Rated 1 out of 5 by Philadalphiasheraton2014 disappointed
Being a SPG member i've seen and stayed at several Sheraton's. This was clear and away the worst one. all areas including service need major improvement.
June 30, 2014
Rated 5 out of 5 by MrsRay5410 Great customer service
Check in was speedy and efficient, the staff was friendly. I was a little disappointed when I drove up there was no staff to greet and direct me to the parking garage. I'm not certain when next I'll visit but I hope that doesn't happen again.
April 11, 2013
Rated 4 out of 5 by JoeAgo Family Fun
Good location close to museums. Pool is nice distraction for the kids. My son was locked out of his room due to a door malfunction. Service was dispatched quickly to work on the door. Only suggestion is to extend hours of starbucks stand.
February 17, 2014
Rated 2 out of 5 by Goofus53 This hotel needs improvement
It took 3 hours to have soup, salad and dessert...bad very bad. The toliet in my room broke so I had to move to another room, then the makeup mirror in the 2nd room fell apart in my hand. I checked out a day early and went to another hotel
December 7, 2013
Rated 5 out of 5 by Lefty3 This hotel is in a great location
I thoroughly enjoyed my 5-day stay at the hotel. The staff were exrtremely nice and welcoming. I haven't had as good an experience in a hotel for some time. The hotel is very conveniently located for walking the downtown Philadelphia area.
April 23, 2013
Rated 3 out of 5 by NotImpressed1Downtown Mediocre
1. Don't bother to check in early.
2. The club room has poor quality food.
3. The front desk can't do anything for the customer, and beware of the room you get if you ask.
4. The hallways are dark and dingy.
5. service is slow.
April 8, 2014
Rated 2 out of 5 by baytraveler7 Stuck in the 80's
This hotel is in desparate need of a renovation. I was very disappointed with this hotel and my room, which was tiny.
July 10, 2014
Rated 3 out of 5 by shweta room amenities and room service was below standard
Room amenities were really poor and the food that we ordered for dinner was cold and tasteless. With just one night in the city we were too exhausted to eat out. Had a poor experience at the pool too, way too small and no staff available.
March 11, 2013
Rated 5 out of 5 by MrTee Keeps Improving
Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia.
December 16, 2012
Rated 3 out of 5 by Liz73 Disappointed
I have stayed at this hotel previously and it was great. This time I was very disappointed.
The water in my room was not replenished. The TV did not work and the staff never refilled the coffee packets. Very disappointed in this hotel.
September 29, 2012
Rated 5 out of 5 by Bears Hockey trip
The air conditioner was extremely loud; we finally turned it off. The bedspread was very heavy. The club room was not open one morning and did not have drinks in the evenings; we find Pittsburgh's Club Lounge much nicer.
April 15, 2014
Rated 4 out of 5 by JAD77 Great stay for Fido as well
We were greeted with friendly attention to our needs. The floor for pets was great. Room was at the end of the hall, quiet and staff respectful. Food in restaurant was a bit pricey but fresh and cooked well. All staff was pleasant.
January 28, 2014
Rated 4 out of 5 by betsy Hotel Staff are super friendly
Philadelphia's Sheraton Downtown's staff in the "Friendly City" live up to the city's name. I don't think that I have ever stayed anywhere where all of the staff have been so friendly. Thank you for taking care of my needs...
February 20, 2013
Rated 5 out of 5 by Jayhawk40 Great Staff
The staff at this hotel were helpful and informative with all questions that I had. Very nice and clean fitness center. The housekeeping staff were efficient and through. Was able to walk to a number of historic sites and musuems.
January 22, 2013
Rated 5 out of 5 by Dakota The staff make the hotel
When we arrived our rooms were not ready. The staff took very good care of us while we waited for the rooms to be ready. Everyone we came in contact with was very friendly and easy to talk to. Really enjoyed my stay.
April 14, 2014
Rated 5 out of 5 by NYTraveler123 A pleasant stay
I have stayed at this hotel more than once and as always to be expected, the staff was very accomodating, the rooms clean, and as a starwood member have always been upgraded at no additional cost.
Always a pleasant experience
February 13, 2014
Rated 3 out of 5 by MeOne Moderate at Best
Room had the smell of old stale smoke.
Room key needed exchange several times in one evening in order to function and still then security had to open door as lock/keys were malfunctioning.
Mary at the Concierge desk was great.
October 3, 2013
Rated 4 out of 5 by KimmieM Great location, friendly staff
We stayed here for a wedding at the Franklin Institute. The hotel is in a great location, we had a beautiful view. The room was clean. The staff was friendly. No complaints here - I will stay here again my next time in Philly.
October 21, 2013
Rated 4 out of 5 by noguns pleasant stay
This time I got a room at the club level. And so at least 2 of the 6 elevators were out of service I never had to wait long for one. At one occasion my room wasn't cleaned and it only took me two attempts to get this resolved.
September 10, 2013
Rated 5 out of 5 by MrTee Wonderful Staff
Everyone at this hotel seems dedicated to insuring one's stay is perfect. Great location, excellent restaurant makes staying here convenient and enjoyable. Would recommend this facility for all business and vacation travelers.
September 24, 2012
Rated 5 out of 5 by Anne47 Within easy walking distance of many Philadelphia attractions!
The staff was very friendly and helpful, the hotel was located within easy walking distance of many of Philadelphia's local attractions, and our room could not have been more comfortable! We will definitely stay here again!
October 21, 2013
Rated 4 out of 5 by Christy72 enjoyed hotel
We appreciate this hotel. Staff are great and we appreciate its dog friendly policies.
July 12, 2014
Rated 2 out of 5 by DN25 Old. Needs updating.
Must say the staff was very pleasant and helpful. The hotel however, is in need of some significant help. Old and stained carpet. Hallways in need of paint and upkeep. Thin towels. Just not pleasant and up to SPG standards.
August 14, 2013
Rated 5 out of 5 by Hardin Beautiful hotel
It was my first time at this Sheraton,I am originally from mid west,and have stayed in other Sheraton,this one here has shown how excellent Sheraton is and I will continue to stay and enjoy The Sheraton all over the states.
December 31, 2012
Rated 4 out of 5 by 2Nasty R.Harden
The front counter staff was extremely professional and helpful. My room was not cleaned or touched the two days that I stayed.
The overall experience was good.I enjoyed seeing Philadelphia even if it was on a limited basis.
June 4, 2012
Rated 2 out of 5 Wow
Dirty linens, non working TV, and rude staff from check in to check out made it a rough experience. Having worked in hotels in the past and traveling for ten years for work this was one of the worst experiences I have had.
November 19, 2012
Rated 3 out of 5 by Bigbri Average accomodations
Overall, the hotel is average. My room door was not very secure in that it took great effort to get it to latch so that I could lock it. While some staff demonstrated excellent customer service it was overall inconsistent.
February 20, 2013
Rated 4 out of 5 by TCHU Clean but slightly dated
This hotel is clean and comfortable, but slightly dated in room set up. No free internet. No choices in dining. Fees are expensive. The lamp switch broke off and the cleaning lady left it on rather than having it fixed.
January 6, 2014
Rated 5 out of 5 by wertyuo extremely friendly housekeeping staff
Very good hotel with the most friendly housekeeping staff I've encoutnered
July 14, 2014
Rated 5 out of 5 by Steve091900 Above and beyond
Wonderful place, I would recommend this hotel to anyone staying in Philadelphia. We were here for the marathon, and they made sure all our needs were met. I'm already going to book my stay again for next year's marathon.
November 21, 2012