Rated 1 out of 5 by Msmcd Renee
I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years-
September 10, 2013
Rated 4 out of 5 by DickFL Some Bumpy Nights at Sheraton Centre Toronto
The hotel is lovely and located in a very convenient part of Toronto. However, on this stay, there were many college age students and they were partying all through the night, yelling in the halls at 3am on two consecutive nights. We also had a fire alarm go off on two consecutive days--one at 1am in the morning--both false alarms. Perhaps they were connected with the partying students.
Staff, however, were very nice about everything and discounted the bill because of the problems
July 1, 2013
Rated 2 out of 5 by RJM50 Platinum status results in little benefit
The absence of my assistant resulted in a same day request to SPG for a 2 night reservation at our standard corporate rate. The hotel was apparently sold out of standard corp rate rooms so I was offered a Club Level room at an additonal $100 per night. Having stayed at this hotel in excess of 90 nights in 2012, I thought the hotel might be more flexible, so I asked again about the rate but but the "Revenue Manager" refused any concessions. Ultimately I took the room to find it was a standard room I normally get but the extra value and cost was due to its location next to the elevator bank. I enjoyed the ups and downs of the background noise for 2 nights.
My past experiences have been good at this hotel so I am disappointed a manager decided to forsake the longterm relationship for a shorterm price gouge.
December 3, 2012
Rated 1 out of 5 by ssingh8479 Poor housekeeping and unskilled staff
I have a long list of items that were not working. These are:
1. Refrigerator and microwave was not plugged and checked. It took at lease 10 phone calls and reminders before anyone showed in a group of 3 individuals. Shows the efficiency that a minor issue needs three professional to do the jobs.
2. Hair dryer was not working and had call at least five times before it got replaced.
3. Tea pot was not working.
June 29, 2014
Rated 4 out of 5 by Letsgoottawa The most convenient hotel
The Sheraton is in the most convenient location in Toronto . It is walking distance to the Eaton Centre and the Bay, so naturally to the subway system. Nathan Phillip Square is across the street, where we saw people skating. Next time that will be me. The theatre district is not far. There are hundreds of restaurants a short walk away. The pool is huge and is salt water. My only negative comment concerns the fire alarm which rang in the early morning. I'd rather hear it than not!
November 25, 2013
Rated 1 out of 5 by FLJAR FInally had enough
Mr. David Connor-
This review is really long overdue. While most of my stays are adequate, this past stay finally made me seriously question why I stay at the Sheraton Centre Toronto. As you'll see, I am a FREQUENT guest at this property (probably nearly 150 nights in the past three years). The problem? Air conditioning! Or lack thereof. Even in August? Really? While it doesn't happen every stay, I'd estimate that about half my stays it affects me (obviously dependent on time of year and temperature). The engineering folks know me because I frequently request a fan. I don't believe that I am unreasonable. I like my room cool when I sleep (as do most), so I set the thermostat at 68 F. In most cases, I'm lucky to get below 75 F. I'm not sure about you, but that's very uncomfortable to sleep in, much less dress for work in the morning. I've been "assured" for the last couple of years that an HVAC "upgrade" was in the works.
Please, Mr. Connor, find the capital budget to fix this. And please, no "environmental" excuses --- I make the "green choice" with every stay and would just like to sleep without sweating.
August 10, 2014
Rated 5 out of 5 by AuntDi33 Don't listen to other reviews!
Don't listen to the other reviews. I was very apprehensive after reading them. We were attending the Nut Cracker Ballet at the Four Seasons Centre just next door to the hotel. So, we thought we'd try it out. Well, we were very pleased with our room and the hotel itself was wonderful. This was at Christmas time so the decorations were beautiful. The staff was very accommodating. We had the breakfast Buffet at the BnB restaurant in the hotel. It was excellent and well worth 27$.
December 22, 2012
Rated 5 out of 5 by Fraysplace New Years Eve
We stayed at the hotel New Years Eve, and although there was a misunderstanding about an additional fee for a room with a view for that evening the staff handled it proffessionally and quickly and to my satisfaction. The front staff was very friendly and courteous and offered me another perk for this confussion. We had a great stay and lots of fun. It is because of this excellent customer service that I would recommend the hotel to others and would stay there again.
January 4, 2013
Rated 4 out of 5 by mills1 JEM
we have stayed for the Boat Show several years, however, the last two years our billing has been fouled up. Two years ago we reserved two rooms for separate couples, we both separately checked in, however, the entire bill was charged to our account!We ended up settling by check between the couples.This year we reserved two rooms, but had to cancel one, while we were told a credit would be done(2 phone calls), we needed to re-contact billing after our stay to obtain our credit.
January 17, 2013
Rated 4 out of 5 by Zilmo If you want a cold room to sleep in, find another hotel
The room was lovely, with a fantastic view of Toronto City Hall, and just a block away from the Performing Arts Centre, where ballet and opera are performed.
The hotel is also close to most anywhere in central downtown, within walking distance of the AGO, Chinatown, the Aquarium, etc.
The one feature that wasn't great was the fact that I couldn't get the room temperature any lower than 18.5, so I was a bit too warm for a perfect night's sleep.
June 2, 2014
Rated 2 out of 5 by Pauline44 Uncomfortable humid warm summer stay
The air conditioning in the whole hotel was not functionning correctly and in room 3411 when I complained I was brought a fan which did nothing to cool the room down as it was 24 degree in the room the full length of our stay. It made it unbearable to sleep and had to have the fan directly on me which is in my view inexcusable since it is summer month July in Toronto.
July 14, 2014
Rated 3 out of 5 by malik15 wasnt what i expected
i hate to be the one who tell you that but i have been in the sheraton hotel all over the world and my last station was france dubai than i came to canada.
i was very disappointed with the customer service i got and very upset when i kept calling room service and nobody picked up
i love the sheraton as a company but i did not get the room i was told and it was not what i requested.
thank you for the follow up and taking the time to read my feedback.
happy thanks giving.
October 7, 2012
Rated 4 out of 5 by John49 Toronto in Occtober
I stayed for 6 nights & enjoyed an excellent level of service from friendly attentive staff who were very responsive to my questions & requests including supplying a bathrobe and extending checkout time as I had an evening flight back to the UK. Clubroom on floor 43 very good & again excellent service morning & evening. Couldn't quite get used to the walk from the men's locker rooms down corridor to gym/pool - why no direct access? Other than that a brilliant stay - thankyou!
November 1, 2012
Rated 3 out of 5 by Leroy1959 Stay at Sheraton
The hotel lobby was quite clean and inviting. The personnel was very helpful and friendly. The floors where the rooms are could use some updating ver gloomy and dark. There was no information in the room about the hotel such as restaurants, pool and ice machines.
August 1, 2014
Rated 4 out of 5 by Rob1958 Some Disappointments...
The ice machine on the 27th floor was never operable while we stayed for 4 days and it was a hassle to have to go down a floor to get ice often...also the curtains and blinds did not block out the light and made it more difficult to sleep...the towels did not dry overnight in the bathroom probably due to minimal ventilation...but check in as an SPG member was convenient. Overall a comfortable stay!
July 2, 2014
Rated 2 out of 5 by murph888 Not a great experience
I've already discussed this with the Sheraton Toronto staff. I stayed there this past Wed-Fri. My wake-up call came in a half hour late on Thurs and 45 mins early on Fri (after a late night). I also stood in a pool of water to shower each day due to a drainage problem with the tub, even though i was told it would be addressed the first day. I'm sure this is an abherration. I've stayed at Sheratons often and have had good experiences, and likely will again over the holidays.
December 10, 2012
Rated 2 out of 5 by americantory disappointed for first time
I have stayed at the hotel before, this was the first time I was disappointed. My room registration was mixed up when I checked in and they were unable to change it to what I wanted originally. I got to my room and it was messy. Hair in the bathroom from the previous occupants and the carpet was dirty. Not impressed.
July 24, 2014
Rated 4 out of 5 by AnnaOz Great location for downtown stay.
We chose this hotel for its location and specifically proximity to the theatre and package deal for theatre production. My husband and I stayed here pre children and had a great experience 8 years ago. The pool was a bonus and we could not get our kids out. Brian at the front desk and all of the staff including the housekeeping and valet were more than accommodating. The only suggestions that we had was that our room on the 11th floor needs a updating reno , there was a mysterious stain on the floor next to the bed, the windows needed cleaning and the toilet needed a new seat and the toilet was constantly running. This was the only let down since we have recently stayed in brand new hotels in the vicinity. I am confident that the next time these issues will be resolved. Thank you again Brian for your assistance.
August 12, 2013
Rated 5 out of 5 by Nikki Fantastic Experience
It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much.
April 18, 2013
Rated 5 out of 5 by BillTheRegular Home away from home
I've been staying at this Sheraton hotel for the past two years. I'm there almost every week for 3 nights. Clearly, I've given them plenty of opportunity to connect my name with my face.
I have been more than pleased with my treatment. The rooms are very comfortable. Whenever I ask for assistance, I am greeted with pleasant faces.
The hotels amenities, like the full-size pool, are a huge plus. The lounge on the top floor has a wonderful view and excellent food and drink.
July 15, 2012
Rated 5 out of 5 by Sparky Very friendly staff
Your staff are all welcoming, warm, and helpful. I appreciated the bottled water handed out, as the check in line was a bit long on Saturday.
The restaurant in the lobby needs some attending to in terms of greeting guests. Three servers passed us, and did not acknowledge we were waiting to be seated. They looked away and pretended not to see us. While I can appreciate they are busy, or may not be the host, a simple, "Someone will be with you in a minute" would be helpful.
April 8, 2013
Rated 3 out of 5 by mark banging water pipes and what's with pool
Hi, paid the extra to stay at Sheraton for comfort and to enjoy pool area a bit. #1. Room was clean but there was a pipe hammer banging noise constantly all night coming from bathroom. sound coming from below..probably coming up from boiler room or basement. i told staff at check out and he showed minimal interest and did not appear to write a work order or take note. he asked me if we had called to complain in middle of night and i said no. i didn't expect them to have maintenance staff middle of night so why would i call? 2. Also pool area under construction again. last year it was building new bar area. now bar area closed off for building maintenance. pool area has so much potential for summer fun including adults but is really only utilitized as a kids and parents swimming. also hot tub area needs cleaning.
June 10, 2013
Rated 4 out of 5 by Wimal MANAGER
I always prefer to stay at Sheraton when on business trip to Toronto. This time around the experience was not the same, simply because the vent the room made lot of noise (room # 2538). I number one priority is to have good night sleep so that I rested to conduct my business next day. That did not happen this time. I'm sure Sheraton will be mindful of such things and check the rooms before assignment.
June 29, 2014
Rated 4 out of 5 by Muggle good location, helpful staff
We felt good points were the location and the staff were for the most part helpful attentive and very pleasant.the bed was also very comfortable
Charging $16.00 for wifi per day/per device is a very effective way to ensure people upgrade. That charge may be out of line.
it was difficult to get the temp in our room cool enough for the night as the sensor was on the wall close to where the air was coming out so it would always sense that the room was colder than it was.
Day to day cleaning could have been done a bit better. A greater attention to detail would be appreciated for the price we paid.
There appeared to be a stain on the wallpaper in the bathroom.
The most distressing thing however was a FIRE ALARM at 3 am! We were informed the next morning that it was just someone playing a prank, which is what we expected. We realize that this is something out of the hotel's control, however rather than just a recorded apology a discount for that night or a couple of free drinks would have been greatly appreciated.
July 29, 2014
Rated 5 out of 5 by JRDJ great stay
i particularly appreciate the responsiveness of the front office staff for meeting my needs, and those of my family, during our stay.
August 10, 2014
Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 2 out of 5 by KevinATL Distatisfaction
Unpleasant reception from Bellman to Front Desk, rude attitude from both. I was their for one night. I ate at BB burgers, I was served a $17 hamburger that was so over cooked on one side that it was like a charcoal brick. When I told the waiter he seemed as this was normal. I complained to the manager Mike D. He was very apologetic and had the burger re-made and brought it to my room. The quality of the food was still poor. I would not stay at this hotel again.
April 17, 2014
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 5 out of 5 by lcjack67 This Hotel has a great location
My stay was so close to everything that was interesting. I visited the Royal Ontario Museum, Eaton shopping mall. Union station the great Hall. The Old court house, and the Ontario capital building among other things
August 4, 2014
Rated 4 out of 5 by OnBusiness2z Time for a reno?
Sheratons are always pleasant places to stay and the lobby of this one is very pleasant if a little busy with lots of people bustling around. However my room was small and cramped with pretty dingy wall coverings - dark beige and one wall had some plaid fabric that matched the curtains. Like something out of the 70s. The hallway was like that too which makes me think the place needs some modernizing touches. Great location though and I had good in-room dining for dinner.
October 29, 2012