Sheraton Philadelphia Downtown Hotel

  • 201 North 17th Street
  • Philadelphie,
  • Pennsylvanie
  • 19103
  • États-Unis
  • Carte

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Rated 3.3 out of 5 by 827 reviewers.
Rated 1 out of 5 by In need of a total make-over and a good cleaning This hotel is old and tired. The entire hotel needs a make-over. The public spaces are not being kept clean. The same litter was in the hallways all three days of our stay. The noise levels both from within and out make it a very undesirable place to get any rest. April 29, 2013
Rated 3 out of 5 by Lost my jacket Left my jacket at the lobby lounge. Bartender said he turned it in to the front desk, but no one could find it over the final two days of my stay. My fault for leaving it on the back of the chair, but disappointing that it was picked up and then lost by the staff. September 23, 2013
Rated 1 out of 5 Kiddie City During my stay apparently there was a teenage mutiny at the hotel. 20+ minutes average wait for elevators, Teens running around the hotel unsupervised all hours of the day and night playing knock knock and running. I had to call to the front desk multiple times. January 28, 2013
Rated 5 out of 5 by Thanks Mary We had a wonderful stay in Philly doing all the usual tourist things. Mary, our trip advisor, really gave us some great information to make sure we did all the activities that were associated with our interests. Nice hotel, wonderful staff. Thanks to everyone. November 23, 2013
Rated 3 out of 5 by The location is great but... Average experience due to the fact that they have a big problem with elevator (20 minutes waiting time!). Just not enough elevator for the amount of room. Ben, restaurant gm, is an outstanding hospitality team member....make sure to meet him during your stay. April 2, 2013
Rated 2 out of 5 by Hotel is just Ok Elevators are terrible! I have never been in a facility where the elevators were this atrocious. Each trip was an adventure in futility and frustration. It was so bad we stayed away from the room or the bar and restaurants in fear of having to use the elevators. Sad SPG Experience! April 1, 2013
Rated 4 out of 5 by Nice amenities The hotel offers a gift shop, a terrific work out room, restaurant, bar, pool and more. The location is convenient and the staff was very accommodating. This appears to be an older property and there is room for improvement on the rooms and meeting areas. October 31, 2013
Rated 3 out of 5 by Could have been better Was charged for a cot that we didn't need. Had the wrong room when we arrived but they did handle the change quickly. The new room had a window that was cracked from top to bottom - a bit dangerous and not at all attractive! Never enough towels available. July 15, 2013
Rated 2 out of 5 by Sleep interrupted by unfriendly staff I checked into this hotel very late in the evening due to plane delays. The staff was welcoming, even at such a late hour, and I went up to my room for a few hours of sleep. The next morning, at 8:30 am, there is a loud knocking on the door. Since I was tired, I tried to ignore it and go back to sleep. A few minutes later, there is another demanding knock on the door. When I open the door, it is the cleaning person, asking when I will check out. Now, 8:30 is in no way close to the checkout time, and I was not delaying her job by trying to get my rest. So my response is that I don't know when I will be checking out. She then demands an estimate of when I think I will be checking out. After a late night this was the last thing I wanted to deal with at 8:30 in the morning. After that encounter I begin to get ready for the day, since I was alerady awake. After about 20 minutes out of bed, I see a huge bug crawling where I had just slept. Not my idea of a friendly or clean hotel, and I will not be visiting any time in the near future. August 13, 2012
Rated 4 out of 5 by This hotel has a good location and nice features This hotel is convenient to museums and parkway with good bed and expected hotel features. The street level appearance is not nice from the city side where people approach walking from center city because they expect all customers to arrive from driveway. September 29, 2012
Rated 2 out of 5 by Not resilient in bad weather During my three night stay (during the polar vortex), the fire alarm went off two nights (both past midnight), my room was not cleaned the first night, and room amenities were subpar for a Sheraton (no slippers, robes, or refrigerator in the room). January 9, 2014
Rated 4 out of 5 by Family Fun Good location close to museums. Pool is nice distraction for the kids. My son was locked out of his room due to a door malfunction. Service was dispatched quickly to work on the door. Only suggestion is to extend hours of starbucks stand. February 17, 2014
Rated 4 out of 5 by Good Meeting Location I came to Sheraton for a 2 day Accounting Program & was very pleased with the hotel staff, the hotel room, & the meeting rooms. I would recommend Sheraton to any businesses looking for a location that can hold large group meetings/workshops/programs. October 30, 2013
Rated 5 out of 5 by cab assistance The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services. October 6, 2013
Rated 4 out of 5 by Very Good Service The view from the club level is breathtaking. All the staff was exceptional. The day we were to leave the battery in our rental car was dead. We were headed to the airport to catch a flight. Someone from the hotel came to assist us within minutes. May 30, 2013
Rated 2 out of 5 by Not impressed I stayed 5days with my family. The desk-staffs were not friendly, terrible elevators and noise leves of hallway (21F), peeling wall paper in bath, stained chair, was not impressed... oh, good customer service; asked to change dirty coffee machine. May 24, 2013
Rated 3 out of 5 by Close to Downtown Attractions. The hotel is close to downtown attractions. Breakfast is awesome. The attitude from the staff is awesome: very accommodating and polite; always willing to assist in anyway. April 21, 2014
Rated 2 out of 5 by Needs Updated My hotel room left much to be desired. The carpet was bubbling up in the middle of the room, and it is obviously an old hotel needing rennovations. The exercise room was very nice, and the food provided in the bar and for room service was good. November 8, 2013
Rated 4 out of 5 by So, so The lobby and most of the rooms lived up to the Sheraton standard but my guestroom was not all that great. There were a number of stains in the carpet and the shower head was not securely attached to the wall. Room 534 definitely needs some TLC! November 30, 2012
Rated 1 out of 5 by Horrible My stay was not satisfactory. Blood was on our sheets (TWICE) even after guest services was called and changed our sheets. The breakfast was too expensive and very nasty. The pancakes were rubbery and the meal horrid. I'd never come here again! April 16, 2013
Rated 5 out of 5 by Great customer service Check in was speedy and efficient, the staff was friendly. I was a little disappointed when I drove up there was no staff to greet and direct me to the parking garage. I'm not certain when next I'll visit but I hope that doesn't happen again. April 11, 2013
Rated 2 out of 5 by This hotel needs improvement It took 3 hours to have soup, salad and dessert...bad very bad. The toliet in my room broke so I had to move to another room, then the makeup mirror in the 2nd room fell apart in my hand. I checked out a day early and went to another hotel December 7, 2013
Rated 4 out of 5 by Great stay for Fido as well We were greeted with friendly attention to our needs. The floor for pets was great. Room was at the end of the hall, quiet and staff respectful. Food in restaurant was a bit pricey but fresh and cooked well. All staff was pleasant. January 28, 2014
Rated 5 out of 5 by A pleasant stay I have stayed at this hotel more than once and as always to be expected, the staff was very accomodating, the rooms clean, and as a starwood member have always been upgraded at no additional cost. Always a pleasant experience February 13, 2014
Rated 5 out of 5 by This hotel is in a great location I thoroughly enjoyed my 5-day stay at the hotel. The staff were exrtremely nice and welcoming. I haven't had as good an experience in a hotel for some time. The hotel is very conveniently located for walking the downtown Philadelphia area. April 23, 2013
Rated 3 out of 5 by room amenities and room service was below standard Room amenities were really poor and the food that we ordered for dinner was cold and tasteless. With just one night in the city we were too exhausted to eat out. Had a poor experience at the pool too, way too small and no staff available. March 11, 2013
Rated 5 out of 5 by Keeps Improving Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia. December 16, 2012
Rated 1 out of 5 by Awful Experience When we arrived at 12:30 am, our room had been given away, no rooms available, closest room 15 miles away. Housekeeping non-existent. Would not stay at this Sheraton again. April 14, 2014
Rated 3 out of 5 by Disappointed I have stayed at this hotel previously and it was great. This time I was very disappointed. The water in my room was not replenished. The TV did not work and the staff never refilled the coffee packets. Very disappointed in this hotel. September 29, 2012
Rated 4 out of 5 by Hotel Staff are super friendly Philadelphia's Sheraton Downtown's staff in the "Friendly City" live up to the city's name. I don't think that I have ever stayed anywhere where all of the staff have been so friendly. Thank you for taking care of my needs... betsy February 20, 2013
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