Rated 5 out of 5 by Stevie99 The best service
From the minute I entered the hotel, there was someone to assist me. Beautiful room, great bar & restaurant.
June 18, 2014
Rated 5 out of 5 by Cfred18 Great stay
Everyone is very friendly and helpful. Great location.
June 18, 2014
Rated 5 out of 5 by Cobswan As always, great!
New rooms are excellent, gym has top notch equipment, pool is good size, and staff is excellent. SPG Gold lounge has good breakfast and snacks. Great overall
June 6, 2014
Rated 2 out of 5 Needs Improvement
I was disappointed with the hotel during a recent stay as a family wedding guest. First, the room floor needed vacuuming - the center of the room had been done, but the edges of the room had accumulated dust and dirt. On check-in, the desk light bulb was missing, and the bedside phone did not work. The room smelled of chlorine from the pool beneath, and most distressing was the fact that the room air conditioner was positioned so that it blew directly onto your face every ten minutes or so at night when it switched on. Most unpleasant, and hard to sleep through. Other than that, we had a great time at the wedding, and the hotel restaurant was great.
September 24, 2012
Rated 4 out of 5 by Rangers99 A Good Hotel
Stayed three (3) nights in hotel for the 2nd straight year over Memorial Weekend as part of the FCDelco Soccer Tournament. Staff is extremely responsive to all needs. Kids enjoyed the indoor pool and hotel is very close to the highway. Rate this hotel a 4.5 out of 5 stars.
May 27, 2014
Rated 5 out of 5 by PickyMom1 We loved staying here!
We stayed here only one night with our daughter's soccer team. Big fireplace, nice bar, pool, and the rooms were nice (beds and bedding very nice). They have drinks, popcorn and candy in the lobby for the guests. We enjoyed getting to know the other parents by the fireplace and the staff could not have been more wonderful. We enjoyed breakfast in the historical house that is part of the hotel. I highly recommend this hotel for comfort and first class service.
March 31, 2014
Rated 2 out of 5 by Biztraveler2012 Nice staff but...
The hotel staff is great... but the hotel is very antiquated and the rooms are unsatisfactory for a starwood property.
April 17, 2012
Rated 5 out of 5 by dog3cat5 Enjoyable Overnight Stay
Our overnight stay on Friday, 3/28 for my birthday celebration went beyond my expectations. The staff was extremely helpful and friendly, especially the attendant in the club lounge and Nathalia who assisted us in the reservations. Although we only live a short distance away it was nice to get away for one night on my birthday and made to feel like a "princess"!!
March 31, 2014
Rated 5 out of 5 by GOLFERMOM2 Feels like Home.....
The staff, the service, the pillows, yes they all make me feel like I am at home. I work crazy hours and to be able to come back to the hotel and beable to sleep in a very comfortable bed and lay your head in the softest pillows, it just makes sleep better. Thanks for such a nice hotel!
May 21, 2014
Rated 5 out of 5 by Sean078 Great Hotel
Excellent rooms, very nice staff and facilities
May 23, 2014
Rated 1 out of 5 by Sellamu n/a
I supposed to stay in downtown Sheraton.to attend the workshop organized by Summit-Mac Insurance (Captive) on 5/14 and 5/15/14.
I was given a room at sheraton about 30 miles away from down town Philadelphia.
As a result i have to spend additional $$$ and had to start 6 am from that location. I never had this kind of experience in my 20 years business travel.
May 19, 2014
Rated 5 out of 5 by AJB33 Outstanding Service
The staff here is always great - helpful, courteous... But this past stay exceeded all expectations. I had a late start in planning my trip and by the time I went to book my stay the Sheraton was full. I ended up booking a room in a competing hotel in the area. A few days before the start of my trip I decided to give the Sheraton another shot hoping that there had been an available room. I was fortunate to reach Eric, he took some time, worked some magic and was able to get me in. By itself maybe not extraordinary...However, two days into my trip may colleague arrived, he too tried to get into the Sheraton but was unable and booked elsewhere. After letting me know he was hoping to stay at the Sheraton I made a call to Eric...he did it again!
May 4, 2014
Rated 5 out of 5 by kadish0930 It's the little things
This is the only Sheraton where every room on the club floor consistently has every bathroom amenity supplied (great job housekeeping). Is it raining during your stay? Grab an umbrella right by the front entrance. The infused water and treats await guests in the lobby at all hours.
It is the little things that you'd expect at a historic city hotel or sprawling luxury resort that always impresses me with Sheraton Great Valley!
May 12, 2014
Rated 5 out of 5 by Cobswan Great for Business and Personal Stays
I've stays at this hotel every other week for the past 5 months...staff is excellent, White Horse Tavern is good, and rooms are newly renovated. Even brought my family to stay one weekend and enjoy the pool and surrounding Great Valley area. Overall great!
May 13, 2014
Rated 5 out of 5 by Robert22 Upgrades were apparent
I've stayed at this hotel a number of times each year for the past 10 years or so due to it's location and convenience to my business travel locations. It's apparent that the hotel has gone through an upgrade and it definitely shows.
March 3, 2014
Rated 5 out of 5 by PoetryLover Amazing staff!
I recently stayed at this hotel for a conference and was amazed by the staff. Nathalia, Brian, Heather, and, most of all, Dorian went above and beyond the call of duty to help. When I arrived late and was placed in a noisy room next to the elevator, and asked to be relocated the next day, I was upgraded free of charge to a much nicer room. Staff also helped me print documents. I saw people who arrived tired and weary treated humanely and generously. I highly recommend this hotel.
June 17, 2013
Rated 3 out of 5 by Andrew1966 A once great hotel
This hotel is a little run-down. You can see it was once a very fine hotel that is just suffering from neglect. It's not a dump, but you can see things are getting a little shabby.
The air conditioning unit in my room made a loud "brrrrt!" noise every five minutes. The weather was pleasant so I just turned it off. I can't imagine getting a decent night's sleep with that noise in colder or warmer months.
Breakfast buffet was not spartan but at $15.95 you can do better just about anywhere else. Fresh fruit was a little spare, No wheat bread for toast. Service was very prompt and friendly. Overall, a good place for a breakfast meeting.
There is an Outback Steakhouse nextdoor, so you can get something to eat without driving anywhere (I generally don't eat at hotels). There are a lot of other restaurants, shopping within a 3-4 mile drive.
You could do a lot worse, but this hotel falls short of the standard SPG has set at other similar properties.
May 9, 2014
Rated 5 out of 5 by BorderCollieMom The BEST Staff
I come to this hotel several times a year with my dogs to complete in a variety of dog sports in the area. The staff is always so friendly and helpful. They make sure I get the most convenient room to take the dogs out and provide a mini-fridge for all the perishable treats.
To a person they are friendly and helpful without a doubt.
February 5, 2014
Rated 5 out of 5 by MaryE8 The staff is awesome!
I have been staying at this hotel for over 4 years. What makes me come back are the people that work at the hotel. They are awesome. I like to especially thank Kelsey, Alise, Michael, Jimmy the Bartender, Linda and Karen for their outstanding customer service towards me. They are always friendly and make me feel very welcome. Also, the location is close to everything - shopping, parks and restaurants.
May 13, 2013
Rated 5 out of 5 by lostandfound Thanks!
I called the hotel after I had left and they searched and FOUND my lost cufflink in the cushion of a chair in the lobby and called me back to arrange for me to get it back. Unbelievably helpful!
Everyone was very friendly and helpful, in fact.
This is where I now will stay when on business in this area, period.
Thanks you, staff!
June 14, 2013
Rated 5 out of 5 by Jackie28 A great Sheraton Hotel
Excellent customer service, welcoming & smiling front office staff & hotel staff, and strict adherence to quality associated with distinguished Sheraton brand; are some of my experiences. This hotel would always be my 1st priority when visiting the area.
May 10, 2013
Rated 5 out of 5 by GOLFERMOM2 HOME AWAY FROM HOME
YES, I LOVE THIS HOTEL. IT'S FRIENDLY, CLOSE TO WORK AND THEY LOVE MY DOGGY! IT IS NOT THE NEWEST PLACE IN THE STARWOOD PROPERTIES BUT THE SERVICE MAKES UP FOR THE UNIQUENESS OF THE HOTEL. ITS CLEAN AND PERFECT. BEEN STAYING HERE 23 YEARS.
September 6, 2013
Rated 5 out of 5 Eric from Front Desk is the best
Eric at the Front Desk, is attentive of my needs. He listens to my feedback, and meticulously takes actions to make sure my needs are met. I applaud you for leading by example which ensures you have an asset such as Eric.
June 15, 2013
Rated 3 out of 5 by HEMOSA FIRST TIME IN FRAZER
PEOPLE AT THE FRONT DESK AND AT THE RESTAURANT NEEDS IMPROVEMENT. WE ARRIVED VERY LATE AT NIGHT AND NOBODY WAS AT THE FRONT DESK FOR OVER 10 MINUTES. ONCE SOMEBODY SHOWED UP, GAVE US A REGULAR ROOM, I REQUESTED A SPG ROOM.
July 23, 2012
Rated 5 out of 5 by margie888 This hotel is reasonably priced and well kept! Staff extremely helpful.
We stayed 2 nights for a wedding and enjoyed the stay. Clean, well kept premises. Staff helpful.
May 5, 2014
Rated 5 out of 5 by Ralph29 Great Staff Service
Starting with Sarah at the front desk, the staff are friendly and most helpful. We had almost 60 rooms of guests for my daughters wedding and everyone had a positive experience.
May 20, 2013
Rated 5 out of 5 by tripoleee Excellent surprise
This hotel from the location, to staff and food was a nice surprise. Even though it was near the highway, it had a very nice level of ambiance with the bar and tavern.
May 13, 2013
Rated 3 out of 5 by TRWJR Hotel was ok...room cleanliness not so much
The hotels main area was very nice and the staff very pleasant. We were given the next to the elevator on the 2nd floor. I could hear it going up and down all night but thats to be expected.
The room cleanliness was satisfactory with the exception of the AC unit. I have no idea how long that unit has been there but I do not think it has been cleaned since it was installed many years ago. I was afraid to turn it on and have it blow mold, dust etc into the room.
I should have reported it to the desk but we were busy with a wedding and I didn't want to take the time. I apologize for not doing so.
Anyway please have someone clean this unit soon.
October 24, 2012
Rated 5 out of 5 by potter40 Awesome Staff
Hotel Exceded all expectations.
May 13, 2013
Rated 5 out of 5 by Philly86 Awesome!!!
Wow! My daughter was married at a facility close by and many of our guests booked rooms at the Sheraton Great Valley. From the moment we started working with the group planner Noreen we were impressed. She brings a level of caring that goes well beyond her responsibilities. Noreen was attentive to every request that we had and even some that she thought of for us. Noreen went out of her way to go beyond just doing her job to insure that our stay was perfect. There were some glitches but Noreen smoothed them out so that we were barely aware of them.
But that was only the beginning. The rest of the sales staff and Noreens manager Kim all went out of their way to assist us when Noreen was not available.
Scott & Pete and the catering staff went out of their way to assist us. The front desk people were terrific! Always greeting us and our guests with a big smile and going out of their way to assist us in any way they could.
Then there was Michael who saved the day as we were overbooked on our transportation to the wedding. Our private charter bus arrived from the Sheraton to the wedding facility and we were told that there were 10 people stranded back at the hotel 25 minutes away. OMG! I alerted my daughter the bride, and the facility, that the ceremony would be delayed until our bus could make a 50 minute round trip and pick-up the stranded guests. Then I called the Sheraton only to find out that when Michael at the front desk became aware of our situation, he quickly arranged for additional transportation for our overflow guests and they were already on their way. The wedding started on-time thank to Michael's quick thinking and extra effort.
Then there was Karen the weekend manager. I think she works 24/7. Saw her there all the time. Karen was so helpful when we returned from the wedding with many boxes of alcohol, decorations and food. She quickly assisted us in getting the refrigerated items into their walk-in and the many boxes into storage. Karen was also very helpful the next morning on check-out. She was everywhere catering to our every need.
Overall the entire staff went above and beyond and totally exceeded our expectations at every opportunity.
October 9, 2012