Rated 3 out of 5 by biehl uncomfortable bed
My husband and I have stayed in the Seattle Sheraton many time but this time the sheets on our bed were very very stiff and itchy. it was like they were starched. Also the bed was very hard
July 5, 2013
Rated 4 out of 5 by Jean30 Noisy doors and guests
The room was nice, and the bed and pillows were the best! However, I had very noisy neighbors two nights and had to ask security to intervene. The guest room doors slam and were a big annoyance.
June 18, 2013
Rated 5 out of 5 by Wildthyme Love the Chihuly throughout the hotel!
I received outstanding service from every department. The staff, from top management to the cleaning crew, was always courteous and genuinely helpful.
August 24, 2013
Rated 5 out of 5 by Tronic Excellent Stay
The check in process, and the staffs were fantastic, and the recognition and benefits of the SPG program are proudly displayed in this hotel. Great location too.
August 11, 2013
Rated 4 out of 5 by Canela great location and nice accommodations
Always enjoy staying here. The location is ideal. Got a little worried about all the hustle and bustle in the lobby, but was pleased that it was plenty quiet at night in my room. Nice and clean room.
March 1, 2013
Rated 4 out of 5 by Like2Walk Comfort in Great Location
Efficient, friendly and conscientious staff. Comfortable bed. Walking distance to waterfront sites.
September 16, 2013
Rated 3 out of 5 room ok, staff not.
Except for our friendly breakfast waiter (Mario) and one of the concierges (Lucie)who was pleasant and also gave correct information (others we deal with did not!) the staff was unpleasant and curt.
August 27, 2012
Rated 4 out of 5 by gregor Internet problems
The internet was not good at all. After every 4 or 5 clicks it would log out on me and then after a few seconds log back in. I could not run the reports that I needed to get done. Very frustrating.
February 23, 2013
Rated 4 out of 5 by Seattle13 Great view
We had a double booked but were asked if a parlor room was ok. Took it and the room was nice, but sofa bed horrible. Coffee in room awful with expired creamers 3 months past due date...
June 23, 2013
Rated 2 out of 5 by Ashok999 This hotel has very poor service.
I have stayed at many Sheraton hotels and rate this Sheraton as having the worst service . No one answers phone when you call for operator. I had to wait almost 15 minuted before some one answered.
October 7, 2012
Rated 3 out of 5 Starts at the door
When I arrived, the bell help seemed out of it. Not happy to be there...
September 23, 2013
Rated 5 out of 5 by Hawaii17 This hotel has everything you'd want
Great hotel--located close to every great city attraction; nice room; comfy beds; great amenities and friendly and professional staff. I will always stay at the Sheraton Seattle whenever I visit.
February 28, 2013
Rated 5 out of 5 by bb3019 Absolutely great except for internet
Nice hotel. Great staff, convenient location. The only negative was the internet connection- I needed to get work done and logging on to the office VPN from the hotel was extremely problematic.
December 9, 2012
Rated 1 out of 5 by Anu09 Poor customer service by the Hotel Manager
I had a very poor experience at the hotel front desk and extremely arrogant and rascist behaviour by the hotel manager in charge Ms. Kanoe. very much unlike Sheraton experience that I am used.
May 17, 2012
Rated 4 out of 5 by Suzie1972 Quiet Please
The only thing that wasn't to my satisfaction was the amount of noise the room doors made when they closed. I would think they could ahve some sort of braking system on them so they don't slam
July 3, 2012
Rated 5 out of 5 by ARIZ01 REBATE ON GREEN
This is an amazing program. Used it at the bar and coffee shop. It was like getting $15 off my room rate. But I had to ask for more toiletries and coffee. Can these items be left at the door?
September 5, 2012
Rated 4 out of 5 by BHAM October in Seattle
Great hotel and staff. Was impressed with Starwood lounge. A little disappointed that I was charged 4.11 for an in-room item when I didn't utilize any... overall a great experience however.
October 26, 2012
Rated 4 out of 5 by Kelly1234 Nice staff, thin walls
This was a very nice hotel and the staff could not have been nicer. However, the cleaning staff left dirty glasses in the room everyday and you could hear conversations in adjorning rooms.
November 7, 2012
Rated 4 out of 5 by Sonomamountain $11 for 12 hours of Internet access?
Nice hotel, very comfortable and great location in downtown Seattle; but seriously, charging $10.95 for an Internet connection (for up to 12 hours) at a $200+ per night hotel is ridiculous
August 24, 2012
Rated 5 out of 5 by Stevie01 Great location and comfort.
Really appreciated the offer to suspend housekeeping if not needed and the coupon to spend in the hotel. Made life a lot easier. Great to buy a light breakfast in the cafe in the lobby.
March 20, 2013
Rated 4 out of 5 by malamalo Check in staff
Not friendly and rushing.
October 1, 2013
Rated 4 out of 5 by lizw2006 Great stay in Seattle
The location of the hotel is ideal for business meetings at the Washington Convention Center and also for exploring the downtown/Pike Market area of Seattle. Easy to get around by foot.
February 17, 2013
Rated 4 out of 5 by horseman parking at the hotel
The hotel was very nice - parking expensive though - did not eat at the hotel as with growing children could not afford the menu.
Very close to all shopping and tours.
July 6, 2013
Rated 4 out of 5 by dref Excellent but beware parking fee
Except for the internet and parking fees, a great place to stay in Seattle. At one end of the monorail and nearby to stores and restaurants, this hotel struck me as highly professional.
July 16, 2012
Rated 4 out of 5 by NCtraveler61 My Seattle visit
Excellent choice for my stay during recent 5 day conference in Seattle. Conveniently located to all the downtown has to offer. Would recommend to anyone considering a stay in Seattle.
March 21, 2013
Rated 2 out of 5 by MLD610 bathroom
I dont care for a bathroom with NO DRAWERS to put things in! Then you have a bottom shelve of rungs where small stuff falls to the floor. WOW all mine for $250 bucks a night?? Come on!
September 16, 2012
Rated 5 out of 5 by JanGG Attached restaurant is terrific
The manager of the restaurant comped a lovely meal for me after my first selection fell short on Sat. Oct. 28th. It could have ended my stay badly, but she was wonderful! Great place!
October 31, 2012
Rated 5 out of 5 by Josieb Great Stay!
The Sheraton fit the bill perfectly for a one night staycation. It was a short walk to the market, and the room was beautiful and very comfortable. Overall a wonderful experience!
April 10, 2013
Rated 3 out of 5 by Weddingbound Great fitness room
The best parts about the hotel are central location, amazing fitness room, and pool with a great view; however, our bed had a huge divot making it very uncomfortable sleeping.
May 18, 2013
Rated 5 out of 5 by Flossflower First-time Stay in Seattle
The hotel was quiet and the staff friendly. Great location. Lot's of unique services--such as a flight check-in PC and printer to print baggage check receipt and boarding pass.
September 19, 2012