front desk were so helpful and bent over backwards to help out. No matter which employee I asked I received the same result. Perfection.,I would recommend this hotel to any group that wants a nice friendly place to meet.
October 2, 2013
Rated 5 out of 5 by tonyHapfrompgh staff is terrific
Just a few comments about the great staff. Welcome back Alex, we missed you on the club level. A big thank you to Susan for Wednesday nights (manager nights). It is the highlight of the week to hang out, have a drink and enjoy "lively" discussions about ANY topic. Susan and the staff make my stays terrific.
May 10, 2013
Rated 5 out of 5 by GarySuzanne THE Place to stay when visiting the area
Can't say enough great things about this place. Have stayed here exclusively over the past 2 years. In fact, we even traveled back to Warwick after a Boston Yankee game because we like this hotel so much.
Extremely clean, absolutely wonderful staff, great club lounge and nice size rooms. We stayed on the fifth floor. Free wifi throughout, including rooms. The breakfast the lounge had just about everything you'd be looking for. Cereal, yogart, eggs, fruit (should I go on). The appies in the afternoon are always great. Hot/cold and great selection of desserts. They also try to keep the lounge stocked with incidentals (chips, fruit, beverages).
One of the best perks is the free open air parking but the best perk of this hotel is their staff members (Michael, Alex we love you guys). I've read all the previous reviews and perhaps it's sounding too good to be true but the staff here is just that good, nice and professional.
We would highly recommend this hotel for every type of traveler.
April 25, 2014
Rated 5 out of 5 by VTEscape Great Stay
We stayed at the Sheraton Providence for 3 days, 2 nights. I found that the staff was very accommodating and pleasant. We also stayed on the club level, and the club level lounge was very clean and had plenty of snacks, drinks and food. The staff in there were also very nice.
It was a great stay!
March 5, 2014
Rated 5 out of 5 by tonyHapfrompgh Staff goes out of their way
Just a quick thank you to recognize the staff at Sheraton. Alex in the lounge is great and the front staff, Jamel, Stephanie and Kathy are top notch..The recent new folks have jumped right in and are always accommodating. Good value for a frequent traveler
June 21, 2013
Rated 5 out of 5 by brownfa Outstanding
The staff was great. Had trouble with remote to tv (Batteries). Taken care of with 3 minutes. Overall the stay was great. The door hinges (Room 505) could use some WD-40. Don't try to make a left hand turn out of the hotel during rush hour.
April 21, 2014
Rated 5 out of 5 by shortie this hotel is very very clean
I always stay at this hotel when I am in the Rhode Island area visiting my daughter in college and this weekend I brought along other family members. Without my asking they commented on how clean and lovely the Sheraton airport hotel was.
October 28, 2013
Rated 2 out of 5 by Garvin No attention to detail
No lightbulbs in some of the room's lamps; no clean towels in the fitness center; no water in the fitness center; confusion in the restaurant for breakfast . . . just not the kind of stay that I've come to expect from Sheraton.
March 28, 2013
Rated 4 out of 5 by RoloT Great Staff, a bit tired property
I've stayed here many times and things have definitely improved over the last couple years. Staff is great, Club room facilities are above average but the facility is showing it's age. Convenience to PVD is a big plus.
May 17, 2014
Rated 5 out of 5 by MikK Customer Service is Top Notch
Never stayed at a Sheraton before, now I wont stay anywhere else. The employees were so helpful and kind, especially Barbara & Dave at the front desk! You could tell that customer service was their top priority! Thank you!
March 21, 2014