Rated 4 out of 5 by NigelB Return stay
I hadn't stayed at the Sheraton Centre in a while, due to the location of my activities in Toronto not being close to this hotel. I'm very happy we decided to stay here over a recent weekend.
Arrival was quick, given room options and got a nice room on an SPG floor looking downtown. Hotel was bustling, but the common areas were always clean and well looked after.
Had one meal here and the food service was excellent.
Overall a very pleasant stay and I will be back - just not as long between visits this time!
October 17, 2012
Rated 4 out of 5 by Cordraconis Pretty good, but...
While some staff were very attentive, others - particularly BnB were a little slow. Prices in BnB were also high, relative to other nearby outlets / restaurants. The hotel itself was pleasant enough, but a tad difficult to navigate around. The lack of restrooms on the main lobby floor was quite strange - some distance needed to be travelled to find one on another floor! Overall pretty good, but could do with just a bit more zip to give it the 'wow, that was a great hotel to stay at, I want to go back there'...
October 31, 2012
Rated 3 out of 5 by Marrick Club Lounge at Sheraton on Queen, Toronto
Room not great - door broken between bedroom and sitting room and room needed a major refresh.
Just a shout out to the folks in the Club Lounge who looked after us so well on June 17 - my son's pre-university grad get together was there and Blesilda Pagaoa was instrumental in making our hour in the club lounge wonderful. The other staff there that evening were so accommodating and helpful - they were awesome!
June 23, 2014
Rated 4 out of 5 by VenusRising Slept like a babe.
Thoroughly enjoyed the room. It was clean and comfortable with terrace access for those that came to visit whom smoked.
I did not appreciate being awakened early by construction staff or the constant smell of ammonia from the work they were doing, but it was a small price to pay for the perfect location to venues I was attending.
July 9, 2014
Rated 4 out of 5 by Pat7 True hotel experience
I had troubles with this hotel in the past and was never too keen to come beck, the big reason I did was for location.
My last trip had to change rooms due to a problem but the staff was accommodating and friendly.
I had to change rooms again this trip and still had an uncomfortable experience... I was ready to write off this hotel and stay somewhere else for my next visit until I checked out.
For the first time here the gentleman asked if I enjoyed my stay, I was frank and explained what happened... Without even blinking he offered to make things right and did so with professional courtesy,
He ensured my future visit.
Big hotels like this have there problems, 43 floors x how many rooms ensures this... Things can go wrong it is how the staff react that makes a true difference.
January 25, 2013
Rated 4 out of 5 by Michael459 Lots to do in Toronto
We got checked in quickly and headed to the pool. We were surprised the pool bar was not open. Last year it was closed for renovations and this year not open at all. With a full house and packed pool deck it would have been great. We were able to order from room service but this look a long wait for delivery. I hope during our next stay the pool bar and BBQ will be open.
July 2, 2014
Rated 1 out of 5 by private disappointing
I was very disappointed by my experience at this hotel. There was no wireless internet in the hotel rooms, which is surely a standard amenity in today's business world; I had no hot water one morning and had to take a cold shower; and on two nights in a row, extremely loud parties were held in the room next to mine, and while security responded when I called, these events severely disrupted my sleep. (Both nights, after I called security and the party was shut down, it resumed within an hour and I had to call security a second time.) I was very surprised by all of this as my prior experiences with Sheraton and Starwood hotels in general have been extremely positive. I hope that you will work to bring this hotel to the standard that is generally associated with the Starwood name.
October 27, 2011
Rated 4 out of 5 by Sunshine1 Great Location
For an early Christmas present I brought my Mom to Toronto to stay at your hotel, go to dinner and see War Horse. Also there was the nostalgia side b/c my Mom lived in the area when she was a teenager and she could point out what used to be there versus what is there today. It was a great getaway although short, and will have good memories of the fun we had here! Your location is within walking distance to yummy restaurants, amazing theatrical productions and a safe feelting while out and about. Thank you!
November 7, 2012
Rated 4 out of 5 by FlowerladyM Will come again
This is the second time I have stayed here. Both times have been excellent. Staff are welcoming, a good choice of food, rooms are comfy with wifi and tv. and any directions for places to see are given willingly from any member of staff. all in all very relaxing.
July 15, 2014
Rated 3 out of 5 by Tavo Trip to Toronto
My kids love the pool, but due to the Jamaican Festival in the city, the pool was over crowded. My kids could not enjoy the pool. The noise level during the night was unacceptable, I thought I was back in a College Dorm, I had to request a quieter floor. The location of the hotel is exceptional since you are close to the main streets in Toronto's Down Town area. I ,also, didn't know I had to pay an extra 50 dollars a night for my Car's stay. I hope my car rested better at night Especially the first night.
August 14, 2012
Rated 4 out of 5 by Lovemykids Great location in downtown Toronto!
This hotel is excellent for location...very close to Eaton Centre shopping, dining, entertainment & more! Room was clean & comfortable. Unfortunately that's where it ends in excellence...each time we stay here we are disturbed numerous times throughout the night! Loud, obnoxious and I can only presume drunk people were running in halls, banging doors, blasting music & being noisy in their rooms. These people are being very inconsiderate of others. I don't recommend this hotel if you want a peaceful sleep!
January 28, 2013
Rated 1 out of 5 by D2154 Still problems
All of the guests in our party reported TV signal loss. Others reported door locks not working correctly, broken remotes, etc.
Our meeting room still had garbage in it from our meeting in June.
July 19, 2014
Rated 3 out of 5 by JoDun had better
Have not been to this Sheraton for a few years and found it very pricey and a little run down. I miss room service, but love the convenient downtown location, and found my bed lumpy and saggy in the Richmond Tower.
July 18, 2014
Rated 3 out of 5 by THPA Issues Resolved
There were some booking/billing issues with our reservation. Happily, by the time we checked out, they were resolved. The error in our reservation, made as part of a conference (ASTM) was clearly on the part of the hotel, however their initial reluctance to accept responsibility for the error caused unneeded frustration on my part.
Food service was clearly overwhelmed during peak times.
June 26, 2014
Rated 4 out of 5 by Jackie99 Lacking quality in only one ESSENTIAL item.
I always write the reviews when my husband and I stay together. The only disappointment was the lack of quality in the toilet paper. It was the worst I've seen for a long time and I have travelled extensively. I search Georgia Pacific's packaging and nowhere could I find the country of origin. I'm convinced this horrible product was made of "mixed" content and sourced somewhere offshore If our stay had been longer than one night I would have purchased my own. Next time I will bring my own toilet paper.
January 13, 2013
Rated 4 out of 5 by Zilmo If you want a cold room to sleep in, find another hotel
The room was lovely, with a fantastic view of Toronto City Hall, and just a block away from the Performing Arts Centre, where ballet and opera are performed.
The hotel is also close to most anywhere in central downtown, within walking distance of the AGO, Chinatown, the Aquarium, etc.
The one feature that wasn't great was the fact that I couldn't get the room temperature any lower than 18.5, so I was a bit too warm for a perfect night's sleep.
June 2, 2014
Rated 4 out of 5 by Pirate187 Late night access poses a problem.
We were attending a formal event in a building less than a block from the hotel. When returning to the hotel late at night, none of the entrances at that end of this very large hotel were open. Although there were keycard scanners at each of the doors, none of them worked. We were approached by more than one street person while we tried in vain to get into the hotel and felt threatened. Apparently, only the door in the "motor court" is accessible at that hour. However,here is no signage ... not safe.
December 11, 2012
Rated 3 out of 5 by Nickname1234 Average
When we arrived, the bathtub was a few inches full of water like housekeeping forgot to unplug the bathtub while cleaning. There was also hair and lint in the bathroom sink like housekeeping forgot to rinse the bathroom sink while cleaning. The hot water faucet inexplicably did not work on our last day. The wallpaper was peeling in the bedroom. Throughout the night, there was opening and closing of doors in the hallway which we figured out came from 2 hotel closets that the hotel staff was accessing.
February 24, 2013
Rated 4 out of 5 by Wmoose Lovely staff
This facility is in a fabulous location in downtown Toronto and the staff are outstanding.
My only issue was that the cable from the window washer was right smack in the middle of my window, a minor obstruction of the view. Having said that, I'm sure that if I had asked to switch rooms, there would not have been a problem! The beds didn't have that sink-into fluffy feel; a bit more austere. But the cleanliness, the friendliness and the atmosphere was wonderful! Definitely would go back!
April 8, 2014
Rated 4 out of 5 by Tara26 Pool Area Reno
This was my third time at Sheraton Toronto, and enjoyed my stay-cation, however, I was very disappointed that the pool area was reduced due to outside cleaning.
The pool bar and music are fabulous and was upset when we arrived to the pool to find them blocked off and unavailable.
Room service was available by the pool however was incredibly expensive.
Hopefully the pool area was just shut for a short period, as I am hoping to come again to try and have the experience my husband and I were going for.
June 25, 2013
Rated 2 out of 5 by Veronique50 bad experience
I am sorry but this hotel is not to my standard nor to SPG one, I believe
July 24, 2014
Rated 5 out of 5 by Cindy08 Clean and comfortable hotel
Clean, comfortable room. Great view of City.
July 24, 2014
Rated 1 out of 5 by CarolynStig Best days are behind it
This hotel was run down. The carpet in our room was very stained, there was dust on all surfaces, a hand print on a mirror was there when we came and there several days later when we left. There was no wifi in the room, a major disadvantage, and getting a cab on weekend nights was difficult with no help from the staff. Also, they had signs up in the room asking us to keep our curtains shut all day due to work being done on the windows. We won't stay at this hotel ever again.
April 29, 2014
Rated 5 out of 5 by karedaw excellent stay
we had a wodnerful stay in July. The room was comfortable and clean. The pool was great fun for my kids. We will come again for sure
July 21, 2014
Rated 1 out of 5 by Tone0808 Terrible Accounts Receivable department
I stayed in the hotel on June 29th until the 1st of July.
I was charged an extra stay on my friends credit card. We booked rooms together but put two separate credit cards on the bill. Unfortunately, he was charged for both rooms which is totally incorrect seeing how we paid cash when we left the hotel for our room.
This issue has been ongoing for several weeks now and still nothing has been resolved by the hotel.
I would not recommend staying at this hotel due to unstable and incompetent staff
August 20, 2013
Rated 2 out of 5 by guestfromOntario Frustrating stay
This stay did not start off on the right foot. I was assigned a room - went up - and the key did not work. The yellow and red light went on. Had to returned to reception and went to the male front desk clerk and was told bluntly that he was busy. I had to join the line once agin. Fortuneately the female clerk beside him overheard and she took on the issue and redid my key card properly. The TV remote acted up Also. Buffet breakfast, while acceptable,is one of the most expensive of any hotel - $27.
December 22, 2012
Rated 3 out of 5 by MWB59 Unruly Guests
My wife son and I happened to stay during the "Carabana" weekend and on the Saturday we were repeatedly woken up as late as 3 in the morning by loud, intoxicated guests in the hallway. Even on the Sunday night there was loud hallway activity long after midnight. Staff were apologetic and attempted to put in place extra security and even fines for unruly guests but they should either group the "celebrants" on the same floor or the hotel needed far more effective means of controlling unruly guests.
August 12, 2013
Rated 2 out of 5 by ALEX Unsatisfactoy
Upon arrival this following weekend my guest and I were shocked at the mile long line up in the hotel lobby to check in. After counting about 50 parties in line we had to wait in the line to check in for 45 minutes. After missing our dinner reservation we ate in the hotel lobby because our room was not available for another hour! The reservation assistant said to come back in an hour and after returning I found out that our room was still being cleaned at 6:00 pm. She said we would have to wait and I therefore asked her if there was another similar room available, after looking there was a room! I am disappointed that I had to ask and bring up this idea myself. The staff did not meet my expectations and didn't seem to do anything in their power to get me checked in. -Disappointed customer
February 26, 2013
Rated 5 out of 5 by Marrick Outstanding
I stayed at the Sheraton for a work conference and I would go back time and time again. The service I received was incredible, the staff were so accommodating and friendly The facilities are great, the pool was perfect and the location ideal..
July 13, 2014
Rated 5 out of 5 by lydonone family getaway
We absolutely love this hotel. Staff are helpful, friendly, quick to meet needs. The indoor outdoor pool is lovely, especially when it is cold outside. Central location, we walked everywhere, excellent beds. Our plan is to use the hotel as a home base to do tourist things, but we are quite happy to stay in the whole time. There is enough to do in the hotel to keep us entertained. Plan to go again in a couple of months. Club Lounge is an economical choice. Beautiful atmosphere. Children loved it.
October 28, 2013