Rated 5 out of 5 by Isabella Great location!
This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful.
November 5, 2013
Rated 5 out of 5 by Kim2000 Ideal for Business Travel
Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk!
October 11, 2013
Rated 2 out of 5 by TravelerV Not Impressed
Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member.
September 11, 2012
Rated 2 out of 5 by WPJ1 Club Lounge SO disappointing
Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty?
March 19, 2013
Rated 4 out of 5 by Tipper51 My Hotel Show Stay
This is a great hotel.
My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress?
Help me sleep better on my next stay.
November 13, 2013
Rated 3 out of 5 by Lesles Housekeeping not on top of things
Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities.
Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre.
August 7, 2013
Rated 5 out of 5 by Lisa Great staff
My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you.
March 18, 2013
Rated 5 out of 5 by David1749 Superb
This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week.
December 1, 2013
Rated 5 out of 5 by Anne100 Wonderful Hotel
We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in.
November 5, 2013
Rated 2 out of 5 by Tripp50 Needs attention to details
Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were.
August 25, 2013
Rated 2 out of 5 by NYCFrequentTraveler Staff needs training on Platinum benefits
Renovations at the property are most welcome and have improved the hotel.
If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises.
August 30, 2012
Rated 5 out of 5 by Grrink Outstanding
outstanding even when the hotel is busyiest during the New Years holidays!!
January 5, 2014
Rated 1 out of 5 by Seila First bad experience in Sheraton
The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess.
That was my last time in Sheraton NY.
April 17, 2013
Rated 5 out of 5 by Marilyn19711 Just wonderful!
This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby!
October 16, 2013
Rated 5 out of 5 by JAW81 Location, location,location
While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us.
November 26, 2013
Rated 5 out of 5 by TheBers New York City Weekend
We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers.
January 7, 2013
Rated 5 out of 5 by nowanta Excellent
Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross!
July 20, 2012
Rated 2 out of 5 by Chops club floor is a joke
I already responded re my concerns about crowded club floor lounge that was not limited to club floor guests. poor system
December 16, 2013
Rated 5 out of 5 by Andy13 Sheraton-Times Square
The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money.
May 3, 2013
Rated 3 out of 5 by Bubs202 Drafty & Noisy
I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed.
November 18, 2013
Rated 5 out of 5 by TeachPlus Location!
My husband and I stayed three nights for a conference. It was so great to stay right in the heart of NYC. We have visited the city many times but this was our first time staying in Manhattan. We were offered a free upgrade upon our arrival and were thrilled with the view of Times Square from our 33rd floor room. Exceptionally fast elevators and efficient check in.
May 11, 2014
Rated 5 out of 5 by Lee20 This hotel has a great location
I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel.
January 25, 2013
Rated 3 out of 5 by Traveler1963 Housekeeping
Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed!
May 17, 2014
Rated 5 out of 5 by NYCSeptember Great Location
Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street.
Staff including housekeping very helpful.
October 7, 2013
Rated 5 out of 5 by deerisle Great location and club lounge
This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler.
October 30, 2011
Rated 5 out of 5 by Alisha77 Check In was great experience
We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company!
May 5, 2013
Rated 5 out of 5 by LibraryTeach23 Handy Location
I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun.
August 1, 2012
Rated 5 out of 5 by Bob66 Great hotel experience
We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating.
May 2, 2012
Rated 4 out of 5 by tulip19 Convenient
Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned.
November 12, 2013
Rated 5 out of 5 by CaboVacation Spring Break
Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith.
I will definitely stay there again.
April 2, 2013