Rated 5 out of 5 by SuperGrammie Perfect
I was unsure about coming to Waikiki as I love the other islands....This Starwood Hotel is wonderful. From the grounds, location, sevice everything. Everything was MORE than I expected.
February 19, 2012
Rated 2 out of 5 by Shannon1975 Very Disappointing
We have stayed in Sheraton Hotels all around the world and this has to be the worst! Over priced, over crowded and very rude staff!
Put me off ever staying in another Sheraton Hotel.
January 6, 2013
Rated 4 out of 5 by JOKE Very clean
Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family.
July 30, 2012
Rated 5 out of 5 by CYRYT GREAT HOTEL
BEAUTIFUL GROUNDS. SHOPPING NEARBY. RESTAURANTS NEARBY.
August 12, 2013
Rated 2 out of 5 by Karen Not Impressed
A particular staff member at reception was extremely rude and very unhelpful. It was a very upsetting experience and my very simple request could not be sorted out satisfactorily.
January 31, 2013
Rated 5 out of 5 by Holly84 Great central Waikiki beachfront Hotel
This hotel is exceptional, it right on Waikiki Beach, in a great central location and offers fantastic service! I will be recommending to all my family and friends!
May 21, 2013
Rated 2 out of 5 by Cootta Too expensive for what offered
The hotel is tired! Too expensive for why is offered. Rooms small and service poor. Location great but wy over priced....never stay again!
June 27, 2013
Rated 4 out of 5 by Bobcat12 Nice and convienent property
Hotel was in popular area close to shopping, restaurants, and entertainment. Facility was clean and offered many extras. Property is worth return stay in the future.
May 8, 2013
Rated 5 out of 5 by Jiminy58 Great Stay
A great stay on extremely short notice. Wonderful accommodations in a fantastic location. Thank you for making it such a pleasurable experience. I hope to come back very soon.
February 10, 2013
Rated 2 out of 5 by Jesse2013 Disappointing
Check-in was very delayed despite SPG gold status. It was very disorganized overall. The room was very shabby and didn't even have a dresser or any drawers for our clothes.
March 4, 2013
Rated 3 out of 5 by FamilyMan555 peak season, off peak service?
My wife and I and our two young children stayed a week at the Sheraton Waikiki in early August 2013. It was our second stay there - the first was in early 2012. So we had high expectations which regrettably were not fully met this time around. This may may have been a function of it being peak season and staff were feeling the pressure or bad luck encountering a few indifferent or jaded staff. Not sure.
First,, the positives: We had an excellent suite On a mid-level floor. Spacious, great views, generally well appointed. Also, the front desk staff at check in and check out were attentive, as we're the friendly cleaning and ground staff.. My wife and I both had good massages at the spa and good meals at the Japanese and Kai restaurants. We took our children to the pool every day bar one, when it was closed for cleaning after " an accident" - which was disappointing bc the kids had been looking forward to some relief from the heat. Also disappointing was the patchy service at the concierge desk, where we experienced uneven levels of helpfulness, professionalism and courtesy during the week. Some of the staff in the shops within the hotel - a clothing shop and a nail/pedicure shop - were also a little less than friendly to us for some reason.
August 12, 2013
Rated 5 out of 5 by Savytraveler honeymoon
We had nothing but perfect service at this hotel. They were very accommodating and went out of their way to help with anything they could. We can't wait to return
May 1, 2013
Rated 4 out of 5 by Lissie25 Customer Service
Your hotel did a great job in terms of making us feel special. The partial ocean room was great and the staff were pleasant, thanks for making our vacation a memorable one.
September 1, 2012
Rated 5 out of 5 by Killer2013 This hotel is in a spectacular location
The facilities and staff were exceptional and friendly. They showed they care about how our stay was and how the service met our needs. Clean,rooms with comfortable beds.
February 13, 2013
Rated 2 out of 5 by Suzy1229 This hotel is very unkind to sick old ladies
I was very disappointed with the service of your hotel. My flight home did to leave until 10:30pm and check out was 11:00am. The day before my departure I had asked the hotel front desk staff if it would be possible to stay in the room or pay for another room because my 79 year old mother was feeling poorly and had not brought enough of her medicine to make through the entire week. The person to whom I spoke stated that she needed to speak to her manager to see how they would be able to accommodate us. They did offer us another room for $330 plus the hotel service fee of $31. We would have to check out of the room and 11am and possibly if a room was ready by 3pm we could check into another room. How insulting was that! What even made me more angry is that when I spoke with several people at the air port while waiting for our flight they told me that their hotels allowed them to stay in their rooms for a $40 fee. So I just want to thank you for treating my 79 year old mother like nothing more than a way to make more money. Shame on you and your staff.
I will never stay at one of your hotels again and I will make sure that everyone I know will be made aware of my reasons why.
July 15, 2013
Rated 5 out of 5 by myhira Hotel has great employees, features
From check-in to check out, every employee we met was very friendly, upbeat, and professional. Definitely recommended.
July 8, 2013
Rated 4 out of 5 by klgeorge18 Beautiful Hotel
The hotel is beautiful with friendly, helpful staff.
August 7, 2013
Rated 2 out of 5 by UNHAPPY2013 Not HAPPY at all
Pool service JUNK. Ran out of towels!! FAIL!! lifeguards playing with kids while working, double FAIL! Pool too small. DUM that balls are allowed in TRIPLE FAIL!
March 27, 2013
Rated 4 out of 5 by Colbedekay service
sat at a table outside the bar for 20 minutes waiting get served. Left without a drink.
Food selection at bar is very limited. Add more appetizers that are filling
January 27, 2013
Rated 4 out of 5 by DaBest Great resort feel
Great resort feel! Service was above average. The front desk staff and paint shop staff were very friendly. Would have stayed longer if the hotel wasn't sold out.
February 12, 2013
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 5 out of 5 by Mitch310 The hotel has nice infinity pool..
This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again..
June 2, 2013
Rated 5 out of 5 by Willo Sheraton Waikiki
Stayed approximately 5 years ago and again last week. Hotel still excellent, missed the fine dining on the 30th floor, but still enjoyed the sunset from there.
October 31, 2012
Rated 5 out of 5 by Luckydad Great staff, great service
The staff were exceptional in every respect.
Bars & restaurants were great. Easy to get any sort of transport from conscierge. Near everthing worth being near.
October 10, 2012
Rated 5 out of 5 by Jackv Happy Customer
The staff was very gracious and seemed to be trying to anticipate my needs. The hotel was busy but that didn't seem to lessen the service quality. Well done.
February 15, 2013
Rated 5 out of 5 by MG13 This hotel has great customer service
My family and I had an awesome experience. We were there celebrating my grandson's 4th birthday. I can't think of any place better to have a birthday party.
February 4, 2013
Rated 5 out of 5 by Hammer78 Fabulous Service
I have stayed at the Sheraton Waikiki on two occasions... both times the front desk check in was great. courteous and I would recommend this place to anyone.
October 3, 2012
Rated 3 out of 5 by Garry59 Needs Upgrade
Whilst the location is fantastic the overall condition of the hotel is very basic for the price charged. There are better options avaialble in the vicinity.
September 3, 2012
Rated 5 out of 5 by naomi25 Loved it!
This resort was beautiful and the assistance from the entire team was exceptional. If travels ever bring us to the area again, you can bet we'll be back!
December 11, 2012
Rated 4 out of 5 by Gazza55 this hotel has great staff
We had a great time... The staff in the bar areas were fantastic... The variety of food was a little limited resulting in us dining elsewhere quite often
October 11, 2012