Rated 4 out of 5 by Vacationer Great hotel and service
Right by downtown Disney, less Han 10 minutes to Seaworld and Universal. Clean hotel, great staff and the kids loved the pool.
March 31, 2013
Rated 5 out of 5 by safetybob everything was great
asked for wine at pool bar-came from a can -was bad-bartender wem
nt to inside bar for a lass of rodnet strong -excellent
November 11, 2013
Rated 4 out of 5 by Matty2222 Enjoyed the experience and property
Very good job remodeling the resort. Enjoyed the room as it met all our needs during the trip.
February 1, 2014
Rated 5 out of 5 by BruceATL This Hotel has excellence Customer Service
The customer service was great; the remodelling of the hotel really takes this property up a notch or two. Fantasic location.
December 7, 2012
Rated 4 out of 5 by justoverpar Family Vacation
Nice hotel, good location and great pools. Wifi service was free but poor when I compare it to other resorts I've stayed at.
August 12, 2012
Rated 4 out of 5 by Lucky50 This hotel had been redone and had great accommodations.
We would stay at this hotel again without question. The staff, facility and location made our trip enjoyable and relaxing.
February 19, 2013
Rated 5 out of 5 by Nel58 Great wedding for my niece Guidiceli
I stay often and love it there, this time went to my nieces wedding bravo had fun. thank you
January 28, 2014
Rated 4 out of 5 by CindyNC Great Location
The hotel is in a great location - close to parks and restaurants. Room was clean and attractive and staff was friendly.
November 7, 2012
Rated 3 out of 5 by Dave123456789 Beautiful property that is poorly managed...
As a traveler who maintained Paltinum for a few years, I have been to quite a few Starwood properties. There is an obvious management deficiency at this one. Upon arrival, it nearly took an act of Congress to get us into the room which I had a confirmation email for. Unable to get much of anywhere with the local staff, I had to call the toll free number for assistance. Suddenly the location staff turned from rude into very friendly... That evening, I went to the pool and there were no towels. Realizing it was late in the day, I assumed at some point during the day they stopped maintaining towels. The following morning I returned to the pool. I was able to get some of the last towels out and by 8:45 they were again gone. I"m sure they replenished at some point but how can they be out at 8:45 with less than 20 people at the pool?! I became curious about the rental price for the cabanas so I called the concierge. He informed he that he does not deal with that and that I will need to call the front desk. No offer to find out for me, no offer to transfer me, just that I need to call someone else... I then called the front desk but was unable to get anyone on the phone. This properly is gorgeous, and can be a great hotel with effective management, and for that reason I will give it another shot. If it doesn't improve, I will find another property for my Disney area stays.
April 13, 2014
Rated 4 out of 5 by GatorGirl Dog friendly
I was very happy that we could bring our dog with us. The room was conveniently located near a dog walk.
December 22, 2013
Rated 5 out of 5 by Lynne117 Great facility
We were very satisfied with our stay. Looking forward to returning and enjoying all the amenities you have to offer.
February 19, 2013
Rated 5 out of 5 by Traci67 Excellent staff
Every staff member we encountered had a pleasant personality and was very helpful. The pool personnel was wonderful!
April 29, 2013
Rated 3 out of 5 by traveler082012 Great and worst about this hotel
The location and staff were great. The other areas were on average. The worst was the air-conditioner; it was loud.
September 5, 2012
Rated 4 out of 5 by LLGr Very relaxing
I just started staying at this hotel. Wonderful staff, clean hotel, awesome gym. Now my preferred hotel in Orlando.
October 11, 2012
Rated 1 out of 5 by GoodHoliday Not a good experience
I stayed at the hotel for one night at the end of March... here is a quick recap
When I arrived at around midnight (due to a late flight), I was greeted by a very friendly clerk who informed me that my room is in the main building but I will probably be only able to find parking by building 4 and drew a nice map for me ... at the time I smiled politely obviously underestimating his comment… I ended up searching through every row of the lot to find one of the last 5 spots available… all, all, all the way in the back and then had to drag my tired self and together with all of my luggage back to building one... What was most frustrating is that right in front of that building there were 18 (I actually counted… eighteen!) spots available for a rental company customers….Seriously, who needs an SPG gold status with the hotel .. i just needed to rent the right car to park in a reasonable distance from my room
However, while the parking situation was a pain, it was the surprise that awaited for me in the room that was most memorable. As I opened the door and turned on the lights, I literally jumped back from what I saw…s it appeared like there was a gigantic mummy standing in the room… it turned out to be a Full Size vertically posted bed, wrapped in a white sheet which must have been placed in my room for storage… fun
April 2, 2014
Rated 2 out of 5 by notyoustay rude and unhelpful staff
Staff ( front desk, manager ) are too busy to help. Consieergers are too busy try to make you go to buy timeshare.
July 16, 2013
Rated 5 out of 5 by Los38 Problems Solved
In short, there was a problem with my bags, and Sean, the manager resolved the problem promptly and professionally
June 27, 2012
Rated 5 out of 5 by unoc3 The PLACE to STAY near WDW!
Great place to stay; surrounded by lots of restaurants; only drawback was $17 resort fee which included parking.
December 27, 2012
Rated 3 out of 5 by Lorilo Great staff
I went for an event an was happy that the staff was friendly. The furniture is modern and room was comfortable.
June 22, 2013
Rated 3 out of 5 by Tawny Slam
My room was on the third floor on the end of building 3. I listened to the gate slam all night long. Not cool!
May 6, 2013
Rated 5 out of 5 by Omgirl Excellent Staff!
The room was great, but the staff makes it! Eddie, Ashley, and Jon were particularly pleasant and attentive!
October 25, 2012
Rated 5 out of 5 by JoeR24 Pet and family friendly
There were multiple excrement bag stations throughout the property and the mini water park is a huge hit!
October 14, 2013
Rated 5 out of 5 by Matthew20017 Excellent Property and Staff
Even though my stay was only for one night, the hospitaltiy was outstanding and the facility exceptional!
December 5, 2012
Rated 3 out of 5 by Neal1954 Check in was a let-down
After requesting early check-in when I made these reservations in Aug. I was told that every effort would be made to accomodate this request. Well upon arrival Oct 18th, at 12:30pm we were told that not only could they not accomodate early check-in but that it would probably be no earlier than the normal 3pm check-in. We were not offered any resolution to this inconvience such as "let us take your bags for you" or " you may change in a changing area and use the pool if you wish". We decided to leave the hotel with a promise from the front desk agent to call my cell # when the romm is ready. We are still waiting for that calll!! We came back at 3pm and were told that the room is still not ready! We went to the pool to ?relax? and at 4pm I could'nt take any more "relaxing" so I went in to complain to the manager. The desk clerk said our room was ready and gave me the key-cards. I cut my losses and just walked away. Not a good way to start what was supposed to be a wonderful Conference that weekend. It clouded the rest of our stay with you. When housekeeping can't keep up with demand then its evident management is the responsible party. There are ways to aviod this kind of treatment.
October 21, 2013
Rated 4 out of 5 by BeGood Great location
Comfortable, great bed and staff helpful and very friendly. Buses to and from Disneyworld was a plus.
February 9, 2013
Rated 4 out of 5 by RodH Aug 2012
We had a very enjoyable stay for 7 days. Staff were excellent, pool was great. Convenient location.
August 26, 2012
Rated 5 out of 5 by Jnel2013 Very Fine
Our stay couldn't have been better. Enjoyed everything about the Sheraton Lake Buena Vista Resort.
June 17, 2013
Rated 5 out of 5 by Jay30068 Great Hotel
Bellman who was on duty Tuesday 10/15 @ 6 am very freindly nice guy.Sorry did not get his name.
October 16, 2013
Rated 5 out of 5 by Woman2 features
I loved the restaurant style service. Pools seemed interesting, will have to try on my next trip
August 12, 2013
Rated 5 out of 5 by Mjawal14 Great Experience and warm friendly staff
Everything was amazing!! but mostly impressed with Dercy Rojas Guest Services Supervisor..
November 10, 2013