Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2048 reviewers.
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order. This is totally unprofessional January 22, 2014
Rated 4 out of 5 by My Hotel Show Stay This is a great hotel. My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress? Help me sleep better on my next stay. November 13, 2013
Rated 3 out of 5 by Rude Front Desk Staff While the concierge service was excellent, two different members of the front desk staff were not only rude, they were also not helpful at all. One woman acted completely disinterested at check in and an older man was just down right rude when I asked for assistance with a business center question. He basically pointed to some computers in the lobby and told me to figure it out on my own. June 13, 2014
Rated 2 out of 5 by Staff needs training on Platinum benefits Renovations at the property are most welcome and have improved the hotel. If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises. August 30, 2012
Rated 3 out of 5 by Frustrated Platinum Member I had booked a reservation for my recent stay in March. I requested to use my Suite Upgrade awards. In May I made an additional reservation for another room using Starwood points also requesting using a Suite Upgrade. I spoke to Platinum support team about a week before checking in that I wanted have a room that connects to one another since I had two reservations and was with my family. I thought a simple request of having adjoining rooms would be not out of the norm. I was told should not be a problem as the agent put me on hold and called the hotel to confirm. When I checked in I was told that I could not have a suite with an adjoining room and was told no suites have adjoining rooms. I find this hard to believe as I have stayed at other properties and it was not an issue. I had to give up a suite and move to two regular rooms to get them to adjoin. Very disappointed that this was not conveyed when I called the Platinum desk. I used points for one room and it is disappointing that I could not leverage my suite awards. June 17, 2014
Rated 3 out of 5 by Less than normal experience I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing... The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected. The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all. Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum. February 20, 2014
Rated 2 out of 5 by Needs attention to details Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were. August 25, 2013
Rated 5 out of 5 by Wonderful Hotel We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in. November 5, 2013
Rated 2 out of 5 by They need more people to help at the front desk check in too slow and anytime trying to get help at the front desk had to wait. June 20, 2014
Rated 1 out of 5 by First bad experience in Sheraton The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess. That was my last time in Sheraton NY. Regards, April 17, 2013
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night and got charged for bottles of wine and water that I did not order. this is totally unprofessional January 22, 2014
Rated 5 out of 5 by Amazing staff Staff was amazing and very helpful with recommendations for dinner and directions February 4, 2014
Rated 5 out of 5 by Superb This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week. December 1, 2013
Rated 5 out of 5 by New York City Weekend We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers. January 7, 2013
Rated 5 out of 5 by Excellent Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross! July 20, 2012
Rated 5 out of 5 by Excellent stay with great upgrade! I recently stayed for 3 nights for a quick weekend trip to New York. I chose this hotel due to its proximity to Times Square. I felt very welcome at the hotel and as a Platinum was upgraded to a Superior Room, even though they were sold out the first night. Jonathan Lomitola (Asst. Dir, Front Office) personally met me the following morning and further upgraded us by adding the adjoining parlor room for the last 2 days to make it comfortable for my wife & daughter; so it ended up being even better than a suite upgrade! He took personal interest to make us comfortable and promptly emailed us when the adjoining room had been prepared. It's service like this that makes me want to stay with Starwood, as well as make this my first choice when visiting New York. The only suggestion is that the appetizers in the club lounge are same every evening. There should be at least some variety day to day. May 11, 2014
Rated 5 out of 5 by Sheraton-Times Square The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money. May 3, 2013
Rated 5 out of 5 by Just wonderful! This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby! October 16, 2013
Rated 5 out of 5 by This hotel has a great location I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel. January 25, 2013
Rated 5 out of 5 by Great location and club lounge This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler. October 30, 2011
Rated 5 out of 5 by This hotel met all my needs, A+ for cusotmer service! I was pleasantly surprised with this hotel. It was clean, updated, great work out area and most importantly the staff was excellent. Our cleaning lady Mrs. Enriqueta Newman was the epitome of GREAT customer service!! She assisted us while we were at the hotel and took care of our requests immediately. The room was clean, it was set up efficiently and the complimentry Starbucks coffee and Earl Grey tea was a PLUS! We liked the location near Radio City Music hall which is right around the corner and Times Square which is a few blocks down the street. Easy walk to subway/train/bus transportation and/or if you prefer a cab there were tons of them. The hotel lobby and bar were quite nice. Room service was quick, approximately 30 minutes to arrive (they met the time provided to us when we ordered) and the food was excellent; we arrived late and ordered a cheesburger, Reuben, salad and Calamari ...it arrived hot not cold!! In addition, I had an opportunity to meet the manager while checking out, she was informative, professional and happily took my commendation for the associate that checked us in. He was very informative and helpful with all of our questions. He informed us of all the hotels amenities as well as recommendations for site seeing. We loved our stay at this hotel and will most definitiely return and/or recommend it to my family or friends! Good job Sheraton staff! February 25, 2014
Rated 5 out of 5 by Check In was great experience We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company! May 5, 2013
Rated 5 out of 5 by Handy Location I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun. August 1, 2012
Rated 5 out of 5 by Great Location Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street. Staff including housekeping very helpful. October 7, 2013
Rated 5 out of 5 by Great hotel experience We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating. May 2, 2012
Rated 5 out of 5 by Spring Break Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith. I will definitely stay there again. April 2, 2013
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. July 15, 2013
Rated 5 out of 5 by Location, location,location While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us. November 26, 2013
Rated 2 out of 5 by Far from the best experience As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms December 12, 2011
Rated 3 out of 5 by Drafty & Noisy I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed. November 18, 2013
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