Rated 4 out of 5 by Lorenzo2001 Front Desk Staff Excellent
I stay at your hotel on a weekly basis and the front desk staff is very professional, helpful and always makes you smile. I would especially like to call out Eric for his excellent service and reason I continue to choose the Sheraton Great Valley Hotel.
January 31, 2014
Rated 5 out of 5 by Robert22 Nice stay at the Sheraton
Had a nice stay at the Sheraton. Staff were friendly and helpful. Room was clean and everything was operational
January 31, 2014
Rated 2 out of 5 Needs Improvement
I was disappointed with the hotel during a recent stay as a family wedding guest. First, the room floor needed vacuuming - the center of the room had been done, but the edges of the room had accumulated dust and dirt. On check-in, the desk light bulb was missing, and the bedside phone did not work. The room smelled of chlorine from the pool beneath, and most distressing was the fact that the room air conditioner was positioned so that it blew directly onto your face every ten minutes or so at night when it switched on. Most unpleasant, and hard to sleep through. Other than that, we had a great time at the wedding, and the hotel restaurant was great.
September 24, 2012
Rated 4 out of 5 by Nick1213 Overall great...
Specifically the waiter Josh in the restaurant is so helpful and kind and made our meals memorable.
Only negative - mushy, soft, terrible pillows.
January 26, 2014
Rated 2 out of 5 by Biztraveler2012 Nice staff but...
The hotel staff is great... but the hotel is very antiquated and the rooms are unsatisfactory for a starwood property.
April 17, 2012
Rated 4 out of 5 by AJB33 Nice Hotel but food has gone down hill
Staff and rooms are nice, one of the better hotels in the area. My biggest issue is with the food. I tend to eat at the bar quite often for the convenience. Unfortunately the past two times I have stayed here I have found the food quality poor and the wine over priced. It's too bad that I am able to get a better meal next door at the Outback!
January 18, 2014
Rated 5 out of 5 by SPGFav48 Fitting Accommodations
I enjoyed my stay at Sheraton Great Valley. Everything met my expectations. The staff were pleasant and accommodated my requests. I ordered room service 2 nights and the delivery staff were very respectful and courteous. Breakfast and dinner at the restaurant was a pleasant experience as well. Overall, a fine week of stay.
January 9, 2014
Rated 3 out of 5 by mediatraveler Eric Saves the Day!
All I have to say is that if it weren't for Eric at the front desk, my days as a SPG devotee would have been over. My Monday night started at this hotel by being rudely told by the woman at the front desk that my room was not available (although the rest of my team that checked in after me somehow managed to get their desired room). After my initial experience, I dragged myself up to my room only to realize that it was on the second floor right over the exit (way to take care of platinum members). So in between getting to hear everyone and everything outside, I managed to get a few hours of sleep. When I finally awoke (tired and cranky) I was greeted with a cold shower (it seems like hot water is only for valued guests) where the water barely dripped out of the shower.
After my shower, I made the decision to cancel all future reservations for my team (we tend to travel in a pack and for some reason stay at the same hotel together each week). On my way through the lobby Eric recognized me and asked how I was doing (mind you this was only the second week we've been staying here). I instantly responded, "terrible". Without hesitation, he replied, "Let's see if we can fix that". Within minutes he solved my issues had me in a new room and kept my team as SPG fanatics. Thank you Eric for going above and beyond!
As far as the rooms and the hotel. I'll admit that my new is nice, the hotel itself is undergoing renovations (mildly annoying but, tolerable), and most of the staff is very nice and cheerful. In fact if it weren't for the bad experience, I would have immediately recommended this hotel. Based on Eric's excellent customer service, and how things have turned around since that fateful night, I plan to keep my team here for the near future.
January 14, 2014
Rated 5 out of 5 by PoetryLover Amazing staff!
I recently stayed at this hotel for a conference and was amazed by the staff. Nathalia, Brian, Heather, and, most of all, Dorian went above and beyond the call of duty to help. When I arrived late and was placed in a noisy room next to the elevator, and asked to be relocated the next day, I was upgraded free of charge to a much nicer room. Staff also helped me print documents. I saw people who arrived tired and weary treated humanely and generously. I highly recommend this hotel.
June 17, 2013
Rated 5 out of 5 by MaryE8 The staff is awesome!
I have been staying at this hotel for over 4 years. What makes me come back are the people that work at the hotel. They are awesome. I like to especially thank Kelsey, Alise, Michael, Jimmy the Bartender, Linda and Karen for their outstanding customer service towards me. They are always friendly and make me feel very welcome. Also, the location is close to everything - shopping, parks and restaurants.
May 13, 2013
Rated 5 out of 5 by lostandfound Thanks!
I called the hotel after I had left and they searched and FOUND my lost cufflink in the cushion of a chair in the lobby and called me back to arrange for me to get it back. Unbelievably helpful!
Everyone was very friendly and helpful, in fact.
This is where I now will stay when on business in this area, period.
Thanks you, staff!
June 14, 2013
Rated 5 out of 5 by Jackie28 A great Sheraton Hotel
Excellent customer service, welcoming & smiling front office staff & hotel staff, and strict adherence to quality associated with distinguished Sheraton brand; are some of my experiences. This hotel would always be my 1st priority when visiting the area.
May 10, 2013
Rated 5 out of 5 Eric from Front Desk is the best
Eric at the Front Desk, is attentive of my needs. He listens to my feedback, and meticulously takes actions to make sure my needs are met. I applaud you for leading by example which ensures you have an asset such as Eric.
June 15, 2013
Rated 3 out of 5 by HEMOSA FIRST TIME IN FRAZER
PEOPLE AT THE FRONT DESK AND AT THE RESTAURANT NEEDS IMPROVEMENT. WE ARRIVED VERY LATE AT NIGHT AND NOBODY WAS AT THE FRONT DESK FOR OVER 10 MINUTES. ONCE SOMEBODY SHOWED UP, GAVE US A REGULAR ROOM, I REQUESTED A SPG ROOM.
July 23, 2012
Rated 5 out of 5 by Ralph29 Great Staff Service
Starting with Sarah at the front desk, the staff are friendly and most helpful. We had almost 60 rooms of guests for my daughters wedding and everyone had a positive experience.
May 20, 2013
Rated 5 out of 5 by tripoleee Excellent surprise
This hotel from the location, to staff and food was a nice surprise. Even though it was near the highway, it had a very nice level of ambiance with the bar and tavern.
May 13, 2013
Rated 4 out of 5 by FrequentTraveler88 Amaing staff!
Was impressed by the staff, from the front desk to the manager, who assisted finding my lost rewards points reservation.
December 31, 2013
Rated 3 out of 5 by TRWJR Hotel was ok...room cleanliness not so much
The hotels main area was very nice and the staff very pleasant. We were given the next to the elevator on the 2nd floor. I could hear it going up and down all night but thats to be expected.
The room cleanliness was satisfactory with the exception of the AC unit. I have no idea how long that unit has been there but I do not think it has been cleaned since it was installed many years ago. I was afraid to turn it on and have it blow mold, dust etc into the room.
I should have reported it to the desk but we were busy with a wedding and I didn't want to take the time. I apologize for not doing so.
Anyway please have someone clean this unit soon.
October 24, 2012
Rated 5 out of 5 by potter40 Awesome Staff
Hotel Exceded all expectations.
May 13, 2013
Rated 2 out of 5 by sharrmar A cold Experience
I understand that it is December and cold outside, but a hotel room should be a refuge from the cold. The floor in my room was incredibly cold and drafty. I stood next to the heating/AC unit and cold air was blowing in from outside under the unit. If I sat at the desk to work I was very cold. So I raised the heat to compensate and then it was so dry in the room. Also the shower was not willing to serve up hot water. The water was lukewarm at best.
This was an uncomfortable stay.
December 15, 2013
Rated 2 out of 5 by geo2474 HOTEL SMELLS LIKE MOLD
WATCH OUT - SHERATON GREAT VALLEY
The hotel was old and not updated as I would expect in a Sheraton. My room smelled STRONGLY of mold. The ceiling was a dropped ceiling that was clearly water stained. I changed my room and the new room was not any better.
The bathroom was the strangest layout. I had to step out to get into the tub, the bathroom had a drop ceiling so the top of my head touched the ceiling. The shower head was awkwardly low making showering a diifficult experience.
The staff was friendly and helpful, but they were the only bright spot of this stay. I would NOT stay in that Sheraton again and would likely avoid Sheraton hotels in the future.
July 26, 2013
Rated 3 out of 5 by CM201 Needs Improvement
The front desk staff are very friendly and provided resolution to my issues. I checked in to my room to find three pieces of pizza lying on the floor by the sofa with a few pieces of rubbish. I was offered another room. The rooms are okay; however, smaller than what I am used to. The bathrooms are small/crowded. Service in the restaurant was poor. Perhaps it was the time of day that I had breakfast. Service in the bar is poor as well. I asked for assistance with connecting my laptop to WiFi. The bartender told me that I would need to contact the front desk. I had to order my drink at the bar, as the bartender did not wait on me.
October 1, 2012
Rated 5 out of 5 by Jeweltastic Exceptional Customer Service!
I stay at this hotel a few times each month for business. Every member of the staff goes above and beyond to make my stay pleasant. From the front desk to the restaurant to the shuttle drivers to the concierge 5th floor everyone always has a smile on their face and is a hard worker. I also appreciate when the front desk staff puts me in a suite whenever possible since I'm a light sleeper. Thanks for always making my stay comfortable!
December 11, 2013
Rated 1 out of 5 by Eileen2013 Hotel is desperately rundown
We started in room 303. Had to move after water started leaking through the light fixture over the tub. Moved to room 308. Coffee maker was broken, furniture battered, sheer curtains missing, sink faucets moveable--and best of all--shower handle was broken making it impossible to get a hot shower. We have stayed at this hotel every Thanksgiving weekend for years. We will not be staying there next year unless it is completely renovated.
November 30, 2013
Rated 5 out of 5 by Dusty97 Like Coming Home
This is the third time I have stayed at Sheraton Great Valley Hotel and I LOVE it! The moment you walk in, you feel welcome... by the staff and the inviting decor. It's a "home-like" feel instead of that of a sterile hotel. Rooms are spacious, comfortable, and clean, and the beds are WONDERFUL! I can't say enough about the staff...they're fantastic and go out of their way to make you happy and comfortable. Many staff members have been at the hotel for years. I think that says something about the hotel and its management. Each year we come to the hotel, it's more like coming home. I LOVE THIS PLACE!
March 19, 2013
Rated 1 out of 5 by Guest26 Room was terrible
After shower - water all over
Lightening very poor, especially in bathroom
Pillows, worst I very had
Iron board does not fit in the closet. If you put in the closet, could hang up my clothes
Elevator didn't work - big wedding party on floor for only one elevator.
Ice machine didn't work.
Walls very thin - can hear everything
Big stain in the carpet in the hall way
Try to call for wake up call, phone did not work
Try to call for Guest services, phone did not work
Nightmare will never stay in a Sherton again.
October 28, 2013
Rated 2 out of 5 by CFP1 Unrewarded Loyalty
I reserved a king but was downgraded to a double at check in. So much for Platinum status treatment which promises upgrades yet they couldn't even honor basic reservations.
This used to be a nice hotel but it is looking quite dated and the staff, while friendly, don't go out of their way for the most loyal of customers.
November 26, 2013
Rated 4 out of 5 by Helen51 Lack of Attention to Room Request
I always request Room 514, but every time I check-in, everyone always seems oblivious to my request. It's never marked down, and they don't see where I have ever requested it. Of course, that room has already been assigned, and I don't get to have that room. Our company houses many guests at this hotel. This is a small request, but never taken seriously.
November 22, 2013
Rated 5 out of 5 by Cruisin Great Hotel and Convenient to all.
Great hotel, helpful staff, clean rooms and common areas.
December 2, 2013
Rated 4 out of 5 by Rown201 Perfect location for our hockey team
Loved the location for our hockey tournament.
December 2, 2013