Rated 3 out of 5 by MN2013 Great Bell Staff
Front desk unfriendly. Bell staff was great! Rooms were a big dissapointment. Elevator was broken our whole visit 3 days. Restaurant Rum Fire was great. Photos are very misleading. This is defintely NOT a 4 star hotel. 3 stars is generous.
August 19, 2013
Rated 4 out of 5 by Bun58 Ideal location
Our family of adults spent 2 nights/3days enjoying the beach. Only a little disappointed by the damp smell of the 1st floor ocean wing rooms. Otherwise, staff was helpful and kind, particularly the folks at the activities desk by the pool
October 23, 2013
Rated 3 out of 5 by CPAMARC Don't expect luxury
I read this hotel was renovated. I had high expectations given my experience at the Sheraton on Maui. This is not and will never be that hotel. I did not see where the dollars were spent. The lobby was new but nothing else seemed refreshed. Our first room was very small. The bathroom was very small and very much like a motel bathroom. It was a Garden Room on the 4th floor. The big problem was the A/C unit, which sounded like a jet engine. We complained on night #1, they said they would have engineering look at it. Problem was not fixed. We complained again. The front desk informed us that this was a "new" A/C unit and are much louder. So, they knew about this problem but yet did not move us when we originally complained. This front desk clerk, immediately changed our room to one with a quieter A/C unit and credited our resort fee for our entire stay. That was much appreciated.
The resort area was small but it was not very busy, so finding a chair was never a problem. The pool is also small but the beach is right there. Can't complain about that.
October 12, 2012
Rated 5 out of 5 by pukashell Perfect
wanted a quiet, relaxing place to spend a week together, and got more than we could have wished for. Staff was great, room was lovely, property felt like "a friend's place" rather than a touristy resort. Loved it, will definitely be back.
December 30, 2012
Rated 4 out of 5 by MMgg Recent stay
The hotel has an excellent location with a good to excellent restaurant. The staff was very attentive and interested in our satisfaction. The partial ocean view could include noise from the pool below.
March 19, 2014
Rated 4 out of 5 by MDG1 Great Ocean front property
Very nice property, great staff, beautiful location, nice rooms.
Two recommendations to improve- Staff would have received 5, BUT ROOM SERVICE WAS SLOW AND POORLY EXECUTED.
Sink area in bathrooms need hooks for hand towels, cosmeticcbags
March 14, 2013
Rated 2 out of 5 by Fred Kind of dated
Internet not available in all locations. Redeemed SPG points and was only offered the cheapest room, which was way below our expectations. Was willing to pay for an upgrade but was told the hotel was full and nothing else was available.
March 17, 2013
Rated 3 out of 5 by KTLA Crazy refrigerator
It's ok since I needed the room for business meeting. There was a constant knocking which I thought was water hammering and slowly realized it was the refrigerator. It kept me up all night. The cost value ratio was too high for $paid.
March 8, 2013
Rated 4 out of 5 by backie Great location, great staff.
We had a wonderful time in Hawaii. The staff at this Sheraton was terrific and the setting wonderful. The hotel is not brand new but upgrades are apparent. The rooms allow a bit of noise from other rooms but the facility is very nice.
May 7, 2013
Rated 5 out of 5 by Greg Nice Get Away
If you in Kauai and looking for a nice place to enjoy the beach and south side this is the place. It has a wonderful ovean view and from the pool you can enjoy the ocean as well. The sunsets are one of the best we saw during our stay.
April 27, 2013
Rated 3 out of 5 by Cheryl50 Beautiful ocean views
The grounds are beautiful, needs new carpet in guest rooms, also the pool lounge chairs are very uncomfortable. When you sit up there is a bar directly under you which you sit on. Staff was friendly, food at restaurants was excellent.
April 13, 2013
Rated 5 out of 5 by Dennis007 Excellent Beach Location & Property!
The renovated room was fabulous!
May 20, 2014
Rated 5 out of 5 by AimeeEMT Great hotel!
Hotel was very clean and comfortable! Our check in was a little bumpy due to no rooms being clean so we were upgraded to a nicer room room with an awesome view. We had the best time ever and could not have asked for a better hotel!
August 22, 2012
Rated 4 out of 5 by Najs4 Beachfront stay
The property has a lovely location and beach amenities are nice. The garden area pool needs attention and was not a welcoming place. Food at the restaurants was very good. Exercise room needs some more equipment to meet all needs.
March 11, 2013
Rated 4 out of 5 by Craig 4th visit to Sheraton Kauai Resort
Great property, even greater staff. Only downside is the deterioration of the food offerings. On site Starbucks is a good addition, but the limited breakfast and poolside menu sent of off site for all meals after our first day.
May 9, 2013
Rated 5 out of 5 by AC12 Excellent Location
We really enjoyed our stay in an ocean front room in the quiet Building One. We loved the location of the resort and it is beside a great beach. The lobby area has a very relaxing, welcoming atmosphere. Hoping to return soon!
August 11, 2012
Rated 1 out of 5 by Dishpirate Misled
First off, I booked my room being told that it was going to have a view of the ocean. The pond in front of the hotel is not an ocean. It didn't have to be oceanfront but a view of it would suffice.
I called the front desk or reservations from my room not requiring a move but just to inform them of the mistake in the room booking. They transferred me to a manager who said we can take a walk to see other rooms she could change me to but I declined politely stating that I just wanted to inform her of what type of room I was told I'd be given. She said she would email me directly and to contact her for a future stay and she would upgrade my room at no charge. I don't know how long it takes for email to get to me but it's already been 5 days. I think emails from the island take a little longer on the WWW.
Other than that, the facilities were okay. Service at the pool was a bit slow. Having a 2yr old at the pool in the sun doesn't bode well for over 30minutes without service. We just wanted drinking water despite all the water around us.
Next time, will try the W.
August 20, 2012
Rated 4 out of 5 by RScwest Incredible location, mediocre service
Some of the staff were incredible and deserve high accolades. Others made the experience uncomfortable and awkward. Staff would say we have certain amenities and other staff would say we would not and place the blame on us.
November 29, 2012
Rated 4 out of 5 by mustang66 Rumfires is the week link in service
Food & sevice at Lavas was very good. Food service at Rumfires was poor . I saw empty beverages lacking attention often.
The staff seemed busy but not organized.
We recieved food that wasn,t prepared as the menue discribed.
October 24, 2012
Rated 4 out of 5 by Lori54 This hotel has great Views
We had two ocean view rooms. We got to open our doors and hear the waves crash and watch beautiful sunsets.
The free scuba lesson given at the hotel was super fun. We decided to try scuba out in the ocean after the lesson.
August 19, 2013
Rated 5 out of 5 by GP55 Comfortable, peacefull stay
The tropical gardens create a wonderful peaceful oasis away from the bustle of the main pool. Together with the very comfortable room, these create a easy, soothing and restful experience that left us feeling rejuvenated.
March 18, 2013
Rated 4 out of 5 by lca1614 Great location, attentive staff
I gave the hotel 4 stars solely due to the fact that the first half of my trip I was put in a room with two doubles when I booked a king. However, the staff was very friendly and attentive and the location is phenominal.
January 9, 2013
Rated 3 out of 5 by dave Forget Upgrades
We are Platinum Starwood owners and were disappointed in the difficulty in checking in as well as their inability to upgrade to an ocean view or ocean front room. It is our third stay there and our first difficult one.
April 23, 2013
Rated 4 out of 5 by JPK22 Great location
Great location. Rum Fire rest was dissapointing for breakfast. Lava rest had best Mai Tai on island with great fish tacos.
Fitness center is outdated and allows kids of all ages so impossible to get a decent workout.
November 30, 2012
Rated 4 out of 5 by John0525 Vacation that was a good value for money
Had a great deal from Orbitz as a package with a flight from Honolulu.
We stayed at Oceanview room #2305, with a view of bothe pool and ocean was fantastic, especially at night when the moon was shining on the ocean.
May 27, 2013
Rated 5 out of 5 by garf Tropical retreat
This resort has something for everyone. When I tired of the gorgeous ocean, I retreated to the private garden pool. Or I could relax on my balcony and enjoy the sounds of the waterfall, breeze, and birds. Awesome!!!!
August 23, 2012
Rated 3 out of 5 by weave33 Noisy room.
My wife and I reserved an ocean front room so we could enjoy the sounds of the ocean at night, but the mechanical equipment outdoors was so noisy we had to sleep with our door closed.
March 4, 2014
Rated 5 out of 5 by black1e room upgrades
we were on Kauai for two and a half weeks, we spent time at the Sheraton at the beginning of our stay and again at the end of our stay. Our room was upgraded for both stays. Beautiful rooms with fantastic views!
March 1, 2013
Rated 5 out of 5 by Mike04 Room Temperature
Our room 3401 did not have cool air so we had to switch rooms to 3105 and that one was better but not the best. The AC needs to be looked at in these rooms considering the temperatures in Hawaii all year round.
April 22, 2013
Rated 5 out of 5 This resort was awesome
Had a perfect room, beautiful view, staff very friendly and helpful with island information. Resort was very big, so not right on top of people but yet easy to socialize. Would deffinately return there again.
October 7, 2012