Rated 3 out of 5 by fredb Needs improvement
1. The lanterns on dining tables dusty.
2. Bedroom crowded. Chair with ottoman shoved in a corner and toilet behind door very crowded.
3. Staff pleasant but not knowledgable. Couldn't give us directions when we were on the main street and not very far away.
4. When making reservation on the phone,we mentioned we were there for a certain wedding who had several rooms blocked off, they didn't know the names of bride and groom.
5. On day of checkout, when I called SPG and gave them my number, they had no record of it.
August 30, 2015
Rated 5 out of 5 by OZZY007 Great Hotel
Very nice hotel, nice rooms, nice Restaurant and Pool.
August 17, 2015
Rated 1 out of 5 by Disappointed666 Completely Unsatisfactory!
I checked into my room and noticed the air conditioning was not working (on a 100+ degree day) and immediately notified the front desk staff. I told them I was going to go work out so if they could have someone come fix the air conditioning while I was out that would be great. Came back and still not fixed. I called down and they said again, someone would come. No one came and I had to sleep, basically sweat throughout the night, because it still wasn't fixed. That morning I stopped by the front desk and told them again, I will be out all day and to have someone come fix the air conditioner. Came back at 5pm and the repair man had just gotten to my room. Not sure why they didn't attend to it for the 8 hours I was out of the room. He said he would need a minute, so I said ok, I will go eat and be back. When I came back, I was told they couldn't fix the air conditioner and I was going to have to change rooms. I moved rooms and wasn't offered an up grade or anything for my troubles. The next morning when I checked out I complained and was told I would get points on my membership account to make up for the nights. Did that happen? NO! I called and talked to a manager and he said he would take care of it. Did that happen? NO! Needless to say, they have lost my business and I travel to Frz at least once a month for work.
August 14, 2015
Rated 1 out of 5 by Verified Reviewer Bait and switch
I reserved a double room from the motels website not a third party broker. I was traveling with a party of four so a double was needed. I paid in advance and my card was charged. After traveling all day we arrived at the motel and I was informed a double was not available. I thought booking in advance and paying in advance would guarantee a double or I would have gone elsewhere. Maybe this is common practice for Sheraton but it has never happened to me with any other hotel chain. Due to the late hour we were forced to accept the room with a single bed and fold out sleeper sofa. We were given access to the club lounge as compensation for accepting a single room. The lounge was mediocre at best and closed 15 minutes after our arrival so this token was a joke. The staff was polite but it takes more than polite staff to gain my trust so will not be staying at any Sheraton or sister facilities in the future.
July 20, 2015
Rated 5 out of 5 by Jenks22 Staff was very friendly.
Upon check in at 2:30 am the gentleman at the desk was friendly and sensitive to how tired we must have been. Upon departure I asked about a tourist opportunity and received a number of great choices to go to along with great directions.
June 14, 2015
Rated 3 out of 5 by BizTraveller42 Newly renovated but could use improvement
This hotel was just remodeled, and was still going through some of the remodel during my stay. My room was a good size and was comfortable, but there were a couple of things that could have been better in the bathroom. The power outlets in the bathroom by the sink were loose, so that whatever was plugged in just fell out. I notified the front desk, but it was not fixed during my stay. Also, the shower curtain rod wasn't secure, so we had to be careful when opening or closing the curtain. The last thing I have to say about the room is that the shower head is too short for people who are 6 feet tall, like me. I had to duck to use it, but I find this to be common in many hotels.
As part of my club floor room, breakfast in the club lounge was included, but I found it to be dismal, with only 1 hot item, scrambled eggs, and a few pastries to offer. I found out that if I had booked a regular room instead of club level, with breakfast, at a cheaper rate, I would have been able to have breakfast downstairs with a wider variety of foods. I definitely expected more for my money when I booked the club level room.
As part of the remodel, this hotel has apparently changed their WiFi system. During my entire stay, I was unable to use WiFi in my room because the signal was just too weak. I was staying on the club floor, and also tried using the complimentary computer in the club lounge, which also would not go online. I brought up both of these issues to the front desk, but nothing was resolved during my stay. I even asked for a tech support phone number and nobody was able to find the number. I was able to use WiFi in the lobby, which was inconvenient.
The White Horse Tavern, the restaurant in the hotel, was very good for dinner and I would definitely recommend trying it.
Overall, the hotel was a good stay, aside from a few inconveniences and annoyances. A front desk clerk even made us milkshakes one night, which the hotel doesn't even have on the menu, and which were very good. I would chalk up all the negative experiences to the remodel and new ownership of the hotel. I expect that people staying here in the future will have better experiences.
June 1, 2015
Rated 1 out of 5 by babiesbay Very poor experience
Reaerved a Club room and arrived around 11pm. Upon arrival, given a room on the 2nd (lowest) floor. Asked if there was anything else higher up was told those were already given out. Asked about Club access and was told that it was closed (under renovation). When I reminded them I had a Club room, they seemed surprised. They did adjust my rate, but I was in a low room by the highway, next to the stairs, and overlooking a dumpster. On the way up to the room, the elevator interior was banged upfalling apart. The room was mostly clean, but the carpet was worse for wear and there were no available power outlets, so I had to unplug lamps to charge devices (even at the desk). For breakfast the following morning I ordered the yogurt withfresh fruit, expecting things like bluesberries and strawberries to mix with the plain yogurt, but for $26, all I got was mellon. While my bill was reset to the regular room rate, even with that, the hotel provided a very poor experience.
April 23, 2015
Rated 5 out of 5 by MaryE8 Awesome Customer Service!!!
I just wanted to thank the following people for the extra help and customer service I received from them during my last stay: Courtney, Eric, Bryce, Asia, Bill and the Chefs.
Also - love the new menu. lots more options. Along with some healthy options. Better quality of food.
February 26, 2015
Rated 1 out of 5 by kosga Terrible
Hotel is under construction. Not sure why this is not made clear during the reservation process. Rooms smell like mold, construction workers holding up elevators. Really disappointing.
January 21, 2015
Rated 3 out of 5 by DevandPatty Eric at the front desk is a gem
Eric is always extremely positive, friendly and helpful. Breakfast staff is also warm and friendly.
January 20, 2015
Rated 5 out of 5 by TravelingJeffb Been coming here for years
In all my years this is my first Starwood review. I love this property. Historic building, hotel has quaint boutique feel to it. Rooms are clean and up to date, at least in the rooms I've stayed in. Staff at front desk has always been great. Awesome SPG loyalty recognition as I've been upgraded to nicer suites almost every time I stay, thanks for that, probably the reason I keep coming back!! One of my favorite places to stay when traveling the country for work.
January 7, 2015
Rated 4 out of 5 by kapz Good option for business travellers
Had a very pleasant stay at the property. The staff was very friendly and accommodating. Food could have been better though.
December 11, 2014
Rated 4 out of 5 by RG68 Excellent Staff and Location
Staff at all levels were responsive and showed concern for the quests. Staff knew how to make quests feel welcomed.
November 24, 2014
Rated 4 out of 5 by Ttom2992 Hotel has great beds
I have now stayed at this property several times and for someone who prefers a somewhat firm bed I have be very pleased with the new mattresses.
November 22, 2014
Rated 3 out of 5 by Platinum51 Hotel Stay & Oxford Memorial Luncheon
The hotel rooms need improvement, sheets need to be pressed and they need new pillows. The restaurant breakfast wasn't very tasty, the waitress hardly came around and we were the only ones eating!
But the memorial luncheon provided by Elsie Jewell was above what we expected, the service, food, room just wonderful.
November 13, 2014
Rated 5 out of 5 by Xray0 Well done
Hotel staff is very receptive to requests.
November 12, 2014
Rated 4 out of 5 by Ttom2992 HVAC
I was disappointed that the fan only had two settings - HI and OFF. In most hotels the fan usually has four settings -HI,MED,LOW and OFF. Otherwise the room was very nice and the Mattress was great.
November 8, 2014
Rated 3 out of 5 by LeFonzi Oct/14 stay
This hotel was rated 4 star by my company. I would rate it a 3 star. 1st impression was the elevators had a 'distressed' look; not old 'distressed', but recently scrapped. I am a SPG, and requested a walkin shower when checking in. I was put into a non SPG guest room without a walkin shower. I had that corrected. I received a discount food coupon the 2nd day in the hotel. The main dining room was under renovation - not mentioned in any write up. On my last day, I checked out and went to breakfast and attempted to use my corporate AMEX card. The resturant was unable to process the charge and I suggested they take the bill to main desk for processing. The manager ended up comping the breakfast .
October 25, 2014
Rated 4 out of 5 by Dick64 Great room but outside needs attention to detail
My room was excellent. However, I could tell attention to detail in other areas was lacking: a used plate sat in the hallway all night outside a door; a trash can outside an exit door was overflowing; information "boards" in the elevator were very worn and needed repainting/lettering; 2 out of 3 ice machines were out of service - one had a sign that it was not working, but the other one that was not working had no sign.
October 21, 2014
Rated 3 out of 5 by LR123 Very average
Locating the hotel by GPS is nearly impossible which the hotel should fix with Google maps. Asked for twin beds on making 2 mo prior reservation - none available, asked for connecting rooms on reservation and checkin for two of my three room reservations - never happened. Not my first mediocre customer service experience at this property and will try something new next time.
October 20, 2014
Rated 5 out of 5 by OaklandJrGrizzliesHockey Excellent experience
I recently stayed at the Sheraton Great Valley Hotel with my son's hockey team. First of all the Sheraton accommodated us after another chain accidently cancelled our reservations. Once we were there the experience was excellent. However they went above and beyond the call of duty working out an issue with my hotel room that saved me two days of unused charges. They didn't have to do it but I can tell you that was an excellent investment because we will be back in the Philly area again this season and I will recommend that all our organizations teams stay at this Sheraton. Nathalia Marciniszyn was the individual that went out of her way to get things done. Great experience!!
October 14, 2014
Rated 5 out of 5 by rjw6856 Stay in PA
Great hotel, front desk, and service staff. 1st time staying there and we were very impressed. Highly recommend!
October 12, 2014
Rated 2 out of 5 by Jwall252 Front Desk
When i checked-in, I reminded front desk person of my rate and gave my driver's license to verify date. He looked bewildered and obviously was because at check-out, I had to have front desk correct bill. Very disappointing service.
October 7, 2014
Rated 5 out of 5 by Cheesecake Excellent rating except
Staff, cleanliness, features all excellent. Except I do not believe advanced planning was considered when they added the Jacuzzi as the bathroom is now too narrow in the suite I had. Only other item was the safety bar in the tub area was loose. Beautiful and comfortable décor and the bed was wonderful.
October 5, 2014
Rated 3 out of 5 by daddygee Trying to come back from hard times
This hotel was once one of the nicer ones in the area. A room by room renovation is underway and will be a significant improvement. The White Horse food is barely edible at breakfast, and the front desk staff can be a challenge to find at times. All in all, a place thats in need of some leadership and a turnaround
October 2, 2014
Rated 4 out of 5 by Dataz Friendly, clean
We stayed at the hotel for a wedding that we were attending. The staff was very friendly and attentive. The room was spacious, and clean. We would recommend this hotel.
September 14, 2014
Rated 4 out of 5 by dadino DADINO
Very helpful. Went above & beyond. One staff member seen me trying to get something & stepped right up and asked me if I wanted help.
September 8, 2014
Rated 2 out of 5 by driptide not good for hockey teams
When you book 50 -60 rooms with a hockey organization, you have to give the 70 to 80 hockey players and their parents a place to meet and hang out.. It's rough getting that many people into a single hotel room.Every hotel we have ever stayed in gave us a conference room to assemble. it s very hard to get people to just stay in their rooms.we were told we could use the patio outside to assemble and have pizza. this was great until the lightning got a little too close and it started to rain. We asked for a conference room and were told the GM said absolutely not. We ate our pizza in the front lobby and waited for the rain to stop so we could at least go back outside. if Sheraton has a policy about us using a conference room they should not book rooms to a hockey organization. this is the most expensive hotel we have stayed in an it was the least accommodating. The hot breakfast buffet that was included was terrible.We were given disgusting inedible breakfast sandwiches in the lobby of the hotel. no where to sit just here's a sandwich .most people took a bite and threw them away. Me being in the food service industry would be embarrassed to serve a breakfast like that..
September 8, 2014
Rated 3 out of 5 by MBROWN2 Just like the Park Ridge
I stayed in this Hotel when it was the Sheraton Park Ridge a few years ago and had rude staff and not so much as a good experience with some of the "trash" that was also staying here. Upon returning to my room I had a strong smell of weed in my room and I complained the desk agent didn't seem shocked. The guest across the hall were in and out slamming doors until 3am at least because it was then when I finally got into a deep sleep. Upon check in I was greeted by the rudest front desk person I had ever dealt with at a Starwood Property.
As far as the recent remodel- the Bathrooms in your suites are poorly designed as far as the showers and there not being a bathroom lock. The shower is right there with direct view of the door so while im showering and my 2 year old opens the door for my 9 year old to be exposed to me- not very comfortable
Room size was great in my suite
Pool needs improvement
Outdoor areas very nice though I must say the fire was great.
September 4, 2014
Rated 4 out of 5 by AJB33 Staff steps up again!
I have stayed here over 30 nights this year and continue to be very pleased with the level of service I receive. And this past trip was no exception.
During my shower I noticed that the drain was very slow (major pet peeve). As I was leaving the hotel, Jay greeted me and asked how my stay was going. I let him know about the shower and left for work. When I returned that night it was apparent that maintenance had been to my room and sure enough problem resolved.
On my departure, I booked my next stay with Eric's help.
You have a great staff!
September 2, 2014