Rated 3 out of 5 by Hurlz Rooms need updating
I upgraded to a deluxe roof for an additional $20 per night. I was not impressed with the room. The bathroom had pink tiles like many old homes have. I think the $20 up charge was sort of a sham.
February 16, 2012
Rated 3 out of 5 by DisappointedinBoston So many things need improving...
Bathroom needed updating, elevators were broken so lines were long, parking charge was excessive and vehicle return was chaotic.
Room was just average and definitely not worth the points I used.
May 30, 2012
Rated 3 out of 5 by tes25 Average hotel, good location
Centrally located to the meetings we attended. Room average but could not get it to cool down no matter what temperature we adjusted the thermostat to.
May 27, 2014
Rated 4 out of 5 by Jennat This hotel is in the perfect place.
If you love to shop and eat, this is the perfect place to stay. It's just a block away from Newberry Street which is great for shopping and dining amongst other things.
May 5, 2014
Rated 5 out of 5 by bkm425 Great Hotel in the Heart of Everything
You can't ask for a better meeting/hotel combination that the Sheraton Boston and the Hynes Convention Center. Convenience, value, dining experience, its all here. Stay and you won't regret it!
October 24, 2013
Rated 4 out of 5 by Steel7527 Made me feel at home.
I thought that the staff all around made me feel comfortable and at home. The room cleaning staff were cordial and friendly. Everyone that I encountered was attentive to my needs.
April 6, 2014
Rated 5 out of 5 by Rweth27 convenient and fun location
One of the most comfortable napnap conferences i have been to because there was easy access to fun walking areas, great food, 2 supermarkets, and daily mass inside the Prudential mall.
March 15, 2014
Rated 3 out of 5 by spgcamden maintenance
once again i had a negative experience at this hotel...had to move rooms after the second day as their was a maintenance issue that closed main tower..seems there is always a problem here....
January 9, 2012
Rated 4 out of 5 by RLHSFO71 Great Business Hotel
This Sheraton was great... The hotel was in good shape, the staff were professional and helpful and they recognize SPG elite travelers very well. I'll stay here again next time I'm in Boston.
February 10, 2012
Rated 5 out of 5 by Ravz7 A great location and facilities
We had a fantastic stay. Checked in and were upgraded. Hotel had good club lounge and excellent location . Great link to shops and restaurants . Enjoyed swimming pool. Great pillows and bed.
September 2, 2012
Rated 4 out of 5 by Visitor11 It was great
We were recommended by a friend. IT was great. Rooms were big and they accomodated handicapped customers. It was near everything so it made our trip to Boston even more funa dn convenient.
May 24, 2012
Rated 5 out of 5 by Terriers Billing procedures
I wasn't given a bill when I checked out and was told it would be emailed to me. It's been 24 hours and I haven't been emailed my bill.
Other than that the hotel is good.
April 18, 2014
Rated 5 out of 5 by Sixaces Great location.
Very comfortable with good service. Good location for seeing Boston.
July 3, 2014
Rated 1 out of 5 by Smith38 Very small room
Room they gave me was extremely small. Had to beg for a king, which they finally gave me a queen. Had my spouse with me but they really did not seem to care. At 250 a night, big rip off.
September 1, 2013
Rated 4 out of 5 by RRFatGSA refine the green option re: towels, etc.
I was happy to have the option not to have my sheets and towels changed every day, but it would have been nice to still have the maid service to empty trash, refill coffee supplies, etc.
November 26, 2011
Rated 5 out of 5 by Chercher Wonderful
The room was fantastic,the bed really comfortable.the hotel was centrally located which made things accessible . The staff were very helpful and friendly Had a great visit . Thank you !
August 28, 2013
Rated 2 out of 5 by Calgal9 Not thrilled.
We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time.
June 29, 2014
Rated 5 out of 5 by lojack Boston in May
I have no problems with the hotel.
Not having a good night of sleep is my problem. Not the hotels.
Good service. Very clean room and quite comfortable.
May 11, 2014
Rated 4 out of 5 by fiveav Amazing Customer Service
The customer service at this hotel is really commendable. Especially Christine at Front desk. We initially got a smoky room and she promptly moved us into a better room, with a view.
October 28, 2013
Rated 5 out of 5 by Jud28 Great room, location & Staff
Everything was spotless, staff exceeded going out of way to make our stay very enjoyable. The location was idea to make our stay easy to get around the city, by foot, taxi or subway.
October 19, 2013
Rated 5 out of 5 by TheHawkeyeStateFan Conference Stay
It was a great place to stay while at a conference. The location was great. The rate that was given was a good rate. And, the hotel's use for the conference meetings was exceptional.
October 15, 2012
Rated 4 out of 5 by Mrst100 Nice hotel
The staff were very accommodating and professional. The room is very nice. We had a suite with access to the club lounge. I would have liked more services in the lounge.
March 29, 2014
Rated 4 out of 5 by Manju A comfortable stay
Our two short visits to the Sheraton were very enjoyable. The rooms were comfortable with all the usual amenities provided, tea/coffee, tv, internet etc.
Staff helpful and friendly
October 16, 2012
Rated 5 out of 5 by JennyS1384 The staff was wonderful
The staff helped answer so many questions and create the best experience possible. They were very polite and willing to help!
June 2, 2014
Rated 4 out of 5 by Olivier Excellent choice for Boston
Very well situated with direct access to the Prudential shopping center, multiple lunch and dinner options as well as the subway. Great staff, nice views of Boston. Splendid pool.
August 29, 2012
Rated 3 out of 5 by Packers1 First time disappointed in a Starwood hotel.
Red mold on wallpaper in bathroom plus evidence of a past water leak.
June 29, 2014
Rated 5 out of 5 by Dave46 Great hotel comfort, quality & location.
Great hotel for location, comfort & seeing Red Socks games while enjoying the sites & flavors of Boston. Valet parking is pricy ($46 a day) for someone who never moved their car.
September 22, 2013
Rated 5 out of 5 by Gen50Bil Excellent location
Great location to Prudential Center shopping !!! New furniture in Lobby looks great. Great view - - -
June 15, 2014
Rated 5 out of 5 by wen2013 This hotel had a great feature
I was very impressed that you had go green! We took advantage of this. In return for doing so we were given 5 dollar coupons to be used in the hotel which came in handy for us.
September 15, 2013
Rated 4 out of 5 by PeterBa Our Favorite Hotel in Boston
This hotel is clean, quiet, and very convenient to Fenway Park. In addition, there is Valet or Self Parking and reasonable rates. We try to stay here whenever we go to Boston.
September 5, 2013