Rated 3 out of 5 by John857 Nice Rooms / Bad Food
There was a large group at this hotel that I was a part of and I didn't find one person who thought the food was good. Chilli may be the worst ever unless you have the chilli cheese fries as well. Our server told us not to even order the burgers on the menu because the Chicken is better. The rooms were very nice however.
January 21, 2013
Rated 5 out of 5 by Kaylam31 We loved our stay!
This hotel met and exceeded my expectations of a Starwood Preferred hotel. The last experience I had was not a great one, but the Sheraton Dallas 100% compensated for that. The room was clean and very comfortable and the staff took care of our needs quickly and efficiently. Will absolutely be staying at this hotel again!
October 4, 2012
Rated 4 out of 5 by ColtWich WW LEAP - 2013
Bad News. My first room, 1671, was too close to the elevator's mechanical equipment. Very noisy and the air pressure in the room changed with each elevator movement.
Good News. Helen, at the front desk, was very accommadating regarding my request for a new room. She moved me to a much quieter, corner room.
January 18, 2013
Rated 2 out of 5 by Goldie21 Customer service needs work
The front desk agent, Patrick, seemed as if he didn't want to be at work that night, let alone assist me with checking in. He never smiled and hardly made any eye contact. I believe since I had a starhot rate he treated me as if I wasn't a valued guest. Customer service was not his strong point.
July 8, 2013
Rated 1 out of 5 by travler Would not stay here Again
This is the 2nd time I had to stay at this hotel for a conference and this will be the last time. Resturant service was extremely poor and food was terrible. The internet connection is overpriced for the speed. Internet is not conducive to conducting daily business off site. Rooms are small and cramped for the value.
March 25, 2013
Rated 4 out of 5 by ontheroadalways very nice hotel however unable to sleep at all
I am a f/t business traveler so I am in hotels every week however this was my first stay here. The hotel is very nice, high end and huge which is almost overwhelming. The sports bar was a great place to grab lunch and the make your own salad at the Kitchen was my favorite of most places I have eaten. My issues were with the rooms. When you pay a higher price at a higher end hotel, why do you lose the amenities? A mini fridge shouldn't be something you have to pay extra for, especially here! The heat controls didn't work on the first night but the worst was the DOORs - they don't shut, they SLAM....constantly....all day and night! I didn't sleep for 3 nights straight and left to go elsewhere for my last night. This was a complaint among all 11 of the folks in my party and the reason I wouldn't want to stay here again. I need to sleep and the beds were very comfortable but not sleep worthy when noise is constant. Staff was very friendly every where we encountered them.
February 25, 2013
Rated 3 out of 5 by GreenChoiceMadeSimple Green Choice & Staff Attitude
Overall a very average experience. Certain staff are not too friendly or unwilling to take an extra step for clients.
I simply do not understand this hotel "Green Choice Policy." Requiring a guest to actually go up to the front desk and turn in some card that states you did a green choice is unefficient and impractical
January 16, 2012
Rated 3 out of 5 by Stas Too Many issues
Initially i was checked in to a room with somebody already in there; my second room had soaked wet mattrass, and my third room had a missing security latch. I had a cleaning lady walked in on me in the morning, woke me up and ignored my quiet please sign. Parking fees are way too much and no late check out available.
February 26, 2013
Rated 2 out of 5 by SEPT2013DALLAS Bathrooms Need Improvement!!
First room had bugs coming out of toilet. Second room had no hot water and mold in shower.
September 27, 2013
Rated 4 out of 5 by hgpilot OK in some areas, not so much in others
Friendly staff, clean, nice rooms. No fitted sheets, so for folks who toss and turn like me, all sheets get yanked off the bed. Also forgot my key in the room and went to front desk just after lunch to get replacement. Line of at least 7 people checking in with only 1 agent (9 empty stations - including SPG desk). After waiting close to 15 minutes, I received my key (desk person was very nice and apologitic for the wait), went to my room, and key didn't work. Went back down, waited another 15 minutes (more long lines), and got second key. This time desk agent called security to meet me at the room to make sure I got in. Immediately hopped on elevator and security was waiting on me when I arrived.
Had dinner there one night - not very good given / premium entree price. Service was good (just marginal food).
Nice hotel - I've been to lots of conferences and it was definitely satisfactory (with the exceptions above), but nothing more. Staff was always friendly and helpful.
May 2, 2013
Rated 1 out of 5 by Steve12 Very bad visit
I was checked into an unclean filthy room at arrival, I was woken up at 135 AM by your security staff pounding on the door next to mine trying to get someone in, I called your security and they only they would try to keep it down????? My keys stopped working and I had to stand in a very long line to get it corrected.
February 9, 2013
Rated 1 out of 5 by Guest2075 Worst Hotel Stay....EVER
Checked in October 11, 2013 and checked out October 14, 2013. What a terrible stay!
1. Noise in halls--until 3:00 AM-- was unbearable, obscene and unruly. Calls to front desk to complain went unanswered. Calls to guest services to complain also went unanswered. What if I had a medical emergency?
2. Room not ready upon checkin at 3:30 pm, despite having made my reservation 7 months earlier.
3. Housekeeping service not rendered until around 4:00 pm, and only after calls to Concierge (because neither front desk or guest services would answer the phone) to request it. Their explanation: "The hotel is at capacity and we are too busy!" Gee, you think the hotel would know this in advance and have the proper staff.
4. And after room was made up, the used towels were removed but new towels not left. It took 5 hours to get towels, and only after a call was made.
5. Liquids spills inside elevators made for dangerous situations.
6. Vomit in elevator lobby area.
7. Room still had trash in trashbasket from prior guest.
8. The carpet was filthy, with something sticky ground into it.
9. The linens were stained and torn.
10. The ceiling had a water stain on it.
11. Hotel parking garages were all full and was forced to park at a distant non-hotel garage at an inflated, rip-off price.
And I could go on. This hotel stay was disgusting. I have had better rooms, service, and etc. from perceived lesser quality hotels/motels in out of the way locales.
October 15, 2013
Rated 4 out of 5 by DitchDR Nice hotel, beward conventions in town
I had a very nice and carefree stay at the Sheraton Dallas. The room was nice and clean, check in process was quick. (It would have been tedious through the long line of convention people checking in but I got to go to the SPG desk :). They room was very pretty quite but I could hear people slamming their doors and running around in the halls. I think there was conference for "slumber party host's" at that hotel so it was kind of irritating surfing through all the giggling people in glitter. lol. Not the hotels fault for irresponsible guests. BUT for the most part my stay was good. I DID opt for the "go green" way and didn't have my towels and sheets changed. The only problem with this I found was that they didn't do ANYTHING. not make the bed, empty the trash, restock the shampoo. Nada. I was under the impression that it would just involve no towel service and linen change. Oh well. I still had a good stay. How much shampoo does a person REALLY need anyway, right? :)
September 18, 2012
Rated 3 out of 5 by Lisa100 Not so impressed for downtown
There was no wow factor in the main entrance. Some of the furniture in the main lobby was very obviously worn & tatered. We dined in the hotel from Wednesday until Saturday. The Kitchen Table was excellent. The sports bar's menu did not match the food we received for example horseradish pickle vs pickle spear and smoked turkey instead of turkey pastrami. That was disappointing to me and one of my employees, but my employees said the burgers were good. The Friday night meal, served to our group as we attended a convention event, was excellent, steak & sea bass, all other meals were ok. Our CEO spent a fortune I'm sure for the VIP dinner on the 38th floor and it was nice but not excellent. The phone worked very poorly in our room and the outlet by the coffee pot did not work at all. We had to make coffee in the bathroom. There was one washcloth for two nights until I called for more. They brought them up immediately. The staff was excellent. Service was every bit 5 star.
January 20, 2013
Rated 4 out of 5 by david80 great service
parking was a little pricey
October 3, 2013
Rated 2 out of 5 by jrg2013 Dissapointed
Not impressed. Room was dirty with electrical cords and cables strung across the wall. Loose tile and faucet bathroom and the thermostat needed serviced. The combination TV stand/desk was not very functional as either. Overall no attention details and excellence that I would expect from a hotel in this price range.
February 15, 2013
Rated 5 out of 5 by sangoofy Great hotel, great staff.
Upgraded to Dallas Suite upon check-in, very nice surprise. Front desk staff, concierge staff and all I encountered greeted me with a smile and a have a good day, night, etc. Room clean and welcoming. Club Lounge staff so cheerful and helpful, couldnt have had a better stay just wish I could have been there longer.
March 26, 2012
Rated 2 out of 5 by Dick Where are the towels and washclothes?
When I checked in there was a good supply of bath towels and hand towels, but no washclothes. I called and three of the latter were delivered promptly. I used all three and the next day after the room was made up they only gave one washcloth and did not replace any of the handtowels that I used. Thus, by the third day I was down to only having one washcloth and one hand towel each day. I always use more than this and finally called to have more delivered. While the absence of a washcloth on check-in was clearly a housekeeping problem, the replacement with only one washcloth and one hand towel each day was clearly hotel policy. I find this to be extremely cheap on the part of the hotel. I have always gotten more towels than this, even at more low-priced hotels. I would never would have expected this type of cheapness from a high-end hotel like the Sheraton. Thus, in an apparent attempt by Sheraton to save money, they have lost me as future customer. I will stay elsewhere.
January 31, 2013
Rated 2 out of 5 by deversm Stay away from the South Tower
My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but:
1. Main light bulb burned out in Suite portion of room.
2. Toilet seat broken.
3. Bathroom door would not shut.
4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only.
5. Bathroom floor was dirty.
6. Only two bath towels in the bathroom. My wife and I made it work.
7. Water pressure can only be described as a trickle.
On the positive side, the bed was very comfortable and the view was nice.
OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse.
March 2, 2013
Rated 4 out of 5 by Dee45 Great Room
We stayed here during a convention and the hotel did a wonderful job of taking care of us.
If you chose the 'green' option you receive $5 coupon per day but you get NO service! I expected to have the same towels and sheets but not having the trash emptied....
August 9, 2013
Rated 5 out of 5 by DallasFan Nice stay in Dallas
Hotel amenities were very good. Great exersize room and pool. Room was comfortable and quiet. Can reach any part of the city easily, from museums, restaurants, attractions- even church on Sunday! Great views of the city from room, and conference rooms and convention spaces were great. Thanks for a nice stay!
April 26, 2013
Rated 5 out of 5 by Shellcin Friendly staff, clean hotel
The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay.
September 19, 2013
Rated 5 out of 5 by BMCR The hotel is great for meetings
This hotel is great for meetings. The facilities are spacious and comfortable, clean and well organized. The staff is very friendly and helpful. I did have some slight trouble regulating my room's air conditioner to the precise temperature I wanted, but not enough trouble to dampen my opinion.
June 22, 2013
Rated 3 out of 5 by Traveler88 Great hotel, but room noise is unbearable
Really impressed by the large gym, customer service, and overall facilities. However, it looks like the hotel didn't upgrade the plumbing during their recent upgrades...I could not sleep in the morning since whenever the person upstairs or next to my room turned on the shower there was a LOUD noise in my room.
October 15, 2012
Rated 1 out of 5 by Campos64 Well Below Standard
Well below standard. I would not recommend this hotel. Poor service, poor television and wifi service. Hallways unkept, water in bathroom did not drain properly, hallways and rooms smelled musty. Overall, not worth the money and in an inconvenient location. Elevators inoperable, just an overall bad experience.
June 28, 2012
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 2 out of 5 by George10 Sheraton Dallas
The room was recently updated and done well. Room was small but organized. The bathroom was tiny-claustrophobic. Two compliants:1) no soundproofing between rooms. Heard conversations of couples in adjacent rooms. Was awaken by LOUD commode flushing at 5:45A from their bathroom, 2)All food service stops at 11P
November 7, 2012
Rated 2 out of 5 by Danzier1989 The worst Sheraton I have even stayed at
This place doesn't have stairways on the first floor: the stairs start on the second floor. Which was weird.
There was no wash cloths in the bathroom. So we used the hand towels to wash our faces on our first night.
The next morning, we found out that there was no shampoo or soap (just lotion & conditioner).
February 12, 2013
Rated 4 out of 5 by Conway54 No towles in room
When I checked in I was hot and sweaty and looking forward to taking a shower.
Unfortunately, there were NO towels in my room! Not one ... Not even a wash cloth!
I had to wait 35 minutes before someone came with towels. Its the little things that counts!
August 6, 2013
Rated 5 out of 5 by Bananaxs4 Southern Hospitality at it's Best!
The Dallas Sheraton Downtown is the perfect example of Southern Hospitality. I felt so welcomed from the moment I walked in the door until I checked out. The food and service at The DRAFT was great. Ask for Aaron to be your server, he's the BEST and very personable. I would definitely recommend this hotel.
January 20, 2013