Rated 4 out of 5 by Mickie39 conference site
The facility was good, most enjoyable. The two conference lunches were held here as well. They were understaffed substantially, which made staff late to next meetings.
February 21, 2014
Rated 3 out of 5 by GremReaper LCUL Convention
1. Beverages at the Pelican Bar are overpriced.
2. The meeting rooms were hot.
3. My room was set to 65 degrees but I doubt that it got below 70.
4. The toilet flush was slow and more often than not, it took several flushes.
The staff was very, very good.
August 5, 2013
Rated 3 out of 5 by kingdom188 No one cleans the room until I call
Staying there for a whole week. Cleaning staff didn't clean the room until I called. After complaining at front desk, even though manager said she's going to follow it up, cleaning staff still didn't show up the next day. I had to call every morning.
October 27, 2013
Rated 1 out of 5 by NotReady Terrible Service
Our check in time was promised at 1:00 pm. We were told the rooms were not ready and we would be called when the room was available. I received a call at 5:07pm.
February 21, 2014
Rated 4 out of 5 by Ready sinks while washing hands
Bowl too far away from front edge of counter especially on 3rd floor for convention area. Men's tie drags on wet counter while leaning forward to wash hands. Very poor design.
February 14, 2014
Rated 2 out of 5 by Herman59 AAUW Convention
Great hotel - it met my expectations in every way, except one - Why is there no refrigerator? It would have been lovely to have been able to chill our water. Yes, there is ice available, but we could chill only one bottle at a time in the ice bucket.
June 25, 2013
Rated 2 out of 5 by Licia Change for the worst
There was a shoe laying between the beds in our room, trash on the floor and the bathtub was dirty.
March 9, 2014
Rated 5 out of 5 by DanceMan Very Nice Hotel
I was in New Orleans for Business. I had a vey good stay overall. The elevators are a bit noisy, so try not to be too near. Speaking of elevators, the new technology makes using them a bit tricky as first, but later the efficiency is quite evident.
June 16, 2013
Rated 5 out of 5 by navyperson Excellent location and very comfortable
Great location to walk to the Quarter -- and all the good restaurants. Appreciate the bed and the room size and view. Very modern, very comfortable after a day of sightseeing. Highly recommend it for a trip to New Orleans.
December 31, 2013
Rated 4 out of 5 by Defensor Green Option
Was not explained well at check in. While I agreed to no linen change for 2 days, I thought there would still be room cleaning. There were no replacements for coffee nor toiletries. This is not the same situation in hotels of the same caliber.
October 1, 2013
Rated 4 out of 5 by Eagle123 Great views of the river!
A very nice hotel, close enough to the FQ to walk but far enough away to not be affected by the chaos.
The downside: For the price of this hotel it would have been nice to not have had to pay such a high additional fees for internet service.
October 7, 2013
Rated 4 out of 5 by flixx did not like elevator call system
very nice hotel.
I do not enjoy paying for wireless internet access.
I also did not like the elevator call system that has been implemented.
Otherwise helpful staff and nice proximity to restaurants and other visitor sites in New Orleans.
October 7, 2013
Rated 4 out of 5 by Egypt Great location, central to everything
I stay here whenever I come to town. It is in walking distance to everything, including the French Quarters, convention center, super dome.
February 22, 2014
Rated 5 out of 5 by Howie84 WOW! in New Oerleans!
The Sheraton New Orleans was simply a great place to stay - the staff was marvelous to us, helped us enjoy our stay to the fullest! Smiles greeted us, and helped us on our way. We would recommend this hotel to everyone we know!
November 5, 2013
Rated 4 out of 5 by Ray35 Ray's Review
Great location and great hotel.
March 15, 2014
Rated 5 out of 5 by MC26 Consistently good!
I spend more time in SPG hotels than anyone should and I have stayed at every SPG hotel in New Orleans and this is my favorite hotel for business. I have always been met with friendly helpful staff and I really like the location.
May 30, 2013
Rated 2 out of 5 by NOLASKO My tub was clogged and room dusty
I called the operator several times and even told the maid that the tub in room 3716 was clogged. They never did anything. The room was dusty and the glass countertops smeared.
January 23, 2014
Rated 3 out of 5 by JH41 Beautiful facility with some limitations.
Attended for business conference - could hear speakers in adjoining rooms. Can hear elevators from hotel rooms even if you are not by elevators.
February 10, 2014
Rated 4 out of 5 by Doug232323 Nice Location!
Loved my stay. My only issue is it took FOREVER to get hot water out of the shower. The shower needed to be run for a full 7-10 min before being at an acceptable temp.
January 26, 2014
Rated 2 out of 5 by shushky Rest up before you arrive
room was VERY hot, especially when trying to sleep at night. Rooms were very noisy, Hotel room doors closed were loudly so when people in other rooms were leaving it would wake me up. Got no sleep during my 2 night stay.
May 22, 2013
Rated 3 out of 5 by MarkUSMC Usually a Great Hotel
Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time.
September 23, 2013
Rated 3 out of 5 by JD2014 Stayed here for a work conference
While the hotel is nice, clean, and has a cool elevator system, it needs to work on communication and efficiency. My main complaint is that the conference I was there for had a 12pm deadline set for the hotel to deliver our boxes to set up exhibit tables and the hotel didn't actually deliver them until 12pm the NEXT DAY....after repeated attempts to ask for the boxes. I've never seen anything like it. They refused to go down without an extra service charge and even when we agreed to the ridiculous service charge, they still just wandered away and never came back. My organization missed a whole day of exhibiting because they just didn't want to do the work. The hotel made a ton of money off of this conference...so please do your job accordingly. Also, one day maid service just didn't come to our room even though the "do not disturb sign" wasn't out. We had to call at 8pm when we went out to dinner and ask for someone to come and bring towels/make up the bed. I would also like to say that room service is supremely overcharged. A 24% service fee PLUS $3 delivery fee. I got a plate of eggs and hashbrowns one morning with toast. and coffee...the final bill was over $40. The delivery man also opened the bill before he turned around out of my room to see if I had tipped extra. Finally, I have a hard time with the valet and bellhops pulling out wads of cash and counting them in front of customers. We tip for good service. Not because you expect it.
April 1, 2014
Rated 5 out of 5 by PDubinLA Great Location & Service
Great room furnishings. Staff was very helpful and friendly - first time in NOLA and its a fun and friendly place. Only issue was that the remote on the flat screen was a pita. But then again, wasnt at the hotel much.
June 8, 2013
Rated 2 out of 5 by mmchoco Problem on Keys and Cleanliness
I got so many unsatisfactory experience at Sheraton New Orleans.
1. Card Key: may troubles. NOT ONLY ONCE, I had to come back 3 times to change the card key and also the door handle itself had problem. the security and engineer told me to fix until I come back, it was not fixed even at 9pm when I was back. It was so frustrating to face this issue when I am exhausted from long work. Not only me, my assistant (room: #2701) and 4 of my clients had the same trouble. Also, we observed other guests had to come back to the front desk for the same problem
2) Cleanliness: do you tell your house keeping to wash and clean the bath tub? it was awfully dirty. I had to wash it by my self every night. Also, even I called guest service to clean my room while my absence, it was not done when I was back around 6pm. More things: house keeping forgot to leave tea bags, new cups, to dump the trash, etc. I think you should also educate /train your housekeeping staff to say at least "Good morning" or " Hi" when they see the guest in the morning. also, they shouldn't use their cell phone while working.
November 21, 2013
Rated 5 out of 5 by lld724 Conference Stay
Excellent service,clean rooms, and friendly staff. My only suggestion is that the Rhythms Room temperature needs to be warmer! Other than that, the Hotel exceeded my expectations! Thanks for a pleasurable stay.
October 23, 2013
Rated 3 out of 5 by MixedReview Mixed Review
Checkin was at 3pm. I arrived shortly after 5pm and they still did not have my room ready for me. Check-in line was very long, and had to stand in that twice due to room not being ready. Then was also told that there no microwaves available for my room (even though I had requested it in my reservation), and no courtesy microwave availalble that I could use anywhere in the hotel. This was very inconvenient since I'm on a special diet. Ended up having to eat/drink everything cold. Rooms were clean, and we had the option of putting out a 'go green'
sign which told cleaning that we didn't need anything....and we were to get a $5 gift card for each day we did that. I did all 4 nights of my stay, and received only 2 cards. Another person in our party did not put the sign out as she wanted her coffee supplies refreshed every day. Her room was never cleaned, but she did at least get a $5 card each of her 4 nights. She had to call to the front desk to request coffee supplies. The program idea is a good one, but only if the cleaning staff actually follows the rules as layed out.
July 1, 2013
Rated 2 out of 5 by dani2678 Below Expectations
The stay as a whole was below par. First we arrived to a warm room on a hot day and it was down hill from that point. I turned down the air to 65 and left for 7 hours. When we returned the room was slightly cool. The bellhop assisted us with the A/C system but ultimately the room never cooled below 75. Unfortunately, it was 1am when I woke up, due to the heat, and found my family clammy. Then they have the concierge that was less than friendly when we asked for suggestions for local restaurants. Finally we have the pool area. The pool is small, only has one light that works in the pool and no lighting outside the pool. The area in general appear run down and neglected. I did share these concerns with the manager on duty at check out and he offered me 1000 reward points. I soon found out per a SPG operator that 1000 pts won't do anything. It takes 3000-5000 pts to even have a comp stay. So I was then comped my valet parking. This stay was to much hassle for me. Not worth the $160 a night. Wouldn't even go back for a free stay....not that they offered!!!!! Two thumbs down!
August 3, 2013
Rated 5 out of 5 by Jhami Great place to stay in NOLA
This is an awesome hotel. It is close to the quarter and the CBD. The staff is attentive and capable. Since it's recent remodel it is a clean comfortable facility.
January 20, 2014
Rated 4 out of 5 by Gary846 Great location
Our second stay at Sheraton in New Orleans, we enjoyed the location and view of Mississippi River from our room. The service and accommodations were excellent. We would stay there again and recommend to others.
July 31, 2013
Rated 5 out of 5 by Albee429 This hotel was very comfortable
I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing.
August 11, 2013