Rated 5 out of 5 by MrTee Wonderful Staff
Everyone at this hotel seems dedicated to insuring one's stay is perfect. Great location, excellent restaurant makes staying here convenient and enjoyable. Would recommend this facility for all business and vacation travelers.
September 24, 2012
Rated 4 out of 5 by noguns pleasant stay
This time I got a room at the club level. And so at least 2 of the 6 elevators were out of service I never had to wait long for one. At one occasion my room wasn't cleaned and it only took me two attempts to get this resolved.
September 10, 2013
Rated 5 out of 5 by Bears Hockey trip
The air conditioner was extremely loud; we finally turned it off. The bedspread was very heavy. The club room was not open one morning and did not have drinks in the evenings; we find Pittsburgh's Club Lounge much nicer.
April 15, 2014
Rated 5 out of 5 by Anne47 Within easy walking distance of many Philadelphia attractions!
The staff was very friendly and helpful, the hotel was located within easy walking distance of many of Philadelphia's local attractions, and our room could not have been more comfortable! We will definitely stay here again!
October 21, 2013
Rated 4 out of 5 by 2Nasty R.Harden
The front counter staff was extremely professional and helpful. My room was not cleaned or touched the two days that I stayed.
The overall experience was good.I enjoyed seeing Philadelphia even if it was on a limited basis.
June 4, 2012
Rated 5 out of 5 by Hardin Beautiful hotel
It was my first time at this Sheraton,I am originally from mid west,and have stayed in other Sheraton,this one here has shown how excellent Sheraton is and I will continue to stay and enjoy The Sheraton all over the states.
December 31, 2012
Rated 2 out of 5 by DN25 Old. Needs updating.
Must say the staff was very pleasant and helpful. The hotel however, is in need of some significant help. Old and stained carpet. Hallways in need of paint and upkeep. Thin towels. Just not pleasant and up to SPG standards.
August 14, 2013
Rated 2 out of 5 Wow
Dirty linens, non working TV, and rude staff from check in to check out made it a rough experience. Having worked in hotels in the past and traveling for ten years for work this was one of the worst experiences I have had.
November 19, 2012
Rated 3 out of 5 by Bigbri Average accomodations
Overall, the hotel is average. My room door was not very secure in that it took great effort to get it to latch so that I could lock it. While some staff demonstrated excellent customer service it was overall inconsistent.
February 20, 2013
Rated 4 out of 5 by Snidget location
The hotel was perfect for exploring the city. Walking distance to many attractions. The staff was great but the hotel lookers somewhat dated.
I would stay at this hotel again.
July 29, 2014
Rated 4 out of 5 by Blueyedgirl Great Location
This hotel is within easy reach of many museums, Rittenhouse Square, and other tourist sites. The Club Level was great, the view from our 25th floor room spectacular. Everything was clean.
July 15, 2014
Rated 4 out of 5 by OftTravels Very Nice
The price was higher than other hotels in Center City Philly, but worth it. The amenities in the bathroom were not fully stocked (only conditioner, no shampoo, lotion, or shave cream).
The bartender and staff are GREAT.
December 10, 2011
Rated 5 out of 5 by Steve091900 Above and beyond
Wonderful place, I would recommend this hotel to anyone staying in Philadelphia. We were here for the marathon, and they made sure all our needs were met. I'm already going to book my stay again for next year's marathon.
November 21, 2012
Rated 5 out of 5 by KateSS Met most of my needs
I loved the bed and most of the room facilities. No way to keep AC blower from blowing into the curtain, which is inefficient. The handling of the conference was excellent. (I was only a participant.)
June 25, 2014
Rated 5 out of 5 by Dakota The staff make the hotel
When we arrived our rooms were not ready. The staff took very good care of us while we waited for the rooms to be ready. Everyone we came in contact with was very friendly and easy to talk to. Really enjoyed my stay.
April 14, 2014
Rated 4 out of 5 by TCHU Clean but slightly dated
This hotel is clean and comfortable, but slightly dated in room set up. No free internet. No choices in dining. Fees are expensive. The lamp switch broke off and the cleaning lady left it on rather than having it fixed.
January 6, 2014
Rated 5 out of 5 by Recie4u This hotel has great customer services
I was very impress with the staff at the front desk upon my check in and check out. It was a very smooth experience even with the lines long they moved swiftly and friendly to get the line moving as quickly as possible.
September 3, 2013
Rated 4 out of 5 by SilkS70 Very nice hotel
The hotel is very entertaining, great to just chille or hang out.
Just wish hotels would change bedding when "ANY" dirt or strains are on them. Any dirt or strains on bedding can make any room uncomfortable.
January 2, 2013
Rated 1 out of 5 by irngal This hotel needs to get act together.
I wasn't impressed. The first thing I saw when I walked in was an eye sore. A big crane in the middle of the entrance. When I went to get my room key for check-in, it turns out my information was incorrect in the SPG recognition system. All the trips I had taken weren't there. I get to the room there's a clanking noise. The following morning I ordered b-fast and checked 6:00-6:15AM delivery. They didn't show up. I had to go to front desk and cancel my order. It turns out, they don't start deliveries till 6:30am. (Why have a 6:ooam check box then?) Hallways were dirty with food on floor. Elevator took forever. Not sure if something was wrong with all 6 elevators. I was waiting 15 min in line to checkout. Only 1 person behind the front desk and a long line of clients waiting. The person in front of me was upset because of bogus charges applied to her room charge. No surveillance cameras on the floors, I felt very unsafe. There was no safe in the room or fridge. I had to go downstairs to store my valuables!! Very inconvenient. First and last time I will ever stay here.
February 25, 2013
Rated 2 out of 5 by Sisters2 Needs Improvement For Price but Overall Ok
Hotel was still underconstruction, the bar area was nice. However, the bathroom sink and counters are very low, There also were some maintenance issues that was resolved my management. Not sure if I would stay again.
July 29, 2013
Rated 4 out of 5 by AADE2013 Where's the wifi
Only complaint was the high cost of wifi. Most hotel chains that I have stayed at offer free wi fi. I expected more from a Sheraton. On a good note...had nothing to keep me leashed to my room!! Very comfortable beds!
August 11, 2013
Rated 3 out of 5 by SergioR Good rooms
The room was very nice. We did not receive any benefit for being a gold member, as most other SPG hotels provide (Free wifi, drinks, etc.)
The front desk staff should clean up their wardrobe, it was not very clean.
August 16, 2012
Rated 4 out of 5 by March013 NO MORE FREE PARKING
Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me!
June 25, 2014
Rated 3 out of 5 by JRuff Expected More from a Sheraton
The lobby was fine, the staff pleasant upon check in, but the most disturbing part of my stay was the intense odor on the floor I was on (22). It literally smelled like a stable....horses.....incredibly offensive.
January 24, 2013
Rated 4 out of 5 by Fitpro96 Great customer service
The rooms were clean and the staff was very accomodating. There was a funny noise coming from the fan belt in the AC unit and they fixed it right away. The only downer is the restaurant was on the expensive side.
February 23, 2013
Rated 2 out of 5 by LLRO Nothing Special
Good location. Property is at least 10 years past its prime. Not bad, but just run down. Needs paint, old carpet, not outright dirty but... and just very average everywhere else.
July 14, 2014
Rated 4 out of 5 by sparkle21 SPG Status
Upon arrival I asked about continental breakfast and was told it was only for platinum spg guest. I was a little upset because whether I'm gold, platinum or other my points counts just as much as there points.
April 22, 2013
Rated 2 out of 5 by Beam Should have listened to the other reviews
This hotel is in serious need of work and staff retraining. Everything feels old and dated, but that could be overlooked if the staff were actually up to the standards one expects from a Starwood property. My experience started with being forced to pay the absurd $38 overnight parking fee, as there is no check-in/loading area to briefly stop the car -- there are no-standing signs everywhere, and corresponding signage leading cars to the garage. Then it continued with being given keys to a room that was occupied by someone else (who was still there the next day, so this could not be attributed to a late checkout). When I returned to the desk, I had to wait until someone came back and leisurely tried to find me another room, at first suggesting that I move to a much lower floor, away from the rest of my party. The rooms had old scuffed furniture, lumpy comforters, and inadequate soundproofing. Both myself and my guests received paper statements under the door despite the fact that my profile indicates I prefer email, and when checking out no one even asked about my experience.
May 24, 2013
Rated 4 out of 5 by Queen89 Housekeeping
My Housekeeper Betty was exceptional I has a cold and she was so attentive making sure I had enough tea and tissues please commend her.
The food on the buffet was bland and tasteless. The service was great
January 23, 2013
Rated 5 out of 5 by Janay Ms.
Hotel was centrally located. Staff at Bell desk and concierge was great and very helpful. Food was good in restaurant. Ballroom facilities were good and spacious. Front desk staff was not very welcoming..
October 2, 2012