Rated 4 out of 5 by Neo60 Great hotel right in the middle of London
Hotel is conveniently located right next to Green park and Hyde Park and very close to Oxford street, Buckingham palace and many other great places
July 22, 2014
Rated 2 out of 5 by Moredisappointment Disappointing...
Living on past glories, in dire need of updating. Broken ironing board, no iron, no tea or coffee and broken air con... other than that, everything you'd expect from a "top-end" hotel room!
July 23, 2013
Rated 5 out of 5 by SirAlex Great place to stay
The check-in was efficient and helpful as was the concierge/porters. The room was very nice and clean. The restaurant is good with good service. Breakfast is VERY expensive. I'll go again.
October 29, 2012
Rated 5 out of 5 by Marie12 Wonderful Stay
The staff are extremely polite and helpful. The room was very comfortable and very nicely decorated. I would recommend the Park Lane to anyone wanting a great location and wonderful stay.
September 10, 2012
Rated 4 out of 5 by JT13 Enjoyable stay in London
Excellent location, helpful staff and well appointed room. The only negative was noise, due to wall thickness. Otherwise very good. I would recommend the hotel to anyone visiting London.
January 8, 2013
Rated 4 out of 5 by thanks happy customer
this was a highlight of our stay in london. comfortable room, great location, and excellent service. concierge assistance was exceptional. don't get complacent, keep up the good work.
February 22, 2013
Rated 5 out of 5 by Aboamro I was pleased
I found the Hotel to be very good ,the staff to be very helpful, the afternoon tea was an experiance that I really enjoyed.The location was ideal for me. I would certainly come back.
November 22, 2012
Rated 4 out of 5 by SaRC Room amenities
We were very happy to see that we could order a complementary tea and coffee set, which enhanced our stay greatly. It was unfortunate that a plain bucket of ice came at a high price.
January 27, 2013
Rated 4 out of 5 by Konga Excellent location.
The staff Was great. Location outstanding. The building os beautiful.
The furniture was not Well selected for the sise of the Room. The light was too software as Well as the shower.
July 27, 2013
Rated 2 out of 5 by Eljorge Best avoided
I would be happy with this hotel if it were a 2 or a three star hotel, but it is really subpart compared with other SPG and Sheraton hotels I've stayed with across the world.
April 25, 2014
Rated 3 out of 5 by PM2014 Blood on the Wall!
I have stayed a number of times in this hotel for business and it has always been good. On this occasion I upgraded to a suite as my family was accompanying me. I asked for something with a view of the park so the kids could have something to look at but upon getting the room there was no view, just a view was of an adjacent wall. Not a big deal but as a longtime Gold member it would be nice to have been given one of the better suites as they said they could accommodate that at check in (and we had to come back 5 hours after arriving as the room wasn't ready)
The one thing that was very unsatisfactory was that there was blood on the wall above the bed. Thankfully my wife didn't notice and as such I didn't make a big deal as I didn't want to change rooms after unpacking all the kids stuff. When I mentioned this to the staff at the desk and asked them to make sure it was cleaned up before we got back it was done though no apology or alternate room was offered which was a little disappointing. I only hope the previous occupant sneezed while having a nose bleed as the alternative doesn't bear thinking about. I still like this hotel and it's location and would stay again but my experience on this one occasion could definitely have been better.
September 2, 2014
Rated 3 out of 5 by Bill25 Presentable public areas, tired private areas
The hallways were tired with faded/out of date carpet, which was a preview to a tired, out of date room. Bathroom also in need of updating, with unsanitary old wooden toilet seat
September 24, 2012
Rated 2 out of 5 by drinkmorewater1 what a dump
Hotel is old and needs a 100 million pound renovation.
Rooms are old and crappy, service is pretty rough. Some nice people but not too accommodating.
Shower had ZERO pressure.
February 15, 2013
Rated 2 out of 5 Good Location & thats about it
Hotel is in a great location, nice staff, bar/dinning room is nice however the floors with the rooms smell like an old hospital. Also looks like one. No Hair dryer. TV fuzzy,
January 6, 2013
Rated 1 out of 5 by Atagama Unacceptable
I have been overcharged and a number of times tried to forward a complaint to the hotel. However, I e-mail do not get through.
Extremely poor service from front desk staff.
December 18, 2013
Rated 4 out of 5 by angelaG good location, lovely building
great location, lovely decor, staff didnt really explain much at check in such as you need your key for the life, where the facilities was general information needed i feel
December 11, 2012
Rated 5 out of 5 by travelfrequent Escellent Service
Great guest room; Great Service. Management cares about its guests.
August 22, 2014
Rated 2 out of 5 by PKT2013 Tired - both hotel & how I felt after night
On arrival waited/standing over 25 mins at check in at 1800. Lighting throughout poor, bathroom antique, lack of soundproofing. Location only thing going for this place.
May 6, 2013
Rated 3 out of 5 by FrequentGuest123 Sheraton Park Lane London
Overall experience is fine. The variety and quality of food especially the breakfast can be substantially improved.
July 27, 2014
Rated 5 out of 5 by Charlie5741 Outstanding hotel by Hyde Park
We have stayed here a number of times and find the staff to be very friendly and helpful. The location is great and we will stay there again next time we come to London
September 27, 2012
Rated 3 out of 5 by GST2012 Surprised - Hotel Room
I was suprised to get a room on the second floor as a SPG Gold member.
In other hotels I normally to get a dedicated SPG room which is of higher standard.
August 31, 2012
Rated 3 out of 5 by KCPLDR This hotel is ready for a refurb...
I found this room unimpressive and cold. The windows have air streaming in from outside, which is fine for Spring and Summer but wholly unacceptable at Chrismastime.
December 17, 2012
Rated 4 out of 5 by Allan1 Hotel Stay
While we had some issues with our rooms, the hotel staff and in particular Roman went out of their way to make sure that we were properly looked after. Great staff.
August 15, 2012
Rated 5 out of 5 by tonyw1 An excellent hotel in a great location.
if you are looking for somewhere central in London this is the place to stay. Everything is close by and the hotel rooms, restaurant and staff are all excellent.
May 9, 2012
Rated 2 out of 5 by MichaelM2010 Good location, thats about it really
I have to say that I have been somewhat disappointed with this hotel. I love the location, the great room, the breakfast room and the some aspects of the "victorian" image of the hotel. In Particular Mr Newton, a server during breakfast was wonderful and I commend him for a job well done. I am a lifetime Platinum and its always nice to get that as a perk.
I do like the Victorian aspect of the hotel but in the end things have to work especially when you are paying the rates that I paid for my 5 day stay.
Most outlets don't work - They had to send me a transformer to charge my electronics
No Water in the room - I am a lifetime platinum guest and should have water
Minibar was never re-stocked
Carpets are very old and musty
Bathroom is extremely dated and in need of updating while keeping the old look
I was also rather surprised that when I reported a couple of problems to the front desk that nobody called me back to apologize or offer an explanation. This is the very essence of poor customer service.
from a rating of 1-10 I would give my stay here a 3. That just ain't good!
Hopefully this will help you address some much needed customer service issues.
Certainly not worth the money......
August 3, 2014
Rated 2 out of 5 by Truffles Hotel desperately needs refurbishment
The location is great, but almost every aspect of this hotel needs an upgrade. The fitness center was the only exception as it has recently been refurbished.
June 30, 2012
Rated 1 out of 5 by DRBianchi Great Location
Very bad room layout, furnishings, desk area for biz..Phone didn't work, toilet dirty..The bed matress was creased in middle?Noisy..Cold, even with heating..
December 11, 2012
Rated 2 out of 5 by dspencer Public space wi-fi does not extend to the gym
Very annoying... the public wi-fi works right up until the door to the gym, but not when you cross over into the gym! Easy fix. Please do it!
June 4, 2014
Rated 4 out of 5 by MHL007 Wonderful Hotel in London
The Concierge was very helpful in choosing dining spots. Should have a separate checking in spot for SPG members. Not very attentive to cleaning the rooms.
October 20, 2013
Rated 4 out of 5 by David24 Great Location
Our Suite was adequate but definitely not lush. The bathroom was great! There should have been free wifi in the lobby and bar area. The conciage was great!
May 7, 2012