Rated 5 out of 5 by Scarlett91360 A Great Place for Families and Friends
I always look forward to my visits to the Sheraton Anaheim Hotel. The staff (Maureen, Len and everyone at the Welcome Desk) are courteous and eager to help you. I am impressed that they always remember me though it may have been a few months since my last visit. The rooms are comfortable, clean with ample desk space & outlets for your electronic needs. The pool and jacuzzi are a great guest amenity when you need to relax after a fun-filled day at the resort. The shuttle to Disneyland is another great perk when staying here so you do not have to move your vehicle. Though the guestroom bathrooms are in need of a refresh, the staff and great rate paid per night make up for this. I will definitely be back!
August 14, 2013
Rated 3 out of 5 by PPLFamily Disappointed
I have stayed here before and expected a quality experience but I was dissappointed in the following:
We were assigned a room closest to the noisy freeway.
We were not told that the pool was out of service (2 month repair upgrade) when we booked our reservation.
The deli/snack shop closed for 45 minutes while the employee took their lunch break at 9 pm after we returned from Disneyland hungry.
The maitre'd in the restaurant was impolite when he saw we might bring children at 9 pm.
The advertised, "free wifi" only was free in the lobby. It needs to be paid for to have it in the room. That was not disclosed on the website when I booked the room, nor on the phone with the reservation agent.
Oh, and the reservation agent (transferred to an Indian accent) was hard selling me with pricing when I first booked and told him I needed to check with my husband. "What price do you want to pay to get you to book now?" Really, Sheraton.
November 12, 2014
Rated 5 out of 5 by causeidm Best Deal in Disney Land
We have stayed here multiple times to visit Disneyland. The property is clean and quiet. The shuttle service from the hotel to Disneyland has it's issues, the buses are getting up there in age, but it's still one of the battle shuttle services in the area. If you get club level, they give you free bottled water and sodas to load up on before you go to the park or when you get back .. I don't have to tell you how expensive bottled water is in the park.
The staff at the front desk are some of the friendliest I've encountered. I've been there maybe 3 times in the last 2 years and they still remember my sons name. I don't even get that at the St. Regis.
November 15, 2014
Rated 5 out of 5 by tatha great location and overall features
exceiient experience felt by the family
November 30, 2014
Rated 1 out of 5 by Hardin11 Absolutely no consideration on the part of the manager
This was a family reunion. I paid for another night at the other Sheraton the same weekend and am paying for my other family members who are at this hotel for 3 nights. I am a Life time gold member and a Platinum member. My husband is ill and I called to ask if I could cancel. Spoke to the manager and he did not care and said I had to pay in full. I have canceled with other SPG hotels on rare occasion. They have always shown consideration because of the level of loyalty I have shown to SPG. I feel very angry and frustrated. Take it for what you will....by the way, this hotel is dated and need renovation.
November 4, 2012
Rated 2 out of 5 by Joe10 Thanksgiving Night Staff Manager - Very Unprofessional
Platinum member, I have stayed at hotel a number of times with my family. Checked into the hotel late on Thanksgiving evening and the night time manager on duty was completely unprofessional and rude. It was approximately 8:00pm at night and you could clearly tell that she wanted to be anywhere but work, almost made the guests feel like we were putting her out. No welcome, no pleasantries no room upgrade. Made a huge issue about a roll away request. Demanded that I pay for the roll away and she was rude about it, totally uncalled for. I have stayed at the hotel many times before and a charge of $15 was never demanded for the roll away because of my platinum status. I politely asked if she would waive the fee and she rudely said no and your status doesn't matter, "all guests pay the fee" I declined the roll away with the associated fee. She was so rude in fact that the manager of house keeping must have been called by the other desk staff member that witnessed the rudeness because she and a co-worker brought me the roll away for my daughter and profusely apologized for the manager's behavior. She told me that there would be no charge for the roll away and she thanked me for the business. Very nice and it was just a shame that she had to apologize for the manager.
November 28, 2011
Rated 5 out of 5 by AngelFan1234 Stones throw from Disneyland
Found the hotel clean and presentable. Breakfast buffet in the morning was fantastic. Excellent wait staff. Maids were very through, and always restocked the complimentary water (qty 2) bottles and Starbucks Coffee in the rooms. They also have Tazo tea!
Perfect spot to view Disneyland fireworks, every night at 9:30 sharp.
August 19, 2013
Rated 1 out of 5 by jeffst Terrible experience
I just stayed at the Sheraton Anaheim and as a Gold (3 stays from Platinum, it was the worst stay of the year. The room was massive (actually way too big) as it was just a big box with the TV way too far from the bed. I have 20/20 and it was not worth turning the TV on. It explains why the person before us gave up the room and complained as it was too big. Front desk told me that as the reason he was "upgrading me to it."
The worst part of the night was the AC didnt work so the room was extremely hot (95degrees during the day so you can imagine how hot it was). We called down and he tried to fix it, however we finally fell asleep around midnight and it wasnt cooled down yet.
We used 8500 points for the room and to be honest, would like a refund. Lifelong and loyal Starwood customer and this stay was the first time I have had to complain.
October 10, 2014
Rated 5 out of 5 by mamarose Disneyland Vacation May 27th - 31st
This is a great hotel to stay in since it was close to Disneyland. The staff were friendly and met all our needs. The first night we were there my 5 year old woke up around 10pm and got sick all over the bedding. The staff was quick in responding with the replacement bedding. The shuttles to Disneyland were perfect. The drivers were great. You could watch the fireworks every night from the hotel parking lot. .just make sure you park on the left side of the hotel...we had a lot of fireworks ash on our truck. .but it was well worth it because both my 5 and 8 yr old boys were pretty exhausted by 6 pm every night and we finally got to watch the fireworks show from the hotel parking lot the last night of our vacation. We booked the Family Castle pkg which included the breakfast buffet every day, parking, and Wifi. The buffet was good...the wait staff was excellent. Breakfast is 6-9. The restaurant opens at 5pm. They do have take out menus for the restaurants that deliver to the hotel.
June 1, 2013
Rated 4 out of 5 by Salpan Location and Family Feeling
The highlight of this hotel is the wonderful and attentive staff! The employees are dedicated, caring and remember you from past visits.They make you feel like this is your home away from home! Their free shuttle to Disneyland every half-hour is fabulous and it is only a 5 minute ride.On a downside, some of the hotel rooms are under a badly needed rennovation and I hope their room designer can address the lack of electrical plug units for computers and phone charging as well as positioning of mirrors so they are no longer covered by the television screens. Toilets need to be upgraded to higher sizes as well. Despite a few room decor drawbacks, the beds are very comfortable and their room service has great selections. My favorite is the Asian Chicken Salad.
November 20, 2014
Rated 3 out of 5 by Sorry88 Franchising not such a good idea!
Platinum benefits are all over the place, depends on the Hotel. At this one members pay for breakfast and parking. If your happy with a cup of coffee and muffin then your home. I could not even get them to put water in the room.
April 16, 2012
Rated 2 out of 5 by UnitManager Disappointing
Took partner, twins and visiting niece here for a Disneyland visit. Room mix up and somebody already in one of our rooms. Manager on duty wanted to argue with me about my booking, failed to provide me with parking pass or notify me if I didn't have a pass, car could be towed (morning staff notified me and when I went to my car there was note on it threatening to have my car towed if I didn't get a pass - would not have been happy if had returned from DL to find my car towed), whinged about people wanting access to club although he did provide it to my family. it all just felt a bit off and disappointing.
The pool seemed to have some sort of bug issue, the television in our bedroom required maintenance, and the lettuce on my sons burger looked disgusting.
I have another booking coming up. I did look into going elsewhere but the other property I wanted to stay at is unavailable for the date needed, so we will reluctantly return. The morning desk staff were very helpful and the shuttle was convenient.
October 14, 2014
Rated 5 out of 5 by Grumpy Great staff!
We stay here every time we visit Disneyland. The staff is great, super friendly and always go out of their way to make sure we enjoy our stay.
We love the shuttle service to and from the park every 30 minutes. The drivers are nice and the shuttles are clean.
The rooms have a mini fridge and are clean. The only issue we had the last stay was a slow draining tub. The hotels store has a good variety of snacks as well as sandwiches.
I would definitely recommend staying here.
May 27, 2013
Rated 2 out of 5 by Disneylandpassholdergrma The hotel is in need of upkeep
We have stayed at this hotel for years but we are ready to make a change. Anaheim was in a heat waveand tempertures reached 108 and 102 while we were there The room was not air conditioned when we arrived and it took all night to cool down which made it difficult to sleep The hallways were not air conditioned until Friday and the temperature was unbearable. A food tray at the next room was left there 24 hours and we had young children that had to avoid it in our party. The rooms were spacious but the carpet is in need of cleaning and the pillows were all big and uncomfortable. The shuttle to Disneyland is always a nice perk but one of the drivers seemed grumpy when in years past the drivers seemed quite pleasant. The pool was a welcome relieve but pool chairs and tables were in disrepair and the pool area was in need of cleaning.
September 18, 2012
Rated 2 out of 5 by Mommy67 Dirty bathroom and shower didn't drain
I took my daughter to Disneyland as a graduation from High School gift and was quite deflated when we viewed and then experienced our accommodations. Stains on bathroom floor, spiders in bathroom and guest room, stains on ceiling in bathroom, stained carpet,unsure if duvet cover changed with every guest as well as down blanket...gross. I felt a little more than embarrassed to use the accommodations provided.
August 12, 2012
Rated 5 out of 5 by Kellie9999 This hotel has so much to offer
I stayed at this hotel for business; upon my arrival I was greeted immediately. My check in was fast and the staff was very polite and helpful. On my way to the room the porter explained the layout of the hotel dining times etc. My suite was very comfortable a little out dated but still very comfortable. I have several trips coming up next year and plan to stay at the Four Points Sheraton in Anaheim again.
December 11, 2011
Rated 5 out of 5 by RRIWAY GREAT STAFF & HOTEL - BEST IN ANAHEIM
IT IS THE STAFF THAT KEEPS ME COMING BACK. I'M FAMILY TO THE STAFF AND THEY ARE MY FAMILY. THE HOTEL IS LIKE HOME TO ME. I HAVE BEEN COMING TO THIS HOME FOR 19 YEARS YEARS. I LOVE DISNEYLAND. AS FOR ME AND MY FAMILY AND SINCE I'M A GRANDPA NOW THIS HOTEL WILL ALWAYS BE OUR HOME AWAY FROM HOME. THANKS AGAIN TO THE STAFF.
ROBERT & SHERRI BROWN AND MY 3 KIDS AND THERE FAMILIES
November 20, 2014
Rated 4 out of 5 by fan2pluto staff is marvelous!!!!
Rooms are huge and the staff is amazing.
Guest services mgr David is very helpful prior to our arrivals. The conceirge staff are all wonderful!! Paval, Freddy, Raphael, Bill, Johnny always treat us like family and great us with hugs everytime we arrive.
Only complaint is Van without air conditioning when it is hot was no fun. PLEASE get the GM to fix it.
March 5, 2012
Rated 5 out of 5 by MRMRSJ Extremely Relaxing
We always come to this hotel. As you will read, some people find it outdated, but to us that equals charm and amenities that few hotels around have, such as rose gardens, a koi pond, a pool and video game room, a bar open until midnight (at least on weekends), huge rooms and windows that open. If you bring kids, they notice it looks like a castle and it is fun watching parents and grandparents with kids exploring the koi pond, sitting by a splashing fountain or visiting the game room. This hotel does what it is suppose to do, provide relaxation after a day at disneyland and actually it has a nice salt water pool which is quiet for the area. The bus service is dependable and the bus drivers have great personalities, especially good with kids. So as far as the folks saying its outdated, to them I say 'thank goodness!" We come here to go to Disneyland, enjoy the friendship of the staff and management, and yes we can go to a courtyard and smell the roses!
April 8, 2014
Rated 2 out of 5 by Catherine Behind the times
The rooms are dated, but adequate and clean. The housekeeping service is aggressive with their attempts to turn rooms quickly given the guest demand. The front desk is courteous, but woefully inept with the WIFI or anything related to Sheraton "Linked" - I finally went down the street to the Sheraton Park and used their business services.
March 28, 2012
Rated 4 out of 5 by TexasMojo1 Beautiful grounds!
This Sheraton is definitely one of the best! It has beautiful grounds--landscaping is just gorgeous! The lobby area is ultra nice, and the staff was very friendly and helpful. There is just one drawback to such a wonderful place to stay: the laundry facilities leave a lot to be desired. It is located by the pool, is not enclosed (only has lattice work on two sides with third side coming off the pool house) and has only three washers and four dryers. While this was a bit of a disappointment, I would not let it keep me from staying there again.
August 12, 2013
Rated 2 out of 5 by tserrato4 Hard Bed/Mildew Smell/Great Staff
I was not impressed for $180 stay. The bed was hard. The pillows were like some cheap version of a down pillow. I woke up in pain. Tossed and turned the whole night. The entire hotel smelled like mildew as if there had been a flood shortly before our stay. The sink water smelled like rust. The toilet did not flush unless you held down the handle. The remote to the tv barely worked. The room was clean, that was not the issue. The staff was great, very courteous. Overall, I would not go back. I did not complain to the staff, because what were they going to do, go buy us a new bed? I knew there was nothing for them to do, so there was no point. However, that mildew smell must be addressed.
October 27, 2014
Rated 2 out of 5 by nette58 needs some better maintence
The first room we were sent to smelled real musty and the halls smelled, ceiling panels were missing in hallway. Carpet was dirty and dated. The second room had really hard beds, kids making noise untill 3:30 A.M. Carpet was dirty, windows dirty, carpet wasnt vacumed well still had stuff from previous guest. Toilet had pee and dirt around back ( i have pictures of this ) and shower kept going hot and cold but never really stayed to hot. We didnt get a good nights sleep and there were 4 of us, the sheets are also very ruff not soft at all.
The grounds are very pretty and otherwise it is a great looking hotel they just need to keep up some stuff in rooms better.
May 19, 2013
Rated 5 out of 5 by flash214 Fantastic service, wonderful staff
Thank you very much for helping to make our Anaheim experience wonderful. We loved staying at the Sheraton Anaheim Hotel and will come back the next time we're in Anaheim. This has been one of the best hotel experiences I've had in a long time; your staff is very helpful and friendly. Thank you, thank you.
November 19, 2014
Rated 5 out of 5 by HG123 Always Exceeds Expectations
Hotel staff are amazing and so customer service focused. The facilities are lovely and well kept. Best place to stay anywhere, hands down.
September 2, 2013
Rated 4 out of 5 by fan2pluto Always a pleasure
Staff is the BEST....you won't find better!
November 20, 2014
Rated 5 out of 5 by SHofH Great location, close, yet quiet
This hotel is on the north side (backside) of Disneyland. We have stayed here twice & enjoyed the low-key, quiet atmosphere of this hotel. Complimentary shuttle service to/from Disneyland Resort Area; driver was friendly & informative, just ask. Meals in the dining room were very good. Excellent service & food. When comparing the same food items, to other places nearby, this restaurants food & service staff were much better, priced similar & we truly enjoyed all the meals we ate here. Room was clean, comfortable & we slept well. Loved watching & hearing the Disneyland fireworks from the hotel! We would stay here again.
February 4, 2014
Rated 2 out of 5 by Tdsho17 This hotel stay was disappointing
I felt like for a Sheraton name this hotel didn't live up to it at all. It was quite a disappointing stay and we will not return. It took 3 hours to get us a room after being told it was on rush as one member of our party was sick. Got in the room and the fridge didn't work,we ended up having to throw food away the next day as we wouldn't feed our daughter questionable food from a fridge that wasn't keeping things cold. It finally ended up cooling a bit only to find it froze our food ...there was one really nice bell guy at the front the rest were questionable. Will not return.
August 10, 2014
Rated 5 out of 5 by Vicki62 Exceeded my expectations
This was our first stay. We have stayed at the Disney Resorts many times, but didn't want to spend the money this time. The lobby is very nice, the courtyard is beautiful. We had the koi pond outside our back door, which is a nice feature. We needed the help of a maintenance engineer for a minor problem with the back door. He fixed the problem quickly and joked and teased with us. The staff were all exceptionally friendly. I went with my two adult daughters and would definitely recommend this hotel.
May 21, 2012
Rated 5 out of 5 by Salpan A Great Disneyland Stay
My husband and I stay at this hotel often and cannot say enough about the attentive staff in all areas from the front desk to the shuttle drivers. They are warm, friendly and very willing to help in any way. The rooms are clean, roomy and the bedding is heavenly. It's a great location, a 5 minute shuttle ride to Disneyland and convenient to come back on the frequently run shuttles to take a dip in the pool or a nap when it gets hot and crowded at the Park.
Anaheim has some really great restaurants, but if you want to stay in the hotel, the Burger and the Asian Chicken Salad are our favorites, but all the Sheraton Anaheim's food is great. They even have a little deli inside the hotel for snacks and sandwiches. If you are going to Disneyland and want good value for a reasonable amount, this is your place!
February 9, 2012