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Rated 3.7 out of 5 by 2264 reviewers.
Rated 4 out of 5 by Good Stay Overall a positive experience. April 14, 2014
Rated 3 out of 5 by Great access to everywhere This hotel is usually family oriented with great convenience BUT left a lot to be desired this time...it was overbooked & understaffed, service was not the quality it used to be! April 14, 2014
Rated 5 out of 5 by Great hotel, lovely grounds Only stayed one night while visiting the park but it was a most enjoyable stay, very convenient to the park. April 14, 2014
Rated 5 out of 5 by ACCOMODATIONS ARE GREAT CLOSENEST TO PARKS AND AVAILABILITY OF TRANSPORTATION April 13, 2014
Rated 4 out of 5 by Doesnt have the extras I expected I was surprised that there wasn't a microwave available. Directions to pools and transportation not very clear. Spa jets were not very powerful. Unbelievable that I had to pay to park the car!!! Staff was excellent. April 13, 2014
Rated 5 out of 5 by Great place The ambience, staff, and location of this hotel by two theme parks is unbeatable. This was our second stay and we will keep going back. April 13, 2014
Rated 4 out of 5 by Hotel location convenient for parks Great service&location. Friendly staff. Should allow area close to hotel if unloading and not using bell hop. Never seen hotel not allow that. Lobby windows filthy. Restaurant staff not friendly but food good. April 13, 2014
Rated 5 out of 5 by Wonderful Location We stayed at the Dolphin and found the location next to the Boardwalk and Epcot to be ideal. The hotel facilities are first rate and the staff was always responsive. April 13, 2014
Rated 4 out of 5 by overall good Nice hotel, great facilities. Too bad my room had a view on the unloading area of the hotel. Very timely room service April 12, 2014
Rated 5 out of 5 by Comfortable and Clean We always stay at this hotel whenever we visit Disney World and have never been disappointed. If you are looking for a comfortable, convenient and clean place to stay look no further book your stay here you wont be disappointed. Whether you are alone, a couple or with family the accommodations are superb. We go to Disney World once or twice a year. April 10, 2014
Rated 4 out of 5 by Comfortable stay I enjoyed the location very much, especially being so close to the Disney Boardwalk. The room was extremely comfortable and we were able to receive an upgrade and even check in early. The only downside was on the day of checkout. Actual checkout time is not until 11:00 yet housekeeping was knocking on our door at 8:30. I very much did NOT appreciate this, especially after my sister asked this same housekeeper to not bother me, as I was ill all night with a stomach bug and trying to get some rest before we had to leave. April 9, 2014
Rated 5 out of 5 by Great hotel Beautiful resort, attentive staff, everything you need to enjoy a stay at Disney or at a business conference. April 9, 2014
Rated 4 out of 5 by WOnderful Trip The staff was very accomodating from the first moment we arrived. We had a wonderful room overlooking the lake and could see Epcot Fireworks from our balcony. The facility was gorgeous from the pool area, lake landscaping, and lobby. As soon as we requested anything it was less than 10 minutes of response. I look forward to a return visit. April 8, 2014
Rated 4 out of 5 by Great Great hotel, The front desk team was great even with a line, even thou the roomw as ready after 3pm but it was well worth it. April 8, 2014
Rated 2 out of 5 by Terrible bed is our room! I made reservations for a King room and when I got there to check in they only had rooms with 2 double beds for my husband and I. I was there for business and my colleague was there alone and he got a king room that he didn't need. One of the double beds was so terrible neither one of us could sleep on it - my husband has a bad back so we were very uncomfortable to say the least. Not at all what I would expect from a Disney property. April 8, 2014
Rated 5 out of 5 by Above and Beyond The courtesy and hospitality of staff are above and beyond - makes one feel special. The customer service model at Disney is one that many companies could learn from and emulate in their businesses. Outstanding attention to detail in all areas and the hotel and the grounds are always immaculate. April 8, 2014
Rated 5 out of 5 by Beds are comfortable My wife and I love the beds at the Walt Disney World Dolphin hotel... Heavenly Beds are the choice for those travelers that demand a good night sleep... However they need to have more choices for the pillows. usually overstuffed and too hard, But... We love this hotel... April 7, 2014
Rated 3 out of 5 by Hotel is Convenient but Service Was Subpart I had reservations for months, including a crib. I got to the hotel early around noon and was given a room right away (great job), and they said a crib would be sent up. When I returned from EPCOT at night, my baby was sleeping in stroller, but no crib at the room, then it took forever for the crib to be sent. The hotel said they would "make it right" but did not. However, I have stayed at this hotel before pre-baby and the facilities are good, and location is great. April 7, 2014
Rated 2 out of 5 by SURPRISE CELEBRATION NOT UP TO PAR I booked this room as a surpise stay for my parent's 50th wedding anniversary. I prepaid for the room and asked that any additional charges be charged to my visa credit card left on file. When my parent's checked in this past weekend, they were asked for a credit card, which they provided and a hold of $100 was placed on their card and then at checkout, they were asked for additional fees that were due and my parents paid them in cash....this was a trip that was suppose to be prepaid for them and I left my credit card on file so that any additional charges would be paid and my parents did not have to worry about them....this did not happen and I am not happy about it....I will not book another stay at this hotel that I expected to be prepaid and taken off my card instead of my parents paying a portion. April 7, 2014
Rated 5 out of 5 by A first-class business trip From top to bottom, the conference I attended was surrounded with excellence. April 7, 2014
Rated 5 out of 5 by Great conference location Stayed here for a conference. Amenities were great. Meeting rooms, food and service were great. Rooms were clean and comfortable. April 7, 2014
Rated 5 out of 5 by Great Time!!! My family and I have stayed at all the Walt Disney World Hotels and the Dolphin is now our the one we will stay at when we return next year to Disney. April 7, 2014
Rated 5 out of 5 by Perfect Getaway Everything about this facility is perfect. The level of service by the various personnel is second to none. The location is perfect. The pool/beach area is so very relaxing. It's everything I look for in a resort facility. I highly recommend it! April 6, 2014
Rated 3 out of 5 by Great location rooms need updating Location is great and conference facilities are great but rooms are a little outdated and bathroom is small. April 6, 2014
Rated 3 out of 5 by dining We enjoyed our stay at the Dolphin. The pool area and the Cabana service was very nice. We liked the restaurants at the Dolphin and Swan with good service and food. However, we often went to the lounges and restaurants at the Boardwalk, Disney Parks (China , Corel Reef and Italian at the World Showncase )and the Yacht Club whose prices were more reasonable.However, we did not realize that this was a resort for conventions and the bars were very noisy. We did not like the go green service, as I did not like chasing the housekeeping staff for toilet paper , water, tea,coffee, shampoo.Had I known, I would not have chosen going green which is very unfortunate. The bed was very comfortable, but for a 5 star hotel, I was surprised about how worn down the carpet and furniture was and the fact that we went green and did not have our beds made, toilet paper and kleenex replaced etc. We have travelled a lot and had better service in Mexico. We liked the fact that we could use the ferry to go to Epcot and Hollywood Studios. The bus from Downtown Disney and Magic Kingdom on the returns were awful, in terms of wait time and in fact we took the bus for the Yacht Club and walked to our resort. We would like to come again with our children and grandchildren, but a microwave in the room is a must. April 6, 2014
Rated 5 out of 5 by Great for business travel We attended a conference here from March 30 - April 2nd. This is actually the 2nd or 3rd time over the years that our conference has been hosted at this property. The hotel is wonderful for groups of our size (2,500). Great meeting facilities, nice rooms, dining options, and lots of space to schedule meetings. April 4, 2014
Rated 2 out of 5 by Room Condition Extremely Poor The room had a strong musty smell. The heat/cool control was not functioning. The room was either too warm and humid or extremely cold. The air vent slats were filthy dirty with grime and dust. I wiped them as best as I could. This was very dissapointing and made the trip very uncomfortable. April 4, 2014
Rated 5 out of 5 by Exceeded our expectations! Our family has stayed at the Dolphin many times before, so we know what to expect when we stay here. But we received a free upgrade which gave us an additional hospitality room and it was wonderful. With a family of four it was so luxurious to have a separate living/dining space and extra bathroom and tv. Thank you for this wonderful surprise that made our trip so much better! April 3, 2014
Rated 1 out of 5 by Sad First time visiting for work purposes, as I am a DVC member and vacation at Disney World every year. The staff and exterior aesthetics were fantastic as expected, however the rooms were extremely outdated and in need of repair. I ended up having to move rooms after the first night. April 3, 2014
Rated 2 out of 5 by Room Quality is Poor The facilities are really nice, but the rooms are outdated, unclean and poorly maintained. The toilet in my room kept flushing itself throughout the week, and the bathroom was unventilated and dirty. April 3, 2014
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