Rated 4 out of 5 by Pirate187 Check-in
The line-up at check-in was very long, not unexpected mid afternoon on a holiday long weekend. The hotel provides a separate check-in area for SPG Gold and Platinum members. I am a Gold SPG member so i stood in that line. The ONE attendant spent 15 minuts with one other guest so the line did not move. Although there are other terminals in the area, no other attendant came over to help. I eventually gave up and got in the other line, only to have to wait several more minutes to check in.
February 19, 2013
Rated 2 out of 5 by corstays great amenties, poor service
the hotel has oustanding facilities and gym areas. the rooms although dated are celan and comfortable. the issue was imy room key did not work and it took 4 calls and 40 minutes wating by my door to get someone to actually resolve my problem. also the tap in my room could not be turned off and when i mentioned this, nothing was done about it
February 14, 2014
Rated 5 out of 5 by ashort73 Great Service
We had an issue with the room we thought we had reserved. Steven at the preferred check in desk took care of us. With 3 kids it is sometimes hard to get my family into a regular room. He was able to find us to adjoining rooms and he honored the initial reservation price on a very busy night at the hotel. This service enforced why I choose Sheraton over other brands of hotels. Thank you for making my family stay enjoyable! It is so important and will certainly continue to keep me loyal!
February 23, 2013
Rated 5 out of 5 by lamb WHAT A WONDERFUL STAY
I would like to thank the all of the staff involved with this stay, especially Ms. W.S she did everything right, from the beautiful clean room to the wonderful wine and cheese plate that arrived at our room on our second day of our three day stay it was delicious and very much appreciated. It showed us just how much you really appreciate your guests and with this we will definitely return for many more stays. Again thank you for a great relaxing stay and we will see you soon.
November 22, 2012
Rated 4 out of 5 by spadina great hotel
Always love our stays at the Sheraton; rooms are clean and well appointed though some refurbishing will soon be required; duvet cover was stained where people sit on bed; carpeting could be replaced but overall it is a great place to stay; location is perfect in the heart of downtown; B&B restaurant treated our granddaughter like royalty; staff was most accommodating when our room was left uncleaned by mistake. It is our go to hotel when traveling to Toronto. Definitely worth a visit!
September 2, 2012
Rated 1 out of 5 by Msmcd Renee
I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years-
September 10, 2013
Rated 5 out of 5 by ChristineN Fast, Efficient & Friendly!
Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :)
P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?!
May 20, 2013
Rated 5 out of 5 by jd21 Great Toronto Hotel
Hotel is centrally located and have always used for business travel as well as for personal travel. Good value for the price. Staff is professional and services are great.
March 3, 2014
Rated 1 out of 5 by justwantsleep Need to shut down the parties if you want us back
I also posted this on trip advisor:
Upon check in get upgraded to club floor.
Resting in room around 6:30pm when neighbors arrive to room. Extremely loud, very profane, bottles clanging and other clear signals of readying for a party. Go down to front desk to request a room change. Husband is told the hotel is fully booked, but security will tell them to quiet down. And, he is told that if security is called twice to a room the occupants are evicted. He is even showed a page long note on rules regarding conduct at the Sheraton (just seeing this printed out should have caused us worry). We go to dinner.
We return at 10:30 to a roaring party next door (and another down the hall). We immediately go to front desk to again request a room change, or to check out and find another hotel. We are told someone else has complained and security is on their way up to evict our neighbors. We go back to our room and see them all heading down to the lobby without any of their things. Husband comments that it seems strange to be evicted and not have anything to take along. I am just happy it is quiet.
But, at 2:30 they return loud and profane once again. The party resumes. We call the front desk wondering why the people who were evicted are back. They send security up again, for at least the 3rd time. They continue being disruptive until almost 4am. At this point, I give up on sleeping and go down to the front desk. The person on duty is apologetic and offers to refund the night’s stay. What I really want is for at least my husband to have a few hours of quiet. Ok, he will send security up again. Great, that is so effective.
I try to find a place in the lobby to do some work I brought along. First, it is freezing as the automatic rotating doors automatically bring cold air in. Second, it is full of drunks roaming around, trying to make their way up to various parties, or sprawled out on the couches. I head to the conference area of the hotel hoping for some quiet and some warmth. I find a table and pull out the chair, only to find someone sleeping under the table. AT A SHERATON. It was like being transported back to my university days and being in a dormitory. I go back to the lobby and find a small table and in the dim light try to get some work done. It is a challenge given the number of intoxicated, loud individuals that continue to pass by. Note it is now nearly 5am.
Simply being reimbursed for our expense does not even the score. Had we been offered a free room with the caveat we would get no sleep, we would never have taken the deal. In fact, if you had offered a substantial amount of money, we would still not have taken the deal. Clearly, there is either a breakdown between the front desk and security, or the front desk lies to customers. We were told our neighbors were being evicted and they were not. Had I know they were not being evicted we would have changed hotels at 10:30.
The Sheraton needs to choose whether it wants to cater to young partiers or a more mature crowd. We will not stay there again, and in fact are canceling a reservation we had made for April.
March 24, 2014
Rated 5 out of 5 by AMac Feels Like Home
I would like to recognize the Sheraton Centre Toronto as my favourite hotel in the region. Everyone went above and beyond to make me and my family feel welcome and appreciated. The General Manager (Mr. Dunn) has obviously created an environment where his team is very focused on creating a positive experience for people and families staying at this hotel. He should be very proud.
I would also like to personally recognize Ms. Sinn for making this stay so memorable. This was a mini March Break for me and my family and she was responsible for making it so special for both the kids and the adults. It is these types of memories that kids will remember for the rest of their lives.
I would recommend this hotel to anyone thinking for visiting Toronto. Great staff, great location and great amenities.
April 7, 2013
Rated 3 out of 5 by 201211Chris Stay was good
I enjoyed the stay at the hotel and thought the service was reasonable. I was dissapointed when I put down a deposit but was not told that debit card deposits would only be returned 6 weeks later and by cheque. The hotel was a little worn from time with electrical plugs being broken (Just outside the Gym entrance) the rooms where nice but had wear and the bed frame was broken in one of the rooms. All in all even though it was not ideal I would have to say that the staff was polite.
December 4, 2012
Rated 2 out of 5 by PoorSleepVan Poor Sleep
I stayed in room 2714 avoid this room the elevator noise makes sleeping difficult
March 7, 2014
Rated 4 out of 5 by DickFL Some Bumpy Nights at Sheraton Centre Toronto
The hotel is lovely and located in a very convenient part of Toronto. However, on this stay, there were many college age students and they were partying all through the night, yelling in the halls at 3am on two consecutive nights. We also had a fire alarm go off on two consecutive days--one at 1am in the morning--both false alarms. Perhaps they were connected with the partying students.
Staff, however, were very nice about everything and discounted the bill because of the problems
July 1, 2013
Rated 2 out of 5 by RJM50 Platinum status results in little benefit
The absence of my assistant resulted in a same day request to SPG for a 2 night reservation at our standard corporate rate. The hotel was apparently sold out of standard corp rate rooms so I was offered a Club Level room at an additonal $100 per night. Having stayed at this hotel in excess of 90 nights in 2012, I thought the hotel might be more flexible, so I asked again about the rate but but the "Revenue Manager" refused any concessions. Ultimately I took the room to find it was a standard room I normally get but the extra value and cost was due to its location next to the elevator bank. I enjoyed the ups and downs of the background noise for 2 nights.
My past experiences have been good at this hotel so I am disappointed a manager decided to forsake the longterm relationship for a shorterm price gouge.
December 3, 2012
Rated 2 out of 5 by Darcy2013 Rooms are tired and need of renovation
While starwood properties are generally preferred, the faciliteis in downtown Toronto are tired and in need of renovations. I had to change rooms when I checked in as the mechancial heater was making significant noise. The second room was better but with wall paper loose on the walls and other items, it was evident that a makeover is required.
February 10, 2014
Rated 4 out of 5 by None207 Bedroom Carpet
The bedroom carpet had stains/ tar on it in front the desk.
Also one of the toilet cover fastners was broken.
Not the usual high quality we expect from this hotel
March 2, 2014
Rated 4 out of 5 by mills1 JEM
we have stayed for the Boat Show several years, however, the last two years our billing has been fouled up. Two years ago we reserved two rooms for separate couples, we both separately checked in, however, the entire bill was charged to our account!We ended up settling by check between the couples.This year we reserved two rooms, but had to cancel one, while we were told a credit would be done(2 phone calls), we needed to re-contact billing after our stay to obtain our credit.
January 17, 2013
Rated 5 out of 5 by Fraysplace New Years Eve
We stayed at the hotel New Years Eve, and although there was a misunderstanding about an additional fee for a room with a view for that evening the staff handled it proffessionally and quickly and to my satisfaction. The front staff was very friendly and courteous and offered me another perk for this confussion. We had a great stay and lots of fun. It is because of this excellent customer service that I would recommend the hotel to others and would stay there again.
January 4, 2013
Rated 5 out of 5 by AuntDi33 Don't listen to other reviews!
Don't listen to the other reviews. I was very apprehensive after reading them. We were attending the Nut Cracker Ballet at the Four Seasons Centre just next door to the hotel. So, we thought we'd try it out. Well, we were very pleased with our room and the hotel itself was wonderful. This was at Christmas time so the decorations were beautiful. The staff was very accommodating. We had the breakfast Buffet at the BnB restaurant in the hotel. It was excellent and well worth 27$.
December 22, 2012
Rated 4 out of 5 by John49 Toronto in Occtober
I stayed for 6 nights & enjoyed an excellent level of service from friendly attentive staff who were very responsive to my questions & requests including supplying a bathrobe and extending checkout time as I had an evening flight back to the UK. Clubroom on floor 43 very good & again excellent service morning & evening. Couldn't quite get used to the walk from the men's locker rooms down corridor to gym/pool - why no direct access? Other than that a brilliant stay - thankyou!
November 1, 2012
Rated 3 out of 5 by malik15 wasnt what i expected
i hate to be the one who tell you that but i have been in the sheraton hotel all over the world and my last station was france dubai than i came to canada.
i was very disappointed with the customer service i got and very upset when i kept calling room service and nobody picked up
i love the sheraton as a company but i did not get the room i was told and it was not what i requested.
thank you for the follow up and taking the time to read my feedback.
happy thanks giving.
October 7, 2012
Rated 4 out of 5 by Phantomflight Features:
Hotel well located for access to business
locations, entertainment and landmarks.
However, on this stay, I was disappointed for three reasons:
No morning paper
Evening food at Club level, quite poor, breakfast food was good
February 23, 2014
Rated 5 out of 5 by Noble1 The Staff at The Sheraton Take Great Care of You
Excellent service by Brian at the front desk. I had a bad cold during my stay and the Club Lounge staff (Bradley and Joanna) took excellent care of me, bringing me hot lemon and honey drinks. Their extra care was very much appreciated.
February 23, 2014
Rated 4 out of 5 by AnnaOz Great location for downtown stay.
We chose this hotel for its location and specifically proximity to the theatre and package deal for theatre production. My husband and I stayed here pre children and had a great experience 8 years ago. The pool was a bonus and we could not get our kids out. Brian at the front desk and all of the staff including the housekeeping and valet were more than accommodating. The only suggestions that we had was that our room on the 11th floor needs a updating reno , there was a mysterious stain on the floor next to the bed, the windows needed cleaning and the toilet needed a new seat and the toilet was constantly running. This was the only let down since we have recently stayed in brand new hotels in the vicinity. I am confident that the next time these issues will be resolved. Thank you again Brian for your assistance.
August 12, 2013
Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 2 out of 5 by murph888 Not a great experience
I've already discussed this with the Sheraton Toronto staff. I stayed there this past Wed-Fri. My wake-up call came in a half hour late on Thurs and 45 mins early on Fri (after a late night). I also stood in a pool of water to shower each day due to a drainage problem with the tub, even though i was told it would be addressed the first day. I'm sure this is an abherration. I've stayed at Sheratons often and have had good experiences, and likely will again over the holidays.
December 10, 2012
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 3 out of 5 by Mar4 Service
My r oom was missing a ironboard. I had called down to the desk twice and waitied for 2 hours and was told it would be expidted. I finally went to bed at 11:00 pm never recieved the ironing board. I was in town for meetings.
February 24, 2014
Rated 1 out of 5 by Sheratony Sheraton - a step behind
- Poor internet room service with sign up costs that then get removed. Why have the charges then? Offer services free to simplify the process. Its 2014. Keep up with expected hotel services.
- No lighting at the room work desk
- Inadequate room lights
- No available electricity near the bedside without having to unplug the wall lights or the alarm clock
- No clear instructions on or beside the phone to deal with calls and messages received
- No simple hard copy hotel services book to inform you of hotel services, menus for room-services, facilities, etc , You must go searching on the TV for this information and then wait for screens of various menu pages to slowly appear. Give me a food menu. Give me a list of hotel services. Simple is better. If you want to watch TV you have to depart your movie to seek out this information or view the room-service menu and miss your movie (and you spend the first 15 minutes of your stay looking for the expected hotel services book)
- Price for room movies are most often $16 plus. It thus costs more than going to a movie theatre. What's the problem? Why such an excessive extra cost for a simple movie?
- Room menu costs are excessive as are those in the lobby B&B restaurant. A simple breakfast or sandwich with drink can cost $30-40 easily and the food quality is mediocre/bland and in no way justifies this cost.
- Lobby and in-hotel restaurants need updating and improved menus, decor, food quality. Toronto below level food court and service provider facilities are outdated and even more apparent as you travel on underground pedestrian pathways from the Sheraton to adjacent building facilities. It's like entering the current decade as you move away from the Sheraton and returning to an un-renovated Friendly's restaurant on your return
- Inadequate business center facilities with limited weekend hours and inappropriate/ inadequate for the purposes of attendees at a conference (as was the case with me)
March 18, 2014
Rated 3 out of 5 by mark banging water pipes and what's with pool
Hi, paid the extra to stay at Sheraton for comfort and to enjoy pool area a bit. #1. Room was clean but there was a pipe hammer banging noise constantly all night coming from bathroom. sound coming from below..probably coming up from boiler room or basement. i told staff at check out and he showed minimal interest and did not appear to write a work order or take note. he asked me if we had called to complain in middle of night and i said no. i didn't expect them to have maintenance staff middle of night so why would i call? 2. Also pool area under construction again. last year it was building new bar area. now bar area closed off for building maintenance. pool area has so much potential for summer fun including adults but is really only utilitized as a kids and parents swimming. also hot tub area needs cleaning.
June 10, 2013