华特迪士尼世界海豚酒店

  • 美国
  • 佛罗里达州,
  • 布埃纳维斯塔湖
  • 艾波卡特度假村大道 1500 号
  • 邮政编码 32830
  • 地图

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Rated 3.7 out of 5 by 1901 reviewers.
Rated 4 out of 5 by 3rd stay here Our third stay at this hotel and we brought my sister in law along- we were able to be accommodated by having rooms across from each other, but the room location was not where I would have preferred. We pay extra for a room with a balcony and an Epcot fireworks view and this time that was a bit lacking. I did not enjoy the 4th floor in the central elevators side. I was honestly expecting at least the 6th or 7th floor to enjoy the fireworks from, and while you could still see them it wasn't the usual excellence that I've come to expect from this hotel. May 10, 2012
Rated 4 out of 5 by Excellent Stay We stayed at the hotel for one night so that we could go to Disney's Food and Wine festival and not have to worry about driving. The hotel is within walking distance of Epcot or there is a boat that will take you if you do not feel like walking. Cynthia (?) at reception was wonderful and really started off our mini break by being so welcoming. The room was clean and had every thing you could need. Over all I also though that hotel had good amenities and facilities. My only two complaints are that I think some of the decor is a little outdated (not such a big deal because it is clean) And the extra charges. $20 resort fee and $15 daily self park fee ($23 if you valet) I can understand paying one fee but I think two is a little excessive. November 1, 2013
Rated 2 out of 5 by Started Wrong, ended ok Arrived late (11pm). Only two desk staff so wait was prolonged (20 min). Gave us our room, went to the room to walk into a gentlemen in the room in his PJs. We went back down, waited another 10 min to be put in an upgraded suite which was from the older part of the hotel and a bit dated. Spacious room, but a bit underwhelming. Manager left us wine and cheese which was a nice gesture. Its walking distance to EPCOT which is very nice. The grounds are very nice. March 13, 2014
Rated 5 out of 5 by Couples Getaway We have 5 children so when business took me to orlando for a few days I decided to fly my wife down to join me. We checked into the Dolphin during the Epcot Wine and Food Festival. Perfect place to stay and perfect entertainment nearby. Although Disney is right outside the door don't forget to experience the magic the Doplhin offers with it character dining, delicious Sushi Bar, and other scrumptious dining options. Really perfectly situalted between wonder and wonderful. My entire families preferred location for both Disney and just having fun. November 19, 2013
Rated 4 out of 5 by nice facilities but.... facility is very nice and very convenient. I was appalled that there is a MANDATORY charge PER DAY for wi-fi, fitness club even though I did not use anything, this is absolutely unacceptable to me, Also, I have travelled extensively and this is the very first time anywhere that I have been charged $20 per day for valet parking with a handicap tag!!! I find this unacceptable also. The price of the room is already pretty hefty and then to place all of these "add ons" on, it becomes very 'pushy' in my estimation. Some of the food in the Dolphin restaurant was actually inedible! The chicken breast used in several dishes was cooked hard on the outside and had to be scraped off! Total hotel experience was barely average due to these matters. April 14, 2013
Rated 5 out of 5 by This hotel was absolutely wonderful When I first arrived in my room I found a dirty sock alongside my chair, and hair in the bathtub! I called down to the front desk and was quickly taken care of. I was there attending a national conference and they immediately moved me to another room. I certainly realize that they had been very busy and these things happen. I was taken to my new room and found that they had upgraded me! It was certainly an unexpected surprise! I had been traveling all day and was astounded by the upgrade! I certainly did appreciate it very much and enjoyed my stay tremendously! I was there for a week and enjoyed all the amenities of the hotel. We had a great conference and the staff was wonderful!! I will definitely be coming back to this hotel again!! December 10, 2012
Rated 2 out of 5 by Strange hotel service charge We fully paid our stay in the hotel before arriving & at check out we were shocked with additional service charge charged daily to our room , when asked about it , we were told that it is for the Hotel Internet (Wifi) - we could never get in to it due to its extremely bad quality plus our booking included wifi , & some other hotel basic services , when we spoke about it the charges they were cancelled after a long discussion , my point to the hotel management is to be honest & upfront about your charges because your hotel is already way over priced December 29, 2012
Rated 3 out of 5 by My ten day stay The hotel staff was excellent, nade every effort to meet all of our needs. The hotel itself sits on a beautiful property and has wonderrful pools and grounds. The rooms are dated and in need of up grades. Housekeeping was erratic at best. We had to remake the beds when they did provide service, constantly asking for things that should have just been supplied daily. We were ther for tne days and never got a sense of when we would, or if we would get service. March 12, 2014
Rated 2 out of 5 by A complete disappointment This hotel needs a complete remodel, which appears to be getting started now. The rooms are dated and furnishings are not comfortable. We only stayed for 3 days and the house keeping staff woke us up everyday by 8:00 to ask if we were checking out or if they could clean the room. The restaurants are decent but nothing great. Also, this hotel is a 30 minute bus ride to Magic Kingdom... it's technically on Disney property but there are a lot of places that are closer. If you are going to Epcot the water taxi is great and only a short 10 minute ride. January 4, 2012
Rated 5 out of 5 by Wonderful Location We stayed at the Dolphin and found the location next to the Boardwalk and Epcot to be ideal. The hotel facilities are first rate and the staff was always responsive. April 13, 2014
Rated 3 out of 5 by Did not meet expectations I was so excited about our trip to Orlando, but this hotel did not meet my expectations. No one even offered to help us with our bags. We each were carrying a suitcase along with our golf clubs. We were not told of the resort fee policy that included the Internet access that was added to our bill. One day our room was not cleaned until about 4:30 and we needed to get changed for a dinner. The entire facility needs cleaning, floors in the bathroom were not very clean. Everything seems very dated. Very disappointing especially for the price we paid April 22, 2013
Rated 5 out of 5 by VACATION at this hotel is a true Vacation It was our a family first vacation in a year we needed it. From the moment we drove up we were greeted with a smile by the Valet and walked into the beautiful front lobby. As we walked up to the front desk we were greeted with a big smile and checked in quickly. We then walked into our room and was delighted with everything AMAZING. We needed extra pillow and within minutes received them from housekeeping. We will be returning and recommending this hotel to all our family and friends. February 27, 2014
Rated 3 out of 5 by Disney Experience This Hotel is in a great location with good access to all parks at Disney The room we had was large and had a view of the fireworks at Epcot. We had problems on 2 occasions with the roo not being made up. When We notified guest services they were very accomedating , but the room was never serviced , after many contacts we finally recieved new towels at 11pm .This is not acceptable and we were very disappointed. Food in hotel was ok but you we great access to the boardwalk restuarants that were very good . We also dined at the Blue Zoo in the Hotel and this was a very good meal and enjoyable dining experience We had come to the Dplphin to celebrate a birthday and enjoy disney as we have done every year and were disappointed with this hotel. June 27, 2013
Rated 2 out of 5 by Gold Members Stay Away If you enjoy used to the first class treatment normally associated with a Starwoods hotel, then stay away. Hotel smells musty, exterior is poorly maintained. Hotel and rooms are dated. Staff were poorly trained in comparision to other Starwoods properties and had a general lack of attention to detail. Dining options are limited in the hotel and in general the food is below average. Breakfast options are lacking. March 22, 2014
Rated 5 out of 5 by Beds are comfortable My wife and I love the beds at the Walt Disney World Dolphin hotel... Heavenly Beds are the choice for those travelers that demand a good night sleep... However they need to have more choices for the pillows. usually overstuffed and too hard, But... We love this hotel... April 7, 2014
Rated 5 out of 5 by Great for business travel We attended a conference here from March 30 - April 2nd. This is actually the 2nd or 3rd time over the years that our conference has been hosted at this property. The hotel is wonderful for groups of our size (2,500). Great meeting facilities, nice rooms, dining options, and lots of space to schedule meetings. April 4, 2014
Rated 2 out of 5 by Not a good value for the money Sadly, I felt the hotel was very over-rated and over priced, especially around meals. We had a group dinner at the Blue Zoo which was very expensive, and I would grade a B-/C+. When I asked for a change of room upon check-in (I was on the 1st floor and not comfortable with that), I received a snide remark ("If I had another room, I would have offered it to you"). I also think the hotel is looking dated and needs a refresh. Disappointing experienced, especially given the cost. March 3, 2014
Rated 5 out of 5 by Great hotel, lovely grounds Only stayed one night while visiting the park but it was a most enjoyable stay, very convenient to the park. April 14, 2014
Rated 5 out of 5 by Great place The ambience, staff, and location of this hotel by two theme parks is unbeatable. This was our second stay and we will keep going back. April 13, 2014
Rated 2 out of 5 by Spider webs on balconies we rented two balcony rooms paying extra. However the balconies were full of spider webs and after we asked to have them cleaned nobody responded. we also requested rooms as close as possible to elevator and on a high floor.....but instead got room that were so far from the elevator that if you forgot something it was better to re-buy it at a park then walk all the way back. It was a real drag having that situation with 2 small kids. The rooms were also below the lobby level....so much for paying extra an booking directly with the hotel. The person at the front gave us these rooms even though we arrived mid-week and the hotel looked half-empty. This was our last stay at this hotel. We have been there 4 previous times, but this was the last. September 25, 2012
Rated 5 out of 5 by Excellent hotel and restaurants Restaurant was oustanding Service at restaurant was also impeccable Valet parking was pathetic and unprofessional and put a huge negative taste in our mouth at end of stay on an otherwise excellent expereince. We called down to valet and waited several minutes for them to answer. AFter they answered, and I gave them the number they said the car would be ready in under twenty minutes. We waited in our room around 15 minutes and then went downstairs and were informed that they had never even been called and subsequently took additional 15 minutes October 17, 2012
Rated 3 out of 5 by Dolphin is Tired I have used the Dolphin or Swan hotel on many occasions, and I like the fact that my family and I can enjoy the Disney boats and the proximity to Epcot, the Boardwalk and other Disney amenities. The room on this trip looked old and tired - lamps did not work, furniture and drapes dirty, safe did not work, but the worst thing was the bathroom. There was mold and mildew everywhere on the tile above the tub, and the housekeeping staff left the soap from a previous guest in the bathroom, hairs and all. It was nasty to say the least. I had connecting rooms and the hotel was sold out we were told, so there was nothing we could do but stay there. A carpet drying machine stayed in the hall outside our room, running, for the entire stay. This is the worst experience I have had at either the Dolphin or Swan, and I will seriously consider staying at another Disney hotel on future visits. March 22, 2014
Rated 3 out of 5 by Mixed emotions about the stay Pros 1. Front Desk - friendly and accommodating with late check in and rollout bed. 2. Valet parking was Excellent! 3. Bell service was fast 4. Location was excellent for conference and parks 5. Food was very good (picabo, fountain, room service and pool) 6. Bus service to park were decent Cons 1. Room wasn't cleaned twice during the stay. 2. Maid forgot hand towels and wash clothes 3. Maid in hallway was snippy with wife when asked for extra towels 4. Lack of Fast Pass+ at the hotel will be a major factor in hotel choice on future trips 5. October 27, 2013
Rated 4 out of 5 by Mrs. Claus' Bakeshop Overall, we had a wonderful experience. Seeing Santa in his summer clothes gave my 7 year old a fit of giggles and the chocolate sculpture in the Swan was amazing. Mrs. Claus' Bakeshop was a wonderful concept. Your child gets a room service delivery of 3 cookies, chocolate and white milk, a book, Christmas cup, and place-mats. Unfortunately, when our children opened the cookies they were well below expectations. The chocolate covered snowman was well done, but the gingerbread man and reindeer were poor. Both were a bit over cooked and the gingerbread man had absolutely NO decoration. The reindeer had a few perfunctory sprinkles. My husband and I felt that for around $42 including all taxes and fees, the cookies should have been much better. December 21, 2012
Rated 4 out of 5 by Cold The facility is fine but I was freezing the entire time. Even when we turned our air off in our room it was still really cold. The maids always came by after 4 & we were there for a convention so we attended sessions & would be coming back to rest or change & the maid would come so if I wanted the room cleaned I'd have to stop getting dressed and leave. They'd say they would come back but never did so we ended up getting towels from a passing housekeeper. The trash rarely got emptied and we ended up with a lot of towels all over the room. November 12, 2013
Rated 5 out of 5 by Great experience Overall great place to stay! April 15, 2014
Rated 5 out of 5 by A Bad Start with a Happy Ending Thank goodness for Rachael White.After a long day at the park our check in was disasterous. We wanted to cancel our reservation and drive home. Rachael convinced us to stay and walked us to our correct room and made sure everything was "spot on". She made everything right and renewed our confidence at the Dolphin. Her attention to detail should be commended. Customer satisfaction is of the utmost to both Rachael and my family.Thank you Rachael. We will be back because of you!!!Please pass this on to Rachael's manager!!! Kudos to her. December 10, 2013
Rated 2 out of 5 by Room Condition Extremely Poor The room had a strong musty smell. The heat/cool control was not functioning. The room was either too warm and humid or extremely cold. The air vent slats were filthy dirty with grime and dust. I wiped them as best as I could. This was very dissapointing and made the trip very uncomfortable. April 4, 2014
Rated 3 out of 5 by Disappointed in housekeeping Having stayed at the Dolphin numerous times I was quite disappointed in room housekeeping on this visit. It seemed all that was done was to throw covers over bed and replace towels. Floors were never cleaned table tops were never cleaned including when we checked in. All other staff members provided they're usual outstanding service. March 31, 2014
Rated 4 out of 5 by overall good Nice hotel, great facilities. Too bad my room had a view on the unloading area of the hotel. Very timely room service April 12, 2014
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