Rated 5 out of 5 by DelorisG This hotel was excellent
This hotel was excellent. We were treated with great customer service and respect.. The beds were very nice. We would certainly come back if we are in the Dallas area.
February 18, 2014
Rated 4 out of 5 by mikemonte Trip to Dallas
Very nice and very convenient hotel. For business travel, I would recommend it.
February 26, 2014
Rated 1 out of 5 by Red01 Terrible Experience
When I checked in my room it was 85 degrees and would not go down. After 4 visits from the repairman, the air conditioning was broken so only one day out of 5 was my room remotely comfortable and never was I offer a new room. The bathroom had sticky orange goo on the floor when I checked in and after having the room cleaned was still there when I check out.
No clean linens at all the whole time!!!
February 22, 2013
Rated 5 out of 5 by Robert02 Valet Parking
This was a great stay everything and everyone were top notch. I really appreciated the Valet parking guys. They were quick to take and to retrieve our car for us without any hassle, very polite. Even when we first arrived and things were crazy for them. They were cool and efficient. They got our luggage to our room and picked up on our departure. Excellent!!! Check in and check out very efficient.
July 25, 2012
Rated 2 out of 5 by Laurajhv Extremely Disappointed
for a 3 day stay, I had engineering in my room 4 times to work on the heating unit. I was unseasonably cold in Dallas during my stay so I can understand heating being an issue but I was on a first name basis with engineering.
February 10, 2014
Rated 5 out of 5 by Mcevans Accommodating from entry to exit!
This was my first time staying in a Sheraton Hotel. I have stayed in many other hotels chains. By far this was my best experience - bar none. My loyalties have changed to Sheraton, and I look forward to many more. All staff were most courteous & accommodating from the reservation people to the maid service staff! Thank you for your exemplary service! My pleasure to appreciate you all! :)
October 23, 2013
Rated 4 out of 5 by Horn50 Nice rooms. Great location.
We enjoyed fast check in along with SPG recognition. Very nice room (a suite) on a high floor. Huge convention center like hotel. Great downtown Dallas location with DART rapid transit directly across the street. Rockin' sports bar in lobby. Only issue was wifi did not work in our room. I will allow the hotel a mulligan on that one. We would stay at this hotel again when we are in Dallas.
October 13, 2013
Rated 5 out of 5 by ConferenceGoer Great Experience
The Sheraton Downtown Dallas offered a great experience. I stayed at the hotel as part of a conference with about 800 attendees. My husband also came along for the week. The hotel was very accommodating to all the guests. The staff was very friendly and the facility was stylish, clean and had a lot of meeting space in the lobby/ public area. The breakfast was very tasty and offered an array of options. Transportation to and from the airport was great. The Go Checkered Shuttle offers a discounts to hotel guests. You just have to go online and pre-pay. Taxis are easily accessed at the main entrance. The hotel staff is very helpful with getting you a taxi and making sure that you are going the right direction.
The gym was clean and had a lot of new equipment. The roof top pool was beautiful and had a cabana.
The overall experience at the hotel was great and offered everything that was need.
June 10, 2013
Rated 4 out of 5 by MISR Nice hote and facilities
Overall had a great experience.Nice rooms and facilities but the menu options at the restaurant are very limited and need more variety.
February 21, 2014
Rated 2 out of 5 by SarahfromVA No WiFi and slamming doors
We called 3 times to have our WiFi/Ethernet cable fixed and were told each time it would be fixed within 4 hours. No one ever returned a call and it was not fixed. The room was not initially stocked with towels and the phone did not work. The trim was falling off the wall and the back of the TV was broken. The slamming doors were extremely obnoxious. Our room was also not restocked with coffee.
January 21, 2013
Rated 3 out of 5 by Bill74 Concerns on many levels
1. We were part of a Studer Group conference and were not able to receive the group pricing.
2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself.
3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day.
4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution.
March 4, 2013
Rated 2 out of 5 by Tom47 Noisy Room
Our room was next to the elevators and for 3 nights we did not get much sleep. It was like a 747 going by our room for most of the night. We asked to be moved and they did two rooms away and we could still hear the elevators though not as loud. This hotel has no insulation between elevators and the the rooms next to them. I realy don't believe that it has any insulation in the building periot.
January 21, 2013
Rated 2 out of 5 by cap85 Not accommodating
We had four people in our room. Everyday we had to request the 4th set of towels. Room was cleaned very late in the day. Called for toilet paper (an extra roll should have been in the BR to begin with) NEVER received it. (thank God we were leaving) Kleenex was soft. Ask for clean linen. Know it wasn't changed because there was a spot on the linen and was still there after room was cleaned.
September 16, 2013
Rated 4 out of 5 by Rusty I'm just not your demographic
I am a veteran business road warrior and as such I greatly appreciated the superbly comfortable bed. I am not so impressed by big convention hotels though...walking into your reception area and being greeted by an amusement park worthy line was NOT the way to win my business. Also, your doors slam...hard to go to sleep with rowdy conventioneers coming and going with their constant door slams.
February 8, 2013
Rated 2 out of 5 by ccsao Below average
Day 1: I walked into my room and found a condom wrapper on the floor, next to the bed. I called and housekeeping arrived, but did not speak a single word of English and did not understand why she was sent.
Day 2: My room had no air conditioner. It was hot. I called and an engineer said there was nothing he could do. Unacceptable for Dallas in August.
Day 3: A bug crawled across my pillow.
August 16, 2013
Rated 5 out of 5 by ilyac1 Sheraton Dallas
I drove up to the hotel and it looked older so I automatically assumed that it just might be an ok stay. I got to the counter and learned that I was upgraded to the Presidential Suite on random since they were running out of rooms. This turned out to be one of the best nights I had in a hotel. The hotel was lively, full of energy and very clean. People were friendly. I would stay here again.
March 25, 2013
Rated 5 out of 5 by Likes2Travel Great Hotel for Conferences~
Attended the Oracle HCM User Group (OHUG) Conference - staff was excellent in helping with all of my needs. Facilities were great for business meetings. My only compliant would be the absolute LACK of any shade at the pool area. It was 100+ degrees and there were no umbrellas or shady areas to sit and enjoy the pool area. As a result, it was unbearably hot and you could not sit by the pool.
June 13, 2013
Rated 2 out of 5 by Tasha12 Im not sure if I would stay again
I was not impressed with the restaurant, Draft. The food was frozen and not freshly made. They served frozen crinkle fries that were soggy :( Also my hamburger was flat as a pancake and not tasty at all. On top of that my husband's drink was spilled on his lap.
I also think that for the amount of money you pay to stay the hotel should be more luxuries. However, the hotel was very clean.
September 17, 2013
Rated 4 out of 5 by Silverfox46 This hotel has great facilities.
The valet was very helpful. Forgot the front desk girl's name but she was very pleasant. The servers and staff in The Kitchen table were very polite and made my breakfast meals enjoyable. We had a small (about 30 people) cocktail reception in the Draft Media Lounge and Antonio F., who served our drinks and pupus, was very efficient, professional, friendly and accommodating of our requests.
June 18, 2012
Rated 3 out of 5 by Newton912 Too bad for the bugs:(
Honestly, I had no problems with this Sheraton in Dallas, and there were the bugs; huge beetle/roach type creatures that were in all the restaurants! Also, after 1 day of throwing out trash and not having it emptied (I usually keep the do not disturb sign on), there were about 20 fruit flies in my room. I wish this wasn't the case, cause other than the bugs, the hotel was fine. Ah well...
June 14, 2013
Rated 5 out of 5 by Mike Great Experiece
Registration staff was so helpful in fixing my company reservation, finding my SPG number and getting me oriented to the facility. Room was very modern, equipped and clean. On site sports bar restaurant was inexpensive which is rare for a Hotel. All staff contacted even in passing was extremely friendly and made me feel welcome. PS. Largest Hotel Gym I have seen and used.
April 10, 2013
Rated 5 out of 5 by Martha843 Friendly staff in an elegant atmosphere
I thoroughly enjoyed my stay, from check-in to check-out. The staff was professional and friendly and went out of their way to make me feel comfortable. The only flaw was in making a reservation at the hotel's Kitchen Table restaurant -- I needed a lunch reservation for 8 for noon on a Saturday. The online reservation system told me the only times available were 11 a.m. and 1:30 p.m. I chose 11 a.m., but when we arrived, we were given breakfast menus and initially told that lunch wouldn't be available until 11:30. (In the end, we were able to order lunch.) As noon approached, the restaurant was still nearly empty -- obviously there was some flaw in the online reservation system. There was plenty of room in that restaurant for noon reservation. I would recommend that people bypass the online system and just call the restaurant to make their reservations. Other than that, I was 100 percent pleased with my stay. Thank you especially to Jeannette (or Janine?) at check-in and Ronnie in the club level lounge for your friendliness and top-notch service.
February 4, 2014
Rated 3 out of 5 by bwb1 Pros and Cons
For the most part the room was clean and comfortable. Light bulbs needed to be replaced. There was a hole over the tub and I felt like I was being watched. I was unable to reach the front desk or room service. The phone just rang and rang. We were unable to get out of the parking garage. We pushed the call button and it just rang and rang. Food in the restaurant was extremely expensive!
February 11, 2013
Rated 2 out of 5 by lbloch Not Happy
We checked in on Friday 2/28/14 for 3 nights. The hotel was booked to capacity so I understand completely that it was delayed elevators and staff service. We stayed in the North tower an executive suite on the 17th floor. One of the 2 elevators was not working for almost an entire day, it literally took 25 minutes to take an elevator down. The concierge floor that I was told I could purchase upon arrival for morning breakfast, was not available for us. Contrary to an email I received before I arrived. Peets coffee shop ran out of breakfast foods. On Saturday 3/1/14 our room was not cleaned or given fresh towels, we were just forgotten! No one answered the phone any of the 5 times I called. The most upsetting thing was that I asked for a location of a bakery to purchase cupcakes for my daughters 15th birthday (3/1). The person I spoke to at the check in counter asked me how to spell my daughters name and said she would have something "special" sent to the room for her birthday. She called the room to verify something was coming up.... my daughter found out... nothing ever came. For the next 2 days my daughter looked each time we entered the room. I understand your staff is busy, but it really upset me to see the disappointment in my daughters eyes. It was just wrong. I am very displeased with your hotel and staff :( husband is a frequent traveler with work... this will effect his travel plans with Sheraton.
March 5, 2014
Rated 2 out of 5 by av63kts Nice hotel, terrible evening wait staff and bartender.
Hotel looks very nice, clean and impressive.
Views of the city are beautiful.
Fitness center is well equipped and excellent.
Cons (outweigh the pros):
Sheets are way over starched and pillows feel like they are from a hospital.
Room walls are paper thin. Could hear conversations, TV, etc.. of my neighbors.
Tried to get a drink / food at about 9pm. Waitresses were not attentive. Moved to the bar - bartender ignored me and a few other patrons to talk to some middle aged, plasticized blonde at the end of the bar. Moved over to the lounge - noisy. Was seated right away and then promptly ignored to even take a drink order. Wait staff wasn't over-worked, just all seemed more interested in chatting it up with each other than actually waiting on customers.
Went to the front desk to ask for a comment card. They didn't even ask what was wrong and just told me they didn't have any. Uhhh.... ok...
Breakfast was 'meh'... not very creative. Not bad, just lacked any imagination / creativity. Coffee was terrible.
Long time Sheraton customer and very disappointed.
February 5, 2014
Rated 5 out of 5 by Angel121 OSHA Safety Conference Stay
My stay during the OSHA Safety Conference was very nice. Upon checkin, I had room key issues and had to return to the front desk, eventually the situation with the room key was resolved and I was upgraded to an executive suite for my troubles. I thought that was very nice of the young women to do so without me even asking. I enjoyed my stay and felt my room was clean and comfortable.
December 10, 2012
Rated 5 out of 5 by Angel4 Great stay, excellant staff and location!!
Had a very enjoyable stay in this downtown hotel, a great Starwood property. The staff is friendly and very helpful, and my room was quiet and comfortable.
I had a misplaced personal item retrieved by a very attentive and concerned front desk attendant, and the bar staff in the lobby bar is just outstanding!
There are many good hotels in the downtown Dallas area...this is my choice.
September 23, 2012
Rated 3 out of 5 by mdc5439 Need minor changes
The hotel was very nice in appearance and most of the staff was helpful however there were a few problems. First of all my room was not very clean. Left over used towels from previous guest, Q-tip on floor...etc there were large bugs on the main floor by the elevators. The food and beverage prices were astronomical. Cleaning staff on 10th floor did a poor job with the common areas.
June 17, 2013
Rated 2 out of 5 PLM World attendee
Room was on the small side. A/C did not work. Reported this to front desk on nite 2 and was not resolved by the time I left.
Signed up for the Green Initiative where they don't clean your room unless asked in exchange for $5.00 a day voucher. Voucher was only good in restraunt and not for in the gift shop and only on food or non alcohol drinks. 20 oz drink from gift shop was 3.00!
June 7, 2013
Rated 3 out of 5 by Crystabelle Good & Bad
All the staff we came in contact with were great. Couldn't be more pleased with the service. However, the room was definitely lacking. I spent extra money to get us a suite which I assumed would be top condition but was disappointed. First, several of the outlets didn't function. In particular, the one the coffee pot was by & supposed to plug in to. And one of the outlets near one of the beds. That was pretty annoying. We ended up brewing the coffee from on outlet near the floor. Then, the sitting/living area smelled very stuffy & moldy. We ended up closing the door to that room. I'm usually so pleased with Starwood properties but not this time. The location is great & the staff excellent but this room was definitely below Starwood standards. I took a friend there for a special get-away treat & ended up feeling pretty embarrassed. Oh, there was also toilet paper in the toilet when we arrived. Kinda gross.
June 4, 2013