Rated 5 out of 5 by Janay Ms.
Hotel was centrally located. Staff at Bell desk and concierge was great and very helpful. Food was good in restaurant. Ballroom facilities were good and spacious. Front desk staff was not very welcoming..
October 2, 2012
Rated 2 out of 5 by Traveler2012and2013 City of Brotherly Love???
The rooms were clean and comfortable, but the front desk staff were rude. I would not recommend this hotel and next time I'm in Philadelphia, will shop around a little more for better customer service.
September 25, 2012
Rated 4 out of 5 by Rangerroy Staff was very friendly
My wife and I had a very enjoyable stay at your hotel. The staff was very friendly and courteous. The facility was clean and inviting.
December 10, 2013
Rated 2 out of 5 by cb2013 Hotel is old and shows it
- room not ready at check in time, staff said room would be ready in minutes...an hour later it was.
- elevators are horrible
- lobby is old and worn
- starbucks should be open throughout the day
May 6, 2013
Rated 4 out of 5 by VirgoGirlsTrip Convenient location
Hotel is in walking distance to many tourist sites, shopping, and restaurants. Rooms were standard for Sheraton but no "wow" factor. We had a great view of all the museums from our window.
September 16, 2013
Rated 4 out of 5 by Susie Hotel restaurant excellent!!
The restaurant was a big surprise for my colleagues and me. We ended up eating there both nights instead of heading out in to the rest of Philly. The food was 5 star and the staff were delightful.
March 14, 2013
Rated 5 out of 5 by GB2012 Wonderful Hotel
I always enjoy staying a the Sheraton, the rooms at this particular hotel are little outdated but very comfortable. I would definitely return as it is centrally located and has an excellent staff.
January 1, 2013
Rated 5 out of 5 by Contrebabee The staff was amazing, friendly, very helpful!
I could not have asked for anything more. The hotel was beautiful, the atomosphere was terrific. The location was perfect. The staff did an amazing job. Thank you!
November 12, 2013
Rated 4 out of 5 by Henry19364 Great view
I requested a room on a higher floor and facing the museum so that I'd be able to watch the fireworks for 4th of July. The staff was accommodating and gave us a room that had a spectacular view.
July 7, 2013
Rated 3 out of 5 by volley4488 wrong time
i was very unhappy with the stay do to the pool closed for guest problem. i complained andwasnot happy with what was offered to me. i would like to speakto a guest complaint specialist about this
February 25, 2013
Rated 2 out of 5 by BH98 Lack of Customer Service
I stayed at this hotel from 9/27-9/29.
Upon check-in, the person who helped us out was extremely helpful, friendly and informative. However, once we got to the room, I had a question regarding the internet connection so I called down to guest services. I was given a curt answer and pretty much hung up on and left to figure it out on my own.
The next morning, Saturday, I called down to guest services to request that maintenance come up because our toilet was clogged and was again greeted on the other end of the phone by a curt response that someone would come and we didn't have to be there when they did.
So we went to an entire day of medical meetings, came back to the room to change and head right back out and still had no toilet. Luckily, my family was staying right down the hall from me, so rather than deal with the un-helpful staff again, my husband and I used our relatives' bathrooms.
I understand you are a busy hotel and have a lot of guests who I am sure are very demanding, but I do not think that what I asked about/for were over the top.
I would definitely not recommend staying here to anyone.
September 30, 2013
Rated 2 out of 5 by unhappy Overall
Small fitness center for huge hotel. Elevator skipped 8th floor or stopped on 8 but said 7. Hallways were dirty and dirty tissues were found in my room. No extra water or toilet paper provided.
February 28, 2013
Rated 3 out of 5 by Cold17 Wet and cold
Stayed in junior suite. Sitting room never got warm. Heat controlled from remote area. Took shower, no towels in room. Also, coffee maker missing filter holder. Took about 25 mins to get towels
January 1, 2013
Rated 5 out of 5 by MrTee Return Visit
Another visit to this hotel shows this facility continues to offer the best in comfort, convenience and service. Absolutely a must location every time my work schedule brings me to Philadelphia
July 29, 2012
Rated 3 out of 5 by grump23 bad convention
the first couple of days were fine, but once the convention got there on the weekend, it was impossible to get seated in the bar, restaurant or elsewhere, or to get the attention of the staff.
November 7, 2012
Rated 4 out of 5 by boogie THis hotel meets our needs
We were there for a conference and as you can expect the hotel was virtually full however, the staff at the hotel were very effective in meeting our needs. Hard workers and pleasant demeanor
July 31, 2012
Rated 5 out of 5 by BradM Great Clean Hotel
Stayed here just for one night but was very impressed. lobby is very nice and large. If you can, upgrade to club level as the view is great and the free food and drinks are a perk too!
August 30, 2013
Rated 5 out of 5 by chip92057 Everything was perfect
From the bellman to the front desk to the bartender, everyone at this hotel were top notch professionals who went out of their way to ensure our group was taken care of. Great job!
September 17, 2013
Rated 5 out of 5 by Laura1 Staff were all friendly and helpful
I stayed for 5 nights and with out expception the staff from check in to check out and everything in between, went out of their way to assist and did it with genuine friendliness and care.
May 4, 2013
Rated 4 out of 5 by Kate21 OK
This hotel met what I was looking for. Comfortable beds and clean overall. The fitness center was great, lots of equipment. No in room mini fridge which was a negative thing in my opinion.
August 8, 2012
Rated 4 out of 5 by G1212 Excellent service
Whenever i needed something my needs were tended to instantly and with a great deal of genuine courtesy...the only critical comment I could make is the price of parking per day is high.
November 22, 2012
Rated 5 out of 5 by Rgaff911 Mom's Birthday Celebration
Wonderful location....great service. We stayed on the Club Level....the views were spectacular....and the food/service in the club lounge were superb.
Would definitely stay here again.
September 26, 2012
Rated 2 out of 5 by btravel The Sheraton that Time Forgot
Stained carpets and wallpaper; generally unclean hallways and lobbies; public areas felt rundown; everything had a shabby, sad kind of feeling; found used wash clothes in the bathtub.
June 14, 2013
Rated 5 out of 5 by John678 This hotel exceeded all my expectations
This is a top shelf hotel that takes first rate care of their guests. From Toni, at the front desk to Mary, the concierge, they exceeded our expectations and made us feel like family.
April 22, 2013
Rated 2 out of 5 by Jackdev21 Room in poor condition
Rugs were dirty and stained. Left sunglasses in room called when I got home talked to housekeeping said they would call back with update Have heard nothing. very poor customer service
August 21, 2012
Rated 4 out of 5 by Adrienne25 Restaurant
My son and I ate breakfast in the hotel restaurant each day and the servers were very friendly and helpful. We really liked it that breakfast was available all morning on the weekend.
August 29, 2012
Rated 3 out of 5 by Avimalka1985 Disappointment
We were disappointed in two things:
a) the thermostat going on and off all night makes for sleep interruptions.
b) two of the four days our room was not cleaned, beds not made, etc.
May 15, 2013
Rated 5 out of 5 by Mimi62 Grat Stay
Stayed for a Conference. Staff was excellent. Joe helped us out finding a place to eat and providing walking/driving directions. Smile was a welcomed surprise for a big city hotel.
October 16, 2012
Rated 3 out of 5 by Webb1234 Need some changes
There needs to be free wireless in the rooms. For business travel this is a must - should NOT charge for this service. The hallways were not very clean. The staff were very helpful
September 24, 2012
Rated 3 out of 5 by Sarmel Several complaints
Checking in was a problem in spite of my reservations, which were made with great care, and at additional expense in order to get two connecting rooms, and having rcd confirmation. Fortunately the manager came along by chance and straightened out the matter. But the process took at least a half hour.
Second: the coffee maker in my room 1503 was cleverly located in such a way that the instructions in the form of diagrams were absolutely illegible even during the day, and even with all and I mean all, the lights on. Result: no coffee for me in the room.( I dared not unplug the device in order to relocate it.)
Third: In the middle of the night I wanted to change the temperature in the room. But the thermostat is not lighted. And: like the coffee maker, it is not legible even with all the lights on.
Fourth:: There is a comfortable arm chair in the room. Would be great for reading. But, but: there is no lamp anywhere near the chair. Figure that one.
All of the staff with whom I had contact were excellent, lovely and helpful- The restaurant was also excellent, both food and service. Staff is great.
June 6, 2013