Rated 4 out of 5 by RScwest Incredible location, mediocre service
Some of the staff were incredible and deserve high accolades. Others made the experience uncomfortable and awkward. Staff would say we have certain amenities and other staff would say we would not and place the blame on us.
November 29, 2012
Rated 4 out of 5 by mustang66 Rumfires is the week link in service
Food & sevice at Lavas was very good. Food service at Rumfires was poor . I saw empty beverages lacking attention often.
The staff seemed busy but not organized.
We recieved food that wasn,t prepared as the menue discribed.
October 24, 2012
Rated 4 out of 5 by Lori54 This hotel has great Views
We had two ocean view rooms. We got to open our doors and hear the waves crash and watch beautiful sunsets.
The free scuba lesson given at the hotel was super fun. We decided to try scuba out in the ocean after the lesson.
August 19, 2013
Rated 5 out of 5 by GP55 Comfortable, peacefull stay
The tropical gardens create a wonderful peaceful oasis away from the bustle of the main pool. Together with the very comfortable room, these create a easy, soothing and restful experience that left us feeling rejuvenated.
March 18, 2013
Rated 4 out of 5 by lca1614 Great location, attentive staff
I gave the hotel 4 stars solely due to the fact that the first half of my trip I was put in a room with two doubles when I booked a king. However, the staff was very friendly and attentive and the location is phenominal.
January 9, 2013
Rated 3 out of 5 by dave Forget Upgrades
We are Platinum Starwood owners and were disappointed in the difficulty in checking in as well as their inability to upgrade to an ocean view or ocean front room. It is our third stay there and our first difficult one.
April 23, 2013
Rated 4 out of 5 by John0525 Vacation that was a good value for money
Had a great deal from Orbitz as a package with a flight from Honolulu.
We stayed at Oceanview room #2305, with a view of bothe pool and ocean was fantastic, especially at night when the moon was shining on the ocean.
May 27, 2013
Rated 4 out of 5 by JPK22 Great location
Great location. Rum Fire rest was dissapointing for breakfast. Lava rest had best Mai Tai on island with great fish tacos.
Fitness center is outdated and allows kids of all ages so impossible to get a decent workout.
November 30, 2012
Rated 5 out of 5 by garf Tropical retreat
This resort has something for everyone. When I tired of the gorgeous ocean, I retreated to the private garden pool. Or I could relax on my balcony and enjoy the sounds of the waterfall, breeze, and birds. Awesome!!!!
August 23, 2012
Rated 5 out of 5 by black1e room upgrades
we were on Kauai for two and a half weeks, we spent time at the Sheraton at the beginning of our stay and again at the end of our stay. Our room was upgraded for both stays. Beautiful rooms with fantastic views!
March 1, 2013
Rated 5 out of 5 by Mike04 Room Temperature
Our room 3401 did not have cool air so we had to switch rooms to 3105 and that one was better but not the best. The AC needs to be looked at in these rooms considering the temperatures in Hawaii all year round.
April 22, 2013
Rated 5 out of 5 This resort was awesome
Had a perfect room, beautiful view, staff very friendly and helpful with island information. Resort was very big, so not right on top of people but yet easy to socialize. Would deffinately return there again.
October 7, 2012
Rated 3 out of 5 by big24 Overall
Iwas not impress with my initial contact with the front desk. I was communicated in a condencing matter and she ask too many questions. i did enjoy the rum fire personnel and the enviroment. in the resturant
December 29, 2012
Rated 5 out of 5 by Tomc11 Awesome Experance
From even before we arrived at the hotel, our experience was fantastic. The concierge called a few days before our arrival and offered assistance on activities and even made dinner reservations for us. Upon check in we were greeted with customer service that was above and beyond friendly and helpful. They immediately recognized our SPG Gold status and gave us a long list of discounts and complimentary services. The concierge, Randi, called to follow up with us and after meeting with her she set us up on a snorkeling trip as well as offering us great advice on local places to go. Throughout our weeklong honeymoon visit, we were continually blown away by the friendly and helpful staff. It's not often that every single staff member you encounter is absolutely great. The hotel grounds and location were beautiful and our room was equally as impressive. After having a terrible experience the week before at the Maui Westin, this was an amazing trip. The Kauai Sheraton staff should give the Maui Westin staff and management lessons on how to treat their guests. We will certainly return.
June 9, 2013
Rated 2 out of 5 by DaveIL Recent stay
This hotel is ok, but not outstanding. The air conditioning did not work well enough and the room was consistently warm. Internet service in the room was also spotty. I would not recommend this facility
November 2, 2013
Rated 4 out of 5 by Debbie57 Hotel was great
The hotel was great and the staff exceptional!! However the additional resort fee of $30 I do not feel is appropriate. What the charges are for should be things that is provided by the hotel at no charge.
September 17, 2013
Rated 5 out of 5 by JimH This hotel has a beautiful oceanfront location
Recent renovations turned out great and added to an already beautiful hotel right on the beach near Poipu. Location is perfect. The staff were all very friendly and helpful. Checkin was a great experience.
February 10, 2013
Rated 4 out of 5 by MARIANNE SWISS
YOU SHOULD ENSURE THAT ONE CAN OPEN THE FRONT SLIDING DOOR THAT GIVES ACCESS TO THE TERRASSE. THE DOOR STRUCTURE WAS TORNE AND ONLY A STRONG PERSON IS ABLE TO SLIDE THE DOOR.YOU SHLD NOT OFFER SUCH A ROOM
February 21, 2013
Rated 4 out of 5 by DaleS Recognition
Although I wore me gold arm band, no one seem to recognize it and I always had to ask for my discount. That would be my only complaint. Ore wise, great hotel, beautiful location and outstanding people.
May 19, 2013
Rated 4 out of 5 by RhodeIslanders Very Nice Hotel
Hotel was great. Perfect location and nice surroundings. Staff very cordial and knowledgeable. Facilities top notch. Only complaint was Internet speed. Awful. Even with wireless router. Extremely slow.
April 25, 2013
Rated 4 out of 5 by OceanLover Romantic Getaway
I wanted to have a romantic getaway with my husband since we are both workaholics. I spent many days researching what hotel to stay at and I picked the Sheraton Kauai Resort because I wanted to have an Ocean Front room that was right by a sandy beach. The view was beautiful and exactly what I wanted. I don't like to spend a lot of money, so it was a big deal for us to spend extra on an Ocean Front room, and I wanted to make sure it was worth it. We drove around the entire island and confirmed that our hotel had the best beach, the best location, and the best view. I have now visited Oahu, Maui, the Big Island, and Kauai, and Kauai is my new favorite island because you can see the ocean almost the entire time from wherever you are driving. We would definitely return to this hotel. The only drawback is that the bathtub was small, old, and peeling, and the hotel looks a little outdated from the outside. Also, the food is pricey on Kauai and not as delicious as some of the other Hawaiian islands. I am super picky, so an overall rating of "Good" (4 stars) is actually a high rating for me.
November 4, 2012
Rated 4 out of 5 The island ambience of this hotel is great.
This is a great get away kind of place. The staff are great ambassadors of aloha. The staff, location and grounds of the hotel is what Hawaii is all about. I would definitely go back again.
December 17, 2013
Rated 4 out of 5 by Wolfi Restaurants
Main restaurant is to noisy to have a dinner.
the pool side restaurant is very dirty, tables are not clean, salt and pepper distributor are horrible.
Service is not aceppable for an Sheraton Hotel.
March 19, 2013
Rated 5 out of 5 by Moto529 Beautiful resort
This is by far the Best resort I have stayed at. The beauty is amazing and breath taking. Hotel staff was nice, courteous, helpful and prompt on service. I highly recommend staying here to anyone!
December 20, 2012
Rated 4 out of 5 by scott everything but....
I must admit that the facilities were very nice the bed was horrible! We did not get a good sleep at all while there. We did complain about the bed and all that was done was the mattress was flipped. That didn't help much. At night we tried to watch some tv until it was time to fall asleep but the cable didn't work. A tech came to our room to fix it and was there for about an hour. He ended up having to call another tech to help him out. My wife and I were really tired by this point and just wanted to go to bed but as I already stated, they were there much longer than anticipated. We ended up having a bug problem that night because the door was open for a while. I called the front desk to let them know we were having a bug problem. The room was sprayed the next morning when we left for the day. When we came back we had a message saying that the room was sprayed for ants. We didn't have an ant problem, we wanted it sprayed for a lot of the flying insects and some roach looking insects in the room. Aside from those problems, the staff was VERY friendly and courteous and willing to help us.
February 22, 2013
Rated 4 out of 5 by Gunn Outstanding service
Booked at very last minute (30 minute notice) and hotel was able to get my family 3 rooms the first night. Because of staying a week, the manager worked hard to get us 3 rooms next to each other.
January 10, 2013
Rated 5 out of 5 by Christy1835 Would never stay anywhere else!!
Our room was to die for! The view, the bed (VERY comfortable) The food was excellent and I want to be there again someday very soon. Great location, many amenities... Our room was just THE BEST.
March 8, 2013
Rated 5 out of 5 by MattJ Great end to our vacation
We only got to stay at the Sheraton Kauai on our last night on the island but we had such a great and comfortable stay we would definitely make it our home base on our next trip to the island.
September 5, 2012
Rated 2 out of 5 by Pam39 Not what we had hoped for
Returning to the Sheraton had been a wish of mine since 13 years ago when my husband and I stayed ocean front. Our only request was NOT to be on the non ocean side of the street. We were put on the non ocean side of the street, the farthest you can possibly be from either pool. We had an Ocean view in the distance beyond major electrical wires and the parking lot. The garden pool food area was closed with crime scene tape and had very few sitting choices. The towels were only available at ocean pool where people were allowed to save ALL lounges from 8 in the morning, all day. There was one chair in the guest room for sitting other person had to be on bed. No one returned our phone call for dinner reservations at Rum Fire- Pool restrooms ran out of seat covers and TP daily. They did fix our TV box very quickly and the maids were good and concierge was very helpful. The manager just made empty promises and claimed it was all because it was busiest time of year but we made our reservation in July. No sundries store available. We were not treated as Starwood preferred quests in my opinion at all.
January 5, 2013
Rated 4 out of 5 by aquajeffery wonderful place to stay on the island!
this is our second time stay in this location. and we also stay on the same ocean front room this time as well. It is amazing!
I will totally stay at this location next time I visit Kauai!
March 18, 2013