Rated 5 out of 5 by Anne100 Wonderful Hotel
We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in.
November 5, 2013
Rated 1 out of 5 by Seila First bad experience in Sheraton
The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess.
That was my last time in Sheraton NY.
April 17, 2013
Rated 4 out of 5 by pajarito club lounge
I think that the club lounge is not that nice, need to be more clean
March 2, 2014
Rated 5 out of 5 by nowanta Excellent
Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross!
July 20, 2012
Rated 5 out of 5 by TheBers New York City Weekend
We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers.
January 7, 2013
Rated 3 out of 5 by Ving Good location but poor amenities
Excellent location! You can walk to most attractions such as Theaters, Times square, Central park etc. Great restaurants all over this area.
Hotel amenities are not very great. There is no microwave in the room.
Room service was not so great either.
You have to pay for every little thing, including WIFI which is considered basic service now a days.
July 8, 2014
Rated 1 out of 5 by DisappointedandDejected Worst customer service ever!
I'm a platinum member and was treated with disrespect from the moment I walked up to the reception. Barely 'allowed' to check in and given the third degree with a condescending attitude by receptionist. Required me to call my husband (who was working and about to board a helicopter in CA at the time) and put him on the phone to 'prove' I could be checked into the reservation under his name. Asked for free water in room (which we were told should be complimentary) 4 times over 3 days before they finally delivered. Experienced a false fire alarm in the morning on the 2nd day (which happens, I understand) but was followed by 3 (count them 3!) PA announcements louder than a superbowl announcer explaining that they found the reason why it happened, and to go ahead with our normal business, sorry for the interruption.) Which might have been tolerable had we not been sleeping after a long night out. Got a vm on day 3 saying they delivered the toothpaste/brushes we requested...but we didn't request that...nor did they deliver them! Called to speak to mgr. on duty and was transferred to reception and put on permahold. This was easily the worst customer service I've experienced at a Sheraton EVER! Total incompetent staff. Avoid this hotel like the plague!
March 3, 2014
Rated 5 out of 5 by Andy13 Sheraton-Times Square
The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money.
May 3, 2013
Rated 5 out of 5 by Lee20 This hotel has a great location
I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel.
January 25, 2013
Rated 5 out of 5 by David1749 Superb
This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week.
December 1, 2013
Rated 1 out of 5 by SG80 Bogus charges on the receipt
I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order.
This is totally unprofessional
January 22, 2014
Rated 5 out of 5 by Marilyn19711 Just wonderful!
This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby!
October 16, 2013
Rated 3 out of 5 by GRAYBEAR NEEDS AIR CONDITIONING
FIRST ROOM AIR NOT WORKING ASKED FOR REPAIR BROUGHT IN FLOOR FAN NEXT DAY MOVED TO ANOTHER ROOM SAME THING AIR NOT
WORKING BOTH ROOMS BATH ROOM SOUR & HAD OFFENSIVE ODOR
WORKOUT COST $20.00 TO USE NO SWIMMING POOL BUT ADVERTISED ON
OUSIDE OF HOTEL
JOHN THE CONCIERGE WAS FANTASTIC. GREAT LOCATION BEAUTIFUL HOTEL
July 9, 2014
Rated 5 out of 5 by deerisle Great location and club lounge
This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler.
October 30, 2011
Rated 5 out of 5 by Alisha77 Check In was great experience
We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company!
May 5, 2013
Rated 5 out of 5 by LibraryTeach23 Handy Location
I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun.
August 1, 2012
Rated 5 out of 5 by Bob66 Great hotel experience
We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating.
May 2, 2012
Rated 5 out of 5 by CaboVacation Spring Break
Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith.
I will definitely stay there again.
April 2, 2013
Rated 5 out of 5 by Jennifer1 The Sheraton Midtown offers amazing customer services and rooms newly refreshed.
I would highly recommend the Sheraton
(Midtown) NYC Hotel, as this is our fourth
stay. I contacted Sharon, Director of
Reservations and she set up our requests
perfectly and professionally. Her follow up
via email was efficient and made are arrival
seemless. The location of the Sheraton,
Midtown is ideal because it close to the
best shopping, museums, theaters, restaurants, and Central Park. We stayed
on the forty-eight floor and a great NYC view.
Their beds are comfortable and linens, duvet,
and requested robes were upscale.
Being an SPG member helped us get a good rate and offers many exciting incentives.
We will return this winter for another stay
at this hotel and we highly recommend
it for the value, comfort, and amazing customer service it has to offer. The G.M.,
Terry Lewis, has a great team.....
June 30, 2014
Rated 5 out of 5 by NYCSeptember Great Location
Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street.
Staff including housekeping very helpful.
October 7, 2013
Rated 4 out of 5 by PamelaD Too many youth groups ruined my business stay
This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/
young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful.
July 15, 2013
Rated 2 out of 5 by Aisny21 Far from the best experience
As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms
December 12, 2011
Rated 5 out of 5 by Cathydallas new york trip
Was very close to all the thing we wanted to see and do for first trip to new York city
July 13, 2014
Rated 3 out of 5 by Lisa72 Great location
I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort!
January 10, 2012
Rated 1 out of 5 by SG80 Bogus charges on the receipt
I stayed for one night and got charged for bottles of wine and water that I did not order.
this is totally unprofessional
January 22, 2014
Rated 5 out of 5 by JAW81 Location, location,location
While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us.
November 26, 2013
Rated 3 out of 5 by Bubs202 Drafty & Noisy
I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed.
November 18, 2013
Rated 1 out of 5 by moonsandstars Dirty + Broken AC no response from staff
There was BIG black stains on the tile in the bath
Room in bad shape
AC and TV did not work
worst part was i asked 3 times for the staff to look at it and they never did
November 20, 2012
Rated 1 out of 5 by emily27 the reality is far from to be nice
HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests.
March 11, 2013
Rated 5 out of 5 by Patt Well Done
Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work!
February 11, 2013