Rated 4 out of 5 by MaOfBride Wedding Extraordinaire
We hosted our daughter's wedding here and our wedding coordinator, Shona, was totally awesome! She made sure all of the details were planned and followed through with everything. She was fun and very pleasant to work with, which is why we chose this hotel over several others. In addition, so many guests commented that the food was the BEST food they've ever had at a wedding, and we agreed...delicious! The restaurant in the hotel also had delicious food and a wonderful staff that was very accommodating. Our many experiences with the front desk were not as positive; several of them were rude and seemed to be put out if you needed their help. I highly recommend the event coordinators and the chefs though!
March 31, 2016
Rated 3 out of 5 by SW6897 very poor room service
I had a 7:30am meeting in downtown Houston the next morning so I ordered room service for 6:15am (it was one of the option available to me according to the menu). I filled out the menu and left my order outside on my door before 2am (as instructed by the menu door hanger). No one picked up my breakfast order. I called room service and no one picked up. I found this to be unacceptable and very poor customer service.
March 17, 2016
Rated 1 out of 5 by AttorneyTim Terrible late night staff
What a disappointment...arrived late at the airport and waited 25 minutes for the shuttle...when I called asking why it took so long is was told this is normal..."takes 20 minutes"...really? At 12:20am? When I checked in the staff wasn't exactly friendly...I am platinum and got zero upgrade with the untrue claim that "no club rooms available"...of course my SPG app said otherwise...and one of the staff was walking around the front desk area barefooted...as for the shuttle? The morning shuttle miraculously went from front door of hotel to terminal in 7 minutes...I guess traffic is much worse at 12:20am than it is at 830am on a Friday morning...the rooms were worn...the food in the club lounge very disappointing...this may be the worst SPG property I ever visited and I am a top 250 contributor
February 20, 2016
Rated 1 out of 5 by H3ctor Staff is not able to help!!!!
The hotel staff could learn a thing about customer service. Called to move a reservation at noon after staying at SPG hotels 99 times last year. Destiny told me I would need to pay a no show fee $175. Wow great SPG recognition. They just lost my business!!!! Very disappointed
January 11, 2016
Rated 5 out of 5 by SilverMine Complete Comfort
Enjoyed my night at the hotel. Slept like a rock. Room was well-appointed and welcoming. Convenient to my business and leisure travel needs when in the Houston area.
January 11, 2016
Rated 1 out of 5 by JasonF24 SPG Sheraton North Houston IAH
Great location near the airport IAH. I live 10 minutes away from the hotel and thought it would be nice to stay there after a trip before going home. I was there during the summer heat and the rooms was NOT able to maintain a controlled climate. Sweating in the area bye the windows where the table was to eat on and too cold by the bed. We would eat at the table but had to sit on the bed to stay cool in our room. VERY unpleasant.
The staff was very nice and supper polite but they could not do anything about it.
The pool is very nice and great to watch the planes fly over.
November 21, 2015
Rated 4 out of 5 by SaraG Close to Airport
If you need a decent hotel close to the airport, this is a great option. I stayed here during a two-day layover between DC and Mexico City. The room was comfortable and clean. I don't remember there being a HH, but I believe breakfast was included in our rate (and was pretty good, if basic). The only drawback was that the hotel was really far from nightlife and restaurants when we wanted to meet friends that live in Houston ($40 cab ride). So, if you're on business and don't need to actually go into Houston, this hotel may do the trick.
November 9, 2015
Rated 1 out of 5 by Sister1967 Rude service
I cannot get away from this hotel fast enough. My initial welcome when checking in was snarky and condescending when I was trying to explain the problem with my reservation. The woman was so rude that the other people in my group went to another line to check in. They both immediately said that they could not believe the way that I was spoken to---nor could I!!!!! I will never stay in another Sheraton, especially this one. The problem with the reservation charge was not resolved through this hotel, but I have already started a conversation with the corporate level, but this employee has cost the company way, way more than the reservation charge.
August 10, 2015
Rated 4 out of 5 by Flugence This hotel is beautiful.
Need microwave in room, need vent in bathroom. This keep me from recommending this Hotel to friends. Over all I enjoyed the stay.
July 27, 2015
Rated 5 out of 5 by SouthernRoadWarriorESS Oasis During Nightmare Return Trip
I had a nightmare return trip from SFO and missed my connection. Everything that could go wrong that day did, except for my stay at the Sheraton. I was fried and refused to stay at one of the no name hotels the airline was going to put me up at for night. I'd had enough.
That was my only right decision that day! From the lovely driver (1am on Tuesday morning the 21st of July 2015) whose name I did not get to the elderly gentleman (Mr. Marvin I think) who check me in and comped me aspirin and water, to the lovely bed and follow up tfrom Sharon on the phone today to get a receipt (in the hopes the airline will reimburse....)
Thank you, thank you, thank you! Great service. Great experience! Did I say Thank You!?
July 25, 2015
Rated 2 out of 5 by ed023 all managers not caring for customers needs
was given the run around from one to another rather than just saying no can't do it, so much waste of my time, and then have a manager talk to me like i am stupid saying the same thing over and over
June 30, 2015
Rated 4 out of 5 by JoaninAustin Last Leg of a Long Trip
Spacious mini-suite and a very comfortable bed with great pillows! Best night's sleep of the trip. Only thing I'd wish for is a higher level of lighting in the room.
June 20, 2015
Rated 4 out of 5 by KMAF Thank you Kevin!
I had some inquires about the thermostat in my room so the wonderful service desk lady, Sarah, sent up Kevin from maintanence.
He took the time to answer my questions and when I told him I was cold and he explained the heat wouldn't turn on at this time of year and went out of his way to bring me a small heater!! This made my stay 100% more enjoyable!
All I can say is THANK YOU very much. Your help and kindness are appreciated. I stay at this property often for transit and I have never been treated so well by each and every staff member I encounter! All Starwood properties should strive for the care that these employees take. Thank you!
June 19, 2015
Rated 5 out of 5 by Michelle525 Excellent short stay in Houston
I was recently in the Houston area for a 2-day business meeting (June 4&5). I selected the hotel due the proximity near the airport and was pleasantly surprised by my stay. The hotel overall and rooms were in excellent condition. The gym had 8 or more treadmills/ellipticals. However, what made the stay great was the breakfast staff. Even though my rate included a free buffet, all the ladies in the morning restaurant were very extremely friendly and helpful. I will definitely stay here again and will recommend this hotel to my colleagues!
June 7, 2015
Rated 2 out of 5 by Cpharris21 Front desk personal need to learn manners.
Hard to believe I was in Texas. As a platinum member for seven years with SPG, I have never been the guy that says I should go to the front of the line at check in. I just quietly get in line like everyone else and wait my turn. It was 11o'clock before me and the shuttle full of people got to the hotel. I get in line, the one for SPG gold and platinum. There are two other people in front of me (not SPG members but I don't mind). After they get checked in the clerk allows two other people to walk up in front of me. I just smile. After them, two more. It's now 1130 when I finally get up to the desk. I hand her my credit card and id and ask for a 5 o'clock wake up. She hands me back my card and keys but does not write anything down so I politely ask again fur the wake up. I'm looking right at the wake up call sheet, still nothing for me. She explains about the bar and the club level. I tell her thank you and politely ask again " And I have a five o'clock wake up ma'am" Her response and tone, well I just smile, but even the other guy working beside her looks her way with a look of "what was that?". I would have walked out but I was tired, and maybe she was having a long day. I never get my wake up. I'm now running late for my flight. I run down stairs and there is the same lady at the front desk.I tell her I need to leave in the shuttle right away because I'm running late from not getting my wake up. She smiles and says while grinning. "You have to wait for some other people" I tell her that if I miss my flight, when I complain I would use her name specifically because she was the one that did not take care of my wake up. I walk out to the shuttle. After ten minutes, we leave without anyone else. The driver, very nice by the way, rushes me to the terminal. And after hurrying through everything I barely make my flight.
In ten years of staying almost exclusively at starwood properties. And seven years at their highest loyalty level , I have never been treated so rudely. From now on while in Houston I will stay else where, and I recommend you do the same.
June 1, 2015
Rated 5 out of 5 by DFord71 The Hotel Flag Brand to Know!!!
This was one of the Best places to stay in the Houston, TX. MetroPlex.
March 17, 2015
Rated 4 out of 5 by Chrissy1979 completely satisfied
I brought my son with me to Houston for the weekend for spring break. Upon check-in, I was greeted by a pleasant gentleman named Kingsley I believe. He made our stay worthwhile! Very friendly manager! He gave us a beautiful room and I know my son had a great time. The associates in the bar were very courteous as well. I will come back!
March 17, 2015
Rated 1 out of 5 by Marine0Pastor Pastor
Rooms are old and the heat doesn't work. The air blows cold and the maintenance workers go home early. Do not stay at this site specially in the winter.
February 15, 2015
Rated 3 out of 5 by SkipMoldyRoom Hard to Relax with Mold in Vents
I loved this hotel and staff until the last stay. A room I've stayed many times had thick white hard material visibly covering inside of vent. Maintenance person checked it out, and didn't know what it was. Said they'd look into it or fix it. When we got back late at night it looked the same and no assurance that anything had been done. We had an early flight teh next day so we made the best of it and tried to cover vent and sleep as far away as possible. ..will not be returning anytime soon
December 1, 2014
Rated 4 out of 5 by IHateThisHotel Nice facility
Nice room and facility, but had some type of compressor outside of my room that kept me up. Reported it to the front desk and feel certain it has been addressed.
November 17, 2014
Rated 4 out of 5 by FhIjLlMn Had better stays
The staff was wonderful as always. Food great. Internet/cable horrible.
Our tv kept losing sound, the wifi kept kicking us off.
I love this hotel and staying there. Glad I could use the printer, computer on the 10th floor.
October 6, 2014
Rated 1 out of 5 by GJ2014 Very poor room
The room was very poorly laid out and right by the service elevators that made noise all day. Mattresses were not comfortable but the pillows were great. The facility for our reunion was good.
September 23, 2014
Rated 5 out of 5 by celeb29 impressed
I was impressed with the quality of this hotel and the professionalism, courtesy, and helpfulness of the staff the first time I stayed there. I stayed there again recently and was even more impressed. It's a great place to stay when in Houston. Connie Hines was especially helpful.
September 2, 2014
Rated 4 out of 5 by Tomrei Good hotel and some surprises
The hotel itself is very much ok. While the airport proximity is an advantage, the disadvantage is that there is nothing else around the hotel. Airport-Shuttle ex airport worked for me after direct telephone-call to hotel only. To my surprise, alcoholic drinks in the SPG-Lounge are to pay extra at significant prices, which I never have experienced at any other location throughout the world so far. In addition there was no written indication shown that alco-drinks have to be paid extra.
September 2, 2014
Rated 3 out of 5 by SMY1 cleaning?
I was here with my partner and her baby. They had to fly out to Portugal from Houston. I returned to the room around 7pm on the second day. no one had cleaned our room. So the trash cans were completely full. No clean towels. I was too tired to call and complain. But I still spent over $200. Very disappointed.
September 1, 2014
Rated 5 out of 5 by Brenda7 Convenient when in transit
We had never flown through Houston before and were not looking forward to dealing with a new hotel, shuttles, etc. The shuttle was timely both arriving and departing, the staff were excellent and the food was great. Overall experience excellent and we look forward to staying at this property again in the future!
August 26, 2014
Rated 4 out of 5 by Miney5 Business
This hotel had everything I needed for my business trip.
August 25, 2014
Rated 3 out of 5 by kda1117 this hotel could improve
After two request and two engineers my issue was never resolved nor did the manager ever call me back with a solution. With the rate of this room I expected to have cold water come out of the faucet in the bathroom sink so I could brush my teeth without scalding my mouth. Unacceptable.
August 22, 2014
Rated 5 out of 5 by AICHE2013 Great Stay
Great hotel, personnel great, thanks for a great stay. Really enjoyed the upgrading to Club Level. Felt secure staying on Club Level.
August 18, 2014
Rated 4 out of 5 by StephLa Last Days before Traveling
The hotel staff and team was overall very accomodating and pleasant. Location and transport was exceptional to IAH. We had dinner one night which was satisfactory but a little pricey. Rooms are still in good shape but the elevators were troublesome. Water pressure was great but we could not get any cold water due to the water line locations. Overall we will be using this location again but know the plus and issues.
August 15, 2014