Rated 5 out of 5 by Mascha59 It feels like coming home
I always love to come back to the Sheraton Park Lane Hotel. It would not be London without this Hotel!
December 23, 2011
Rated 3 out of 5 by tb12 Standard hotel
This hotel is OK, but doesn't equal the price. Unless you are collecting points, stay somewhere else.
January 31, 2012
Rated 4 out of 5 by Scott1966 This hotel has great people
A very pleasant stay with very friendly staff
I'd recommend the breakfast it was delicious
October 7, 2012
Rated 5 out of 5 by BXXM Excellent!
Great location, lovely hotel. We had a room with an updated bathroom and it was wonderful.
November 22, 2011
Rated 2 out of 5 by MJR29 A/C
A/C not good enough in room.Very low "force",and behind curtain so not effective at night!
September 17, 2012
Rated 2 out of 5 by RMCESH A little worn
Great location. Hotel needs updating and better staff training. Hard to justify the price.
December 15, 2012
Rated 4 out of 5 by S2013L Great Location
Good location in London for business travel. Would like to see your offering include WIFi
January 11, 2013
Rated 4 out of 5 by opymsp18 great location
great location. close to the tube. no gift shop, breakfast was very good, no complaints.
December 27, 2012
Rated 5 out of 5 by radl1982 Good typical English Hotel
This is an good hotel, it is built in an historic building in London.
August 30, 2012
Rated 2 out of 5 by stash71 Hit or Miss Service
When I stay in London, this is my go to place. The location is perfect, it is close to the underground and walking distance from the major attraction
The service however is hit or miss. Most of the time I get impeccable service which is what keeps me coming back. This last trip was the opposite.
The check in lines were long and understaffed. The initial 'non-smoking' room they gave me smelled damp and smokey. The second room they gave me was noisy, you could hear every door close and every housekeeping cart stroll by. This according to the front desk was their 'best standard room'
The front desk was often unattended and when they were there they were often unattentive.
At check out, as with check in, the front desk line was long and understaffed. I decided to wait out the line and get some coffee, when I made it back and finally checked out, the front desk wanted to charge me for an hour 'late check out'. When I first tried to explain the situation, the person was argumentative. I finally got him to to remove the charge.
I'm hoping that the level of service this go around was an exception. I would hesitantly stay at this place again, though I would keep a backup in case this type of service continues
July 17, 2012
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
January 9, 2013
Rated 5 out of 5 by Lumpy50 Home away from home !!
Professional and courteous. A most pleasant experience again . Sincere thanks
June 21, 2012
Rated 3 out of 5 by shamuu This hotel is getting old
The rooms need to be redone. They are old. The A/C , when it works, is noisy.
August 21, 2012
Rated 5 out of 5 by Gustavo Wonderful stay
Spent a week at hotel, during Olympic Games, and thoroughly enjoyed our stay.
August 12, 2012
Rated 3 out of 5 by JLondon Park Lane Hotel London
Ideal loaction but the rooms are not renovated with very old carpet on floor
May 14, 2013
Rated 2 out of 5 by MEC1 Mediocre Starwood Property
Good location. Minimally acceptable Starwood Hotel. Rooms need renovation.
July 3, 2013
Rated 4 out of 5 by spinedoc999 London Getaway
Well located. Pleasant staff. Lots of stares to negotiate. Stiff bed.
August 12, 2013
Rated 4 out of 5 by Boydie Good location
Enjoyable stay. Only wish I had tea / coffee making facilities in my room
April 29, 2012
Rated 4 out of 5 by nancysk A wonderful stay
The room and staff were exceeded our expections. Outstanding location.
May 16, 2013
Rated 3 out of 5 by Herman28 This hotel has a great location
Hotel is very central to most tourist attractions... Very quiet...
August 2, 2013
Rated 4 out of 5 by panther77 Perfect Location in London
Very pleasant hotel with an excellent staff in an unbeatable location.
December 8, 2012
Rated 2 out of 5 by tpacin london
no recognition of gold status, did not receive gold status benefits.
June 21, 2013
Rated 4 out of 5 by GeorgyH Park Lane Hotel, London
Great service, lovely big rooms. Great location. Love the lounge.
July 28, 2013
Rated 5 out of 5 by Mickie1963 Great location
Management was excellent and very accommodating.
October 2, 2013
Rated 4 out of 5 by panther77 Excellent in London
First-rate staff and superb location across from the Green Park.
September 25, 2012
Rated 3 out of 5 by Nvehap Breakfast staff
The staff at breakfast isn't so nice
The food is avairage
August 5, 2013
Rated 2 out of 5 by kalle Disappointed
Not value for money and restaurant and bar service really bad
August 10, 2012
Rated 4 out of 5 by Bedlam Beautiful Slightly Faded Hotel
The hotel is well situated and the public areas are lovely.
March 15, 2013
Rated 2 out of 5 by dpca worn out
worn out rooms and shower too small for price
September 1, 2012
Rated 4 out of 5 by Boeuf Big rooms
the concierge Stewart was a fantastic help.
September 24, 2012