Rated 4 out of 5 by chrisp22 The hotel needs to work on its housekeeping department
We had to ask for towels of some sort every night. They removed clean towels and left us short handed every night. They did not change the sheets for days at a time. Front desk and other staff were great. No problems in any other area of the hotel and very quiet rooms. I like that.
November 10, 2012
Rated 5 out of 5 by JKC0127 NACAC conference stay
The staff at the Sheraton consistently go above and beyond my expectations for conference accommodations. I've stayed here twice and will continue to because of the rooms, location, staff and especially the fitness center. I wish my own gym were as nice as the one at the Sheraton.
October 9, 2012
Rated 4 out of 5 by AnnLR My Sheraton Experience
My experience at the Downtown Sheraton in Denver was a good one. The two-bed room was very spacious and had two closets. My only concern was that the bathroom was too small even for one person. The meeting rooms, fitness center and all other areas I visited were spacious and nice.
November 19, 2012
Rated 1 out of 5 by travelprofessional5 Horrible Experience
I had several rooms booked during a wedding. Two of the rooms checked out early and found alternate hotels due to the chaos at the Sheraton. One night the fire alarms went off three different times, security not knowing if clients could get to their rooms or not, I ended up using the stairs up and down as only the elevators were being blocked by security. We had a new years eve wedding, again security was requiring wrist bands. We did get an two wrist bands delivered to our room that morning without ANY explanation. It's no wonder it didn't work. We returned at 1:30 a.m. in wedding attire, with key cards and ID and we still had to return to the desk stand in line where arm bands were readily given out. The two brides maids left the hotel on the night of the wedding because there was so much partying in the hotel and after several calls they had to check out at 2 a.m.! These are only a few of the issues with this monster sized hotel.
I'll be following up with a letter. Sorry I couldn't say something nice.
January 9, 2013
Rated 2 out of 5 by Pole Water was cold two out of four mornings
Two out of the four days of my stay I was not able to take a shower in the morning due to the water being cold. When I asked about it at the front desk I was told there were numerous people trying to shower at the same time and their water heater could not keep up with the demand.
February 24, 2013
Rated 5 out of 5 by b30315 nice job
nice job overall, Staff friendly and attentive. Only c/o was tub drain was slow. Called and they had someone come while I was out. Drain was better but still slow( that't why 4 not 5 stars on facilities met my expectations)...didn't have time to call about it. But overall nice job
April 28, 2013
Rated 4 out of 5 by PatLawyer Great staff
The front desk staff and the valets cannot be beat! They gave great suggestions for restaurants, things to see and do, and directions. And everyone had a smile on their face. And of course, the beds are soooo comfortable.
June 20, 2014
Rated 2 out of 5 by Kathryn55 This hotel smells.
I was very disappointed in this hotel. The rooms smelled. I asked to be moved and was given a different room only to find that it smelled too. I had to move to a "Pure" room and it still smelled a little.
I would never stay here again. Also, the hotel floor plan is non-sensical.
July 1, 2013
Rated 2 out of 5 by dgreen814 Good location, below average hotel
The Green Choice program was never fully explained to me and I never would have accepted it had I know the room would not be cleaned at all during my stay or that the the basic necessities would not be replaced. And, wireless internet reception was very poor throughout the hotel.
May 19, 2013
Rated 5 out of 5 by Jeff1959 nice fitness room
This hotel has a very nice fitness room. I liked the ability to specify "no cleaning" during my stay - I just use the room to sleep and shower and it seems wasteful to have the room cleaned for that. And I got $5 per night for the in house bar/restaurant for choosing this option.
April 28, 2013
Rated 2 out of 5 by elleng This hotel was disappointing...
My room was tiny, it was stuffy with no air circulation. The bed was almost comfortable, but regrettably not quite. There was no mini-fridge, which I need for my diabetic meds. The bathroom did not have a fan. The wallpaper was peeling. I paid a premium for this disappointment.
February 4, 2013
Rated 5 out of 5 by Losh Very friendly staff!
The staff was very pleasant and professional! Our rooms were clean and cozy. The mattress and pillows were very comfortable. We slept great! The Sheraton Denver Downtown Hotel was very accommodating to our requests! We would stay here again in a heart beat! Beautiful hotel too!
March 1, 2013
Rated 5 out of 5 by djw3 Spacious and Impressive
Went to a conference. The hotel is huge with lots of great space for meetings and presentations. The accommodations were good. Everything is connected so even if your room is in a different tower or section you do not have to go outside to get where you are going.
April 21, 2014
Rated 3 out of 5 by Flyertalker Great location
Hotel is ideally located near the pedestrian mall with shops, stores, bars/ restaurants, movie theater, as well as the Capitol bldg etc. Room was in need of some help in terms of the AC and curtains were somewhat stained. Good selection of channels on TV when I was in the room
August 11, 2012
Rated 3 out of 5 Not Excited
This hotel is adequate at best. I think this is an older hotel but it still could have been better. My room attendant neglectedto service my room one day and the bathroom light stooped working the last day I was at the hotel. I informed the room attendant but nothing was done.
November 3, 2012
Rated 3 out of 5 by mcgee33 Great stay until check out
Overall my stay at the Sheraton was great, until check out. When I went to the front desk to check out, I asked how much the total was. She quoted me a number that was about $70 higher than I was quoted when I booked the room. I asked her why this might be and she simply said "because thats how much it is" and I asked her again what could have made a difference and she just said "well, thats how much it cost". I then asked her if I could get a itemized receipt on my 2 hotel rooms I was paying for so I could see what changed and what made the bill higher, and she said no, she wouldn't show me, and that I would get an email with it later.
In the end I was over charged for parking when parking should have been included.
I contacted the Sheraton and they offered to refund my money, which is nice, but I am frustrated that the problem could not have been solved at the front desk, now I have to wait for a refund. The rest of the staff was very helpful, just the particular person I encountered was incredibly rude.
January 5, 2013
Rated 3 out of 5 by Denver21665 Parking lot
Parking lot logistics was very confusing. Also, the parking strips needs to be repainted ASAP. It's very hard to see the lines, which makes parking difficult (in addition to the fact that vehicles are to be parked in different styles -- some straight, some tilted right, etc.)
August 12, 2013
Rated 1 out of 5 by Carlson31 Guest services failed
My wife and I stayed there last weekend. We don't spend many nights out and this was a special occasion for us. The hotel room was very clean and we were excited for a good night's rest after a fun night out. Around 2 AM we are awoken by a very loud group directly across the hall from us. They were banging on doors, speaking very loudly and running up and down the hall. Because there were so many I didn't want to confront them myself. I called the front desk to report the noise. The front desk told me that somebody else had called 10 minutes earlier and that security would be up right away. Security never came, and the raucous group continued until 4 AM. The next morning, when I relayed my dissatisfaction to the front desk I was given only one option--to leave a complaint for the guest across the hall. I instead suggested that they pass my dissatisfaction to upper management. I do not feel my complaint was heard, and it's very unlikely that I will stay there again. For a "4 star" hotel I was very disappointed.
February 15, 2013
Rated 1 out of 5 by cdb3 Big Problems
I stayed here for the week of Feb 17th and the hotel has some problems that needs to be addressed. The lobby is beautiful but that is only the cover of the book. So dont judge a book by its cover. First for three days there was no hot water, two days lukewarm, one day completely cold after running it for 15 mins to see if it would turn hot. The hotel said there was a problem with the hot water heater. Also there are 6 elevators and one afternoon into evening none of them were working at all, again experiencing technical issues but these issues forced me to walk up 8 flight of stairs. The rooms had a modern 70s feel to them. All housekeeping did was make your bed and supply you pillows. My used glasses were never exchanged for clean ones nor was I even given a new liner for the icebucket, I had to throw out the old one because it was still on the counter when I returned. The hotel is located in the heart ot the city so it is convenient in that aspect but if I am ever in Denver again I will stay at another hotel.
February 23, 2013
Rated 5 out of 5 by Debrra super experience
I thought the staff was wonderful. I wish I would have had a room with a view...but with a convention in town...it was not possible...still...very clean and smelled great.
July 9, 2014
Rated 5 out of 5 by Losh This hotel went beyond and above
We had a small group staying at this hotel for a bridal shower. It just so happened to also be the weekend of a snowstorm. This hotel was so helpful with canceling for those stuck home and extending for those stuck in Denver. All staff was awesome. Thank You from Nebraska.
March 2, 2013
Rated 3 out of 5 by Denver2468 Poor signage; needs repair
Very, very confusing in trying to find meeting rooms between the two towers. What signs were there were difficult to follow and many were covered by other conference's signs. My guest room needed some TLC with paint peeling on the door and something growing in the shower.
September 23, 2012
Rated 3 out of 5 by Phil5 Noisy AC unit in the room
My only complaint is that the HVAC is one of those noisy under-window units that simply makes a lot of noise rather than a quiet hum. I was there for only ten hours and really wanted a good nights sleep. Otherwise the room was comfortable and clean with a nice city view.
June 14, 2013
Rated 1 out of 5 by Salman27 Food and Beverage and Staff Responsiveness is terrible
We stayed in this hotel for one night. We ordered room service and it was an unmitigated disaster. The staff offered to comp but did not do so ultimately. We asked for the inedible food to be removed from the room and that did not happen. Horrible, horrible experience.
January 27, 2014
Rated 5 out of 5 by Mr4K Wedding Weekend
Your hotel served as a wonderful place for a weekend wedding celebration. The rooms were comfortable, the group rate was affordable, and the banquette facilities were tasty and comfortable.
June 30, 2014
Rated 4 out of 5 by Klondike2 Good Hotel for business
Just spent 3 days at Denver
Sheraton. Great location for working at convention center. Plenty of activities / Restaurant's / and Nightlife within walking distance. Hotel staff will gladly help with any other transportation needs.
June 4, 2014
Rated 3 out of 5 by tomtark Servcie cleaning was poor
One day we had to wait until 5:30 for cleaning. Another day we did not receive any towels. The television did not work when we arrived.
July 18, 2014
Rated 2 out of 5 by Habes Hot water problems
Stayed with you to nights... Weds Feb. 20th and Thurs the 21st. No hot water Thursday morning at all... and luke warm Fri morn. Now I know there was a problem with the hot water system on Thursday morn... and ? maybe I hit a peak usage on Fri... but come on...
February 23, 2013
Rated 4 out of 5 by Sandwolf All went well with my stay
Hotel needs modernization, i.e. new carpet and some furnishings, but still a nice place. Controlling water temperature in the shower was a problem. Hot to cold to hot to cold, back and forth while showering.
June 20, 2014
Rated 4 out of 5 by Greg17S Great Hotel...but could of had better room service
Great hotel with the proximity to everything we were looking for and restaurants nearby. Only issue was getting sheets changed after a couple of days ...and after asking 4 times did it actually happen.
Proximity to events and what we were looking was excellent though!
November 19, 2013