Rated 4 out of 5 by Rizman Watch your bill when you depart...
I booked a room with SPG points. When my wife checked out she was charged a $55 fee. This fee indeed should not have been charged. I feel taken advantage of and still have not gotten my credit that hotel staff said I would receive after I called the next day.
May 10, 2012
Rated 2 out of 5 by chateado12 Back Ache
Showers are weak, half of the water comes out the shower head and the other half is wasted out the spout below. Beds are the absolute worst I've encountered in some time. Even as an SPG member, I am not likely to consider a Sheraton hotel in any future stays.
June 11, 2012
Rated 5 out of 5 by Photomom Recognition Specialist
My room was perfect and convenient for the conference I attended and worked as staff. I LOVED the program you guys have of staying green and giving the $5.00 voucher for 'no service'. NO one needs someone to make their bed everyday.
July 14, 2014
Rated 3 out of 5 by peteraspg need to raise the bar
I've stayed at this Sheraton at least 30 times, it was great when the renovation was completed but it's losing it's appeal.
my room wasn't cleaned / refreshed 2nd day.
paying $27 for self park and $10. for internet for spg gold members is not much of a perk.
October 24, 2013
Rated 2 out of 5 by Naasa Beautiful hotel but limited offerings
The bedroom is prob.designed by a man--lacks drawers for women, no protection for getting out of tub/shower, no shelf for toileteries, no info that sheets are not changed during visit, lacks a reg. breakfast restaurant. Best feature is the gym and restaurant
October 22, 2013
Rated 4 out of 5 by Lindworm Great location and staff
Stayed for 8 days during a conference. Surprisingly good food (no rubber chicken!). Fitness Center had all the equipment I typically use; location made it easy to go running in the morning. Excellent staff - they were easy to work with and very accomodating.
September 5, 2012
Rated 3 out of 5 by Floyd Not Sure
Stayed 4 nights. Upon check-in was asked if
I would be parking a car, said no I would not.
Got charged for 3 nights parking anyway. Now I see taking their sweet time in refunding my credit card the 68.99. Wonder how many don't notice and pay anyway. Hmmm....
October 18, 2012
Rated 3 out of 5 by PDDC Typical, tired Sheraton
As I've experienced with other Sheraton locations, this hotel is clearly on the old side and needs some updating. General facilities are nice, but the rooms themselves are a bit haggard and in need of updating. Service, as usual with Sheraton, was wonderful.
February 18, 2013
Rated 3 out of 5 by Shipper45 Hotel is Great - But Don't Ship Anything to The Hotel
The hotel experience was good for the most part,
HOWEVER, they have a 3rd party company that manages shipping and receiving. It costs about as much to get your package from then as it does to ship the package...It is a TOTAL Rip-Off......
June 26, 2014
Rated 4 out of 5 by biztraveller01 Nice large room
The room was huge with lots of space. The bathroom also was huge, with a good amount of counter space. Would love to have more drawers to put away clothes so I didn't have to use my suitcase. Also, would like a full length mirror in the dressing room area.
June 27, 2013
Rated 5 out of 5 by Popeye21 Excellent staff
Brooke at the front desk is an asset to this hotel. Not only very well versed in the runnings of the hotel, but also of her clients. She is unflappable and efficient and if all hotels had Brooke's as their service fronts, the world would run much smoother
February 15, 2014
Rated 3 out of 5 by Frontranger Tower may be different than Plaza
I requested an upper floor room and the staff provided an upper floor room with the caveat that it contained two full beds rather than the queens I had requested. This was no problem as I was by myself.
However, I have to assume that this type of room is the least often requested as it was in generally bad repair and in need of maintenance. The shower temperature was varaible, toilet prone to not filling, and the tub needed re-grouting.
In the main sleeping area, access to electrical outlets was accommodated through power strips-- never have I seen this in a commercial establishment. And, for whatever reason the room was never serviced in the three days for which I stayed. It may have been a misunderstanding of the "go green" campaign that avoids towel/linen changes, but it shouldn't result in no coffee refills, no cleaning, and no bed making.
The room itself was spacious and well-equipped with work space. However, it was in definite need of maintenance and updating to achieve the typical level of accommodation for a Sheraton.
February 7, 2013
Rated 5 out of 5 by Taymar9 First Stay at a Sheraton
I was impressed with the room size. Check-in was quick and efficient. Restaurant was very nice. Elevator service was the fastest I've experienced. Location was close to everything I needed. I would definitely stay at the Sheraton next time I'm in Denver.
April 7, 2012
Rated 4 out of 5 by Explorer712 Nice location,Friendly staff and clean
The only major problem was the restaurant pricing. The prices were very high such that we did not buy a single meal during our 3 days at the hotel. The 16 st mall restaurants had better value.
Unfortunately the parking "card reader" system did not work.
November 12, 2013
Rated 2 out of 5 by mary412 say no to the Tower
I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location.
November 6, 2012
Rated 5 out of 5 by BEL45 Best Service Staff I have ever encountered
This is the best hotel I have ever had the pleasure of staying in for a convention.
The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion.
November 7, 2012
Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 4 out of 5 by RLS720 Almost Perfect
Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly.
September 17, 2012
Rated 4 out of 5 by ColoradoAlan Awesome Stay
Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations.
October 20, 2012
Rated 4 out of 5 by Ron579 Try to respond to guest requests
I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine.
June 24, 2013
Rated 4 out of 5 by Jemma1 Convenient, Friendly and Quiet
The hotel is located along the 16th Street Mall in downtown Denver and is convenient to a host of restaurants bars and stores. We first chose a king room but after exploring discovered the limited area too tight and switched to a queen for a lot more space, larger closets and bigger bath. The staff was extremely friendly and accommodating in making the move and was helpful throughout our weeklong stay. I recommend booking Plaza rooms instead of the Tower unless you are into architectural history. The Microsoft center in the lobby provides 45 minutes of free internet on windows 8.1 computers. It is a simple matter to set up a work session, check reservations and print out plane tickets and other documents. As for SPG touches we enjoyed bottled water in the room. We also woke with Starbucks coffee each morning. The hotel gift shop is well stocked with necessities, clothes and other items. The breakfast buffet is mediocre at best but convenient. Even cooked items come out ho hum. However there is a Yard House connected to the hotel that serves up excellent food (not breakfast) and has an impressive menu of beer and ales. There is also a coffee shop inside the hotel that can fix you up with some morning basics. I would recommend staying here.
September 27, 2014
Rated 4 out of 5 by NLY1975 Pleasant visit
Please think about removing the sensored a/c in the rooms. The room smelled musty upon each of our returns and takes about 20-30 minutes to cool back down. However, the maintenance team was right on and provided a boxed fan to assist!
June 24, 2014
Rated 2 out of 5 by dddk Great Downtown location
Tower rooms are very old style including the furniture. Beds are very comfortable and clean- great for before a business meetings. For a Sheraton, I was not impressed with the facilities. Definitely adequate for business, close to everything downtown.
October 6, 2013
Rated 4 out of 5 by Mamammia Excellent stay
Excellent service, food, and location.
Need a microwave and fridge in room as standard.
Free internet is a plus
September 13, 2014
Rated 5 out of 5 by gld1958 Excellent Atmosphere
My son flew in from CA and met me for a Bronco's game. The Sheraton was excellent. From valet's to the wait staff everyone was friendly and the atmosphere was excellent.
August 25, 2014
Rated 2 out of 5 by VAGuest5417 This Hotel Need Help
No Internet access in the room. Poor response.
September 25, 2014
Rated 4 out of 5 by Phil11 Great staff here
They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped.
June 13, 2012
Rated 5 out of 5 by Paula65 This hotel was welcoming
From the time I entered the hotel I felt welcomed. The lobby was clean and neat; the rooms was spacious, beds were very comfortable. While I was there I was attending a conference in the hotel. The meeting rooms were very well set up and clean.
April 7, 2014
Rated 5 out of 5 by KTBUG What a wonderful experience
The experience began with a wonderfully responsive staff. The accommodations met my expectations and the room staff were very responsive to guests questions and needs/
I would recommend this facility to anyone traveling to the Denver area.
May 18, 2014
Rated 4 out of 5 by Sledhead59 Downtown Denver Sheraton
Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-(
August 26, 2012