シェラトン・デンヴァーダウンタウンホテル

  • アメリカ合衆国
  • 80202
  • コロラド,
  • デンヴァー
  • 1550 Court Place
  • マップ

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Rated 3.5 out of 5 by 960 reviewers.
Rated 2 out of 5 by Disappointing The sink made weird gurgling noises all night, the hallways were full of drunks yelling and laughing until all hours...hard to sleep. No coffee filters with the coffee asker in the morning. The concierge had no idea that the Amtrak Station was temporarily moved and could not help us. With so many other hotels nearby, I would not recommend The Sheraton. July 16, 2013
Rated 5 out of 5 by Excellent Staff an restaurants The place is awesome, not only are the restaurants(yard house and Mix) awesome, but the staff there are really nice. Kristen at Yard House is really nice. Inspite of the crowd, she would remember the names of a lot of customers, exisiting and returning. It gave a good feeling. Gabby at mix makes one want to go back to the restaurant again and again. September 23, 2013
Rated 2 out of 5 by A tired property Very much in need of rehabilitation. Broken sink, inoperative diverter valve in shower, tub didn't drain. Giant water blister on sleeping area wall from long standing leaking in shower. Stained carpet in need of replacement. Confusing lobby with poor to absent signage and no visible security anywhere especially in deserted garage. Pass this choice up. January 25, 2013
Rated 4 out of 5 by Going to Denver This Sheraton is in the heart of the 16th Ave. shopping/business district. You can walk to t he Capitol Bldg, museums, Coor's Field, and Many good eating establishments. Free bus right outside the hotel takes you back and forth an approx. 15 block route on 16th. It goes within 3 blks of Coor's Field and the Larimar reat. district. Very nice property. June 18, 2013
Rated 4 out of 5 by Weekend in downtown Denver Could not be a more perfect location for a visit to downtown Denver. Hotel rooms are extremely clean and comfortable for such a massive hotel. Staff are pleasant, and the facilities are very good. Minor disappointment was the broken tv in my room and the failure to deliver on bonus Starwood points. Overall excellent choice if you are visiting Denver. October 17, 2012
Rated 2 out of 5 by much less then expected I thought Sheraton was a good hotel but the service was real bad and the room had issues. 1) The handle in the shower came off in my hand. 2) I had to call 4 times during the period of 45 minutes from 8 PM until someone answered the phone for me to setup a wakeup call. Overall not a good experiance. Gave 2 out of 5 because of the downtown location. June 3, 2013
Rated 5 out of 5 by Conference comfort I attended a conference at the Hotel over the past few days. It met and exceeded my expectations. The staff was welcoming and accommodating; the room was exceptional and my request for an early check-in was honored. All the food served was outstanding and the conference rooms were large and comfortable. I had a delightful 3 days at the hotel! October 31, 2013
Rated 5 out of 5 by Great conference location Very impressed with front desk staff. Long check in line when we arrived but they moved people through quickly and efficiently and they seemed genuinely apologetic that we had to wait any at all. We attended a 3 day conference. The hotel location is great. You walk out the door and you have a lot of choices for shopping, restaurants, entertainment. May 2, 2012
Rated 5 out of 5 by Excellent This hotel was great! and the beds were soooo comfortable! I enjoyed my stay and would definitely stay here again. My only concern is that some room locations can be a bit confusing due to main building and Tower building. But, overrall, the hotel is great and located in a great area......cant beat starbucks across the street for thos of us addicts June 18, 2012
Rated 2 out of 5 by So stuffy and small I stayed at the Sheraton for a couple of nights and felt like I didn't get my money's worth. The hotel itself is in a great location with easy access to the strip mall and not too bad of a walking distance from the convention center. They also have a great restaurant inside- the yard house. My room was not what I was expecting. On the smaller side... Especially the bathroom. Could not even shut the door and using the toliet without feeling claustrophobic. The toliet was also very hard to flush. Which was very annoying. The rooms also have a very weird odor that is very uncomfortable to sleep in. (Windows did not open). There was also so much dust in our room. Could not even move the blankets without seeing all the dust fly into the air. The walls and paint seemed old and molded. Not to mention, for the amount of money you spend here you think you would at least get free wifi or not have to pay almost 30 dollars to park in their garage. To just sum it up, it was a very disappointing stay. January 25, 2014
Rated 3 out of 5 by Just OK Room was fine, but getting to it was quite an ordeal, down one elevator around the corner, choice between multiple elevators, pretty exhausting in the end. NOt much help available en route either. Also, a very loud group was in my hallway for a good part of the last day. Fortunately, they were out somewhere till late, but still pretty annoying. September 12, 2012
Rated 4 out of 5 by Being Picky Overall a nice hotel, comfortable, clean and friendly. As a person who does inspections for a living though, I couldn't help seeing several minor maintenance items needing attention - in my room, in the conference areas, in the ballrooms. Also, felt the shower was too dark having no direct light in the space, only that above the sink. Thank you! September 5, 2012
Rated 5 out of 5 by Excellent staff Brooke at the front desk is an asset to this hotel. Not only very well versed in the runnings of the hotel, but also of her clients. She is unflappable and efficient and if all hotels had Brooke's as their service fronts, the world would run much smoother February 15, 2014
Rated 2 out of 5 by Waaaaaay over priced for the quality lacking The heat wasn't working and took a while to be fixed, there was a nasty spider on the bed, they charged $15 for a pitcher of warm water!! The room service food was so-so and over priced. I am happy to spend a lot of money on something that is good quality, but this hotel did not match what was spent in quality. I feel it was a waste of money. October 9, 2012
Rated 3 out of 5 by Good location The location of this hotel is convenient and within walking distance to many popular downtown spots. The lobby area is very nice, but the rooms are nothing special-- the toilet seat in my room was not completely clean and the drains in the sink and bathtub were very slow, so difficult to take back to back showers without standing water. October 21, 2013
Rated 1 out of 5 by Disappointed I stayed at the Sheraton downtown Denver for a convention. I usually don't stay at Sheraton, but the conference had a special rate at this particular hotel. Checking in was a pleasant experience, but when I was in the elevator I noticed someone had spit on the elevator door and it had dried. While it was not Sheraton's fault, no one cleaned up the mess the whole week I was there. I entered my room and head to the bathroom to notice the shower handle was laying in the tub. I put the handle back on, but it didn't stay on very well. I also noticed the grout in the shower was falling out. A note to whoever buys the sheets... buy real linen. Whatever I was sleeping on felt like plastic sheets and rustled like so. The final and most concerning issue was the lack of hot water. I had one morning shower without hot water and the following day I heard the front desk taking calls for others without hot water. Overall disappointed with the experience. March 1, 2013
Rated 2 out of 5 by Disappointing Staffing at the 16 Mix which was the lunch restaurant was inadequate. We only had one menu for the 4 of us, had to ask for two more table settings, and the food took 40 minutes to arrive. This was worse but not atypical of the overall service at this hotel. You have severly understaffed everything from front desk, restaurants and bars, etc. July 24, 2013
Rated 5 out of 5 by enjoyable place to stay The hotel was very nice with comfortable rooms. The staff helped me get just the right room for my needs. It is great to be so near the 16th Street mall which is right outside the door. The conference facilities were also great. The only problem I had was my door lock that repeatedly wouldn't work. The staff tried hard to fix the problem. September 20, 2013
Rated 4 out of 5 by Water in the bath We arrived late on Thanksgiving Day night. The Doorman, Valet and Front Desk Staff were terrific. The room was very nice. The only problem was that there was clear evidence of relatively recent water damage on the wall of our bathroom which someone tried to cover up with wall paper. Very disconcerting for such an otherwise very nice room. November 29, 2012
Rated 4 out of 5 by Room issues The room was very nice but I was surprised by having no soap in the bath and a wet spot on the carpet. Also, while out on 16th street I called the hotel to inquire about a lost item and had to call three separte numbers and wait an inordinately long time to reach the hotel staff. The TV was difficult to use because no guide was available. June 4, 2012
Rated 5 out of 5 by Service Visiting with the NADE conference, I often had questions as to where rooms and elevators were. The staff seemed to show up out of nowhere and immediately sent me to my destination. And they were never obsequious or annoying. This was the perfect place to stay for a convention, large enough for our needs, but comfortable for a second home. March 3, 2013
Rated 1 out of 5 by Loud noise in room The Sheraton in Denver is a great Hotel, but there is two things I expect from a hotel room. It has to be clean and quiet. All through the night, in 30min intervals, a very loud noise kept me up. Sounded like the water pipes. From 4.50am in the morning some construction noise or street cleaning start adding to the already bad experience. April 14, 2013
Rated 4 out of 5 by Business Hotel in great location This really is a city business hotel and we had a tiny but comfortable room. We were upgraded so I wonder what we might have had. The bed was very comfortable and appeared very clean with nice pillows. The bathroom was a bit tired with the handle falling off the bathroom tap. It's in a great location on the mall which is why we chose it. January 26, 2013
Rated 2 out of 5 by Great lobby. That's where it ends. But then you get to your room and it smells like mold. Was missing multiple items. Had hair from previous occupant (visible at a glance). Had to walk to lobby multiple times to request things and then was misdirected multiple times. Super friendly, but not competent or coordinated. I'd be impressed if this was a roadside motel for $60. February 28, 2013
Rated 5 out of 5 by Security The building is split between the Plaza and Tower. The Plaza has the front desk which is staffed. The Tower building has no desk or staff. There seemed at times that people from off the street could just enter the building and hang out. There is security for the elevators (card swipe to guest floors) but no security for this building. August 8, 2012
Rated 5 out of 5 by Good Hotel! I stayed in the IM Pei Tower. Although the rooms were average in size, the layout and windows were excellent and the hallways/windows/lighting were great. This is the difference between a great architect and an average one. Its the small things. Room service had its issues. Food was fine, that's not the issue. First, the room service card was not picked up out side the door. The food did arrive within the time estimated by room service when I called the next morning. However the bill was wrong. I had asked for the American Breakfast but was charged ala cart for the entree, juice, and coffee. The meeting rooms and bathrooms were excellent as well. Unfortunately light control was not explained to us and not obvious. And the set up was odd. Why have lights illuminating a screen showing slides/computer projector? That only diminishes the quality of the images. The conference staff need to be aware of this. Staff at the front desk, bell hop, were great. March 13, 2013
Rated 5 out of 5 by The best business hotel in Denver Very good check in staff. Fast, professional and friendly. The same a lounge staff. After not as good stay at the Westin Snowmass Village it was really refreshing. Another plus - Club Lounge. A few computers, fast wi fi, a printer, a fax etc. Delicious breakfast. The best business hotel in Denver for sure. December 25, 2013
Rated 5 out of 5 by Best Sheraton I have ever stayed at The hotel is beautiful when I walked in. I arrived in a limo and the doorman had my door opened and welcomed me with a smile before I even realized the car stopped. The room was great. so clean and comfortable. I was there for a meeting and very impressed with all of the staff who served us. Food excellent. Staff so friendly. September 22, 2013
Rated 5 out of 5 by you know it's good when you want to go back. I love this place for my family weekend getaway. Favorite part is ability to walk or shuttle to all sorts of dining and entertainment. No driving needed! Great staff, clean, super friendly, and really nice and quiet rooms. we had a gorgeous Mountain view room in a corner unit with spectacular views and loads of light. Scrumptous! December 28, 2011
Rated 2 out of 5 by Don't stay during the holidays Clearly, the time to stay at this property is not during the holidays season. Upon our arrival, we were told that we didn't have access to the king room we had reserved because of maintenance on all the king rooms. The hotel staff made up for this by providing complimentary breakfast for each morning of our stay. When we called the property for advice on floral arrangements we had to make during our stay, we were told the hotel did not staff a concierge the week we were staying because of low occupancy. In addition, the social hour that was heavily promoted in all of the marketing materials -- and influenced our decision to stay at this property -- didn't happen once during the entire week. While it's understandable that the property would modify services due to low occupancy rates, there is no reason why we can't be informed of these changes before our arrival. Had we known, we could have anticipated these disappointments and planned accordingly, or changed properties. December 3, 2013
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