Rated 5 out of 5 by Albert69 The room and staff were outstanding.
Housekeeping provided outstanding service. The individual who assisted me at the Starwood desk at my arrival was excellent..
November 12, 2013
Rated 4 out of 5 by ARob Great Location
This hotel is located right in the heart of it all. Most places and tourist attractions are within walking distance. The hotel amenities were excellent
September 5, 2013
Rated 1 out of 5 by LadyGator Utter lack of Professionalism by the Management Team
It is unfortunate that I have to rate this in such a negative way because I truly love the property along with the housekeeping and wait staff. These guys are the unsung heroes and the true engine that set this property aside. They are hardworking individuals who strive to provide great service and attention to details. The accommodations are also absolutely beautiful with the renovated suites.
It appears that the same service training and accountability has not been transferred to the management team.
This is my 2nd stay at that property with the SAME issue. I opted for the green program and for some reason, I am finding myself having to go through all kinds of bureaucracy to get my points added to my account. I am owed 1,500 points which was confirmed at departure as well by the young lady at the front desk. So here is the recap:
- Once the 10 business days elapsed and the points did not appear I contacted SPG Platinum service. They apologized for the delay and offered to send a message to the property to resolve the dispute. they alerted me that someone would be reaching out.
- One day later I received an email from Christine acknowledging the message from customer service and reaching out to offer assistance.
- I called Christine back and explained that, even though, I signed up for the green program and redeemed my coupons at check-out I had yet to receive my points.I explained to her that, while I stayed for two nights, I was given an additional 500 points as a service recovery for an issue during my stay for a total of 1,500 points.
- She told me that she was not able to help in her capacity and offered to send me back to the Platinum customer service. I had to explain to her that they were very clear in stating that these are resolved at the hotel level (and I also know that from previous dispute with them).
- So she offered to send an email to the Front office Manager with a copy to me which she did the following day.
It is now close to five days later and not ONE acknowledgement of that email by the Front Desk Manager. Not ONE follow-up by anyone on that team wanting to reach out to me.
This to me takes the cake and is an egregious sign of unprofessionalism and a complete service failure.
Last year I stayed one week in March and finally resolved my green point dispute in May. just totally unacceptable and I will not allow that to be the case again this year. There are plenty of other SPG properties within walking distance and I will be happy to take my business to one of them during my next scheduled visit later this year.
Since the Management team seems to not care about an email reply, I am certain this review will get their attention. I am a LOYAL SPG Patron who has stayed at SPG hotels across the globe and is proud to call myself part of the family.I have come to expect a minimum from the respective places and I am afraid to say that this management team has FAILED to meet even the minimum expectation placed on the SPG brand.
March 3, 2014
Rated 4 out of 5 by cstag great location; nice room
right in the middle of everything. fantastic, modern room. quick, efficient elevators. room did get a bit hot at night. other than that, perfect stay.
May 20, 2013
Rated 4 out of 5 by DJRB4 Extremely attentive staff
All the staff was extremely attentive and working hard to provide good customer service. One stood out with particularly excellent skills, Alexis.
July 15, 2013
Rated 2 out of 5 by Jwalk777 Nice Enough Hotel, Horrid Housekeeping Staff
When you first walk in to this hotel you are impressed, big beautiful lobby, easy access to the bar, and as a west coaster I was pleased to see Starbucks right there. However, you won't find this once you get to your room. First, we arrived at about 10:30 at night, and went straight up to get to bed. The rooms were stifling! The air conditioning was OFF, not set high, not on fan, OFF-side note, it was over 90 and 75% humidity outside when we got in. Second, the room was average at best, carpet is old and no one had bothered to vacuum very well at all. The toilet seat was missing its hung covers, and there were strands of someone else's hair on the edge of the tub. Hotel was fairly quite and bed was pretty comfy. We were there for a conference and the conference venue was impressive and the food pretty good. The biggest problem was the housekeeping staff. Apparently they thought it would be a funny joke to 1-set the alarm in my room to 5:28am on my third night there and 2-face all the shower heads out into the bathroom so when you turn them on you sprayed everything in the room-this happened to at least 3 of us on floor 41! Would not stay there again!
September 13, 2013
Rated 4 out of 5 by BBS4323 Great Service
Great location and easy access
December 23, 2013
Rated 4 out of 5 by Lucky8 Great location
Nice clean comfortable rooms with a great location to the French quarter. Walking distance to many restaurants and nightlife.
October 3, 2013
Rated 3 out of 5 by Sara72 Just looking for the bare essentials
I checked in on the evening of 1/9 and the heat in my room didn't work. I was too tired to deal with it so I just went to sleep. I called the next day and a tech was sent up, I left to attend a company meeting and when I returned the heat still didn't work. It was around 11:30pm and I had to stay up until another tech came that easily fixed the issue. The next morning there was no hot water. I called the front desk that forwarded me to a tech and he told me to run the hot water in the tub and the sink at the same time. This seemed a little ridiculous to me that a tech would have a guest do this instead of just coming up. I told him I had to go to another meeting and please just come up and fix it while I'm gone. The next morning there was still no hot water. I called again and was told the same thing. I gave up and just dealt with taking semi-cold showers. The internet was too slow and I wouldn't be able to load certain content on my laptop. The location of the room was good although the walls are paper thin and you can hear people coming in and out at all hours of the night. There was no ice machine on my floor (15). I once came back to my room and the cleaning crew was just leaving so I just told them it was my room and walked right in without having to use my key which later bothered me. Anyone could've just walked in and taken any number of my belongings.
January 15, 2014
Rated 5 out of 5 by Ofelia50 Love the "Make a green choice"
I am very impressed and just love the push towards sustainability.
December 6, 2013
Rated 5 out of 5 by Pat1 Pleasantly surprised
Remodeling and updates to the hotel were worth the growing pains. We thoroughly enjoyed our hotel experience. Everything was perfect.
May 20, 2013
Rated 3 out of 5 by Jane01 This Hotel is Noisy
The guests were loud and woke me up everynight with their loud voices, yelling and slamming doors. Security was slow to respond.
June 10, 2013
Rated 3 out of 5 by slappy Sheraton New Orleans
Good hotel except the cable TV in the room kept going out and the bathtub took upwards of 40 minutes to drain after a shower.
August 2, 2013
Rated 4 out of 5 by Doreen723 Comfortable and clean
Overall, very pleased.
Negatives: no room service menu and requested one never fulfilled.
Toilet constantly runs, noisy
September 5, 2013
Rated 4 out of 5 by GG2013 Good Location
For visitors who want to be close to the Mighty Mississippi, the French Quarter and within walking distance of many sites.
June 15, 2013
Rated 2 out of 5 by Jo1302 hotel room service was not fresh and tasteful
I did not enjoy room service and informed hotel but they did not remove item and also cleaning lady was very rude.
August 19, 2013
Rated 5 out of 5 by KB236 LOVE THIS HOTEL
LOCATION LOCATION LOCATION!!!Impeccable staff! Love Mr. Vertis and Jermaine in the club room! We will be back!
September 9, 2013
Rated 5 out of 5 by Mike37 My Stay
I found the Sheraton New Orleans to be a very nice and clean hotel. The hotel staff was excellent.
October 9, 2013
Rated 5 out of 5 by kandiekane91 awesome experience
Friendly staff and super clean! You are near all attractions. ....definitely will recommend this hotel to any one!
June 18, 2013
Rated 4 out of 5 by Figueiredo Nice hotel!!!
The local of the hotel is good. The service is nice. I really recommend this hotel.
September 13, 2013
Rated 5 out of 5 by spudz Nice hotel, great staff
comfortable, great location, excellent staff
November 13, 2013
Rated 5 out of 5 by Victor Very nice hotel
You will love this hotel. A very nice hotel, great location and the service is excellent.
June 6, 2013
Rated 5 out of 5 by hawkeye62454 Staying in New Orleans
I highly recommend the Sheraton on Canal Street. Great accommodations and location
July 26, 2013
Rated 5 out of 5 by Muskie This hotel was great
This hotel has a great location and newly remodled, I highly recomend this hotel
August 12, 2013
Rated 4 out of 5 by Drich4 Location
This property is in a prime location.
November 12, 2013
Rated 4 out of 5 by MM14 Great Location
This hotel is located perfectly for a visit to Mew Orleans. Overall a good value.
May 23, 2013
Rated 1 out of 5 by Sbeaman72 The hotel did not meet my standards...
We were not able to check in until after 8:00 pm keys did not work to door...
June 26, 2013
Rated 5 out of 5 by dd30 the big 30
fantastic location great room
November 4, 2013
Rated 5 out of 5 by sidneykat Great Customer Service
Great hotel! Great Location! Excellent Customer Service!
September 15, 2013
Rated 5 out of 5 by GregP Loved it!
Great hotel & location. Rooms were beautiful, large, great views.
June 12, 2013