Tarifas y habitaciones

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1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.1 out of 5 by 790 reviewers.
Rated 1 out of 5 by Tryed to give me an inferior room I booked this room well in advance on points. My husband and I were to have a special night in London When we were checking in the attendant said there were no upgrades available, and I said that was fine as long as we got what I booked.. We were given a very smal room with a double bed when I had booked a King size. I called down to remark this was not what I booked, and we were changed to the appropriate room. I got the impression they were trying to get one over on us. I also met another group of Americans thet they had done the same thing to but they did not get their rooms changed. SPG needs to look into this as I see it as a very serious offence, ie the customer is only given what they booked if they have the nerve to complain. I was very unhappy with them, as we have been with SPG a long time and I do not believe this is how it is or should be run. October 20, 2012
Rated 1 out of 5 by Worst Starwood hotel I have stayed at Staff was unfriendly, and the hotel did not have the heat turned on the rooms "because it was still mild" but it was 44 degrees at night! The rooms and hotel were nothing like the web site. I travel 3 weeks out of the month and this is the worst hotel I have stayed at. October 19, 2012
Rated 1 out of 5 by This hotel needs a serious upgrade How do you treat a group that books 9 months in advance, booked upgraded studio suites with multiple requests for upper floors facing Green Park, spends over $19,000 (US) while staying 28 room nights...you give them some of the crummiest rooms in the hotel...literally. All but one room faced the back alley, 3 of the 6 rooms were the 'elevator rooms' (room 128, 228 and 428) sharing the elevator wall. Totally disappointing won't return... October 19, 2012
Rated 5 out of 5 by Excellent Choice Thoroughly enjoyed this quaint hotel while in London. Staff was friendly and rooms were very large and nice. I especially liked the tall ceilings and the period bathroom fixtures which were a nice touch. The hotel lounge was classy and was consistent with the photos online and of what you would expect in a high-end hotel in this part of town. Excellent concierge desk. I recommend this hotel. October 16, 2012
Rated 1 out of 5 by My worst stay ever in this hotel Poor service from unfriendly staff. Did not felt welcome at all. Cold and noisy room. Multiple errors on the invoice. October 16, 2012
Rated 2 out of 5 Disappointing The room was old, with precarious heating system. Shower was always either too hot or too cold. No recognition of SPG Gold status to get a better room. But the worst was that I was charged GBP 7.50 for making a short call to the SPG Customer Service. Hard to believe I had to pay more than USD 10 just to briefly speak to SPG given the fact I was calling from Sheraton! When I complained the front desk told me there was nothing they could do. I will not stay in this hotel again. October 15, 2012
Rated 1 out of 5 by Bad hotel Poor room maintenance. Shower, room temperature and outlets did not function properly. Tiny room. Didn't appear clean. Very musty. October 14, 2012
Rated 3 out of 5 by Perfect location to explore london whilst the location is perfect a 3 min walk to the green park tube - the hotel itself is rather old & tired & needs a make over - reception is at the back of the hotel so a long walk through a tired lobby area & then the garden court to get to reception, the business centre is not good - paying 5pounds for 15mins on ridiculously slow internet is not on for a business hotel - rooms are quite generously sized but furniture is old - not good sound proofing as depending on room location noise from lifts, plumbing etc can be heard October 13, 2012
Rated 3 out of 5 by This hotel needs upgrades I was greeted with a non welcome, welcome. Our rooms were not ready, told one hour, when we returned one was ready the other took another hour. I was told they would call me when it was ready but they didn't. One elevator worked but the othere didn't. The one that did tried to close the doors on me. The floors in the halls and rooms squeaked so lould I thourght I woould wake everyone. October 13, 2012
Rated 1 out of 5 by Disappointing We checked in on October 6. Our reservation was confused with someone else and took quite some time to straighten out. At 4:30, our room was not ready and we had to settle for a different room. Only one very slow lift worked. The original room was very small, dirty and totally unsatisfactory of the Sheraton brand. We were moved to an Executive Room the next day which was much better, but overall we had a poor experience. This is our third stay at the Park Lane, and every time it gets worse. We stayed on points, I would never pay to stay in this hotel. The hotel needs to be closed and completely refurbished to bring it into the twenty-first century. October 12, 2012
Rated 2 out of 5 by .Needs improvement When I am in London I am staying to another Starwood hotel, and with my disappoint this hotel does not match the Starwood Standard. Considering that I stayed at this hotel for a full week I was expecting a room where a person can work or relax. My room was exceptionally small, seating at the desk required to move the nightstand. The air intake for the A/C is located inside the closet, this mean for works properly the door needs to be open, however this is inconvenient as the automatic light will be on. The door to the bathroom cannot be open in full as it stuck with the bed. I reported the A/C controller was not working to the front desk, but it was not fixed, maybe if the supervisor will read this can be fix, room 716. One of the elevator was out of service from the second day of my arrival and it was still out of service when I left. The front desk did not recognized my status has normally happen at the other Starwood hotel, no newspaper etc. October 12, 2012
Rated 4 out of 5 by A pleasant stay Expectations are always high at this class of hotel and the Park Lane does not let you down. Having said that I do find the rooms a little on the small side and having to ask for tea/coffee making equipment is a bit of a pain. Overall though a highly recommended hotel. October 11, 2012
Rated 4 out of 5 by Still a great place to be. Quaint and in many ways a hotel in need of a bit of love....but I would still recommend for location, service and food. Staff are on the whole friendly and attentive, 'Citrus' is an excellent restaurant and the location is second to none. October 11, 2012
Rated 4 out of 5 by Texan visits London The hotel was very nice. My first room was exceptionally small. It was conveniently located close to my son's family Junior suite, but I could barely navigate around the bed.. I requested an upgrade and was moved the following day to a lovely executive suite.. Texans are used to wide open spaces. The breakfast restaurant was very nice. That is the only time we ate in the hotel except for the lobby bar which really did have very confusing and disruptive service for cocktails, but was a very comfortable place to sit for coffee in the morning. There are a lot of restaurants and shopping near by so it is a great location. Mayfair is my favorite part of town to stay. October 10, 2012
Rated 3 out of 5 by In need of serious Reno I love hate this hotel I really like the hotel but the hotel really needs a reno. Had to change rooms they upgraded to a nice room but when I got there the smell of the disinfectant was so strong Icould not handle it. The other room was not bad but the heat was not on so they gave me a small heater. I really like this hotel great location good service and like I and love the palm court. PS one of the best high tea in London October 9, 2012
Rated 2 out of 5 by below expectation Agressive reception staff. In 30 years of travelling for business I've never had a room that had a bath tap attachement instead of an actual shower. Breakfast was cold and poorly cooked. October 9, 2012
Rated 1 out of 5 by Worst SPG Experience I have ever had After putting me in the smallest room I have ever seen I asked to move to a different hotel. They would not allow me to move without a penalty even though I was going to another SPG location. Instead, they gave me a larger room with a "King Bed"; a king bed is two beds pushed together. Whoever rated this hotel as category 5 is really at fault. Housekeeping slammed every door they opened. October 9, 2012
Rated 3 out of 5 by Great location need renovation Excellent location needs heavy renovation needs better ventilation Great staff, very helpful October 8, 2012
Rated 2 out of 5 by Good front of house, poor standard rooms Although this was a five star hotel, and the facilities and front of house is excellent. The quality and standard of the room and bathroom was poor, I have stayed in local bed and breakfast with much better standards of room October 7, 2012
Rated 2 out of 5 by Room needs an overhaul The room I stayed in was very tired and needed a refurbishment and overhaul. The bathroom looked like it was something straight out of the 50's. The free standing airconditioning unit also cheapened the experience. October 7, 2012
Rated 5 out of 5 by THE FINEST PAD IN THE LAND. I'm certain that if The Queen didn't reside at Buckingham Palace while in London Town she'd be resting her royal head at The Park Lane. Bravo and Blessings to the staff and management for providing everything anyone may need for a truly delightful stay. My beautiful wife and I are already looking forward to a return visit. The Park Lane ROCKS!!! October 7, 2012
Rated 4 out of 5 by This hotel has great people A very pleasant stay with very friendly staff I'd recommend the breakfast it was delicious October 7, 2012
Rated 3 out of 5 by Mixed feelings about this grand old London hotel The location of the Park Lane is very convenient. It's lobby bar is grand and beautiful, but the hotel does not live up to the grandeur of the lobby. The only recognition for SPG status was the offer of 250 additional points or free wifi in our room. They do not upgrade your room, even if there is a room empty, unless you pay the difference. I watched this unfold as we were checking in with another SPG customer. The staff is cold and unwelcoming at the desk, and aggravatingly slow. The hotel is woefully understaffed. Our classic room was on the small side, and this was exaggerated by the oversized furniture, however the bed was very comfortable. The wall to wall carpeting was badly stained. The bathroom had original fixtures which were charming but did work well. It was almost impossible to regulate the temperature using the two knobs, and when you flipped the shower handle, the temperature changed again dramatically, and you risk getting burned with the scalding hot water. There is no public area to sit, the lobby bar was not inviting, unless you were purchasing a drink or high tea. In London, we were on the go constantly so this was not such an issue, but we did feel awkward when our friends and family came to meet us at the hotel and there was nowhere for them to sit and wait for us to come down from our room. October 5, 2012
Rated 5 out of 5 by This hotel has a great location On arriving at the hotel the concierge immediately came out to help us with our luggage. We stayed 3 nights at the Park Lane Hotel. Incredible location, lovely room, wonderful and helpful staff. October 5, 2012
Rated 3 out of 5 by Tired Old Lady ... Great Location Yes, this is beautiful old hotel, but it is in need of a serious make over. It looks tired, and the bathrooms are just old and dingy. The Palm Court bar is nice, and the bar servers are all really great. Though it is strange to have new guests walk through the tea service with luggage in tow. (there are 2 entrances to the hotel, but the Court is off the main street and reception is off the alley entrance). Housekeeping was merely adequate and did not remove used cups, etc. so we ended up with quite a stack after a few days. Bracewells is good for breakfast. Concierge service is spotty. NOW, all that said, it is a great location right across from Green Park. Just wish they would remodel a bit. October 4, 2012
Rated 2 out of 5 by A disappointment I stayed at this hotel a number of years ago and was very pleased. it is clear, however, that they have not maintained the hotel at all over the years. From the dingy lobby to the dirty hallway carpet, it did not bode well for our stay. The guest room was a complete letdown; dirty walls, cracked tiles, sink and tub; filthy grout and windows. The furniture in the room was completely mismatched and in very worn condition. A true disappointment for abrand October 2, 2012
Rated 3 out of 5 by Unhelpful staff for Gold Member What is the use of a Gold membership, when staff will not honour a complimentary upgrade. I check in, was told the hotel was full, but an upgrade could be bought for 80 pounds per night. He number of stays to reach the gold level is quite pricey and this is my third time as a gold member I have not been offered an upgrade..the gold membership is not useful October 2, 2012
Rated 1 out of 5 by Shameful Experience You would definitely expect better service from a Sheraton hotel. this is the worst I have seen. October 1, 2012
Rated 2 out of 5 by Dismal I selected the hotel based on its location and my long association and gold status with SPG, What a mistake! Request for an early check-in after an overnight flight from the USA, ignored. Disinterested personnel at reception. Probably the most dismal room I've stayed in for a long time: limited natural light, poor facilities - not even a working power point for American devices. Very sad. September 30, 2012
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