Rated 5 out of 5 by sione Great location for LGA and Long Island
Great stay. Quite unique with the Chinese culture in the area. Enjoyed some good Chinese food. Good access to LGA but took some time in the rush hour.
Only need is for an online method to access my folio / hotel receipt after my stay.
9 février 2014
Rated 5 out of 5 by ZK31 A+ experience, with great customer service
Our family had a great stay at Sheraton Laguardia and were most satisfied by the wonderful staff at this hotel. After being informed by SPG.com that they cannot guarantee adjoining rooms (we have younger children), I reached out to the hotel directly. Ed the GM was quick to help and directed me to Sylvia who not only confirmed the adjoining rooms but upgraded one to a suite to better accomodate the extra cot needed. That is truly superior customer service and I commend both Ed & Sylvia for being so responsive and accomodating.
The stay itself was a true pleasure. The lobby,rooms, and facilities were very nice and well-maintained - with an exotic feel. We appreciated the proximity to the subway, railroad, and great local shopping (including the new mall within 5 min. walk - with Chuck E. Cheese for the kids, you can't go wrong...!) As SPG Gold members, we welcomed and made the most of the late check-out option.
Thanks again to the hotel management for providing a great experience!
28 janvier 2014
Rated 5 out of 5 by debra43 Everything you need for a hotel
My January stay 0f 2014, was at Sheraton Laguardia East. It was a great hotel. Close to all ammenuities, shopping, food & some major attractions. Very clean, spacious, lovely hotel with friendly & efficient Staff. Shuttle service was prompt on time. Sheraton Laguardia East, is conveniently located, at prime location. Very close to train station, and airport. I enjoy my stay of two nights. I would stay there again, and even recommend my friends and family, to stay there whenever, they are in NY city. WAs a pleasure, Great Hospitality. More than a 5 star I would say.
14 janvier 2014
Rated 5 out of 5 by Travelman100 Great Staff
The staff at this hotel is excellent. The check in experience is very professional and efficient. The in-room dining is excellent, although the choices are somewhat limited. The rooms are very clean, but some of the furniture is eclectic and could use updating. Overall, this hotel is full service and I consider it the best alternative to a number of the LaGuardia airport hotels. If you are going to this hotel, remember it is in Flushing and that the neighborhood is very busy and active.
19 décembre 2013
Rated 5 out of 5 by DoctorDoug Exceptional Personal Service
Simply put -- I travel a lot! Some background -- I use the Sheraton LaGuardia East for numerous classes that I teach. I have been using their hotel for approximately 20 years –since it first opened – for these classes. So, my comments:
Staff – wonderful, warm, responsive people!!! Front desk, bell staff, housekeeping, security, even the garage parking attendants!!! They all take an interest in ensuring that your stay at the Sheraton is of the highest quality. Yes, they know me – but even my students, hundreds of them over the years, have commented about the VERY Professional Staff.
Quality of Rooms – over the years the hotel has constantly looked to maintain and improve the rooms. This year was no exception! Lighting in the hallways, wallpaper, rugs. The rooms themselves are well lite and spacious – providing me good working space and room to spread out for the week or more I was there!
Club Level – nice spot to meet friends, nice selection of breakfast snacks and evening Hors d'oeuvres.
Location – for my purposes, there is no better location in Queens. Plethora of Restaurants (Including the EXCELLENT Deluge located in the hotel), easy access to LaGuardia Airport, easy access to Manhattan.
Bottom line – Great hotel for the weary business traveler, great accommodations and great staff!
16 décembre 2013
Rated 5 out of 5 by JanetNPMA The best staff ever!!!
My stay was awesome from check in to check out. The staff was VERY friendly and very quick to respond to requests. I would DEFINITELY stay here again.
15 décembre 2013
Rated 5 out of 5 by Dawn Great Bartender
Young lady tending bar on Tuesday 11/19- BEST customer service! Let me take my drink to my room without paying ( told her I was coming back down). There was a mistake ( not hers) with my food order and she gave me a glass of wine. Other guests at bar seemed to love her just as much as I did! Also, van driver the following morning was friendly, chipper and another great example of "above and beyond" guest service. I will be back!!
21 novembre 2013
Rated 5 out of 5 by LinzS Friendly, helpful staff
This hotel was a great choice for us based on the close proximity to the airport. The free shuttle both to & from the airport was convenient and stress-free. We also saved quite a bit of money by staying in Queens rather than the much more expensive Manhattan hotels. This hotel is located in a busy but safe area, steps away from the bus & subway lines. I would definitely stay there again in the future! The staff was pleasant and quite helpful and most informative when help was needed.
13 novembre 2013