Rated 5 out of 5 by GTH1 Great Hotel:
Great hotel and staff for all your needs!
September 2, 2013
Rated 5 out of 5 by Sharon1949 Great hotel
We've stayed here several times and it's always been a pleasant experience. Rooms are great. The bed is super and having a sitting area is an added bonus. They are also very pet friendly.
November 30, 2014
Rated 5 out of 5 by backseattraveler Great Stay - Good location - Great Room
We stayed in a King Suite, needed at least double beds for our kids but they were booked and the agent on the phone suggested a this & matched the online prices from Hotwire! Super customer service.
The hotel was clean & nice. It seemed like they were at full occupancy yet it wasn't overly loud or chaotic. All the staff was very helpful and friendly.
We loved the room! It was super spacious and there were French doors separating the couch / pull out bed from our room so we could stay up without disturbing the kids.
June 10, 2013
Rated 5 out of 5 by BLENDING Simply Awesome!
My stay at the Sheraton Suites Columbus was simply awesome! Guest Services treated me as if I was the only guest in the entire hotel. Anything I request was warranted right away, I really liked that. After returning from a full day of meetings and family visits, my Suite and the hotel amenities was just what I need to relax and enjoy the rest of the evening. It was trully, home away from home! Thanks Sheraton Suites Columbus! I shall return soon.
April 30, 2013
Rated 3 out of 5 by joan41 Needs improvement
I was very surprised by the quality of food served and the overall cleanliness of the room. Let me start with the cleanliness concerns,The carpets were visibly dirty, the couch had stains, and the bathroom had mold around the bathtub including the bathtub drain.
The breakfast buffet was below average, the food was cold and had been sitting out for a long time. Compared with other hotel chains - the most basic buffet ever.ave eaten
April 19, 2013
Rated 4 out of 5 by Marlene57 Better last time
Stayed here twice in the last two weeks. 1st time was welcomed by a warm smile and friendly person named Ebony 11/4/14.
2nd time 11/15/14 the guy at the front desk didn't even look up at us until we stood in front of him. Seemed distracted.
Exercise bike was broken, stuck in one fast gear.
Club lounge was o.k., not as nice as others we've stayed at and couldn't get in 24/7 as promised because key didn't always work.
Free wi-fi didn't work at all.
November 17, 2014
Rated 5 out of 5 by Maggie Exquisite comfort with best in-room coffee
I stayed for one night. The suite was clean, great floor plan, quiet and super comfortable bed.
I really appreciate the crisp white duvet cover, sheets and pillows. So much cleaner than a hotel that uses bedspreads that are rarely if ever laundered.
The Starbucks coffee was superb.
The only negative is there was no free wireless internet service. I was only staying for one night so this was not a deal breaker.
May 18, 2013
Rated 5 out of 5 by jschluet Good Area/Great Staff
If you are looking for a hotel that reasonably priced and outside of downtown, then this is it. You get what you pay for. The staff was extremely helpful, and top notch. The management there remembered me, and spoke to me daily about my stay. The rooms had plenty of space, and were comfortable. The hotel and staff deserves a great deal of respect for helping my colleagues and I to have a great stay in Columbus.
March 5, 2012
Rated 5 out of 5 by sashiker I HAVE STAYED AT THIS HOTEL 6 TIMES
Sheraton on Hutchinson is conveniently located with several restaurants within walking distance. However, I always chose to eat at the restaurant. Food is very good, and the bartenter, Sammy, is an asset to the hotel. Room is clean, bed comfortable - as one reason I always choose Starwood hotels over other hotels. If I drive to east coast again, I will choose this hotel as my halfway resting place.
October 31, 2013
Rated 5 out of 5 by Marcmat Terrific Value!
This was a GREAT room for the money! Clean and comfortable. Could have stayed in that bed for days! Suites are a little small, and French doors, while a nice touch, make it even smaller, so I would not recommend more than 2 guests per suite. Location is ideal -- right off 23 and 270, with great food and shopping right nearby. Can't wait to return with the kids in the summer and use the pool!
April 5, 2012
Rated 5 out of 5 by Kimberly62 Great hotel for pets
The hotel was very accommodating of our pet dog. We truly appreciate how friendly and helpful the staff was to my husband and I, my daughter and our dog. The suite was wonderful. There were alot of baseball families at the hotel when we checked in and the elevators were crammed at times. The lobbies and hallways were very warm. However, I will stay here again when we come to Columbus.
June 24, 2013
Rated 5 out of 5 by Brad1000000 Staff very welcoming; nice hotel for price
For a suite hotel, the prices are usually very reasonable. I've stayed here a couple times and always am greeted warmly by staff and provided an upgraded room. Platinum receives upgrade plus there's a club level with nice evening beverages and morning meal.
August 4, 2014
Rated 5 out of 5 by so1952 The lounge` The lady at the front desk.
The bartender only seemed to be interested in the young women in the lounge, and didn`t seem to want to serve a single person in our party. The lady at the front desk seem to have an attitude about weather our party got the internet or points. My daughter was staying there, and usually she has no problem with any of the staff. I would appreciate you looking in to this. Thank You,
June 17, 2013
Rated 5 out of 5 by Jane60 Excellent experience
The staff was excellent, room was great, breakfast was really enjoyable. When we arrived, the young lady at the front desk greeted us warmly and within less than a minute had us checked in with keys in hand. Best front desk service ever! The waitress at breakfast was sweet, helpful, and attentive. Everyone was polite and welcoming. Great place to stay! Would definitely recommend.
January 9, 2012
Rated 3 out of 5 by Bayview817 50/50
The room was great...very comfortable, clean and well maintained. The common areas were another thing. It looked like the vacuums must have broken because the elevator and other areas we strewn with debris. Lastly, the restaurant had one guy working (hosting, serving, billing. etc.) so service was practically non existant.
November 19, 2014
Rated 3 out of 5 by Beanie04 Not on of my favorite Starwood hotels
I stay at a Sheraton almost every week and this location needs the most help with customer service and updating systems. They aren't equipped to automatically handle "green service" in the computer at check in & they don't automatically clean the room on the 3rd day. The employees can actually be rude & I'm platinum, which shouldn't matter.
November 1, 2013
Rated 4 out of 5 by Crash1959 Breakfast buffett needs improvement..
Hotel is clean and comfy but the Breakfast buffett needs improving. The food is not warm at all in the warming trays. We stay with you often when my company brings us into town. i am considering staying at another hotel next time because their breakfast is much better. You also ran out of liquor that my friends wanted that was not good.
April 17, 2013
Rated 5 out of 5 by Tony14 the rooms were great with the most comfortable beds of any motel I have stayed with in the last 5 years.
The motel is located just minutes from many attractions in the Northern Columbus area with many great resturants within walking distance. We have stayed at this location once before when we visited the Columbus Zoo, a great place to visit. Our family will be planning another trip and will stay at the same location.
July 27, 2012
Rated 5 out of 5 by Pamela56 Great rooms
This hotel is an ideal set up for traveling with your children. we had a 10 month old baby with us and were able to put her to bed early while we watched TV in the other room. Love that their is a Refrigerator to use. Beds were very comfortable and the linens were fluffy and cozy. Very pleased.
June 3, 2013
Rated 4 out of 5 by Celeste12 More breakfast options
It would be helpful to have a cheaper, more convenient option for breakfast than The Grille.
July 25, 2014
Rated 2 out of 5 by KDV8888 Okay hotel, below average staff
Hotel room was dirty when we checked in, was told that they didnt have any other rooms, or the staff to come clean it. Was told to clean it ourselves and put prior occupants stuff out in hallway... Really?!?!? at this level of a hotel? At the rates we were paying?!?!?!
October 28, 2013
Rated 5 out of 5 by hockeymamma Very accomidating
Excellent hotel..VERY accomidating to our group~Staff was helpful and friendly. The suites were excellent size for 2 families to share a room. Beds were the most comfortable hotel bed i've slept in! If we are ever in the area again, we will choose Sheraton!
October 8, 2013
Rated 3 out of 5 by HDhockeyfans great location-not much else
My wife and I stayed for 4 nights in the hotel and were very pleased with easy access to the freeway and free parking. The hotel was clean and well kept and the staff seemed friendly, although we did not have much interaction. Free coffee was provided in the room, but the single cup coffee maker was not designed for the 4 cup pouches provided. We did require a replacement coffee maker as ours had "stuff" floating in the reservoir, and it was attended to immediately. We spent very little time in the room so not much to comment on. We were disappointed at the additional fees for everything . Wifi was extra, local phone calls were .99 each and I was charged for three calls even though the line was busy on the first two dials. The staff later corrected this on the bill. There was no coffee or snacks in the lobby, and not even a free daily paper. I tried to check my bill on the TV, but this service did not work. We were here strictly on leisure travel, but we would not consider this hotel again due to the hotel's surcharges on everything.
November 10, 2011
Rated 4 out of 5 by WestlakeK2 Great, but...wireless not free
Wireless has become a free staple in most every location by now, having to pay for this service is a big disappointment for a Hotel of thier stature. A very behind the times level of service in a hotel that exceeds expectations everywhere else.
April 15, 2013
Rated 5 out of 5 by Lee519 Family Visit
Your hotel is one of the hotels that makes me feel good excepting my dog. It is hard to find hotels that will except amimals plus the rooms are clean and sleeping in your very comfortable beds helps.
August 31, 2013
Rated 2 out of 5 by Sonny3 Getting Worse
My family and I stay at this hotel probably at least once a year for various reasons. We used to love this hotel (the staff used to be friendly, rooms clean, and always had positive experiences). However, our last couple of visits have not been as smooth. This last time we stayed it was not good at all. The gentleman who checked me in was not friendly. Then the t.v. in the sitting room (where our kids sleep on pull-out) did not work properly (no signal). If it hadn't been getting late and we hadn't already unpacked everything we probably would have switched rooms. Then when my wife went to take a shower she found an old wash rag hanging in the shower curtain. Finally, when I got our invoice, it had $40 worth of improper charges that had to be removed (although the young lady that checked us out was friendly and helpful). It was not a positive experience. Might have been our last visit to that hotel, even though it has been a yearly tradition for the last 6 years. I will probably start researching another property or another hotel chain altogether when we stay in Columbus.
July 6, 2013
Rated 4 out of 5 by Trebor95 Regular Visitor
I regularly stay at this hotel. This time, however, was not the best. The shower curtain had what looked like ink stains on it. One of my bath towels was gray looking. Not up to their usual standards.
July 13, 2013
Rated 5 out of 5 by cupcakequeen Awesome staff and super clean!
Staff was extremely helpful and friendly. Room was spotless and the bed was ultra comfortable.
July 15, 2013
Rated 5 out of 5 by traveler320 metting
Great experience, they accomodated to my recent glunten free dietary needs
December 16, 2013
Rated 5 out of 5 by parents2escape Great Escape in Columbus
If you want a clean, quiet, convenient, place to escape to, this is it.
December 16, 2013