Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • Estados Unidos
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Rated 3.9 out of 5 by 259 reviewers.
Rated 2 out of 5 by Untreated Front desk employees There was another event with many high school students coming. I was trying to ask a question while I had already checked in. Yet, I had to wait in the line for a long time before the simple question could be answered. There was SPG line, but they did not use it. June 25, 2014
Rated 5 out of 5 by Above my Expectations I was completely blown away with the size of the room. It was very clean and smelled fresh. The amenities were wonderful! We loved the smell of the hand soap. I was not a SPG when I booked my reservations. (I became one by the time I checked out) I was however, put on a SPG floor and the view was to die for!!! We checked in at dark so that made the view even better. We really never wanted to leave the room it was so relaxing and comfortable. We did take a tour of the hotel and the pool, gym etc is extremely nice and we will journey out of the room and use them the next stay. We were extremely happy with everything at this property and will be back soon. April 22, 2014
Rated 4 out of 5 by The hotel is situated in the perfect location. We had a wonderful experience and will definitely recommend it to others. June 24, 2014
Rated 5 out of 5 by The staff is great The hotel is very nice and clean. The hotel staff was very friendly and helpful. June 24, 2014
Rated 5 out of 5 by Pleasantly Surprised Attended a conference, and apart from being "land locked" (no outside space to enjoy during breaks) it was an excellent experience. Best banquet food I've ever had at a conference. Quality and selection was great! Sleeping rooms were comfortable and staff was friendly. June 23, 2014
Rated 1 out of 5 by Poor service, old musty room It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited. June 23, 2014
Rated 5 out of 5 by Staff Your staff was excellent, my wife and I were departing for the MacArthur ceremony and I told one of your staff members that I was worried about checking by noon. He arranged my checkout time at 2 PM. The luncheon ran past 2 PM, when wife went to check out, your front desk staff told her not to worry and gave us the added time needed to clear the room. The cleaning person was equally accommodating when we in the process of packing. GREAT SERVICE. Please thank your staff on behalf of my wife and I. June 1, 2014
Rated 2 out of 5 by dirtee carpet Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale June 23, 2014
Rated 4 out of 5 by Great Views Great views at night from the "city view" room. Good condition for the most part. Limited on the restaurant food options but really pleasant staff June 23, 2014
Rated 5 out of 5 by Great Staff, Terrific Management and Convenient Location!!! This was my first time at this hotel and as a Starwood Platinum, I stay at a lot of Sheraton properties. This is truly a 10!!! The front desk staff is very helpful, the restaurant and bar service are superb. This is a hotel that actually truly cares for their guests and it is quite apparent that the management team takes great care of the customer"s (guest's) satisfaction. The shuttle service is every 30 minutes to the airport or to the Metro. The rooms are first rate. This will be the hotel I recommend for any pleasure or business trips to the Washington DC area. I will have this as one of my favorites!!! June 16, 2013
Rated 5 out of 5 by Sleep very well Restaurant and bar, very good service.... Points SPG not recognized. Also, when I call or on line my rates very. June 22, 2014
Rated 2 out of 5 by Needs improvement in many areas Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean. June 21, 2014
Rated 5 out of 5 by Self Parking Fee $20 I stayed at the hotel on February 2nd and was not told the parking fee was $20 for self parking. I went online and the website just says it is self parking. The assistant manager who checked me in stamped my parking ticket so I could get out. I feel that the Sheraton could make guest more aware of the charge before they see it on their credit card. February 7, 2012
Rated 5 out of 5 by Best location in DC area! A great location w/very comfortable beds! Front desk staff is exceptional. Eddie always went beyond my expectations! Looking forward to my next stay! May 7, 2014
Rated 3 out of 5 by If you are a family coming to DC, this is for you. (SPG, please don't hide this review at the bottom, like the ones I missed) I had never been to DC, and we had the family in tow (2 kids). I didn't know the area at all and guessed that this Sheraton would be sufficient. First the good: GM Paul L. and his front desk staff were great. We had a very nice upgraded room. Now just the facts: 1) This is NOT the hotel to stay in if you want to be close to DC. It is a shuttle ride to the Metro, then a Metro ride to DC to get to the sites. If you don't mind this, you will be fine but it will eat up 2-3 hours of your day. 2) It is in a bad area with nothing nearby, not any type of restaurants or even a convenience store to grab necessities. 3) As far as info about the hotel specifically; The pool was not very nice, lifeguard guy was nice. The restaurant was great in the AM, but at night we had a few issues that revolved around them serving us after 9-10PM. The shuttle service was spotty, one night leaving us waiting at the shuttle stop by the mall for 45 minutes at 11PM with the kids. We left this hotel half way through our trip and moved to one in DC and it changed our trip and our entire impression of DC. To each his/her own, and if budget is tight this hotel will do, but if you can afford and have never been to DC— stay closer to the city. July 23, 2012
Rated 1 out of 5 by Beware, Tricks & Traps! The hotel is nice and the staff members were polite, yet I have to fight for internet as offered free with booking, but always charged additional when check-out. We wouldn't stay there again because of the cost for parking. MOST IMPORTANT: Accounting charged me for THREE nights (1 business + 2 Personal Credit Card) when I actually stayed only for TWO (1 business + 1 Personal Credit Card) nights! A/c never responded to my emails and now dodging when I call. This may be a SPG hotel and for the two days we stayed there was never a concierge on duty. January 8, 2012
Rated 5 out of 5 by AMAZING I was there with my daughter Jan, 26 2013. From the shuttle service to the guest services to the cleaning crew to the swimming staff and including the food and the staff , Just one word AMAZING!!!! I felt at home I felt safe and had a great mini vacay... my daughter wanted to stay and didn't want to leave but we had to leave .... THANK YOU SO MUCH FOR EVERYTHING!!! LOVE YOU GUYS FROM THE BOTTOM OF MY HEART AND GOD BLESS. THANK YOU AGAIN FOR EVERYTHING. I WILL RECOMMEND THIS TO ALL I CAN,.....!!! I will plan my next mini vacay there...ASAP! January 28, 2013
Rated 1 out of 5 by Worst hotel I ever stayed in This was the worst experience I've ever had at a hotel. The carpets were so stained I could have played dot-to-dot on them, the shower curtain was stained (had to leave notes to housekeeping to change it TWO days in a row until it was finally done#, towels were poor quality, no frig or microwave #got my fridge for free because there were so many issues with my room#, hotel restaurant had extremely poor quality of food and outrageous pricing, at $244 per night #DISCOUNTED rate# they could at least provide complimentary breakfast, but do not. The Starbucks in the lobby ran out of coffee!!! On the last day of the conference we were told there wouldn't be tea or coffee available for us, but we could purchase it from the Starbucks. DID I MENTION THAT THE STARBUCK'S RAN OUT OF COFFEE!!! Terrible location; nothing within walking distance #not that you would want to walk around in this neighborhood even during the day). I was basically forced to stay here because I was traveling for work. I've already recommended to the planning committee this venue be deleted from the list of possibilities for next year's conference. June 12, 2014
Rated 1 out of 5 by Appalled Reason I will not return: we were evacuated at 2:34 AM from the hotel due to fire alarms being set off by drunken and unruly cigarette smokers. I’m not sure of what department in the hotel is responsible for booking parties that included so many very heavy drinkers and smokers who clearly gave no regard for the rules, but the results were appalling. For the cost of a stay at this sort of hotel I would expect a better screening process to be put in place and sufficient security on site to prevent this sort of circumstance from occurring. I used to work in the high-end hotel business in Rosslyn, Virginia. This would never have happened. September 25, 2012
Rated 4 out of 5 by Restaurant was great! I enjoyed the steak special Saturday night and the waiter was wonderful, polite, and such a hard worker, and Happy! June 10, 2014
Rated 5 out of 5 by Another Example of Why This is my Favorite Hotel This is my regular hotel, but was sold out when I tried to book a month ago so I had to go to another property and had to pay in advance for a good rate. On the drive to the hotel on the day of the reservation, they called me and said their computer had a "glitch" and had given away my room so they were transferring me to a less attractive competitor hotel. Enroute I decided to stop by the Sheraton National to ask for advice. The manager greeted me by name at the front desk and when told of my problems said she would rescue me. They gave me a club floor room at a lower price and featuring all their familiar great services. Obviously loyalty is a two-way street at the Sheraton National---I'll be back! May 21, 2012
Rated 3 out of 5 by This hotel is great for Pentagon access I live in Washington, but needed a place to stay while contractors were working in my apartment. This hotel was close to the Pentagon and Downtown, and the staff is friendly and responsive. Breakfast is delightful, and the views are spectacular. It is not the newest hotel, but it is definitely well-maintained. June 5, 2014
Rated 4 out of 5 by 5 to 9 June Stay My Stay was made very plesant by the Hotel staff. The Day of Check-In was a very pleasant experience starting with the Desk Clerk (Denika) She was outstanding during check-in. She provided detailed information on the services that the hotel would provide during my stay. I also checked out with the same person and again she was outstanding. I informed her that the bath room lighting for my room was not good and that the sink was located off center and the lights were off to one side making the lighting of poor quality when using the sink, the sink was also very small in my room. The Hotel resturant was outstanding, so were the other guest services. May 12, 2014
Rated 5 out of 5 by Booked room for party on-site Very comfortable bedding. Spacious room. February 25, 2013
Rated 4 out of 5 by Tucked Away I would recommend this facility for the overall efforts of staff members and partnering services to ensure a pleasant experience for their client - the guest. Although challenging to reach due to construction in Arlington adjacent the expressways, it proved worth the challenges to stay at this location. June 2, 2014
Rated 5 out of 5 by Great Staff We booked a prepaid three night weekend stay at this hotel and were extremely pleased with our choice. Our room was on the tenth floor with a view to the east which revealed the Washington Monument, the Capitol Building as well as Arlington Cemetary. Our room with two double beds was clean and comfortable. But the best thing about this hotel stay was the staff. Every staff member we encountered from the front desk to the restaurant was very friendly, very helpful and always wearing a smile. December 22, 2011
Rated 5 out of 5 by This hotel is so close to downtown D.C. I stayed with my 3 small children and my wife for 4 nights. The accomodations were outstanding! We dined in the Potomic restaurant for 7 meals during our visit as it was convinient with small children. Not only was the food delicious and fresh, the staff went ouit of there way to make my children feel special. Thank you!! February 23, 2013
Rated 5 out of 5 by Outstanding! This was a very special family vacation for my family. CY (manager) learned of this and went out of his way to make sure that our entire stay was special. Not only was my SPG Gold status recognized, but we treated to a suite with a spectacular view of Arlington, the Potamac, and Washington DC. We were also thoroughly spoiled by Emerlita in the Club Level Lounge. The staff were equally helpful and courteous. The pool was great, the view from the pool deck even greater, and the food was very good. With shuttle service to both the airport and the DC Metro, out trip was truly memorable. Thank you to everyone for an outstanding stay!! August 11, 2013
Rated 5 out of 5 by This has been the best hotel experience This has been the best hotel experience I have had in a very long time. The staff was there for our every needs; the location was excellent when we got the hang of the shuttle & services provided. There were over 250,000 bikes in for the holiday run, yet our hotel made us feel like we were their only guest. I have already recommended this hotel to 2 people wanting to make the trip to DC. Your staff is WONDERFUL!! Great Vacation. May 31, 2012
Rated 2 out of 5 by Very Disappointed When I checked in Wednesday night the ice machine on my Prefered Guest Floor was turned off. The soft drink machines were sold out on floors 3,5,7,9,11. When I checked out Sunday morning still no ice and the soft drink machines had not been filled. I waited until almost 5PM for my room to be cleaned on Saturday. The carpet in my room was badly in need of cleaning. I would have expected this kind of clean in a cut-rate motel. May 23, 2012
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