Rated 5 out of 5 by Rich1pal Truly A Magical Stay
This was our 4th year at the hotel and they consistently exceed our expectations. The staff has been amazing since our first trip in 2009 and just keeps making our experience beter with each passing year. Whether it was our fist year or 4th year we felt welcomed by the hotel. Dinners delicious with world famous restaurants such as Blue Zoo, Shula's Stakehouse, Il Malino's. Breakfast was an experience at Garden Grove with Goofey and Puto. Fresh was another great place for for breakfast. Kids club was amazing with our daughter so much that she didn't want to leave.
October 5, 2012
Rated 4 out of 5 by Movav Great family hotel and close to theme parks
My son and I were traveling to Disney World for his winter break. We live in CA so had been to Disney Land numerous times. We were so impressed with the hotel, the staff, the amenities and the location of our room. Unfortunately we didn't use many of the features of the hotel because we spent so much time at the parks we were exhausted when we got back to the room. We loved the convenience of the water taxi to Epcot and Hollywood Studios. The buses were also a nice benefit as we didn't have a vehicle. I would definitely recommend this hotel to families as well as adults. There were quite a few conferences going on at the hotel as well and all the adults seemed to be having a good time with lots of restaurant and lounge choices.
February 24, 2014
Rated 3 out of 5 Affordable Close to Disney - not a Resort
The hotel is a good value for proximity to Disney's Epcot and the Boardwalk. Room layout, view and furnishings vary by type so if consistency is important to you in your Disney hotel choose another property. The restaurants are good and offer wide selection of options on property which proved to be important during Florida rainy season. Pool is okay and food/beverage service is also dependent on the weather. Spa is nice, but also dated.
June 17, 2014
Rated 2 out of 5 by GuestAL2013 Problems
We had ants in our room on the first night, we were moved by request. We had extremely loud neighbors the next night. My daughter had bugs on her pillow the 3rd day of our stay. The desk staff weren't really helpful overall.
The shower needed some cleaning maintenance. My internet didn't work all the time, it took 2-3 hours to get on. It was not the best stay I've had with the chain.
June 24, 2014
Rated 5 out of 5 by melstev6604 ASCA Conference 2014
Facilities were excellent for type of conference being held.
Rooms were very nice and offered special pricing due to conference attendance.
Food choices were abundant and prices were decent.
Staff was excellent
July 6, 2014
Rated 3 out of 5 by Dodsie Very frustrating experience
Very frustrating experience. To find out there was no air conditioning when we check in, trash not taken out of my room one day, and a fire alarm in the middle of the night with only a 'I'm sorry' note under my door--.Never anyone attempting to tell us it was a false alarm until we wandered around having to FIND someone to tell us the situation. Do not feel I would ever use this hotel again.
June 23, 2014
Rated 4 out of 5 by Coastgirl16 Hotel good features
Hotel is great for walking over or riding the ferry boat to Epcot or Hollywood Studios.
Rooms were comfortable. Fire alarm sounded at 2:20 am and had to evacuate, after 30 mins. at 3 am, all clear and went back to rooms to sleep.
July 5, 2014
Rated 2 out of 5 by Karen5 Disappointment at Dolphin
Don't let the looks of the outside or lobby fool you - its a dump and not worth the price. The first day here I called the second I arrived in my room because it smelled musty (I've never called like this at a hotel). If you blindfolded me and brought me in this room I would have guessed a dumpy motel room in Podunk. The rug was threadbare, the shears were ripped and there were days it was after 2:30 pm and my room still was not cleaned! Finally when they changed my room, the nw room smelled as if its previous occupants had bathed in a bad smelling hair gel product! This is just shocking given Dolphin is a Starwood hotel on Disney property. Everyone there was nice, but I will not intentionally be staying at the Dolphin again.
August 6, 2013
Rated 5 out of 5 by kerryp1006 The staff at the Swan and Dolphin is GREAT
In spite of the hotel being overrun with families for a dance competition and truly the staff stretched to their limits, everyone went out of their way to make sure that people enjoyed themselves.
July 7, 2014
Rated 4 out of 5 by BeautifulCloud convenience and comfort
We will definitely stay here for our next vacation.
1. we don't drive, so the dolphin allowed us access to all parks via bus shuttle and boat shuttle with between 7 to 15 minute commute. No parking issues, no rental or gas issues!
2. There was access to amenities nearby such as a man made beach, pools, and hammocks!
3. Not noisy at all! - lively but calm.
The rooms themselves were a bit lacking. Our rooms were upgraded to the lake view but we were in closed corner L of the resort, so we only saw the corner of the lake and that is only if we veered to the corner of the window. Because of this, there was barely any sunlight into the room.
Overall, an excellent experience and will definitely be here again when we go to Disney!
May 17, 2013
Rated 4 out of 5 by marckroark Swan Flying Above and Beyond
I had a confirmed reservation at The Swan using the Starhot rate but when we got there, we were moved to The Dolphin, when I expressed my disappointment because I already was at The Dolphin and wanted to check out The Swan, I felt Michelle (or Melissa's) sincerity in the apology and went to upgrade my reservation into a Suite and comped the night including the parking. The front desk staff at The Dolphin (bryan/richard) were so pleasant and cheerful trully worthy of a Disney recognition. However, the food service and quality at Picaboo cafe needs to be elevated. No fork and knives available at 11 a.m. on that visit, the wait period is so long and the food prices needs review coz it is expensive even with the Starhot discount.
August 10, 2012
Rated 4 out of 5 by Meme18 good hotel
Room was next to elevator so we had some noise during the night.
Food was overpriced in some of the restaurants for what you got.
Staff were great and very friendly.
July 8, 2014
Rated 5 out of 5 by BarbS2014 Dolphin Resort is awesome!
The hotel appears just like it does in the website pictures...beautiful. It is very nice and clean. Love the short walk to the boardwalk. The swan and dolphin hotels have wonderful restaurants and pools. The staff was very friendly and helpful. I would definitely recommend this resort! I was here for a nursing conference but would love to come back with my family. Thanks!
June 24, 2014
Rated 2 out of 5 by wasso1949 surprised
The grounds beautiful facilities for familys great . Rooms need updating. bed ok I was shocked at the prices . Staff very helpful.
July 8, 2014
Rated 2 out of 5 by LGia128 Not to Happy
I came with my sisters and we checked in we had 3 rooms. My one sister paid for 2 rooms and I paid for 1. When we got there my address was my sisters and it said that I booked 2 rooms. It was very confusing. After we figured it out we were told our rooms were not ready. Not a problem as we have stayed on Disney property before and we knew to expect that. So we went to Hollywood Studios. For some reason I checked my debit card and realized that the hotel held 100.00 for each day at the hotel. We were never told about it. To top it all off we came home the next day and my account was not credited until 3 days after I ARRIVED home. Very disappointed. There are too many other hotels on Disney property. I don't need that aggravation.
November 27, 2012
Rated 4 out of 5 by Bicky Slow housekeeping
After returning from a long day at one of the Parks we found our room had not been serviced yet this was at 4:45 in the afternoon. Instead of being able to relax we made up the beds and left again to wait on the room. When we returned again the trash had been left, no clean towels, no coffee and the floor had not been touched. The only way we knew that the room had been serviced were the dirty towels were gone ,well at least most of them one was left on the floor by the door. Other then this the stay was very comfortable and the staff pleasant and helpful.
November 11, 2012
Rated 1 out of 5 by Grace3200 The hotel is out dated.
Need to be up dated and not all that clean.
July 10, 2014
Rated 2 out of 5 by DisappointedWDW Underwhelmed
I admit my overall experience was overshadowed by my experience with Walt Disney provided transportation at the hotel on our last day, but it was so disappointing the way the Dolphin staff responded. Do not stay at this hotel if you expect to have a "Disney Property" experience. They are not and WDW is quick to tell you that when you cannot get a bus. The hotel staff was less than helpful and after waiting over an hour with 50 or more guests we all took cabs. Throughout the stay the front desk was unavailable and did not answer the phones and you cannot find a good cup of coffee anywhere in the hotel. They pretend to be a luxury hotel, but very dated decor and facilities and lack of service to match. The only thing luxury was the price.
March 3, 2014
Rated 4 out of 5 by Albertini699 Good hotel, overpriced valet
While the hotel and the ammenities were good, I was disappointed to be charged $23 per day for valet parking. While I don't mind paying, on the date of my checkout, I was told by valet that they could not bring my vehicle to the pickup area unless I hand delivered the valet ticket to the window. I had called the four days prior, multiple times (as instructed) and the car was waiting each time. On checkout date, with all my luggage and 6 year old daughter, I was told it was too busy, yet when I arrived downstairs, there was not a single car waiting nor was there any people other than hotel staff standing around. For the price paid for valet, I was shocked and told by valet staff that there was nothing I could do. Sorry to hear that
December 10, 2013
Rated 5 out of 5 by tomlou76 Rating your Hotel
We had a great stay and could watch the fireworks when we were in. I don't know how we kept receiving pizza advertisments in our room one was dropped off at 1:30a.m., I question what was someone doing in the halls delivering them? One evening I put a door stop on the door the corner where the door opens and it was gone in the a.m. The fixtures in the bathroom need updating. The water took terribly long to warm up. The heater was not working completely well.
How can I not mention an employee if he was so exceptional (Moe the Bellman), that is what makes your hotel rated so highly if you had more of those types of employees.Your employees make your hotel, if they are bad you have a bad hotel, if they are good you have a good hotel.
December 19, 2012
Rated 3 out of 5 by NotWellRested Stay at the Dolphin was not worth the $$$
The staff was great. The room was okay. The bed was horrible - it was wedged like a 'V' so my wife & I kept rolling in to each other all night. The water pressure in the shower at times was very low flow. One of the onsite restaurants, Picabu, had food that was over priced & lukewarm. For breakfast I paid $12 for 2 eggs, bacon, muffin, and a soda. The eggs & bacon were kind of cold & the muffin could be used for a hockey puck. For $5 and a 10 minute drive I could have been doing much better (probably half price with my family of 4).
The WIFI didn't work either. Waited for a little while for tech support but hung up.
The staff was nice but this place is not worth recommending - could do much better for half the price else where.
January 1, 2013
Rated 4 out of 5 by Bronzemaker Amazing Service
I wanted to give special mention to Joe and Carol (our servers) at Shula's Steakhouse at the Dolphin Resort. I was having a very important and sensitive business dinner with a new partner during my stay. Both Joe and Carol were extremely pleasant and professional, but were also sensitive to the nature of our meeting. They conducted themselves with grace and dignity that both I and my new business partner found to be exceptional and indicative of a 5 star restaurant. We travel the world and know what 5 star service is... Joe and Carol aced it! Thank you.
December 18, 2013
Rated 5 out of 5 by Kathy Another great stay
Just returned from a 5 night stay at the Dolphin. Everything was great, I called ahead and requested a room on first floor, west wing to have easy access to the pool for my daughter who just had surgery and had limited mobility. I spoke to Gail who gladly granted our request. Everything at the hotel from location to Disney Parks to food and transportation was great. We've stayed at the Dolphin several times and will stay anytime we visit Disney in the future. Thank you for another great stay, and a special thank you to Gail for granting our room request.
May 23, 2013
Rated 4 out of 5 by Zdebb WDW
Staff was very helpful and friendly. Convenient to conference center in hotel. Food was good. Liked having restaurant open 24 hours.
July 7, 2014
Rated 5 out of 5 by deerisle Great stay for vacation
We once again had a wonderful stay at the Dolphin. As a platinum guest, I received an email from the guest relations team before our arrival, and I especially appreciated Angie's help with our questions and getting us a great room.
After arrival, Juan (also from guest relations) helped with dinner reservations, and my wife and I had a romantic meal in Il Mulino while the kids did fun stuff with their grandparents.
I love the restaurants at the Swan / Dolphin and also in the nearby Boardwalk area. We will definitely be coming back for another holiday.
January 19, 2014
Rated 4 out of 5 by kozcounsel A great place to do business at Disney
This hotel was a great place to hold our event. The staff did an amazing job with each and every aspect of our conference, including hosting The First Lady!
July 6, 2014
Rated 2 out of 5 by Morpheu2222 Hotel ONLY for corporate events
1. They charge you for ANYTHING: parking ($15 per day), receiving packages (at least $6 per package + tax, but it can be a lot more, depending on size and weight), acessing the Internet ($14 + tax per day, and it is NOT optional).
2. If you are at Dolphin but your package were delivered at Swan (and vice-versa), they wait till you ask for it. The answer always is: "you have to go there and pick it up yourself".
3. You can´t get your packages after 5 pm. (keep in mind that this is a hotel for business, so you are NEVER avaiable till 6 pm or even more).
March 3, 2013
Rated 5 out of 5 by Labmab Outstanding Hotel, Staff, and Location
Another outstanding stay at the Dolphin. We like staying here for the location as we usually park hop through the day and it's central location makes it easy to get to all parks pretty quickly.
As always the staff was great and the hotel was very clean.
July 2, 2014
Rated 4 out of 5 by DND1 Do No Disturb
I left the Do Not Disturb sign on my door the entire stay and signed up for the "Green" program; meaning I didn't want my room cleaned. 3 of the 4 days, while I was at work, housekeeping entered my room to tidy up. What is the point of the "Do Not Disturb" sign if it's not going to be honored? When I inquired about it at front desk, the lady told me "the staff has to go in the room every few days to make sure everything is ok" No, the staff does not need to enter my room until I allow them to; or until after I check out. This 'practice' is inexcusable!
December 10, 2012
Rated 5 out of 5 by SedonaAlan BILLING ISSUES
The staff, the facility, the room, and everything was perfect until I reviewed my bill before checkout. I was billed substantially more than my confirmed reservation rate, which I do not understand. Even though I was able to show my confirmed rate in an email, I still felt like I had to fight with both the girl at the desk AND the resevation person that the girl at the desk was on the phone with (she would not let me speak to them directly) for over 20 minutes before the went ahead and did the credit. I do not know how it happened in the first place...
October 24, 2012