Rated 3.6 out of 5 by 1107
Rated 1 out of 5 by summer2012 Bad experience
The day of the departure the elevators for the high rise part were not working properly. Waited for 35-40 mins and ended up taking the stairs all the way down from 46th floor,being late for my flight The support staff was not helpful in resolving this issue, offering to take service elevators which were not working either. There was another set of elevators which worked for 21-28th floors but it was not communicated to us when we asked if there is any other way to get out other than taking stairs all the way down. For the amount of people that stay at this hotel, they should have managed it better and provide appropriate communications on the issue
May 14, 2013
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
May 21, 2013
Rated 5 out of 5 by pburg Hotel was great.
Hotel was great but don't like a $14.95 per day charge if you want wifi. That needs to be FREE!
May 7, 2013
Rated 3 out of 5 by MW60 Trying, But Not Quite There
This hotel has so much turn over and it is so busy, it is hard to completely keep up with expectations. This hotel usually works well for me due to the proximity of where I need to be.
This trip, the shower had such low water pressure, you could barely shower. The clock on the night stand was not working, and there were a few cleanliness issues in the common areas.
I did not complain about it because I was there for only two nights. I am sure the staff would have done something if I mentioned this. Usually they are very accomadating.
May 21, 2013
Rated 5 out of 5 This hotel was the perfect place to stay
It is in a GREAT location! You could walk anywhere and there was also a subway station right across the street. Room was very clean and it was easy to find your way around the hotel. Coffee bar in the morning and bar snacks were perfect. Staff very helpful. Fantastic New York atmosphere and although the hotel is huge, it gives a very small comfortable feel as well!
May 22, 2013
Rated 5 out of 5 by Doty The hotel is wonderful
My only problem is that on Sunday when everyone is checking out it is totally impossible to get and elevator. I have had to wait as long a 45 minutes to get one from my 32nd floor room.
May 22, 2013