Rated 2 out of 5 by MKAlley48 Needs a facelift
The front desk staff was great. . .my room and equipment was very "tired". Our fridge didn't work, the connecting door was jammed and we couldn't use it, it took them 4 hours to fix my internet issue; the beds were clean, but not comfy. The pool was an indoor/outdoor pool - it was dirty so we didn't end up using it. Location was close to the Midevil Castle restaurant, zoo, Reunion Tower, acquirium.
February 22, 2014
Rated 5 out of 5 by ohadba Great hotel, Great location, Great Staff
Abu from the Club and Will from the Front office made me feel at home during my 10 night stay.
Kepp up the good work.
Netx time - I want a room that does not face teh high-way - to noisy.
February 23, 2014
Rated 3 out of 5 by Sheri While the hotel was very nice, the staff were rude, unhelpful, and discourteous
The room itself was very nice. The sofa bed didn't have sheets or a blanket or pillow, so when asked the staff simply stated they didn't have any more. They didn't even bother to offer an alternative. There weren't any cups in the room to accomodate water, so we asked the staff for cups. They were rude and said they didn't have any. The lounge for starwood patrons was very nice with ample food and flavored water. Why couldn't the staff be as nice as the accomodations? So, if you don't need anything from the staff you would have a nice stay here.
November 2, 2011
Rated 5 out of 5 by bulletthedog Location is great
I recently stayed here for my anniversary. And this hotel was great ! Now I got to the hotel a lot earlier than I expected. But they were able to check me in which was great. Room was nice and clean. It is an older hotel and you can see the ware and tear but I think they have done a great job on renovations to try and keep the hotel up to date. now people complain about the highway, let me tell you I was in the high way side and didnt hear much of anything. You have to be a super light sleeper to hear that high way. We only had two towels in the room to begin with. And my girlfriend uses two every single time. So I called for extra towels and before I knew it they were already knocking on the door with my towels. We used the shuttle services to go to the down town area which was just 5 minutes. The guy gave us alot of suggestions for lunch and attractions to go to for our day. So he made our experience that much better. Then we had orded dessert the guy said he would be up in 10 minutes, 40 minutes passed by so I called and asked what was up with my dessert he said he forgot the room number. So the chef came up himself and gave it us complimentary. And apologize for the inconvenience. Now for me that was perfect others would complain for more. Overall I plan on staying here next time we visit Dallas.
April 5, 2013
Rated 2 out of 5 by ChasChrist Buffet or else
Seems that a particular morning server would rather you order the buffet brkfst and not order off of the menu. Since I did order from the menu this server made sure that my hot meal I ordered from the menu came cold. Next time I guess it's buffet or bust!
February 12, 2014
Rated 5 out of 5 by Rajesh Good hotel
* Very close to downtown, yet in a quiet area.
* Has the facilities you expect from a 3 star hotel - Nice lobby, nice restaurant, comfy internet area, gym, pool, jacuzzi, ample lighted parking, attentive staff
* Suites - living area + bedroom. Has fridge,microwave, wireless & wired internet
* parking is a $7.95 charge. All hotels nearby have parking charge. Internet is a charge.
But they pampered my family - pays to be premium member !!
November 20, 2011
Rated 4 out of 5 by Campos64 Friend of Children's Hospital Families
We were recently at Children's Medical Center in Dallas for 7 nights. My husband and I took 12 hour shifts between staying with our son and getting some rest at a hotel. We started at another hotel close by and it was terrible. I called the Sheraton, told them what was going on, and they gave us a Children's Hospital discounted rate and allowed us to check in at 11 AM instead of having to wait till 3 PM to get some rest the day we switched. The staff was very hospitable and the bed was wonderful. Thank you Sheraton for helping make our situation much more comfortable and less stressful.
November 17, 2011
Rated 4 out of 5 by Aviationkiwi Nice Renovated
The location next to the highway is not the most appealing, but the hotel has been renovated and the staff is friendly and very responsive to the hotel guest needs. The $7.95 parking is excessive, especially since the lot is not secured. Overrall it was a great stay and would consider staying at this Sheraton again, but the parking fees must go.
December 21, 2011
Rated 4 out of 5 by Bob123 Dallas Trip
Staff was very helpful especially Tamara. Location was good and the breakfast buffet was outstanding! Biggest disappointment was the cleanliness of the pool.
January 7, 2012
Rated 4 out of 5 by WTsince74 Convenience and comfort
Walking distance to many of Dallas's most desired features. Great work out facilities. Fully functional club lounge and IT resources in lobby.
February 6, 2014
Rated 2 out of 5 by KmarkTemp Management Team Lacks Follow-Through
After several attempts to correct my bill, (finally happened).....I was promised by the CHA that someone would check-in to my points being rewarded/returned to my account. I did receive phone call from both the CHA and another manager...both promising follow-up and to call me back. Both seemed to state policy that is takes up to "5 days to see the points"....I have been patient.....I have tried to call back, but at this point I have to dedicate my time to my job.......not a hotel stay. It is very unfortunate because the location of this hotel is quite good, the rooms are nice....but up-keep, follow through and lack of attention to detail make it receive the poor ratings. I tried.
June 13, 2012
Rated 5 out of 5 by Cari68 Awesome Hotel
I will stay here every time I visit the Dallas area. Awesome hotel and great price!
January 28, 2014
Rated 5 out of 5 by RegM Weekend in Dallas
The hotel is well located within 2 miles from Downtown. The staffs were very professionals. Before my arrival, I e-mailed the GM Jason, who makes sure that everything went smooth. Thank you Jason for a wonderful stay at the Sheraton. I will definitely stay at this hotel whenever I am staying in Dallas. I will definitely recommend this hotel to my friends and family.
January 19, 2014
Rated 1 out of 5 by Gasman Terrible
My wife &I booked our room a month in advance with "late" checkin reservation. We arrive at hotel around 6pm and they don't have our king non smoking room available. We are told that none are available. We left to find another hotel in the area, but can back to sleep at Sheraton. The room does not have a hair dryer. The shower tub barely drains. The room is so close to the main expressway that you hear traffic all night . The hotel runs out of coffee....none available for the room. The Club level food is pathetic. Cold eggs and dirty dishes everywhere.
October 27, 2011
Rated 4 out of 5 by deerisle Good value hotel with friendly staff
I am a frequent business traveler but stayed at this property with my 11 year-old daughter for a sporting event. My elderly parents also joined us. Unlike some of the reviews here, the staff was wonderful. The breakfast in the club lounge was simple, but the attendant could not have been nicer. The rooms by the highway are somewhat noisy, but we could sleep without any problems. My parents had a room away from the highway, and that was very quiet. It's not a 5-star property, but it was clean and perfect for our needs. I'm puzzled at the remarks about the staff, but they were very helpful for us and took extra time to help us find our way around town and find attractions that would be suitable for our family. The price was also very attractive.
November 28, 2011
Rated 5 out of 5 by Ashley881 Wonderful Stay!
The location was great! The staff were professional, very accommodating and friendly! Free parking!
January 20, 2014
Rated 5 out of 5 by candi great staff
Everyone at this hotel were very nice and did a great job in servicing us during our stay. My only complaint was housekeeping, every day they missed something, no hand towel or no cups, or no tea.
January 19, 2014
Rated 4 out of 5 by Jillj182 Room was large
I had a great stay at this hotel and it was a perfect location for the trade show I was attending.
January 20, 2014
Rated 5 out of 5 by Jules50 Excellent Customer Service
I stay at this particular hotel 2-3 times a year and have always experienced the best in customer service. From front desk to housekeeping to room service, the staff is amazing. They always have a smile! The hotel is in an excellent location if you are doing various activities throughout the Metroplex and I always feel safe when staying here. I will continue to stay at the Sheraton as I know I will not be disappointed.
October 16, 2013
Rated 5 out of 5 by Emonallica Excellent Stay
During our recent trip to Texas, we had stayed at different Starwood hotels. We stayed the longest at the Sheraton Suites Market Center Dallas. It was a great stay. We were upgraded to Club Level by Odin at check-in for our entire stay. That was very nice of him. Abu at the Club Lounge was a pleasure to deal with. He was very helpful. The lady at the bar (I forgot her name) was very nice and accommodating. The room was clean and comfortable. Overall, we had a great 5 nights stay at the hotel.
January 6, 2014
Rated 5 out of 5 by Nancy65 I LOVE this hotel and it's always my home when I'm working in Dallas
This is the BEST hotel I've every stayed at in Dallas. I'm there frequently for work at the Dallas Market Center and it's conveniently located within a 5 minute walk from the hotel. Edin and Allan are great! They always remember me and greet me by name when I walk in the door and both go out of their way to make me feel welcome and comfortable! I love the updated menu and this hotel is clean and inviting.
September 20, 2013
Rated 5 out of 5 by JustinT The Staff
When you stay at a Sheraton Suites you know the basics of what you'll be receiving. But the staff can make a stay memorable. The staff at this property was one of the finest this SPG Gold Member has experienced. Special notice to Edin at the FD, who supersedes his duties consistently.
October 16, 2013
Rated 5 out of 5 by Toyman Nice property and location
We have booked several rooms at this location the past four years. The only comment is that the layout of our rooms makes it difficult to open the closet doors and the door between the living and sleeping areas. Makes getting ready in the morning a little tricky.
October 4, 2013
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 1 out of 5 by GJBESQ Horrible Service from Staff and Management
I have stayed at this property twice within the last 12 months and will not book myself or my staff at this property again. I have had experiences of my room not being cleaned until after 7:00 PM and told by the management that this is normal course of hotel operations. Management promised points for inconvenience and points were never rendered. Restaurant is never staffed.
October 21, 2011
Rated 5 out of 5 by kaTkOoT Excellent hotel
The front disk very very helpful, Thay looked after our comfortable all the time. The suite rooms is excellent. Thank you for the hotal staff & the management.
September 30, 2013
Rated 3 out of 5 by Chris78 One night stay
The hotel has friendly staff and they provided helpful tips on nearby dining options.
The room itself seemed tired.
Club lounge food options were above average
January 10, 2014
Rated 5 out of 5 by Dgesther Great Hotel with all amenities
Great service and overall friendly staff will stay there again and recommend to friends and business partners.
October 1, 2013
Rated 5 out of 5 by larwil great stay
staff allowed early checkin which was a lifesaver due to the bad weather that weekend.
room was clean and well laid out. the bed was a dream to sleep on.
January 9, 2014
Rated 2 out of 5 by smurph83 This hotel has potential
The hotel seems to be on the right track for future improvements, however one of the elevators was down during my stay and there was direction for guests to use the service elevator which was not appealing. I was greeted in a timely manner for check in, however there was no inquiry of me using self park, which I was billed for incorrectly and there was no mention of being an SPG member. I also was not impressed with the cleanliness of the room, it was tolerable but could use some improvement. If it weren't for my company making the reservations here, I would have chosen to stay elsewhere.
December 6, 2013