Rated 5 out of 5 by SedonaAlan BILLING ISSUES
The staff, the facility, the room, and everything was perfect until I reviewed my bill before checkout. I was billed substantially more than my confirmed reservation rate, which I do not understand. Even though I was able to show my confirmed rate in an email, I still felt like I had to fight with both the girl at the desk AND the resevation person that the girl at the desk was on the phone with (she would not let me speak to them directly) for over 20 minutes before the went ahead and did the credit. I do not know how it happened in the first place...
October 24, 2012
Rated 4 out of 5 by DND1 Do No Disturb
I left the Do Not Disturb sign on my door the entire stay and signed up for the "Green" program; meaning I didn't want my room cleaned. 3 of the 4 days, while I was at work, housekeeping entered my room to tidy up. What is the point of the "Do Not Disturb" sign if it's not going to be honored? When I inquired about it at front desk, the lady told me "the staff has to go in the room every few days to make sure everything is ok" No, the staff does not need to enter my room until I allow them to; or until after I check out. This 'practice' is inexcusable!
December 10, 2012
Rated 4 out of 5 by bettyblue222 Excellent Stay
We stayed at the hotel for one night so that we could go to Disney's Food and Wine festival and not have to worry about driving. The hotel is within walking distance of Epcot or there is a boat that will take you if you do not feel like walking. Cynthia (?) at reception was wonderful and really started off our mini break by being so welcoming. The room was clean and had every thing you could need. Over all I also though that hotel had good amenities and facilities. My only two complaints are that I think some of the decor is a little outdated (not such a big deal because it is clean) And the extra charges. $20 resort fee and $15 daily self park fee ($23 if you valet) I can understand paying one fee but I think two is a little excessive.
November 1, 2013
Rated 5 out of 5 by FryarJ79 Great Time!!!
My family and I have stayed at all the Walt Disney World Hotels and the Dolphin is now our the one we will stay at when we return next year to Disney.
April 7, 2014
Rated 4 out of 5 by EBOOM101 3rd stay here
Our third stay at this hotel and we brought my sister in law along- we were able to be accommodated by having rooms across from each other, but the room location was not where I would have preferred. We pay extra for a room with a balcony and an Epcot fireworks view and this time that was a bit lacking. I did not enjoy the 4th floor in the central elevators side. I was honestly expecting at least the 6th or 7th floor to enjoy the fireworks from, and while you could still see them it wasn't the usual excellence that I've come to expect from this hotel.
May 10, 2012
Rated 5 out of 5 by Dot63 Magical Week-end
Absolutely the best week-end at Disney ever. The hotel is fabulous, the character breakfasts and dinners are awesome. The pools are extremely clean, all the restaurants have excellent service that we were dining in. The room was great with a little balcony for that morning coffee. Will definitely return to the Dolphin. This was my second trip and I will be returning.
March 24, 2014
Rated 5 out of 5 by Quads Couples Getaway
We have 5 children so when business took me to orlando for a few days I decided to fly my wife down to join me. We checked into the Dolphin during the Epcot Wine and Food Festival. Perfect place to stay and perfect entertainment nearby. Although Disney is right outside the door don't forget to experience the magic the Doplhin offers with it character dining, delicious Sushi Bar, and other scrumptious dining options. Really perfectly situalted between wonder and wonderful. My entire families preferred location for both Disney and just having fun.
November 19, 2013
Rated 4 out of 5 by Seab67 Safety Drill Inadequately Anticipated, Managed
One of the two days I stayed at the sister facility (Swan) to the Dolphin turned out to be the one day each year they test response to power outage in the Swan from 2-6AM. Not a problem unless you rely on a CPAP, which requires electricity.
Slipping a notice and a glow stick under the door late the afternoon of the test reflects mediocre attention to customer service on the part of the Swan, as opposed to addressing the issue at the front desk at checkin. They moved me to the Dolphin for the night, which meant I had to pack everything for the move, transport everything to the Dolphin, about 200 yards away, unpack in the backup hotel that evening, then repack AGAIN and lug all my baggage back to the Swan for the Friday morning meetings. This is a classic case of failure to turn an inconvenience into a positive customer experience by going the extra mile to accommodate those guests involved. Definitely not characteristic of either Disney organization or Starwood organizations.
March 29, 2014
Rated 5 out of 5 by Jane6770 Great conference location
Stayed here for a conference. Amenities were great. Meeting rooms, food and service were great. Rooms were clean and comfortable.
April 7, 2014
Rated 4 out of 5 by gijanie nice facilities but....
facility is very nice and very convenient. I was appalled that there is a MANDATORY charge PER DAY for wi-fi, fitness club even though I did not use anything, this is absolutely unacceptable to me, Also, I have travelled extensively and this is the very first time anywhere that I have been charged $20 per day for valet parking with a handicap tag!!! I find this unacceptable also. The price of the room is already pretty hefty and then to place all of these "add ons" on, it becomes very 'pushy' in my estimation. Some of the food in the Dolphin restaurant was actually inedible! The chicken breast used in several dishes was cooked hard on the outside and had to be scraped off!
Total hotel experience was barely average due to these matters.
April 14, 2013
Rated 5 out of 5 by Slani This hotel was absolutely wonderful
When I first arrived in my room I found a dirty sock alongside my chair, and hair in the bathtub! I called down to the front desk and was quickly taken care of. I was there attending a national conference and they immediately moved me to another room. I certainly realize that they had been very busy and these things happen. I was taken to my new room and found that they had upgraded me! It was certainly an unexpected surprise! I had been traveling all day and was astounded by the upgrade! I certainly did appreciate it very much and enjoyed my stay tremendously! I was there for a week and enjoyed all the amenities of the hotel. We had a great conference and the staff was wonderful!! I will definitely be coming back to this hotel again!!
December 10, 2012
Rated 2 out of 5 by Dongol Strange hotel service charge
We fully paid our stay in the hotel before arriving & at check out we were shocked with additional service charge charged daily to our room , when asked about it , we were told that it is for the Hotel Internet (Wifi) - we could never get in to it due to its extremely bad quality plus our booking included wifi , & some other hotel basic services , when we spoke about it the charges they were cancelled after a long discussion , my point to the hotel management is to be honest & upfront about your charges because your hotel is already way over priced
December 29, 2012
Rated 5 out of 5 by DisneyPassholderTpa Great stay, as always
The dolphin and swan consistently deliver.
My family has stayed at the Swan or Dolphin about 20 times now and continue to enjoy the prime location, service and value. We are AMEX Starwood cardholders, which greatly influenced our decision to give the Swan/Dolphin a try, compared to the official Disney owned hotels.
The value can't be beat. Great service (in my opinion, better than the Disney owned hotels) and location is a no-brainier for us. Yes, the hotel does need a refurbishment (we heard from our bell hop that this is occurring this year). The staff is wonderful, smiles are genuine and they really do anything in their power to fulfill requests and make it a great stay for us.
Their recognition of our Starwood status has been great too - we've received the upgrades mentioned from Starwood 90% of the time - a much appreciated benefit.
We'll continue to stay at the Swan/Dolphin and look forward to the upcoming refurbishment we heard about. Compared to the other Epcot hotels, these two can't be beat.
March 30, 2014
Rated 2 out of 5 by mark2012 A complete disappointment
This hotel needs a complete remodel, which appears to be getting started now. The rooms are dated and furnishings are not comfortable. We only stayed for 3 days and the house keeping staff woke us up everyday by 8:00 to ask if we were checking out or if they could clean the room. The restaurants are decent but nothing great. Also, this hotel is a 30 minute bus ride to Magic Kingdom... it's technically on Disney property but there are a lot of places that are closer. If you are going to Epcot the water taxi is great and only a short 10 minute ride.
January 4, 2012
Rated 3 out of 5 by LPete Did not meet expectations
I was so excited about our trip to Orlando, but this hotel did not meet my expectations. No one even offered to help us with our bags. We each were carrying a suitcase along with our golf clubs. We were not told of the resort fee policy that included the Internet access that was added to our bill. One day our room was not cleaned until about 4:30 and we needed to get changed for a dinner. The entire facility needs cleaning, floors in the bathroom were not very clean. Everything seems very dated. Very disappointing especially for the price we paid
April 22, 2013
Rated 3 out of 5 by Cristy91 Great location rooms need updating
Location is great and conference facilities are great but rooms are a little outdated and bathroom is small.
April 6, 2014
Rated 2 out of 5 by Rus29172 Room Quality is Poor
The facilities are really nice, but the rooms are outdated, unclean and poorly maintained. The toilet in my room kept flushing itself throughout the week, and the bathroom was unventilated and dirty.
April 3, 2014
Rated 3 out of 5 by fergy1000 Disney Experience
This Hotel is in a great location with good access to all parks at Disney
The room we had was large and had a view of the fireworks at Epcot.
We had problems on 2 occasions with the roo not being made up. When We notified guest services they were very accomedating , but the room was never serviced , after many contacts we finally recieved new towels at 11pm .This is not acceptable and we were very disappointed.
Food in hotel was ok but you we great access to the boardwalk restuarants that were very good . We also dined at the Blue Zoo in the Hotel and this was a very good meal and enjoyable dining experience
We had come to the Dplphin to celebrate a birthday and enjoy disney as we have done every year and were disappointed with this hotel.
June 27, 2013
Rated 5 out of 5 by Eric1971 A first-class business trip
From top to bottom, the conference I attended was surrounded with excellence.
April 7, 2014
Rated 3 out of 5 by JosephMarx65 Mixed emotions about the stay
1. Front Desk - friendly and accommodating with late check in and rollout bed.
2. Valet parking was Excellent!
3. Bell service was fast
4. Location was excellent for conference and parks
5. Food was very good (picabo, fountain, room service and pool)
6. Bus service to park were decent
1. Room wasn't cleaned twice during the stay.
2. Maid forgot hand towels and wash clothes
3. Maid in hallway was snippy with wife when asked for extra towels
4. Lack of Fast Pass+ at the hotel will be a major factor in hotel choice on future trips
October 27, 2013
Rated 2 out of 5 by mickeyfam2012 Spider webs on balconies
we rented two balcony rooms paying extra. However the balconies were full of spider webs and after we asked to have them cleaned nobody responded. we also requested rooms as close as possible to elevator and on a high floor.....but instead got room that were so far from the elevator that if you forgot something it was better to re-buy it at a park then walk all the way back. It was a real drag having that situation with 2 small kids. The rooms were also below the lobby level....so much for paying extra an booking directly with the hotel. The person at the front gave us these rooms even though we arrived mid-week and the hotel looked half-empty. This was our last stay at this hotel. We have been there 4 previous times, but this was the last.
September 25, 2012
Rated 5 out of 5 by cmitch22 Excellent hotel and restaurants
Restaurant was oustanding
Service at restaurant was also impeccable
Valet parking was pathetic and unprofessional and put a huge negative taste in our mouth at end of stay on an otherwise excellent expereince.
We called down to valet and waited several minutes for them to answer. AFter they answered, and I gave them the number they said the car would be ready in under twenty minutes. We waited in our room around 15 minutes and then went downstairs and were informed that they had never even been called and subsequently took additional 15 minutes
October 17, 2012
Rated 4 out of 5 by MrsGray Cold
The facility is fine but I was freezing the entire time. Even when we turned our air off in our room it was still really cold. The maids always came by after 4 & we were there for a convention so we attended sessions & would be coming back to rest or change & the maid would come so if I wanted the room cleaned I'd have to stop getting dressed and leave. They'd say they would come back but never did so we ended up getting towels from a passing housekeeper. The trash rarely got emptied and we ended up with a lot of towels all over the room.
November 12, 2013
Rated 4 out of 5 by mtrose78 Mrs. Claus' Bakeshop
Overall, we had a wonderful experience. Seeing Santa in his summer clothes gave my 7 year old a fit of giggles and the chocolate sculpture in the Swan was amazing. Mrs. Claus' Bakeshop was a wonderful concept. Your child gets a room service delivery of 3 cookies, chocolate and white milk, a book, Christmas cup, and place-mats.
Unfortunately, when our children opened the cookies they were well below expectations. The chocolate covered snowman was well done, but the gingerbread man and reindeer were poor. Both were a bit over cooked and the gingerbread man had absolutely NO decoration. The reindeer had a few perfunctory sprinkles. My husband and I felt that for around $42 including all taxes and fees, the cookies should have been much better.
December 21, 2012
Rated 5 out of 5 by DDuke A Bad Start with a Happy Ending
Thank goodness for Rachael White.After a long day at the park our check in was disasterous. We wanted to cancel our reservation and drive home. Rachael convinced us to stay and walked us to our correct room and made sure everything was "spot on". She made everything right and renewed our confidence at the Dolphin.
Her attention to detail should be commended. Customer satisfaction is of the utmost to both Rachael and my family.Thank you Rachael. We will be back because of you!!!Please pass this on to Rachael's manager!!! Kudos to her.
December 10, 2013
Rated 5 out of 5 by Andrew99 Excellent place to stay
Beautiful property, excellently maintained. Plenty of places to eat at the hotel but easily within walking distance of Boardwalk where there's all kinds of activities for the family. Free buses take you to all the Disney theme parks and Downtown Disney. Thank you for a great stay.
March 28, 2014
Rated 3 out of 5 by VATravel Location but not great
Excellent location but not up to SPG standards. We came back to our room at 7:30 PM after a day a Epcot and were surprised that that housekeeping had not been to the room. About an hour later, the room was finally cleaned up.
March 31, 2014
Rated 3 out of 5 by DisneyAP Just average.......
Location is the best reason to stay at this property. It is walking distance to Epcot and Studios. Room was clean but had a musty smell. The bed was old and tired, pillow top had ripped away from mattress. The fridge barely got cool. This property is also heavy in extra fees. In addition to the room rate and taxes there was a "resort fee" and parking fee which added more than $35.00 to the bill. Pretty hefty charge for Internet and use of exercise facilities and I just read that the resort fee is increasing an additional $3.00 on 10/1/13.
October 1, 2013
Rated 2 out of 5 by UnhappyConferenceAttendee Dirty Bedsheets
I waited an hour and a half for my room to be cleaned once I checked-in. This would have been ok if the room would have actually been cleaned. The hotel provided drinks while we waited. Once I was able to go to my room, I noticed that the sheets had in fact not been cleaned- hairs & nail polish chippings galore. I placed numerous calls to the hotel for clean sheets and was told that someone was coming with each call. Finally, after another hour and a half (at 1:30am), someone arrived with clean sheets. I would not stay at this hotel again.
August 5, 2013
Rated 4 out of 5 by Kricklefrog Hotel is nice and many great features, but!!
I enjoyed my stay with this hotel very much, the staff although not 100% knowledgeable about all my questions, were very friendly and tried to help. The drawbacks were 1. an extra 20.00 resort fee (with taxes on it), and 2. an extra 15.00 a day parking fee, with taxes), 3. they have not worked out the kinks of the magic bands and additional fast pass stuff, so its a bit of a pain. if they can figure those out it would have been perfect.
March 5, 2014