Rated 5 out of 5 by gabyo The hotel has great service!
This is quite possibly the best Sheraton in which I've stayed. The staff was attentive and helpful. The accommodations were fantastic. The room was clean. My only complaint is that my room on the club level did not have nearly enough electrical outlets to meet the demands of today's technology-laden traveler.
September 16, 2012
Rated 4 out of 5 by HappyWife Strong marijuana smell on smoke free floor
Everything was perfect for our business use.
Except the strong marijuana smell on our smoke free floor night and early morning.
February 1, 2014
Rated 4 out of 5 Sheraton Seattle
This very central and convenient location was perfect for our Seattle stay. The room provided a quiet respite from our city forays. The carpet could use a bit of attention, particularly since I like to get on the floor and do my morning yoga routine. Otherwise, the facilities and staff attention were suberb!
August 9, 2012
Rated 4 out of 5 by maryrupprecht Good for the Holidays
This is the second year we have stayed at the Sheraton for an overnight gig to Seattle. We missed out on the holiday package because we booked late, but it's still great for the central location and I think the Gingerbread Houses get better every year.
December 22, 2013
Rated 5 out of 5 by Chuck97 Great visit
Great location nice staff and amenities. Don't know why internet is so expensive and why can't get through most of hotel. Also paid for a week but kept getting rebilled. Staff did take care of this promptly but was still a pain. Would expect a hotel of this price to offer free internet (or at least for SPG)
October 28, 2012
Rated 5 out of 5 by quail Excellent Stay
I found the Hotel staff to be very courteous and helpful. The location was the best with shopping, transportation and restaurants close by. Definitely the place to stay is here when visiting Seattle. We paid extra for the Club level and was well worth the price with breakfast and evening snacks to enjoy.
May 20, 2013
Rated 1 out of 5 the underwhelming experience
staff not very interested in helping con goers with anything other than getting them their key cards
coffee machine in room was disgusting and a request for a new one was ignored
internet is extra and not a small amount either
It is cheaper to walk down and buy a microwave from the department store 5 blocks away then to have them place one in the room for a weekend
refusal to remove the alcohol from the mini fridge so you can use it for food
overzealous vallette who were jumping in cars of people who were packing up to leave the hotel and happened to wander to far away from their cars while grabbing more luggage, then charging them for the vallette parking
all in all the building has a great location next to the con center and the hotel knows it. so the hotel can treat people not very well and it will not matter because of the location. I will end the review with the fact that there are several other hotels right next to con center, go there save money and have a better stay
April 1, 2013
Rated 4 out of 5 by TwoWs Wonderful location and stay
There are two reasons I did not rate this stay 5-stars. 1) the option to have two double beds on the club level was not available... it would be nice to at least have a few club level rooms with this type of accommodation. The guest services rep who checked us in was wonderful and found us the next best available - so I do appreciate his courtesy and support very much. 2) The valet system at check in was VERY slow... as was the check out... it was a cluster out there and I witnessed both at check in and check out many valet staff standing around talking to each other rather than showing initiative to get cars in and out. I sat in my car when I first pulled in for at least 3 minutes before anyone paid attention to us to have us pull forward to where they wanted our vehicle... same thing on check out - many people just sitting in their cars waiting for someone to assist - and those "someones" were just standing around talking to each other. Not what I expect at a high-class Sheraton.
May 28, 2013
Rated 3 out of 5 by CMCG This hotel suited my needs.
The hotel is in a great location and provided everything needed to be comfortable. The Internet is mediocre at best and should not be charged for. I had issues with the TV that took 2 days to resolve. I felt some compensation was in order, but none was offered. The staff were friendly and accommodating.
January 25, 2013
Rated 5 out of 5 by Celia12 This hotel has excellent mattresses
Our experience at your hotel was excellent. I would have liked to have 2 comfortable chairs since there were 2 of us in the room, but I understand this was due to the fact that we had a king room instead of 2 double beds.
The staff was friendly, courteous and did everything possible to meet our needs.
August 28, 2012
Rated 5 out of 5 by Lisa29 This Hotel has GREAT Staff
The staff at this establishment are professional and pleasant to work with from check in to check out! This is one of the main reasons we return to the Sheraton Hotel in Seattle.
January 18, 2014
Rated 5 out of 5 by Janet One of My Favorite Hotels in the US
It is always a pleasure to stay at this hotel on my business trips. The staff is always friendly and welcoming, The bedding is crisp, clean and so comfy! The restaurant has fast service, great waiters, and deliciously fresh entrees. The club lounge is always clean and well-manned during club hours.
March 15, 2013
Rated 3 out of 5 by Debs2013 Average
I was disappointed in our stay. The lines were long at check-in. We had multiple issues with card key. I like that you are a "green" hotel but you didn't explain at check-in that it meant no clean towels or glasses. The pool was closed due to a leak which is one of the reasons we chose your hotel.
June 12, 2013
Rated 4 out of 5��by Otter1 Great hotel
Our experience was wonderful. Comfy room, excellent gym and pool, polite and kind staff however the one small issue was that the shower/bath water was tepid in temperature. It was like having a cold shower, very uncomfortable. But overall, minor compared to all the positive things about the hotel!
December 20, 2012
Rated 5 out of 5 by route14 Very clean with a great location.
Having stayed the first time for a week in
June 2008, I knew it was a great location
in Seattle and cleanliness being most
important, my expectations were fully met.
All employees I had contact with were very
friendly and professional. However I think
parking fees could have been more
August 17, 2012
Rated 1 out of 5 by Whitenight We could not sleep...
After coming for a 5 days family party;my father in law was celabrating his 90th birthday we did like always booked a room at the Sheraton:our room was great,nice view and like always very good bed;we check in around 5 pm and had to put or wake-up call at 3.40 am for our flight.After a very good dinner at "le Pichet" we went back at 11 pm to our room for a short but needed sleep..At 1 am it was WW3 next to us room 2419 (we were room 2418) decided to have a wild party with theirs kids:screaming,banging everything in their room,loud TV...I did not do anything for 20 minutes until they wake up my wife..Went to their door asking them to be quiet and they did...20 minutes later another loud sound coming next to the elavator..Went there :4 teenagers from that big (Iceland convention? ) Were "training" doing mixed Martial Art and Kung-Fu..while 2 others were commenting and cheering for them..I asked them to be quiet and they did...Went back to my room but we could not sleep anymore...Great night!
January 1, 2013
Rated 5 out of 5 by Bazza Wonderful 1 night stay
We stayed at the Sheraton overnight with the goal of doing some shopping. The valet and front desk staff greeted us with a friendly and accommodating attitude. The Restaurant Server was extremely pleasant.
The location felt to be in the midst of shopping.
Could not have asked for a better stay!
April 14, 2013
Rated 4 out of 5 by 062013 Registration/reception needs some work
Room, bell staff was great. Front desk was exceedingly unhelpful when I had a package delivery, despite the fact that I had received a room message indicating its delivery. Fortunately, the bell staff was great. But, the front desk appeared bothered that i had asked and completely blew me off.
June 17, 2013
Rated 3 out of 5 by YuHall poorly trained Staff
I booked a studio suite for Nov 10 and 11th. I dropped my wife off to check in while I parked the car. When I got to the room, it was a regular room not the studio suite that I had booked. I went to the front desk and asked when happened. The clerk went to the back and came back and said she didn't know. She offered me a $50 discount which was the regular rate with out an apology for the mix up. Next day, I went to the front desk and they offered me the adjoining suite which was an upgrade. She said the room was ready until 1 PM, At that time, she said she would send the keys to my room. When I came back at 5 PM, the keys were not there and after 15 minutes and 2 phone calls someone came to unlock the room. Next morning I received my bill and not only did they not deduct $50, they added $50 to the bill. When I checked out on the 12th, I asked to speak to the manager but the clerk said they were in a meeting and took my phone # and said someone will call me back. As of yet, no one has called.
November 15, 2012
Rated 5 out of 5 by flo0815 Great Hotel for Business
When you need to do Business downtown this is the place to be. Rooms and Views are good. AC a bit noisy but it was fine.
January 27, 2014
Rated 5 out of 5 by Skeeterbabe60 Great Hotel
This hotel is right where you want to be if you want great dining, shopping and all around ambience. The room was great and the views were awesome from the 23rd floor. We sat by the window so we could look out at Christmas lights. Thanks Sheraton for helping to make my 60th birthday grand!
December 11, 2012
Rated 4 out of 5 by nao33 Convenient location
The hotel is located at the center of the city.
February 6, 2014
Rated 4 out of 5 by Jazzbiker Very helpful staff
My stay was necessitated by my son's hospitalization and the staff was great in allowing me to extend my stay as my son's conditions required.
My only quibbles: continuous background white noise in the room from ventilation and 'fresh' orange juice in restaurant wasn't really 'fresh'.
June 17, 2013
Rated 4 out of 5 by Girl56 Good but disappointed in the Club room food
I was very dissappointed in the food offered in the club room, in particular the breakfast. I would have expected something hot, if nothing else oatmeal. I paid extra each day for the ability to visit the club and was disappointed. I have received a better breakfast at low end hotels.
June 28, 2013
Rated 5 out of 5 by kll55 This hotel has a great location.
We were within walking distance to most of the attractions in downtown Seattle. Talk about a friendly city...kudos to the people of Seattle. I have never been disappointed with a stay at a Sheraton Hotel. I can hardly wait to be able to take my husband with me the next time.
October 9, 2013
Rated 5 out of 5 by Eaglepsy Welcoming, respectful to single senior women
I brought my mother with me to a national conference and our room placement was quiet, as requested, and the upgrade price we paid for the Club level was totally worth it for the wonderful service and food. The kind, respectful treatment, starting at check-in, was much appreciated.
February 22, 2013
Rated 2 out of 5 by sKott12GT Needs a freshing up
Our corporate travel office rates this property as a 3/5 star. I think that's generous. It needs a serious facelift. Carpet is dirty and nasty. The radio did not work and a replacement by Engineering would not work either. Too many other choices in Seattle to go through that again.
February 8, 2013
Rated 4 out of 5 by pepsi1 Good location
This is a good location for any conference at the Washington State Convention Center. There are plenty of good restaurants in the area along with good options for transportation.
Prices for on-site restaurants are high, so if you want to save some money, dine at local restaurants.
January 30, 2013
Rated 4 out of 5 by Winnie Parking is not very nice
I stayed here on business for two nights. I arrived by car. I wanted to leave my car outside the lobby while I check-in. I didn't want the valet attendant move my car to the garage because I had to leave right away. The attendant was very rude and demanded that I must agree to the $43 valet parking fee before I could even leave my car! I have never had any hotel told me that I cannot leave my car outside for free when I check-in. I decided I was not going to park my car at Sheraton and demanded that I want my car left out front while I went inside to check-in. I was finally told that I could not leave my car there for more than 10 minutes.
I stayed in the Union Tower. I was going to use the fitness facilities to workout after my business. I found out I had to walk through the busy lobby and go to the other side of the hotel. I wasn't going to walk back and forth and parade through the thrones of people waiting to see the gingerbread house exhibit. There must be a better way to go between the two towers.
December 13, 2011
Rated 5 out of 5 by chris808 Perfect stay in every way
We only spent one night in Seattle but we absolutely loved it. Perfect location for the walking shopper in the city. Steps to Macys, Nordstrom, and many other well know stores. Just a short walk to Pikes Market. Hotel was spotless, staff very friendly and helpful. Recommend highly
September 30, 2012