Rated 2 out of 5 by SarahfromVA No WiFi and slamming doors
We called 3 times to have our WiFi/Ethernet cable fixed and were told each time it would be fixed within 4 hours. No one ever returned a call and it was not fixed. The room was not initially stocked with towels and the phone did not work. The trim was falling off the wall and the back of the TV was broken. The slamming doors were extremely obnoxious. Our room was also not restocked with coffee.
January 21, 2013
Rated 1 out of 5 by rpaal1 Don't Visit At Busy Times
I had a reservation for a Junior Suite. Upon check-in, I was downgraded to a standard room and my nightly rate was increased, both without telling me. I had to learn from a travel companion that my room was substantially smaller than theirs. I presented the issue to the front desk staff, who moved me to the correct room type from my reservation. Upon arriving in the correct room type, the bathtub was full of brown dirt. I took pictures of the bathtub and presented them to the manager on-duty who told me that they were overbooked and could not move me to another room but offered to have someone go and clean the tub. No one over cleaned the tub - I had to shower in a tub that was nothing short of disgusting.
While I realize that busy times at a hotel place a hardship on the staff and property to make everything run smoothly, the fact that there were so many different (and avoidable) issues would make me think twice before booking at this property again (and I definitely would never book this property at a busy time).
January 20, 2014
Rated 2 out of 5 by Tom47 Noisy Room
Our room was next to the elevators and for 3 nights we did not get much sleep. It was like a 747 going by our room for most of the night. We asked to be moved and they did two rooms away and we could still hear the elevators though not as loud. This hotel has no insulation between elevators and the the rooms next to them. I realy don't believe that it has any insulation in the building periot.
January 21, 2013
Rated 2 out of 5 by ccsao Below average
Day 1: I walked into my room and found a condom wrapper on the floor, next to the bed. I called and housekeeping arrived, but did not speak a single word of English and did not understand why she was sent.
Day 2: My room had no air conditioner. It was hot. I called and an engineer said there was nothing he could do. Unacceptable for Dallas in August.
Day 3: A bug crawled across my pillow.
August 16, 2013
Rated 4 out of 5 by Rusty I'm just not your demographic
I am a veteran business road warrior and as such I greatly appreciated the superbly comfortable bed. I am not so impressed by big convention hotels though...walking into your reception area and being greeted by an amusement park worthy line was NOT the way to win my business. Also, your doors slam...hard to go to sleep with rowdy conventioneers coming and going with their constant door slams.
February 8, 2013
Rated 2 out of 5 by Tasha12 Im not sure if I would stay again
I was not impressed with the restaurant, Draft. The food was frozen and not freshly made. They served frozen crinkle fries that were soggy :( Also my hamburger was flat as a pancake and not tasty at all. On top of that my husband's drink was spilled on his lap.
I also think that for the amount of money you pay to stay the hotel should be more luxuries. However, the hotel was very clean.
September 17, 2013
Rated 5 out of 5 by ilyac1 Sheraton Dallas
I drove up to the hotel and it looked older so I automatically assumed that it just might be an ok stay. I got to the counter and learned that I was upgraded to the Presidential Suite on random since they were running out of rooms. This turned out to be one of the best nights I had in a hotel. The hotel was lively, full of energy and very clean. People were friendly. I would stay here again.
March 25, 2013
Rated 5 out of 5 by Likes2Travel Great Hotel for Conferences~
Attended the Oracle HCM User Group (OHUG) Conference - staff was excellent in helping with all of my needs. Facilities were great for business meetings. My only compliant would be the absolute LACK of any shade at the pool area. It was 100+ degrees and there were no umbrellas or shady areas to sit and enjoy the pool area. As a result, it was unbearably hot and you could not sit by the pool.
June 13, 2013
Rated 4 out of 5 by Silverfox46 This hotel has great facilities.
The valet was very helpful. Forgot the front desk girl's name but she was very pleasant. The servers and staff in The Kitchen table were very polite and made my breakfast meals enjoyable. We had a small (about 30 people) cocktail reception in the Draft Media Lounge and Antonio F., who served our drinks and pupus, was very efficient, professional, friendly and accommodating of our requests.
June 18, 2012
Rated 3 out of 5 by Newton912 Too bad for the bugs:(
Honestly, I had no problems with this Sheraton in Dallas, and there were the bugs; huge beetle/roach type creatures that were in all the restaurants! Also, after 1 day of throwing out trash and not having it emptied (I usually keep the do not disturb sign on), there were about 20 fruit flies in my room. I wish this wasn't the case, cause other than the bugs, the hotel was fine. Ah well...
June 14, 2013
Rated 5 out of 5 by Mike Great Experiece
Registration staff was so helpful in fixing my company reservation, finding my SPG number and getting me oriented to the facility. Room was very modern, equipped and clean. On site sports bar restaurant was inexpensive which is rare for a Hotel. All staff contacted even in passing was extremely friendly and made me feel welcome. PS. Largest Hotel Gym I have seen and used.
April 10, 2013
Rated 3 out of 5 by bwb1 Pros and Cons
For the most part the room was clean and comfortable. Light bulbs needed to be replaced. There was a hole over the tub and I felt like I was being watched. I was unable to reach the front desk or room service. The phone just rang and rang. We were unable to get out of the parking garage. We pushed the call button and it just rang and rang. Food in the restaurant was extremely expensive!
February 11, 2013
Rated 5 out of 5 by Angel121 OSHA Safety Conference Stay
My stay during the OSHA Safety Conference was very nice. Upon checkin, I had room key issues and had to return to the front desk, eventually the situation with the room key was resolved and I was upgraded to an executive suite for my troubles. I thought that was very nice of the young women to do so without me even asking. I enjoyed my stay and felt my room was clean and comfortable.
December 10, 2012
Rated 5 out of 5 by Angel4 Great stay, excellant staff and location!!
Had a very enjoyable stay in this downtown hotel, a great Starwood property. The staff is friendly and very helpful, and my room was quiet and comfortable.
I had a misplaced personal item retrieved by a very attentive and concerned front desk attendant, and the bar staff in the lobby bar is just outstanding!
There are many good hotels in the downtown Dallas area...this is my choice.
September 23, 2012
Rated 3 out of 5 by mdc5439 Need minor changes
The hotel was very nice in appearance and most of the staff was helpful however there were a few problems. First of all my room was not very clean. Left over used towels from previous guest, Q-tip on floor...etc there were large bugs on the main floor by the elevators. The food and beverage prices were astronomical. Cleaning staff on 10th floor did a poor job with the common areas.
June 17, 2013
Rated 2 out of 5 PLM World attendee
Room was on the small side. A/C did not work. Reported this to front desk on nite 2 and was not resolved by the time I left.
Signed up for the Green Initiative where they don't clean your room unless asked in exchange for $5.00 a day voucher. Voucher was only good in restraunt and not for in the gift shop and only on food or non alcohol drinks. 20 oz drink from gift shop was 3.00!
June 7, 2013
Rated 3 out of 5 by Crystabelle Good & Bad
All the staff we came in contact with were great. Couldn't be more pleased with the service. However, the room was definitely lacking. I spent extra money to get us a suite which I assumed would be top condition but was disappointed. First, several of the outlets didn't function. In particular, the one the coffee pot was by & supposed to plug in to. And one of the outlets near one of the beds. That was pretty annoying. We ended up brewing the coffee from on outlet near the floor. Then, the sitting/living area smelled very stuffy & moldy. We ended up closing the door to that room. I'm usually so pleased with Starwood properties but not this time. The location is great & the staff excellent but this room was definitely below Starwood standards. I took a friend there for a special get-away treat & ended up feeling pretty embarrassed. Oh, there was also toilet paper in the toilet when we arrived. Kinda gross.
June 4, 2013
Rated 3 out of 5 by JDHAZLE Disappointed
At check in, and check out, the SPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an SPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas...
May 28, 2012
Rated 3 out of 5 by Heather766 Hotel was wonderful BUT...
I was staying here for a business trip, and I absolutely could NOT connect to the internet from my room. This meant I could not get any after-hours work done.
I also could not get my cell phone to send/receive text messages OR get inbound/outbound calls.
If this is not a necessity for you, then I highly recommend this hotel, but the lack of connectivity for me was a huge minus.
January 21, 2013
Rated 2 out of 5 by shellenberg Some things never change
Have stayed at this hotel for a corporate event the past four or five years and have seen no improvement in the facilities, which are quite dated.
February 3, 2014
Rated 3 out of 5 by SkiSPG Average rooms, great location
As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought.
At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable.
December 3, 2012
Rated 2 out of 5 by Chris81 Needs Improvement
Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention.
July 28, 2013
Rated 4 out of 5 by TetePrata COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF
It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town.
It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc.
March 25, 2013
Rated 2 out of 5 by OneTraveller Ok for a short discounted rate stay
Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor.
I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room.
the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them.
October 3, 2012
Rated 2 out of 5 by Anthony42 Disappointing experience
This was my second stay at your location. We will not return. The rooms need to be updated. Wallpaper was coming apart at the seems. No frig or microwave for $200 a night
Price point? No to mention a we are getting dressed for the day, another guest walks into our room with his own key. What kind of security do you have in place ?I like your brand, but HATE this hotel.
August 4, 2013
Rated 4 out of 5 by Mary Great amenities
We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here
February 22, 2013
Rated 3 out of 5 by Classic40 Not a good night sleep
Recommend yes/no. Yes for location, staff, cleanliness, ammenities. No because our bed was big but not plush, more like HARD AS A ROCK. The pillows started out thick; however, they flattened like a piece of paper. The shower head had an extremely low stream. Doors to rooms SLAMMED causing loud noise all night. Good night sleep is important to be alert & well rested.
September 2, 2013
Rated 1 out of 5 by chris50 BAD
This whole week-end, I went was bad.. Celebrating my wife’s B-Day
When I 1st arrive .I had to unload my entire luggage, the valet was bad, and Valet would not answer the phone when needed.
To leave...The soda vending machines, on about 3 floors …did not work, took my money,. When I wanted to leave the phone, did not work at all...would not recommend...if want service
February 26, 2013
Rated 5 out of 5 by BridesMom Clean, Friendly, and Very Accommodating
My daughter's wedding and reception were at this hotel, and we could not have been more pleased. The hotel was very clean, the food was great especially the breakfast buffet, and the staff was friendly and very accommodating. We had many out-of--town guests who stayed there as well, and there were no major glitches. We would definitely recommend this hotel to others.
April 3, 2012
Rated 2 out of 5 by Engineer1 This is a great third class hotel.
My wife and I have traveled all over the world and have stayed at first class hotels and you have to pay for them. In Dallas at the ASHRAE meeting I paid for a second class room and got a third class hotel with broken down fixtures and noise. The room was never cleaned until evening or we grabed someone. If my wife did not object to moving, I would have checked out.
January 31, 2013